Premium Room, 1 Queen Bed, Accessible | Private kitchen
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Reviews of InTown Suites Extended Stay Clarksville

2 out of 5
InTown Suites Extended Stay Clarksville
129 Westfield Ct, Clarksville, TN

Reviews

6.8
Rating 10 - Excellent. 56 out of 242 reviews" "
Rating 8 - Good. 71 out of 242 reviews" "
Rating 6 - Okay. 46 out of 242 reviews" "
Rating 4 - Poor. 36 out of 242 reviews" "
Rating 2 - Terrible. 33 out of 242 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Isabel

Travelled with family
Disliked: Cleanliness, room comfort
Fasle advertising room pictures online
We didnt expect all the rules after fact we hot thr room. Wash our own towels. Buy our toilet paper. Clean our once a week. Tthrow away our own trash. Terrible rxperince
Stayed 10 nights in Dec 2023
Response from GM on Jan 17, 2024
Hi, Isabel – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! Offering the essentials at check-in allows us to keep the cost as low as possible, which our guests appreciate. Please reach out to our office with any other concerns regarding rules. Thank you again for your feedback.Vanesser, General Manager

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Jan 17, 2024
Hi Robert– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Vanesser, General Manager

6/10 Okay

Wesley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to work
Stayed 7 nights in Sep 2023

2/10 Terrible

Jordan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for, but the place needed repairs and a microwave caught on fire and the property manager tried shifting the blame when I had them replace it. Everyone else there was pleasant to deal with but if you can afford it go elsewhere
Stayed 7 nights in Jul 2022

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

6/10 Okay

James

Stayed 7 nights in Oct 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So insanely dirty and scary. The people working the front desk and housekeeping were all nice though.
Stayed 22 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Room had a table with only one chair when there should have been more. The platform the bed sat on was broken. The sink was full of water the entire time. Got locked out in 20 degree weather and the manitance man just looked and kept going, spent over an hour outside with no coat. Overall a terrible place.
Stayed 8 nights in Jan 2021
Response from Intown suites managment on Feb 9, 2021
I am sorry you did not like your stay. Was the issues addressed with the office while you were there?

6/10 Okay

Cicara

Stayed 8 nights in Nov 2020

4/10 Poor

Tammy

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ok
It was cleaned
Stayed 15 nights in Jun 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Traveling worker
Room are to hot
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

6/10 Okay

Gregory

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a complete dump. The room smelled. The kitchen was a joke
Stayed 14 nights in Jul 2019

2/10 Terrible

timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t care for the room maids dnt clean but once a week etc
Stayed 7 nights in May 2019
Response from Diana on Jun 17, 2019
Sorry for your experience , Please come again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2019
Response from Diana GM on May 11, 2019
Thank You ,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Feb 2019
Response from Diana on Mar 3, 2019
Thank You

10/10 Excellent

min jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2018
Response from Diana on Dec 22, 2018
Thank You for staying with Us

10/10 Excellent

Timothy, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Our stay was quiet and peaceful. It was located within driving to various shopping and restaurants. We will definitely be staying here again in the future
Stayed 7 nights in Oct 2018
Response from Mgr on Oct 18, 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading reviews - be careful.
I backed out of staying there when the clerk said, "You must wear clothes when outside your room and no wild parties - we have to say this out loud because it's happened." The property is far more run down and less attractive than the pictures portray.
Stayed 2 nights in Sep 2018
Response from Mgr on Oct 25, 2018
Thank you for your feedback,We will address this directly

8/10 Good

MOHAMED

great
great staff and accomodation
Stayed 7 nights in Aug 2018
Response from Mgr on Oct 18, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Barry, BFE!

Liked: Cleanliness, staff & service
Tv todark screen, needs more soap and shampoo one of each. No iron, hair dryer, want stay there again. This is a 40$ a night dumpf.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff they were able to help solve an issues that multiple other hotels told me they couldn’t fix. Along with this they helped my friend when he was short on payment by 30 dollars
Stayed 13 nights in Jun 2018
Response from GSR on Jul 31, 2018
Thank you for staying with us and being such fabulous guests while here!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Nice staff!
Charles was wonderful! Billy, Rachel, and Lisa were so nice and so very helpful!
Stayed 7 nights in Jun 2018
Response from Rachel on Jul 31, 2018
Thanks Karen! We miss your smiling face around here!

6/10 Okay

Deborah

Liked: Staff & service, room comfort
Quick Stay
Hotel was just OK, served our purposes for a short visit to Clarksville. Room smelled strongly of smoke even after they supposedly cleaned it. Could use better towels, but understanding the typical client's can understand.
Stayed 7 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roachs everywhere cost to much for bugs to be in your room plus room was dirty had toe nails in it alot of stuff was not clean
Stayed 7 nights in May 2018

4/10 Poor

Brent

Liked: Staff & service
Disliked: Cleanliness
Rooms were not clean. They smelt like smoke and there were urine stains on the wall next to the toilet.
Stayed 2 nights in May 2018

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Be Advised!
This specific location does not offer any amenities except onsite laundry. No pool, fitness room, business center or breakfast is provided or available. The room has not been updated in quite a while and has no plates, pots, pans, silverware, cups, iron or ironing board. This is not a very good option for an “Extended Stay”.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

4/10 Poor

Corrigan

Disliked: Cleanliness, staff & service, room comfort
There towels we're to small,and the bed was uncomfortable.
Stayed 2 nights in Dec 2017

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2017

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2017
Thank You for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Prices gouging on evacuees from hurricane and roaches on tiolet and unclean room
Stayed 1 night in Sep 2017

6/10 Okay

Joyce A

Disliked: Property conditions & facilities
They offer a one room suite with stove-top sink and refrigerator, however no dishes, pots, etc. No coffee pot and no coffee in the lobby. It is mainly a poor weekly hotel. Rooms need painting and walls are filthy. Floors are worn and torn. Towels are worn and thin and they only offer you one. I stayed three days and paid the amount that they charge for 7 days a week. NOT A NICE PLACE TO STAY. THE OFFICE IS ALWAYS CLOSED.
Stayed 3 nights in Aug 2017

4/10 Poor

Sheena, convenient

Disliked: Cleanliness, property conditions & facilities, room comfort
I would choose another location
It was not great. stayed over night with my daughter we got upgraded to two beds. The hallway smelled terrible. the room doable. had to stand on the sink to close the bathroom door. didn't feel safe. Other guests were outside until late at night. curtains were worn out.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs and more bugs
There were roaches in the room. Told front desk said someone could spray. Don't know if they ever did. Pets were always around even though there were signs saying no pets. The laundry room was filthy, people left their clothes in the washers and dryers. No housekeeping but 1 time out of 3 week stay. Horrible smell in the hallway. Carpets were just stained an nasty. Will not stay there again or recommend.
Stayed 28 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible pictures of rooms and hotel on line are not what you get.

4/10 Poor

sharon

Disliked: Staff & service, property conditions & facilities
Won't be back
Loud, construction workers, limited kitchen utensils, NO coffee maker. Booked a smoking room and they had none left.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Cheka, Milwaukee, WI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again!!!
My experience was horrible. First they couldn't find my reservation. I don't know if it was expedia or the hotel's mistake. I was over charged, again, not sure if expedia or hotel made the mistake. I reserved a room at Home Town In Suite on expedia, wasn't aware of the change to In Town Suites. The front desk girl was nice. The hotel is out dated, needs improvement, and in bad shape. The guests next door smoked marijuana and fought all night until morning. The guests are very loud. My daughter, mother, and I were unable to sleep the whole stay. Bathtub was missing stopper as well as kitchen sink. The girl at the front desk found stoppers for both. I addressed this issue with front desk, there was no change. There also needs to be night security. The kitchen sink leaked, the bathroom floor seemed as if it was going to cave in due to water damage, the 2nd floor smells horrible, and the room needs a good cleaning and repair. The leaking sink was repaired. I will never stay here again or recommend to my worst enemy. However, the front desk girl was awsome. There were other issues, but there were way too many to list.

8/10 Good

nanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sign says In Town Suites, not Home Town
Very inexpensive. Advertise as a no frills extended stay and there were no frills: no ice machine, no pool, no coffee in room or lobby. BUT the room was big, bed very nice, fridge, stove and dishes. TV had lots of channels and free wifi. Can't complain at all! Went to nearby gas station for some ice and enjoyed the room

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
The hotel offers No Frills lodging.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay
Arrived late in the evening, no front desk or clerk to check in. Had to call and wait for assistance. Hotel has a musky smell and no elevator. Hallways, stairways unclean. Thank god it was a short 2 night stay.

2/10 Terrible

Shianne

Disliked: Staff & service, property conditions & facilities
Convenient, but trashy and unsecured
Alright for the price. Outside was trashed, doors didn't latch going into the building, very unsecured, sketchy individuals were outside in their car and not staying there. I was concerned my power tools were going to be stolen so everything was brought into the room.

8/10 Good

Renee, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place,Very Affordable
Very good location,the staff was very polite and helpful,The beds are very comfortable and rooms are very nice with a kitchen.Only negatives I have was that the locks were changed on the doors without any notice so I had to go get a new key late in the afternoon then after a week the key would not work so I had to go all the way downstairs because there is no elevator,with arm load of groceries to have my key reactivated which was a little inconvenient at the moment...The walls are very thin so if you have a noisy neighbor like I did you may end up having to call the courtesy officer like I did but they came right up and took care of the problem...That is only the negatives I encountered but would definitely stay here again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Noise!
We hardly slept. Everyone around there lives there pretty much. All you could hear all night and day is yelling, screaming, and cussing.

6/10 Okay

geoffrey

Disliked: Cleanliness, property conditions & facilities
Cheap long term stay
Best price I could find for a long term stay. Definitely get what you pay for, but the staff was friendly and helpful and the room was decent. Definitely not the best hotel I've ever stayed in, but also not the worst. Bring your own towels as you get a change once a week and the legal pad sized towels you get are a half step above paper towels in thickness and quality. Also, speaking of thin, the walls are super thin so expect to hear the neighbor's TV or arguments for a better part of the night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort