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Reviews of Days Inn by Wyndham Willoughby/Cleveland

2.5 out of 5
Days Inn by Wyndham Willoughby/Cleveland
4145 State Route 306, I-90 and Route 306 Exit 193, Willoughby, OH

Reviews

5.4
Rating 10 - Excellent. 69 out of 769 reviews" "
Rating 8 - Good. 140 out of 769 reviews" "
Rating 6 - Okay. 190 out of 769 reviews" "
Rating 4 - Poor. 176 out of 769 reviews" "
Rating 2 - Terrible. 194 out of 769 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLOSED DOWN - DO NOT BOOK!!!
Booked 2 rooms at this hotel for 3 nights and when we arrived, it was closed down!!! No phone call or email or any notice whatsoever. Prepaid over $500 and have nothing to show for it. We had to book rooms down the street which more than doubled the cost of our trip. I can’t get a response from the hotel and hotels.com is supposed to be ‘looking into it’ but we’re a month past and still nothing! This is simply shameful!
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities
This hotel was closed for asbestos removal. My wife and I had made reservations weeks before, but received no notification that we needed to find another place to stay. Very unprofessional.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When the lyft brought me to the building, nobody was there! I called the number and it was no longer in service. I was not informed of the hotel closing or moving and was essentially abandoned without warning. Horrible experience. ***DO NOT BOOK THIS HOTEL. IT MIGHT NOT EXIST***
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived to check in, i received my room key. when i opened the room there was someone's belongings(suitcase and shoes) right in front of the door. I went down to the front desk to address the issue and the front desk worker notified me that there are no rooms available and he couldn't help me. This was 7/17/2021. I am currently still waiting for my refund. I wouldn't recommend staying at this location/
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel room ever. Didn't even stay 2 hrs. it was disgusting, smelled, blood on wall in bathroom, door didnt shut, etc
Stayed 1 night in Jul 2021

2/10 Terrible

abdirahman

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
horrible.
Stayed 2 nights in Jul 2021

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Robin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel staff was very friendly and responsive. The whole hotel has a very strong cigarette smell, and the hotel is a bit run down (there is some maintenance work that is needed).
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rooms were clean but common areas were not updated and very smoky. Outdoor pool closed due to COVID but clearly not maintained. Photos from the parking lot are very deceiving.
Stayed 1 night in Jul 2021

4/10 Poor

Iuliia

Disliked: Cleanliness
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The place was mediocre, not dirty but could have been somewhat updated. Staff were friendly.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here after being unable to find any other hotels with vacancies nearby. This was the worst place I have stayed in 50 years of traveling. Carpets were dirty and stained, the room was not clean, even old food in the refrigerator. The bathroom floor was dirty and the toilet didn’t flush. Hate to write a bad review, but this place was awful. Avoid
Stayed 1 night in Jul 2021

4/10 Poor

Reagan

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was dirty, inside and out. Reviews over the past month cited numerous reports of bed bugs with a lack of acknowledgment by the management. I could not risk bringing bed bugs back to my house and family.
Stayed 1 night in Jul 2021

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experince at this hotel was not great at all our room was never cleaned toliet was not flushing properly...we were non smokers put in smoking room we had an ironing board but no iron....carpet was so very dirty feet were black on the bottoms....management was not very friendly at all....no continental breakfast when website said there was....no pool when the website said there was one....at checkout guy looked like he was sleeping....i would not recommend anyone to stay at this hotel it is so in need of very clean people at running this place....i think since i went through a third party me and my family deserve some type of refund for this days inn cleveland.....i have set up several hotels over the years and this hotel was very very very poor....
Stayed 2 nights in Jul 2021

6/10 Okay

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The hotel was what you expect for the price. First, the host gave us a key to a room which was already occupied and scared both parties when we opened the door to their room. When we got to our room, we made sure to double lock our room so it didn’t happen to us. Lol The beds are really hard and the blankets have holes. The bathroom and shower is pretty rough and needs maintenance. The bathroom light is outside the bathroom by the sink and mirror. You cannot turn the bathroom light on without turning on the light in the room. (We just used our phone light when we used the restroom in the middle of the night so we didn’t wake up the whole room.) It also had a slight smoke smell although it’s a nonsmoking room. It was a great price though!
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, paint flaking in tub. Unhelpful front desk
Our non smoking room smelled like smoke. There were large paint chips flaking off the floor of the bathtub as well as a dirt spot on the bath mat hanging over the bathtub. The floor was dirty. It was disgusting. Not anywhere near worth the $125 we paid. When I told the front desk about the horrible condition of the tub and asked if we could have some sort of refund or discount he gave no apology and just gave me a flat, no. Will never ever stay here again. Up there with one of my worst hotel experiences.
Stayed 1 night in Jul 2021

2/10 Terrible

cindy

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really usually and not a complainer but this got me good! And I’ll explain why! Usually I go to red roof or courtyard! But I wanted to be close to the office! BIGGEST MISTAKE! I reserved the business suite! It had old pizza left on the GLASS in the microwave! The garbage can was not empty! Some one didn’t flush a toilet! The hallways are stifling to the point of no breathing! I traveled up from southern Ohio and the woman who checked me is was a beautiful and sweet she was kind and I can’t blame her! She went on the phone call she received about the room from the housekeeper! He was an older gentleman who was sweet! I feel it’s an under staffed situation! But there was garbage food and toiletries everywhere! This time NOT HAPPY!
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found bed bugs and staff was rude.told us to contact Expedia who we booked through.After some time of talking to staff because couldn’t get through to Expedia.They gave us another room and it was horrible.Sunken I’m middle mattress and food garbage and broken shower head and hole in wall and dirty.Just left hotel without sleep and went to work and sat in car.
Stayed 1 night in Jul 2021

6/10 Okay

Denice M

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was dirty staff was rude
Stayed 1 night in Jul 2021

2/10 Terrible

Krista

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cigarette ashes on the carpet. Hairs in the bathtub. Room smelled of BO. Will spend twice as much money to not stay here again
Stayed 1 night in Jul 2021

2/10 Terrible

Dustin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AT A DIFFERENT HOTEL
On the surface this hotel seems old and rundown, but ok for a single night stay. Our specific room had a leaky a/c unit. So the carpet was soaking wet. We asked for a new room because we have two children and felt that the room condition would pose health risks...also, who wants a room with soaking wet carpet. We were told that there were no other rooms available (which I find highly unlikely). In addition to the carpet problem, our TV did not work. We asked for assistance, and received none. Lastly, the pool was not open, the property needs a lot of maintenance work, and the continental breakfast was nonexistent. I spoke to management several different times, and they were rude, unhelpful and just generally unpleasant and unaccommodating. Not what you want from a hotel staff or stay. I understand that there may be larger staffing issues. But these conditions were beyond unpleasant and we should have been given a different room or some sort of a refund at the very least. Check out the view from our room in the pics provided. :/ SPEND YOUR MONEY ELSEWHERE!!!
Stayed 1 night in Jul 2021

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor and uncared for
Room was not clean. Bathtub had pubic hairs. Pool was closed. Exterior doors did not close. Place is a dump
Stayed 1 night in Jul 2021

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was a smoking room (even though we do not smoke, it was all that was available), but it was still dirty. The bed was barely made, the carpet was sticky to walk on, the shower was dirty and had a hole in the surround. Part of the window was broken as well. I understand that the hotel was short staffed, but I don't feel that enough was done to make it comfortable for guests.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

Kathleen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Trevor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel i have ever been in
Bedrooms were completely disgusting, beds unmade, bathrooms unclean. There were holes in the blankets from cigarette burns. We scoured all over both mattresses looking for bed bugs and thankfully didnt find any.had to wear shoes because the carpets were sticky feeling. When i learned i had accidently booked a smoking room the receptionist told me that it was too bad they dont switch rooms there. Photos on site need updated as the building and rooms probably havent looked like that in over a decade. I will never stay at any days inn again.
Stayed 1 night in Jul 2021

2/10 Terrible

Mari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly dirty had a huge cobweb hanging from ceiling about 18”x24” been their for awhile. Breakfast to go they informed me the night before, that morning they said they were sorry but had none to get them ready. Nasty place pictures are very misleading. If I could give it a minus I would. I will never stay a a Days Inn again 😝
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We asked for a non smoking room, but they gave us a smoking room. We were moved to a different room, but the entire hotel smelled like smoke and urine. The bathroom was gross and the tub had grime all over it. The bedding smelled like smoke. We were getting a headache and getting nauseous after only being there for 30 minutes, so we checked out and went to a different hotel.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
I didn't like that the cleaning staff was low and I couldn't get clean towels when I needed them.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside door to the interior hallway didn’t lock. The room was dirty. There was food left in the room from prior guests. Handprints from guests. Dirty worn out place
Stayed 3 nights in Jul 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
Dont stay here. as we were checking in there others waiting to get a new room because their room was not cleaned, bed was slept in, ashes on the toilet seat and bathroom not clean. We got our room and it was in the same condition. we immediately went back to front desk to say we were not staying and give us our money back. Everything about the hotel was disusting.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Darlene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not recommended
Terrible place. We checked in around 11pm. The room had not been cleaned in God knows how long. It seems all they were doing was changing bed sheets. There were no towels for guests. No hand soap. There was a diaper in the garbage can - we put it out the door and was still there by the time we left. When we got in th we room. Lots of candy wrappers behind the night table and other garbage around the bed. We were too tired to find another place. We didn't trust the food would be safe to eat. We just got up and left ealy in the morning. The front desk attendant was nice and polite, and was busy handling dissatisfied customers.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY!!!!!!
Stuff under the bed, needle outside, awful smell, no pool, no breakfast, ita shame to see how downhill this has gone since pur last stay.
Stayed 1 night in Jul 2021

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and Needs Proper Maintenance
This place was very run down and it smelled of cigarette smoke throughout. The first room didn’t have a smoke detector. We found it in one of the drawers. It looked like they hadn’t cleaned regularly. We got a new room and it wasn’t much better. My keys wouldn’t work for the room and had to be opened with a master key. We had to leave a person in the room because the keys never worked. TV didn’t work in the first room or in the new room. The front desk did help us out the best they could with such a run down place. Grab and go breakfast was decent.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A few issues here. First off it wreaks of smoke through the hallways. Our room not so bad, but the get there was nasty. Also, we were promised breakfast included which it was not. When I mentioned it to the staff the next day they instead gave me 2 brown bags with literally a bottle of water, a mashed up granola bar and a cup from a bulk buy package of those fruit cups with tiny mandarin orange slices. I asked upon arrival for more towels because the sign said that you have to come to front desk for anything you need. I already knew we would need more towels, so figured I’d save a trip. To which the guy replied they had none!!! When I get to the room, there are literally 2 TINY towels you can barely wrap around the body. Anyone larger would use it like a large hand towel. There was also a Chipotle bag of food still inside the microwave. I went to dry my hair and the blow dryer plug was falling apart and plastic already completely cracked open. When I tried to use it it didn’t work so I tried to unplug it and it came apart with with metal still inside the outlet! It shocked me trying to get it out and my son and I had to use a plastic lotion bottle to pry it out of the outlet. This was an awful visit!!! Worst Days Inn I have ever stayed at. A lady in the lobby told my husband that it was sad because the new ownership was running it into the ground. We have been on a 3 week road trip across the USA, hotel hopping and this was by far our worst experience. Too bad…
Stayed 1 night in Jul 2021

6/10 Okay

Eric

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Too dirty so did not stay
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a room with a king bed on Expedia, but when I got there they said I had to take a queen bed because the king room is handicapped only. My girlfriend and I went out and bought swimsuits because one of the amenities on Expedia was a pool, but there pool was closed as well. I got the late checkout, but they pounded on the door every 15 minutes after 11am. Do not go here.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants in the room, gum on the ceiling, stains on the carpeting, AC barely worked, tub was filthy, website advertised an indoor pool but the pool was only outdoors, staff was courteous but seemed distracted and not very welcoming May be my worst stay in any hotel where i paid greater than $50 and this one was $150!!! Terrible terrible experience
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful Smelled like cigarettes smoke throughout entire building. Broken boards, tub cracked, dust and filth everywhere. Demanding a refund!
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Filthy, unkept, unsafe, outside doors do not lock at night. Broken vending machines, broken ice machine. Guest laundry was broken. Obvious prostitution. Went and bought our own sheets just to sleep on the bed.
Stayed 2 nights in Jun 2021

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Looked great on the website when we got to the hotel it was really dirty smelled musty and linen were gross had burn marks from cigarettes and hall way smelled like marijuana which we were in a smoke free area and we had our kids with us. We even went and baught our own towels for we can shower and have clean towels
Stayed 2 nights in Jun 2021

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NEVER STAY HERE!!!!
The hotel looked nothing like to pictures on hotels.com. The room was disgusting, it smelled like smoke everywhere. I have asthma and this was very challenging. The reservation was non refundable so we stayed. The room looked like they had not repainted. The carpet was dirty and sticky . There were crumbs on the tile floor, spider webs on the ceiling and rust spots. The ceiling looked like it was going to fall on you when you went in the bathroom to use the toilet or shower . I would never stay there again. The desk attendant was very nice both when we checked in and out. But that was the only good thing about this stay. I will never again trust online reviews or pictures of the properties.
Stayed 1 night in Jun 2021