Note fondée sur 65 évaluations vérifiées
3,7 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 6 mai 2024
Que conforme con mi estadía
par un voyageur vérifié de Alajuela
Publié le 6 mai 2024
The hotel looks very old, some spaces are clean but you can see how the years have impacted the structure. It was not possible to use the A/C because of the noise. Some walls and ceilings were cracked and there was always some smell in the room. Which was not cleaned during the all stay (5 days). Some of the staff was good but there was a lack of customer service overall. During breakfast the utensils do not look clean, not only the ones we used but also where the food was.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Alejandro,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally and we'll work to make improvements where necessary. Thank you, and we hope you'll give us another chance soon.
par un voyageur vérifié
Publié le 5 mai 2024
Clean and plenty of parking.
par un voyageur vérifié
Publié le 5 mai 2024
I would not recommended this place to anyone! It is very dirty, outdated, and dirty. It needs to be torn down and rebuilt! The only updated part of this hotel is the lobby. The elevator was filthy. The whole hotel smells like an elderly high rise. Our room had an old stained couch with a whole in it. Buttons missing from the air conditioning unit. Dirt and mold in the bathroom. Rust in the toilet bowl. Peeling wallpaper, musty carpet, a mini fridge with a microwave stack on top on the floor, and limited washcloths and towels. I got a full refund and moved to another hotel. DO NOT STAY HERE.
Commentaires de Gestion de l’hôtel
9 mai 2024 par Guest Relations, Gestion de l’hôtel
We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you'll consider giving us another chance to impress you in the future.
par un voyageur vérifié
Publié le 3 mai 2024
The pool and gym were not available for our use, and we specifically chose a hotel with these features. It would have been great if they made its own that the hotel would be under renovations. Also, our room key stoped working 4 times and we kept having to go back to reception for them to reset it.
par un voyageur vérifié
Publié le 3 mai 2024
A bit odd as they work through new ownership
par un voyageur vérifié
Publié le 29 avr. 2024
par un voyageur vérifié
Publié le 29 avr. 2024
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Commentaires de Gestion de l’hôtel
3 mai 2024 par Guest Relations , Gestion de l’hôtel
Dear Juan,Thank you so much for the review. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.
par un voyageur vérifié
Publié le 25 avr. 2024
par un voyageur vérifié
Publié le 22 avr. 2024
Very pleasant staff
