Title: Hampton Inn by Hilton Ciudad Juárez - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hampton Inn by Hilton Ciudad Juárez Hotel with free breakfast, in the vicinity of American Consulate ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/8e96591e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/d47f133b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/9e9c3981.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/8c232c55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lunch and dinner served, Latin American cuisine](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/324fd71d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to American Consulate, Hampton Inn by Hilton Ciudad Juárez provides a free breakfast buffet, free airport pick-up, and a grocery/convenience store. The on-site Latin American cuisine family restaurant, Lobby Bar, offers lunch and dinner. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe. 8.6 Excellent ## Popular amenities - - Pool - Free airport shuttle - Gym - Housekeeping - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 26 - Nov. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 27 - Nov. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1217939&PinnedHotelID=1217939&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/d4a0cc9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LCD TV Egyptian cotton linens Sofa bed - Sleeps 2 - 1 King Bed ![Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/6aba4b88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Non Smoking (Study) 7.6 Good 13 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LCD TV Egyptian cotton linens Sofa bed - Sleeps 3 - 1 King Bed ![Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1220000/1218000/1217939/9e9c3981.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Non Smoking 8.6 Excellent 35 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LCD TV Egyptian cotton linens Blackout drapes/curtains - 215 sq ft - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/1000000/520000/519800/519715/86f36084.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Krystal Urban Ciudad Juárez by US Consulate Ciudad Juárez - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 1,918 reviews CA $111 CA $125 total includes taxes & fees Dec 26 - Dec 27 [](https://www.expedia.ca/Ciudad-Juarez-Hotels-Krystal-Urban-Ciudad-Juarez-By-US-Consulate.h519715.Hotel-Information?chkin=2025-12-26&chkout=2025-12-27&rm1=a2®ionId=849&destination=Ciudad Juárez&destType=MARKET&latLong=31.690363,-106.424545&searchId=e9e364ed-f31a-4054-af66-f85f86600ff9&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17970000/17968900/17968870/3944cc02_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Extended Suites Ciudad Juarez Consulado Las Misiones - Pool - Kitchen - Parking included - Free WiFi 8.6 Excellent 1,917 reviews CA $114 CA $137 total includes taxes & fees Dec 27 - Dec 28 [](https://www.expedia.ca/Ciudad-Juarez-Hotels-Extended-Suites-Ciudad-Juarez-Consulado.h17968870.Hotel-Information?chkin=2025-12-27&chkout=2025-12-28&rm1=a2®ionId=849&destination=Ciudad Juárez&destType=MARKET&latLong=31.690363,-106.424545&searchId=e9e364ed-f31a-4054-af66-f85f86600ff9&top_cur=CAD) Ad ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/3000000/2810000/2803200/2803107/36f8aca6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma Ciudad Juarez Zona Pronaf - Pool - Pet-friendly - Parking included - Free WiFi 8.6 Excellent 1,028 reviews CA $121 CA $137 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Ciudad-Juarez-Hotels-Gamma-Ciudad-Juarez.h2803107.Hotel-Information?chkin=2025-11-27&chkout=2025-11-28&rm1=a2®ionId=849&destination=Ciudad Juárez&destType=MARKET&latLong=31.690363,-106.424545&searchId=e9e364ed-f31a-4054-af66-f85f86600ff9&top_cur=CAD) Ad ![Front of property - evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/200000/190500/190489/c81b27a1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Lucerna Ciudad Juarez Ciudad Juárez - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,002 reviews CA $114 CA $137 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Ciudad-Juarez-Hotels-Hotel-Lucerna-Ciudad-Juarez.h190489.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=849&destination=Ciudad Juárez&destType=MARKET&latLong=31.690363,-106.424545&searchId=e9e364ed-f31a-4054-af66-f85f86600ff9&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Juarez-Hotels-Hampton-Inn-Ciudad-Juarez.h1217939.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Juarez-Hotels-Hampton-Inn-Ciudad-Juarez.h1217939.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.73087%2C-106.41104&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EqGCzDKHXj6SiieXjhkvpT3J2sw=) 7770 Blvd Tomas Fernandez, Ciudad Juárez, CHIH, 32440 #### What's nearby - Plaza Portales 802 - 3 min walk - 0.3 km - ITESM Campus Juárez - 5 min drive - 2.3 km - Technological Institute of Ciudad Juárez - 5 min drive - 1.9 km - UACJ - Universidad Autónoma de Ciudad Juárez - 6 min drive - 2.3 km - American Consulate - 13 min drive - 5.7 km #### Getting around - El Paso Union Depot - 25 min drive - Ciudad Juarez Intl. Airport (CJS) - 21 min drive #### Restaurants - ‪CABANNA - ‬6 min walk - ‪SUBWAY - ‬17 min walk - ‪La Durangueña - ‬13 min walk - ‪Maria Chuchena - ‬2 min walk - ‪Garufa Restaurante Argentino - ‬3 min walk ## About this property ### Hampton Inn by Hilton Ciudad Juárez Hotel near American Consulate Located close to Paso del Norte International Bridge, Hampton Inn by Hilton Ciudad Juárez provides a free breakfast buffet, free airport pick-up, and a grocery/convenience store. The on-site Latin American cuisine family restaurant, Lobby Bar, offers lunch and dinner. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool along with sun loungers and pool umbrellas - Free self parking - A free area shuttle, an electric car charging station, and express check-out - Express check-in, a vending machine, and a TV in the lobby Room features All 200 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. Extra amenities include: - Egyptian cotton sheets, pillowtop mattresses, and free cribs/infant beds - Bathrooms with rainfall showers and shower/tub combinations - 32-inch LCD TVs with premium channels - Mini fridges, coffee/tea makers, and daily housekeeping ## Similar properties ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/1000000/520000/519800/519715/86f36084.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Urban Ciudad Juárez by US Consulate Ciudad Juárez - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 1,918 reviews CA $111 CA $125 total includes taxes & fees Dec 26 - Dec 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=519715&PinnedHotelID=519715&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/2000000/1990400/1990340/40da3de0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones by IHG Las Misiones - Pool - Breakfast included - Free airport shuttle - Parking included 8.8 Excellent 1,116 reviews CA $112 CA $125 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=1990340&PinnedHotelID=1990340&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/3000000/2810000/2803200/2803107/36f8aca6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma Ciudad Juarez Zona Pronaf - Pool - Pet-friendly - Parking included - Free WiFi 8.6 Excellent 1,028 reviews CA $121 CA $137 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=2803107&PinnedHotelID=2803107&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/1000000/490000/482500/482428/ffd0d376.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Ciudad Juarez by IHG Ciudad Juárez - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,007 reviews CA $117 CA $131 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=482428&PinnedHotelID=482428&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/2000000/1150000/1142500/1142437/c000a7cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Ciudad Juarez Ciudad Juárez - Breakfast included - Parking included - Free WiFi - Air conditioning 8.4 Very good 1,006 reviews CA $83 CA $93 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=1142437&PinnedHotelID=1142437&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/200000/190500/190489/6b601387.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lucerna Ciudad Juarez Ciudad Juárez - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,002 reviews CA $114 CA $137 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=190489&PinnedHotelID=190489&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor banquet area](https://images.trvl-media.com/lodging/2000000/1320000/1311400/1311390/f6aa38c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Real Inn Ciudad Juárez by the USA Consulate Ciudad Juárez - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 1,240 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=1311390&PinnedHotelID=1311390&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/28000000/27240000/27237500/27237424/ce527656.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Ciudad Juarez Las Misiones - Breakfast included - Parking included - Free WiFi - Restaurant 9.4 Exceptional 953 reviews CA $155 CA $186 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=27237424&PinnedHotelID=27237424&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/68000000/67400000/67396300/67396297/7dfeeb95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Ciudad Juárez Ciudad Juárez - Pool - Free airport shuttle - Parking included - Free WiFi 9.0 Wonderful 527 reviews CA $155 CA $173 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=67396297&PinnedHotelID=67396297&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1810000/1800300/1800202/096a170e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Quinta by Wyndham Cd Juarez Near US Consulate Ciudad Juárez - Hot tub - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 1,006 reviews CA $109 CA $122 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=1800202&PinnedHotelID=1800202&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Electric car charging station on site - Free airport pick-up shuttle from 6:00 AM to 9:00 PM at scheduled times and on request - Free area shuttle up to 10 km - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 6:00 AM to 10:00 AM - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Free manager's reception (select days) - Snack bar/deli ### Restaurants on site - Lobby Bar ### Things to do - Gym - Outdoor pool - TV in common areas ### Family friendly - Free area shuttle - Grocery/convenience store - In-room crib - Laundry facilities - Mini-fridge - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business center - Conference center - Meeting room ### Outdoors - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom ### More - 1 building - 5 floors - Banquet hall - Built in 2005 - Communal living room - Designated smoking areas (fines apply) - Double-glazed windows ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Free crib - Pillowtop mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower/bathtub combination - Towels provided ### Entertainment - 32-inch LCD TV with premium cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Mini-fridge ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property uses solar energy ### We should mention The seasonal pool will be open from March to October The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transportation to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hampton Inn Ciudad Juarez Hampton Inn Hotel Ciudad Juarez Hampton Inn Ciudad Juarez Hotel Hampton Inn Ciudad Juarez Hotel Hampton Inn Ciudad Juarez Ciudad Juárez Hampton Inn Ciudad Juarez Hotel Ciudad Juárez ## Frequently asked questions ### Does Hampton Inn by Hilton Ciudad Juárez have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Hampton Inn by Hilton Ciudad Juárez? > As of Nov 26, 2025, prices found for a 1-night stay for 2 adults at Hampton Inn by Hilton Ciudad Juárez on Dec 23, 2025 start from CA $111.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Ciudad-Juarez-Hotels-Hampton-Inn-Ciudad-Juarez.h1217939.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hampton Inn by Hilton Ciudad Juárez pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Hampton Inn by Hilton Ciudad Juárez? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hampton Inn by Hilton Ciudad Juárez? > Check-out is at noon. ### Does Hampton Inn by Hilton Ciudad Juárez provide a shuttle to the airport? > Yes, there's a free shuttle from the airport to the hotel that runs 6:00 AM–9:00 PM on request. ### Where is Hampton Inn by Hilton Ciudad Juárez located? > Situated near the airport, this hotel is 3.8 mi (6.1 km) from American Consulate and 5.6 mi (9.1 km) from Paso del Norte International Bridge. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hampton Inn by Hilton Ciudad Juárez Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 493 8 - Good 176 6 - Okay 87 4 - Poor 35 2 - Terrible 41 ### 8.8/10 Cleanliness ### 8.8/10 Staff & service ### 8.6/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Carlos Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, staff so friendly, breakfast very good. ##### Carlos Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Armando Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It has security on the parking, good mexican American breakfast, clean place ##### Armando Stayed 1 night in Oct 2025 ### 8/10 Good #### Shamecca Nov 8, 2025 Liked: Cleanliness Everyone was very nice. Rooms are very clean. ##### Shamecca Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Luis Oct 4, 2025 Liked: Cleanliness, staff & service 2 stars for the Breakfast ##### Luis Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jaime Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Safe places to stay ✨️ ##### Jaime Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Elvia Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Los portales is right next door ##### Elvia Stayed 1 night in Sep 2025 ### 10/10 Excellent #### daniela Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### daniela Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Lady Jul 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities It was really clean nice people ##### Lady Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Armando Alberto Nov 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Picked the hotel because it included a shutte ride to the hotel. It did not. I was told no shuttle rides were available. ##### Armando Alberto Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Armando Jun 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel for family, quite , nice pool ##### Armando Stayed 1 night in May 2025 ### 10/10 Excellent #### Victor Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excelente ##### Victor Stayed 2 nights in Aug 2025 ### 6/10 Okay #### victor Jul 2, 2025 Liked: Staff & service Is a good hotel to stay at. Very loud though. ##### victor Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Maximiliano Aug 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Maximiliano Stayed 1 night in Aug 2025 ### 10/10 Excellent #### olga Aug 5, 2025 Liked: Cleanliness, staff & service, room comfort Exelent ##### olga Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Arturo Feb 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel ##### Arturo Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Cynthia Vanessa Jun 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente! ##### Cynthia Vanessa Stayed 1 night in May 2025 ### 10/10 Excellent #### Erika Dec 2, 2024 Liked: Staff & service Disliked: Cleanliness friendly staff, breakfast buffet was great ##### Erika Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Miguel Jun 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Miguel Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Luz Aug 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great stay ##### Luz Stayed 1 night in Aug 2024 ### 10/10 Excellent #### NOHEMI Jul 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Allways a great place to stay Breakfast was very good ##### NOHEMI Stayed 1 night in Jul 2024 ### 8/10 Good #### Crystal Jun 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Pool was very dirty. Overall staff was friendly and helpful. Room was clean, bed was comfortable. ##### Crystal Stayed 1 night in Jun 2025 ### 4/10 Poor #### Dora Oct 18, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service I was genuinely impressed with the property. It was clean and comfortable, with only small issues like a leaking ice machine and a stained duvet. Unfortunately, the terrible customer service ruined the stay. The front desk lady was rude and dismissive. When I asked for extra pillows for my mom, who has bad acid reflux, she questioned why we needed them and how many were already in the room. The same thing happened when I asked for extra towels it felt like an interrogation instead of basic hospitality. There was also no iron in the room. The hotel has potential, but the staff’s attitude made it a really unpleasant experience. ##### Dora Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Jose Aug 13, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Terrible air conditioning ##### Jose Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Javier Feb 15, 2025 Liked: Amenities, property conditions & facilities The service excellent, the foof for breakfast good ##### Javier Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Maximiliano Jun 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hood ##### Maximiliano Stayed 2 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - 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