Note fondée sur 73 évaluations vérifiées
3,7 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 21 mai 2024
This property is conveniently located within miles of CLE, walking distance to a Walmart, and across the street from the mall and dining options. The staff was helpful. The reason why I booked this hotel was because of the free airport shuttle, but it wasn’t available for my departure time. So I took an Lyft. Only one elevator was working at the time to my floor, which was slow and loud. The room and bathroom looked very surface level wiped down only type of clean and was unable to sit on the couch because of stains. I almost left the hotel, but because I was only there for a night, it worked. Super friendly staff, just needs a little TLC in the rooms. Thank you!
par un voyageur vérifié
Publié le 21 mai 2024
Under renovation other than that it was good
par un voyageur vérifié
Publié le 20 mai 2024
par un voyageur vérifié
Publié le 20 mai 2024
par un voyageur vérifié
Publié le 19 mai 2024
I had two rooms. One the AC didn’t work and the other has blood on the pillow. Would not recommend.
Commentaires de Gestion de l’hôtel
23 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Manuela,It is disappointing that we failed to earn your recommendation. However, we appreciate your feedback and the opportunity to improve our accommodations and service. As we endeavor toward success, we hope you'll consider giving us another chance to meet your needs.
par un voyageur vérifié
Publié le 13 mai 2024
The property was dirty , my towels were disgusting , the pool wasn’t open , limited silverware , mold on the walls . And hair all over the place that wasn’t mine .
Commentaires de Gestion de l’hôtel
18 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Alexis,What you've described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll make improvements where necessary. Thank you, and we hope to see you again in the future.
par un voyageur vérifié
Publié le 12 mai 2024
Good costumer service
par un voyageur vérifié
Publié le 6 mai 2024
Que conforme con mi estadía
par un voyageur vérifié de Alajuela
Publié le 6 mai 2024
The hotel looks very old, some spaces are clean but you can see how the years have impacted the structure. It was not possible to use the A/C because of the noise. Some walls and ceilings were cracked and there was always some smell in the room. Which was not cleaned during the all stay (5 days). Some of the staff was good but there was a lack of customer service overall. During breakfast the utensils do not look clean, not only the ones we used but also where the food was.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Alejandro,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally and we'll work to make improvements where necessary. Thank you, and we hope you'll give us another chance soon.
par un voyageur vérifié
Publié le 5 mai 2024
Clean and plenty of parking.
