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Reviews of Hyatt Regency Cleveland At The Arcade

4 out of 5
Hyatt Regency Cleveland At The Arcade
420 Superior Ave E, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1007 reviews" "
Rating 8 - Good. 228 out of 1007 reviews" "
Rating 6 - Okay. 100 out of 1007 reviews" "
Rating 4 - Poor. 47 out of 1007 reviews" "
Rating 2 - Terrible. 36 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

CARL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool venue, only drawback was the amount of empty storefronts in the arcade and surrounding buildings
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Cleveland on Mar 27, 2024
Thank you for your feedback, Carl! We're glad you enjoyed our hotel. We continually work to enhance the surrounding area and appreciate your insight regarding the storefronts. We hope to welcome you back soon for another great experience.

10/10 Excellent

lisa, Waldorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the area, close to everything we wanted to do/see within walking distance. The hotel is nice with lots of food options in the building and shopping and restaurants close by. Beautiful building. Friendly staff. Like the valet parking.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on Mar 27, 2024
Thank you for your kind words, Lisa! We hope to welcome you back soon.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on Mar 27, 2024
Thank you for your kind words, Dennis! We hope to welcome you back soon.

10/10 Excellent

Raymond, Port Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and ambiance was really great.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on Mar 27, 2024
Thank you for your kind words, Raymond! We hope to welcome you back soon.

8/10 Good

Allen, Wixom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good location. The rooms were OK. Nothing special.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on Mar 27, 2024
Thank you for your feedback, Allen! We're glad you found our location convenient. We appreciate your comments on the rooms and will strive to enhance the experience for future visits.

10/10 Excellent

Beth

Travelled with family
Liked: Staff & service
Quiet and historic
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on Mar 27, 2024
Thank you for your review, Beth! We're delighted you appreciated the tranquil atmosphere and the rich history of our hotel. We look forward to welcoming you back in the future.

8/10 Good

morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is elegant. My friend and I enjoyed our stay here. Friendly staff as well.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on Mar 27, 2024
Thank you for your kind words, Morgan! We're delighted to hear that you found our hotel elegant and enjoyed your stay with us. Our team works hard to provide all our guests with a welcoming and friendly experience. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Shaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your 5-star review, Shaila! We hope to welcome you back soon.

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. The staff is super polite and accommodating.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your kind words, Erin! We're thrilled to hear that you enjoyed your stay with us and found our staff to be polite and accommodating. We hope to welcome you back soon for another beautiful experience.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for the glowing review, Luis! We hope to welcome you back soon.

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and SO helpful! Anything we needed they were able to help in a timely manor. Our bathroom sink was a sticky when it came to plugging and unplugging the drain but very minor complaint. Everything was above and beyond.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your kind words, Madison! We're thrilled to hear that you found our staff friendly and helpful. We appreciate your feedback regarding the bathroom sink and will address it promptly. We're glad you enjoyed your stay overall and hope to welcome you back soon!

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very cute and such a romantic spot
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your lovely feedback! We're thrilled to hear that you found our hotel cute and romantic. We hope to welcome you back for another memorable stay in the future!

6/10 Okay

Brett

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your feedback, Brett. We are sorry we didn't meet your expectations on your recent stay. We hope to better serve you on your next visit to Cleveland!

6/10 Okay

Bryan

Stayed 1 night in Nov 2023
Response from Hyatt Regency Cleveland on Mar 12, 2024
We appreciate you taking the time to leave a review, Bryan. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Alexa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely amazing! Clean and quiet… the beds are so comfortable.. ill be returning soon!
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your wonderful feedback, Alexa! We're delighted to hear that you had such a fantastic experience with us. Looking forward to welcoming you back soon!

10/10 Excellent

Cynthia

We would come back again
Stayed 2 nights in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your 5-star review, Cynthia! We hope to welcome you back soon.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and spacious rooms. staff were excellent. Helpful, friendly, welcoming.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your kind words, Jodi! We're delighted you enjoyed our beautiful building, spacious rooms, and experienced excellent service from our helpful and friendly staff. We look forward to welcoming you back soon!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for the 5-star review, Brianna! We hope to welcome you back soon.

10/10 Excellent

Ellen

Liked: Property conditions & facilities
The area was so convenient to restaurants and bars. The hotel was unique in appearance.
Stayed 3 nights in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
We're delighted you enjoyed the convenience of our location near restaurants and bars, as well as the unique appearance of our hotel, Ellen. We strive to provide a memorable experience for all our guests and hope to welcome you back soon!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Great location and super staff. Property is somewhat run down and needing upgrades.
Stayed 3 nights in Feb 2024
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your feedback, Paul! We're glad you appreciated our convenient location and helpful staff. We take your comments about the property condition seriously and are actively working on upgrades to enhance the guest experience. We hope to welcome you back in the future to enjoy our improved facilities.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great accommodations.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
Thank you for your kind words, Todd! We're thrilled to hear that you enjoyed your stay with us and found our property and accommodations to your liking. Our team works hard to ensure that all guests have a comfortable and memorable experience, so it's always rewarding to receive positive feedback. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
Thank you for your glowing 5-star review, Robyn! We're thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
Thank you for your perfect rating, Jason! We're thrilled to have exceeded your expectations and hope to welcome you back again soon.

4/10 Poor

Rachel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I think hotels need to disclose to customers where the rooms are before getting a key and going to their room. Our room was 40 feet away from the parking garage and commotion was going on until 3 in the morning. Cop cars, disturbances etc. The window sill had cobwebs, light fixture was covered in dust, lamp light would not stop flickering, the bathroom ceiling had not been touched our wiped it looked like in years. I have stayed at this property many times and this room was the worst it’s ever been
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
We sincerely apologize for the disappointing experience you had during your recent stay, Rachel. Your feedback is invaluable to us, and we will take immediate action to address the issues you've highlighted, including ensuring thorough cleanliness standards are met. We appreciate your loyalty and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
Thank you for your perfect rating, Monique! We're thrilled to have exceeded your expectations and hope to welcome you back again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
Thank you for your perfect rating, Steven! We're thrilled to have exceeded your expectations and hope to welcome you back again soon.

10/10 Excellent

Elcheva

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel! Reception staff was excellent! bar Bar staff was excellent. However the food disgusting. The grilled chicken salad I ordered was inedible. The chicken was so dry, cold, and hard it was disappointing after a long day of travel and an otherwise flawless experience.
Response from Hyatt Regency Cleveland on Feb 16, 2024
Thank you for your glowing feedback about our beautiful hotel and our excellent reception and bar staff. We're truly sorry to hear about your disappointing experience with the food, particularly the grilled chicken salad. We value your input and will address this issue promptly to ensure all aspects of our service meet our guests' expectations. We appreciate your patronage and hope to welcome you back for a flawless experience in the future.

10/10 Excellent

Jhonelle, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
Thank you for choosing to stay with us and for your fantastic 5-star review, Jhonelle! We're thrilled to hear that you enjoyed your experience at our hotel. We look forward to welcoming you back on your next visit.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
lots of nearby restaurants
Stayed 1 night in Jan 2024
Response from Hyatt Regency Cleveland on Feb 16, 2024
We're thrilled you enjoyed the abundance of dining options near our hotel! Thank you for sharing your positive experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hyatt Regency Cleveland on Jan 22, 2024
Thank you for the 5-star review, Matthew! We hope to welcome you back soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hyatt Regency Cleveland on Jan 22, 2024
Thank you for your 5-star review, Thomas! We hope to welcome you back soon.

4/10 Poor

Michael

Liked the architecture which is really good and well kept, no food available lunchtime, poor facilities and room carpets and seating need washing
Stayed 5 nights in Jan 2024
Response from Hyatt Regency Cleveland on Jan 22, 2024
Thank you for your feedback, Michael. We appreciate your positive comments on our architecture but apologize for the issues you experienced with food availability, facilities, and room cleanliness. We'll address these concerns promptly.

10/10 Excellent

phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Mar 12, 2024
Thank you for your 5-star review, Phil! We hope to welcome you back soon.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hyatt Regency Cleveland on Jan 10, 2024
Thank you for the 5-star review, Tammy. We hope to welcome you back on your next trip to Cleveland!

10/10 Excellent

Dushyant, Seattle

Stayed 1 night in Jan 2024
Response from Hyatt Regency Cleveland on Feb 2, 2024
Thank you for your 5-star review, Dushyant! We hope to welcome you back on your next trip to Cleveland.

10/10 Excellent

Januery

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Friendly staff. Easy parking with valet.
Stayed 1 night in Jan 2024
Response from Hyatt Regency Cleveland on Jan 10, 2024
Thank you for your kind words, Januery! We're delighted to hear that you enjoyed your stay at our hotel. We take pride in our beautiful property, friendly staff, and convenient parking options with valet service. We hope to welcome you back again soon!

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Jan 22, 2024
Thank you for your 5-star review, Matthew! We hope to welcome you back soon.

6/10 Okay

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small & awkward. We were put at the end of a hall. The view was of a parking lot:-(((((
Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Jan 3, 2024
We apologize for the inconvenience you experienced during your stay, Amy. We appreciate your feedback and will use it to improve our guests' experiences in the future. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better room and view on your next visit.

8/10 Good

Tracey

Stayed 2 nights in Dec 2023
Response from Hyatt Regency Cleveland on Jan 22, 2024
Thank you for your review, Tracey. We hope to welcome you back soon.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Jan 3, 2024
Thank you for the perfect score on your recent stay, Troy! We hope to welcome you back soon.

10/10 Excellent

Wenye, Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hyatt Regency Cleveland on Dec 28, 2023
Thank you for your 5-star review, Weyne! We hope to welcome you back soon!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Dec 26, 2023
Thank you for your perfect score, Cassandra! We hope to welcome you back soon.

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hyatt Regency Cleveland on Dec 26, 2023
Thank you for your 8/10 review, Kenneth! We appreciate your positive rating and hope to welcome you back soon for an even better experience.

10/10 Excellent

Brent

Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Dec 26, 2023
Thank you for your 5-star review, Brent! We hope to welcome you back soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here!
We love it here! We have stayed multiple times for a christmas family girl's weekend. The vibe at Christmas is amazing. The building is beautiful and unique in general but at christmas it's magical. I would just watch out if you don't like noise at night, they have events (weddings and parties) almost every time we stay. And while the noise stops promptly at 11 if it bothers you before then I would avoid. But it doesn't bother us, and we even like how lively it feels!
Stayed 2 nights in Dec 2023
Response from Hyatt Regency Cleveland on Dec 26, 2023
Thank you for your positive review and for choosing to stay with us during the Christmas season! We're thrilled to hear that you love the magical vibe and unique beauty of our hotel during this time. We appreciate your feedback about the noise from events, and we understand that it might not be for everyone. We're delighted that it adds to the lively atmosphere for you, and we look forward to welcoming you back for more Christmas family girl's weekends in the future!

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Dec 26, 2023
Thank you so much for your fantastic 5-star review, Sara! We can't wait to welcome you back on your next trip to Cleveland. Safe travels until then!

4/10 Poor

Barbara, Lewis Center

Liked: Cleanliness
Disliked: Staff & service
Have always loved the architecture and it's beautiful. Love the fact they do weddings there HOWEVER there needs to be another area for the loud music from the weddings even if it ends at 11 am. I'm sure renovating some of those shops on the bottom floor could make a large dance area and DH could be in there. We couldn't hear our own TV because of the noise. We even turned the TV up more than 3 times where the volume had been. The valet parking needs re-vamped. Cars were parked in the drop-off inlet as well as the lane where you would park on street. That left the regular 2 lanes for traffic and the valet took one of those lanes for parking. Therefore, if you were getting an Uber or Lyft, they had to stop in the only lane left which blocked up traffic. Buses were beeping their horns at the hotel, etc. That was a hot mess. Didn't feel there was any conceriege or svcs providrd by hotel. Felt like a second class citizen because they were all busy with the wedding. Otherwise loved the nostalgia.
Stayed 2 nights in Dec 2023
Response from Hyatt Regency Cleveland on Dec 20, 2023
Thank you for your feedback on your recent stay at our hotel, Barbara. We appreciate your positive comments about the architecture. We apologize for the inconvenience you experienced due to the wedding noise and the valet parking issues. We'll certainly take your suggestions into consideration for future improvements. We're sorry you didn't feel the level of service you expected, and we'll work to ensure a more balanced experience for all our guests in the future. We're glad you enjoyed the nostalgic aspects of your stay, and we hope you'll consider giving us another opportunity to provide you with a better experience.

8/10 Good

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a huge wedding that took over the hotel. We like earth wind and fire so we didn't mind it blasting until 11pm
Stayed 1 night in Dec 2023
Response from Hyatt Regency Cleveland on Dec 19, 2023
Thank you for taking the time to leave such candid feedback on your recent stay, Eric. As a popular event destination, we have tools to ensure guests are informed before arrival or check-in of the events taking place during their stay. We sincerely apologize that you were disturbed by these events. We hope to host you again should your travels bring you back to Cleveland, so we can provide the 5-star experience you should expect when staying at a Hyatt hotel!

10/10 Excellent

Ana Karina

Stayed 2 nights in Dec 2023
Response from Hyatt Regency Cleveland on Dec 15, 2023
Thank you for your 5-star review, Ana Karina! We hope to welcome you back soon!

10/10 Excellent

James

Response from Hyatt Regency Cleveland on Jan 10, 2024
Thank you for your 5-star review, James! We hope to welcome you back soon.