Av. Tecnologico 3750, Partido Iglesias, Ciudad Juarez, CHIH
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Location is convenient, clean, good service, nice swimming pool.
Edelmira
Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 18, 2024
Thank you very much Ms. Edelmira for your review of Krystal Urban Ciudad Juárez. We are glad to know that you found the location convenient, the hotel clean, the service good and that you enjoyed the nice pool. We hope to see you soon.Have a great day.
Room was very clean and comfortable, and I slept very well. HBO and other movie channels were also free. The restaurant served very good food, and the wait staff was very attentive and friendly.
Hotel staff were also very friendly. Felt safe during my entire stay.
Fernando Luis
Stayed 2 nights in Apr 2024
Response from Gerencia general on Apr 16, 2024
Thank you for sharing your experience, Mr. Fernando Luis. We are glad to know that you enjoyed your stay at Krystal Urban Ciudad Juárez. We are glad that you found the room clean and comfortable and that you had a good night's sleep. It's great that you appreciated the free movie channels and the quality of the restaurant's food. We strive to provide a welcoming and safe environment for all of our guests. Your kind words about our staff are truly appreciated. We are hoping to welcome you soon!Have a nice day
Buenas tardes Sr. DanielAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia.Esperamos verle pronto.Que tenga un excelente día.
Buenas tardes Sr. Julio Gracias por su opinión sobre el hotel Krystal Urban Ciudad Juárez. Nos alegra saber que su experiencia fue positiva. Esperamos verle de nuevo pronto. ¡Le deseamos un buen día!
Very Nice, Hotel, In Quiet Area en Close To shopping áreas en Good Restaurants
Martha
Stayed 2 nights in Apr 2024
Response from Gerencia general on Apr 13, 2024
Thank you for your review, Miss Marta. I am glad to know that you found the Krystal Urban Ciudad Juarez hotel very pleasant, located in a quiet area close to shopping areas and good restaurants. The pleasant atmosphere of the hotel seems to have left a positive impression on you! We hope to see you soon.Have a great day.
6/10 Okay
diana
Apr 7, 2024
diana
Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 8, 2024
Buenas tardes Srta. DianaAgradeciendo el que nos calificará, nos gustaría saber un poco más sobre los inconvenientes que pudo tener durante su estancia y así tomar las medidas necesarias al respecto.Sin más quedo a la orden.Que tenga un buen día.
Todo el servicio es exelente el señor Ricardo en la recepción es excelente trabajor y muy buen trato
Alonso
Stayed 1 night in Mar 2024
Response from Gerencia general on Apr 1, 2024
Buenos días¡Gracias por compartir Su experiencia en el Krystal Urban Ciudad Juárez! Nos alegra saber que el servicio fue excelente y que Ricardo en la recepción brindó un trato excepcional. Esperamos verle nuevamente pronto. ¡Saludos!Que tenga un buen día.
Friendly staff, clean rooms and hotel installation
Saul
Stayed 1 night in Mar 2024
Response from Gerencia general on Mar 26, 2024
Thank you for your review, Mr. Saúl. We are glad to know that you found the staff friendly and the hotel rooms and facilities clean. We strive to provide a welcoming environment to our guests at Krystal Urban Ciudad Juárez. We are hoping to welcome you soon!
I like the location what I dont like is the acces to the location
Luis
Stayed 1 night in Mar 2024
Response from Gerencia general on Mar 25, 2024
Thank you for your opinion, Mr. Luis. We appreciate your positive comments about the Krystal Urban Ciudad Juárez location. We will consider your concerns regarding access to the location. We are hoping to welcome you soon.
Thank you for your comments, Yajaira! We are glad to know that you had a great experience at Krystal Urban Ciudad Juárez. We appreciate your positive review and hope to welcome you again in the future.
Thank you for your comments, José Manuel Soto. We appreciate your review of the Krystal Urban Ciudad Juárez. We will strive to improve further and provide even more of a great experience to our guests in the future. We hope to see you soon.Have a nice day.
Staff was excellent, restaurant had many options for breakfast, specially on weekends
Octavio C
Stayed 6 nights in Sep 2023
Response from Gerencia general on Mar 11, 2024
Hello, good afternoon Mr. OctavioThanking you for your comment, we are happy to know that you found the restaurant pleasant and the service even more so. We hope to see you soon.May he have a good day.
Buenos días Sr. CornelioAgradeciendole su comentario, nos alegra saber que su estancia fue placentera. Esperamos verle de nuevo muy pronto.Que tenga un buen día.
10/10 Excellent
Cornelio
Business traveller, Travelled with partner
Mar 7, 2024
Easy check in and great host
Cornelio
Stayed 6 nights in Feb 2024
Response from Gerencia general on Mar 7, 2024
Thank you Mr. Cornelio for your review! We are glad to hear that you had a smooth check-in process and that you found our host excellent. We appreciate your comments and hope to welcome you back to Krystal Urban Ciudad Juárez soon.
Buenas tardesMuchas gracias por tomarse el tiempo de calificarnos, nos alegra saber que disfruto de una buena estancia.Esperamos verle pronto.Que tenga un excelente día.
Buenas tardes Srta. KarlaAgradeciendole que se tomara el tiempo de calificarnos, nos alegra saber que disfruto de su estadía.Esperamos verle pronto.Que tenga un buen día.
6/10 Okay
Evelio
Travelled with partner
Feb 28, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
In the description they say it's tub and shower combined but you aren't allowed to use the tub and don't have plugs available. They should specify that in the description. And one of the mattresses was just plain garbage.
Evelio
Stayed 1 night in Feb 2024
Response from Gerencia general on Mar 1, 2024
Thanks for sharing your experience, Evelio. We appreciate your comments regarding the bathtub/shower situation and the quality of the mattress. Your knowledge will help us improve our service.
8/10 Good
Angel, Chandler
Travelled with family
Feb 27, 2024
Liked: Cleanliness, staff & service
The bathroom shower handle was damaged and looks like the maintenance of the trim haven’t been done recently
Angel
Stayed 2 nights in Feb 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 27, 2024
Thanks for your comments, Angel. We will address the issue of maintaining the bathroom shower handle at Krystal Urban Ciudad Juárez. Your comments help us improve for future guests.Have a nice day.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 26, 2024
Thank you for your review Mr. Leonel. We are glad to know that you found Krystal Urban Ciudad Juárez to be a nice place. If you have any further comments or need help with anything else, please feel free to contact us. We hope to welcome you again in the future.
4/10 Poor
Ruben
Feb 25, 2024
Ruben
Stayed 1 night in Feb 2024
Response from Gerencia general on Mar 20, 2024
Buenas tardes Sr. RubenAgradeciendole que se tomará el tiempo de calificarnos, nos gustaría saber un poco más sobre los inconvenientes que tuvo en su estadía y así tomar las medidas necesarias para poder mejorar.Que tenga un buen día.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 24, 2024
Thanks for your comments, Aida! We are glad to know that you enjoyed our breakfast. At Krystal Urban Ciudad Juárez, our goal is to provide a warm and welcoming dining experience for all of our guests. We hope to have the pleasure of welcoming you again in the future.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 24, 2024
Buenos día Sr. Raúl Agradeciendole que se tomará el tiempo de calificarnos.Esperamos verle de nuevo muy pronto.Que tenga un buen día.
6/10 Okay
Julio
Travelled with family, Business traveller
Feb 18, 2024
Liked: Cleanliness, staff & service
It’s not the same service as before, the restaurant is worse.
Julio
Stayed 6 nights in Feb 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 19, 2024
Hello Julio, thank you for sharing your feedback about Krystal Urban Ciudad Juarez. We appreciate your comment about the service and restaurant. We will take your feedback into consideration to improve our services. If there is anything specific you would like to address, feel free to share more details with us. Thank you for choosing Krystal Urban Ciudad Juarez for your stay.
The staff was very friendly and helpful and the rooms are beautiful. The only recommendation is to have the parking lot repaved
Gabriel
Stayed 3 nights in Feb 2024
Response from Yadira Salazar, Gerente de experiencia al cliente. on Feb 16, 2024
Thank you for your review, Gabriel. We appreciate your feedback about the friendly and helpful staff and beautiful rooms at Krystal Urban Ciudad Juarez. We will definitely take your suggestion regarding repaving the parking lot into consideration. We hope to welcome you back soon for another enjoyable stay.
They stole a bluetooth speaker that was on a coffee table, no air conditioning, card keys failed several times, I had to leave early, overall very bad and unsafe place, they steal.
Honda
Response from Yadira Salazar, Gerente de experiencia al cliente. on Feb 15, 2024
I'm sorry to hear about your negative experience at Krystal Urban Ciudad Juarez. It's unfortunate to hear about the theft of your bluetooth speaker and the issues with the card keys and lack of air conditioning. Your feedback indicates a bad and unsafe experience. We apologize for any inconvenience caused and will address the issues mentioned. Thank you for bringing this to our attention.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 13, 2024
Good morning Mr. JulioThanking you for your comment, we are happy to know that your stay was pleasant. We hope to see you soon.May he have a good day.
10/10 Excellent
Carlos
Feb 8, 2024
Carlos
Stayed 4 nights in Feb 2024
Response from Gerencia general on Mar 20, 2024
Buenos días Sr. CarlosAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia.Esperamos verle pronto.Que tenga un buen día.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 6, 2024
Buenos día Sr. FranciscoAgradeciendole que se tomara el tiempo de calificarnos, nos gustaria saber un poco más de los inconvenientes que pudo tener y asi tomar las medidas necesarias.Sin más quedo a la orden.
Front Desk judge you or treat you on your looks or how you dress .,,.
Tomasa
Stayed 1 night in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 6, 2024
Dear guest:Thank you for contacting Hotel Krystal Urban, Ciudad Juárez. We appreciate you leaving us your comment and letting us know the inconveniences you had during your stay, we have the details and we are taking the necessary measures.Hotel Krystal is committed to ensuring that our guests and clients have a pleasant and unforgettable experience, through collaborators who are passionate about quality service. So we are sorry that you went through this bad time.
10/10 Excellent
Jose
Feb 3, 2024
Jose
Stayed 6 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 6, 2024
Buenos días Sr. JoséMuchas gracias por tomarse el tiempo de calificarnos, esperamos verle pronto.Que tenga un excelente día.
4/10 Poor
John
Feb 1, 2024
John
Stayed 2 nights in Jan 2024
Response from Gerencia general on Mar 20, 2024
Buenos días Sr. JohnAgradeciendole que nos calificará, nos gustaría saber un poco más sobre los inconvenientes que pudo haber tenido, sin más quedo al pendiente.Que tenga un buen día.
4/10 Poor
Luis
Jan 30, 2024
Luis
Stayed 4 nights in Jan 2024
Response from Gerencia general on Mar 20, 2024
Buenas tardes Sr. LuisAgradeciendole que se tomará el tiempo de calificarnos, nos gustaría saber un poco más sobre los inconvenientes que tuvo en su estadía y así tomar las medidas necesarias para poder mejorar.Que tenga un buen día.
The hotels staff is really friendly and I would definitely recommend their breakfast buffets great food.
ERWIN
Stayed 4 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 31, 2024
Thank you for your review, Erwin! We're glad to hear that the staff at Krystal Urban Ciudad Juarez hotel is friendly. It's always nice to have a welcoming and hospitable experience during a stay. We also appreciate your recommendation for their breakfast buffet. We hope you had a great time and look forward to welcoming you back in the future!
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 30, 2024
Thank you for your review, Elias! We're glad to hear that everything is fine at Krystal Urban Ciudad Juarez. We strive to provide a friendly and welcoming experience for all our guests. We appreciate your feedback and hope to welcome you back again soon.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 29, 2024
Buenos días Srta. MarthaMuchas gracias por tomarse el tiempo de calificarnos, nos alegra saber que su estancía fue agradable.Esperamos verle pronto.Que tenga un buen día.
6/10 Okay
Johan
Jan 27, 2024
Johan
Stayed 1 night in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 29, 2024
Buenos días Sr. JohanAgradeciendole que se tomará el tiempo de calificarnos.Esperamos verle pronto.Que tenga un buen día.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 24, 2024
Buenos días Srta. ElenaAgradeciendole que se tomara el tiempo de calificarnos, nos gustaria saber un poco más del inconveniente que pudo tener.Quedo a la orden.Que tenga un buen día.
2/10 Terrible
Arturo
Jan 23, 2024
Arturo
Stayed 6 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 25, 2024
Buenos días Sr. ArturoAgradeciendole que se tomará el tiempo de calificarnos. Nos gustaría saber un poco mas sobre el inconveniente que pudo tener durante su estancía y así tomar las medidas necesaria.Que tenga un buen día.
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 23, 2024
Buenas tardes Sr. JeneveMuchas gracias por por su comentario, nos alegra saber que su estadía fue placentera.Esperamos verle pronto.Que tenga un buen día.
Nada. El AC/Calefaccion son unidades viejas, que solo permiten el uso de AC o Calefaccion. El hotel determina si las unidades permiten AC o Calefaccion pro no el cliente. La llaves de agua gotean en el bano, La habitaciones no tiene refrigerador ni microwave. El acceso a hielo es limitado a la cocina, el servicio buffet es caro y el sabor es malo. El Room Service incluye una propina pero no te informan de eso ni del porcentaje de la propina.
VICTOR
Stayed 5 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 23, 2024
Buenas tardes Sr. VictorGracias por compartir tu experiencia en el hotel Krystal Urban Ciudad Juarez. Lamentamos escuchar que tu estancia no fue satisfactoria. Tomaremos en cuenta tus comentarios sobre el AC/Calefacción, las llaves de agua, la falta de electrodomésticos en la habitación y el servicio buffet. Apreciamos tu amabilidad al proporcionar esta información para que podamos mejorar nuestros servicios.
6/10 Okay
Jose
Jan 18, 2024
Liked: Cleanliness, staff & service, amenities
Jose
Stayed 3 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 19, 2024
Buenos días Sr. joséGracias por contactar al Hotel Krystal Urban, Ciudad Juárez. Apreciamos que nos calificará, nos gustaria saber los inconvenientes que tuvo durante su estancia, y asi tomar las medidas necesarias.
10/10 Excellent
Jose
Jan 18, 2024
Ok
Jose
Stayed 1 night in Dec 2023
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 19, 2024
Buenos días Sr. JoséMuchas gracias por tomarse el tiempo de calificarnos.Esperamos verle pronto.Que tenga un excelente día.
10/10 Excellent
Victor
Jan 16, 2024
Victor
Stayed 7 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 19, 2024
Buenos días Sr. VictorAgradeciendole su calificación, nos alegra saber que su estadía fue placentera.Esperamos verle pronto.Que tenga un buen día.
All was good: service, friendly staff, good food, very comfortable beds
Sonia Irasema
Stayed 4 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 16, 2024
Good morning Miss SoniaThank you very much for taking the time to rate us, we are glad to know that your stay was pleasant.We hope to see you soon.Have a nice day.
6/10 Okay
VICTOR, YUBA CITY
Travelled with family and small children
Jan 14, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facility for the most part is family oriented. The building itself although renovated, does shows wear and tear and maintenance is ongoing. Don’t expect a 5 star service but also is not the worst.
VICTOR
Stayed 1 night in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 15, 2024
Good morning Mr. VictorThank you for contacting Hotel Krystal Urban, Ciudad Juárez. We appreciate you leaving us your comment and letting us know the inconveniences you had during his stay, we have the details and are taking the necessary measures.Hotel Krystal is committed to ensuring that our guests and clients have a pleasant and unforgettable experience, through collaborators who are passionate about quality service.have a nice day.
8/10 Good
Luis
Jan 11, 2024
Liked: Cleanliness
Luis
Stayed 1 night in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 12, 2024
Buenos días Sr. LuisMuchas gracias por tomarse el tiempo de calificarnos. Esperamos verle pronto.Que tenga un buen día.
2/10 Terrible
Jesus
Jan 10, 2024
Jesus
Stayed 6 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 12, 2024
Buenos días Sr. JesúsAgradeciendole que se tomará el tiempo de calificarnos. Nos gustaría saber un poco más de los inconvenientes que tuvó durante su estancía, y así tomar las medidas necesarias para solucinarlo.
10/10 Excellent
Juan
Jan 9, 2024
Juan
Stayed 2 nights in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 30, 2024
Buenos días Sr. JuanAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que su estadía fue placentera. Esperamos verle pronto.Que tenga un excelente día.
8/10 Good
Ricardo
Jan 8, 2024
Liked: Amenities
Ricardo
Stayed 1 night in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 8, 2024
Buenas tardes Sr. RicardoAgradeciéndole que se tomara el tiempo de calificarnos.Esperamos verle pronto.Que tenga un excelente día
Not that great the heating did not work was cold all night. The wyfi was week would not connect in my fourth floor room.
Arturo
Stayed 1 night in Jan 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Jan 8, 2024
Good morning Mr. ArturoWe apologize for the inconvenience you experienced at Krystal Urban Ciudad Juárez. We will address the issues he mentioned, such as poor heating and poor Wi-Fi, to ensure a better stay for future guests. We appreciate his comments and value his opinion.