[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Fiesta Inn Ciudad del Carmen Puente El Zacatal Travelers relax by two outdoor pools under tropical skies or fuel up for adventure at this vibrant seaside hotel in Campeche, Mexico. ![2 outdoor pools, open 10:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/18fcb5c6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/658ab541.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/14501e23.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/7ac3fd0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/782a43d2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Fiesta Inn & Loft Ciudad del Carmen offers a peaceful retreat on Campeche's shores. Guests unwind on the rooftop terrace or lounge by the pools with sun loungers. The property provides in-room WiFi, dry cleaning services, and an on-site restaurant serving local flavors. 7.6 Good ## Popular amenities - Bar - Pool - Breakfast available - Room service - Housekeeping - Gym ## Room options ### Check availability for these dates Tonight [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=21346126&PinnedHotelID=21346126&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Superior Room, 1 King Bed, City View](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/0e16c864.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, City View 8.0 Very good 12 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Private bathroom Cable channels In-room safe Laptop workspace - 323 sq ft - City view - Sleeps 4 - 1 King Bed ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/73ac181f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Double Beds, City View 8.6 Excellent 10 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Private bathroom Cable channels In-room safe Laptop workspace - 323 sq ft - City view - Sleeps 4 - 2 Double Beds ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/b249cc77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft, 1 Bedroom (Double) ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Private bathroom Cable channels Desk In-room safe - City view - Sleeps 4 - 2 King Beds ![Loft, 1 Bedroom (King)](https://images.trvl-media.com/lodging/22000000/21350000/21346200/21346126/eda4d357.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft, 1 Bedroom (King) 10.0 Exceptional 3 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Private bathroom Cable channels Desk In-room safe - City view - Sleeps 4 - 1 King Bed ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/9000000/8680000/8679800/8679702/f74f9fcd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Ciudad del Carmen Campeche Ciudad del Carmen - Pool - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 1,000 reviews CA $73 CA $86 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Courtyard-By-Marriott-Ciudad-Del-Carmen-Campeche.h8679702.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=5c49f241-20ff-442d-8159-f4bd189ae39f&top_cur=CAD) Ad ![Free daily full breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7510000/7500800/7500791/a833ab1c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Ciudad Del Carmen Petrolera - Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.2 Very good 357 reviews CA $60 CA $70 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-City-Express-Junior-Ciudad-Del-Carmen.h7500791.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=5c49f241-20ff-442d-8159-f4bd189ae39f&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4870000/4869600/4869509/e9eac6f5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Ciudad del Carmen Ciudad del Carmen - Pool - Breakfast included - Free airport shuttle - Parking included 8.4 Very good 550 reviews CA $72 CA $85 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-City-Express-Ciudad-Del-Carmen.h4869509.Hotel-Information?chkin=2025-10-13&chkout=2025-10-14&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=5c49f241-20ff-442d-8159-f4bd189ae39f&top_cur=CAD) Ad ![Suite, 1 Queen Bed (Sencilla)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9360000/9356800/9356758/66a6b2d8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Extended Suites Ciudad del Carmen Aeropuerto Ciudad del Carmen - Pool - Kitchen - Parking included - Free WiFi 8.4 Very good 437 reviews [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Extended-Suites-Ciudad-Del-Carmen-Aeropuerto.h9356758.Hotel-Information?chkin=2025-10-23&chkout=2025-10-24&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=5c49f241-20ff-442d-8159-f4bd189ae39f&top_cur=CAD) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4700000/4697500/4697493/9b07eb77_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn by Hilton Ciudad del Carmen Campeche Ciudad del Carmen - Pool - Breakfast included - Free airport shuttle - Parking included 8.6 Excellent 464 reviews CA $83 CA $97 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Hampton-Inn-By-Hilton-Ciudad-Del-Carmen-Campeche.h4697493.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=5c49f241-20ff-442d-8159-f4bd189ae39f&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Fiesta-Inn-Loft-Ciudad-Del-Carmen.h21346126.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Fiesta-Inn-Loft-Ciudad-Del-Carmen.h21346126.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.63111%2C-91.82375&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WvbwHGZFRRSwjY_gtySzdteTT5k=) Av. 10 de Julio 2, Col, Puntilla, Ciudad del Carmen, CAM, 24139 #### What's nearby - El Zacatal Bridge - 3 min walk - 0.3 km - Church of the Guanal - 8 min walk - 0.7 km - Our Lady of Carmen Church - 2 min drive - 1.8 km - Victoriano Nieves Cespedes Museum - 3 min drive - 2.5 km - Norte Beach - 6 min drive - 5.4 km #### Getting around - Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 11 min drive #### Restaurants - ‪La Divina Providencia - ‬5 min walk - ‪Antojitos Doña Dalia - ‬12 min walk - ‪El Marino - ‬6 min walk - ‪Mercado de Mariscos - ‬6 min walk - ‪Los Casitos - ‬17 min walk ## About this property ### Fiesta Inn Ciudad del Carmen Puente El Zacatal Eco-certified hotel near El Zacatal Bridge Located close to Nautical Education Center of Campeche and Church of the Guanal, Fiesta Inn Ciudad del Carmen Puente El Zacatal provides a rooftop terrace, dry cleaning/laundry services, and an outdoor entertainment area. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi. You'll also find perks like: - 2 outdoor pools along with sun loungers - Free self parking - Buffet breakfast (surcharge), express check-out, and express check-in - Meeting rooms, an elevator, and a dock Room features All 253 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 29-inch flat-screen TVs with cable channels - Daily housekeeping, desks, and phones ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Reception](https://images.trvl-media.com/lodging/9000000/8680000/8679800/8679702/f74f9fcd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Ciudad del Carmen Campeche Ciudad del Carmen - Pool - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 1,000 reviews CA $73 CA $86 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=8679702&PinnedHotelID=8679702&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/10000000/9440000/9436100/9436014/d5afd690.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Venta Inn Ciudad del Carmen Playa Norte - 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Pool - Breakfast included - Free airport shuttle - Parking included 8.4 Very good 550 reviews CA $72 CA $85 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=4869509&PinnedHotelID=4869509&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4700000/4697500/4697493/9b07eb77.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn by Hilton Ciudad del Carmen Campeche Ciudad del Carmen - Pool - Breakfast included - Free airport shuttle - Parking included 8.6 Excellent 464 reviews CA $83 CA $97 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=4697493&PinnedHotelID=4697493&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4960000/4956200/4956149/5cea61fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Ciudad del Carmen Concordia Petrolera - 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Free WiFi - Restaurant 8.4 Very good 444 reviews CA $97 CA $116 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=912702&PinnedHotelID=912702&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/3cf2f729.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Mirador Ciudad del Carmen Santa Margarita - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 149 reviews CA $42 CA $50 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/130000/124700/124658/46523609.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Ciudad del Carmen by IHG Ciudad del Carmen - Pool - Free airport shuttle - Pet-friendly - Parking included 8.8 Excellent 269 reviews CA $91 CA $107 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=124658&PinnedHotelID=124658&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 249.40 for adults and MXN 194.88 for children - A bar/lounge - A restaurant ### Things to do - 2 outdoor pools - Gym - TV in common areas ### Family friendly - 2 outdoor pools - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Shared microwave - Shared refrigerator ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - 24-hour business center - Computer station - Meeting rooms ### Outdoors - Barbecue grill - Dock - Outdoor entertainment area - Outdoor furniture - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Transfer shower - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - 2 buildings - 5 floors - Banquet hall - Built in 2016 - Double-glazed windows - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 29-inch flat-screen TV with cable channels ### Food and drink - 24-hour room service ### More - Air conditioning - Desk - Free local calls - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 249.4 for adults and MXN 194.88 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available ### We should mention Pool access available from 10:00 AM to 10:00 PM No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Fiesta Inn Ciudad Carmen Laguna Términos Ciudad del Carmen Fiesta Inn Ciudad Carmen Laguna Términos Fiesta Ciudad Carmen Laguna Términos Ciudad del Carmen Fiesta Ciudad Carmen Laguna Términos Fiesta Ciudad Carmen guna Tér Fiesta & Loft Ciudad Carmen Fiesta Inn Loft Ciudad de Carmen Fiesta Inn & Loft Ciudad del Carmen Hotel Fiesta Inn Ciudad del Carmen Laguna de Términos Fiesta Inn & Loft Ciudad del Carmen Ciudad del Carmen Fiesta Inn & Loft Ciudad del Carmen Hotel Ciudad del Carmen ## Frequently asked questions ### Does Fiesta Inn Ciudad del Carmen Puente El Zacatal have a pool? > Yes, this property has 2 outdoor pools. Pool access is from 10:00 AM–10:00 PM. ### How much does it cost to stay at Fiesta Inn Ciudad del Carmen Puente El Zacatal? > As of Oct 9, 2025, prices found for a 1-night stay for 2 adults at Fiesta Inn Ciudad del Carmen Puente El Zacatal on Oct 11, 2025 start from CA $85.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Ciudad-Del-Carmen-Hotels-Fiesta-Inn-Loft-Ciudad-Del-Carmen.h21346126.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Fiesta Inn Ciudad del Carmen Puente El Zacatal pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Fiesta Inn Ciudad del Carmen Puente El Zacatal? > Self parking is free at this property. ### What time is check-in at Fiesta Inn Ciudad del Carmen Puente El Zacatal? > Check-in start time: 3:00 PM; Check-in end time: midnight. ### What time is check-out at Fiesta Inn Ciudad del Carmen Puente El Zacatal? > Check-out is at noon. ### Where is Fiesta Inn Ciudad del Carmen Puente El Zacatal located? > Situated near the airport, this eco-certified hotel is within a 5-minute walk of El Zacatal Bridge and Nautical Education Center of Campeche. Laguna de Terminos and Church of the Guanal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Fiesta Inn Ciudad del Carmen Puente El Zacatal Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.2 Location ### 8.0 Staff & service ### 8.2 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 204 8 - Good 129 6 - Okay 65 4 - Poor 45 2 - Terrible 51 ### 10/10 Excellent #### Omar Apr 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente hotel ##### Omar Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Hylke Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everybody was very helpful and the little things.Then the attention is the maintenance ##### Hylke Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Carlos Gustavo Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel ##### Carlos Gustavo Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Alexander Jan 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel has a great view of the golf of Mexico - the room was very clean and the staff friendly and helpful ##### Alexander Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Andres Mar 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Andres Stayed 1 night in Mar 2025 ### 2/10 Terrible #### Ismael Apr 28, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Feo ##### Ismael Stayed 1 night in Apr 2025 ### 4/10 Poor #### CESAR Jun 16, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Swimming pool was out of service due to renovstions, this info was not given in advanced. Telephoned did not worked. ##### CESAR Stayed 1 night in Jun 2025 ### 10/10 Excellent #### MARTHA Nov 22, 2024 Liked: Cleanliness, property conditions & facilities The view ##### MARTHA Stayed 1 night in Nov 2024 ### 4/10 Poor #### Daniel Aug 5, 2024 Disliked: Cleanliness, property conditions & facilities The hotel is not very clean. The room I had smelled damp and the sheets were wet. ##### Daniel Stayed 1 night in Aug 2024 ### 8/10 Good #### Jorge Luis May 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities thank you ##### Jorge Luis Stayed 1 night in May 2024 ### 10/10 Excellent #### Robert Aug 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Grew staff! ##### Robert Stayed 1 night in Aug 2023 ### 6/10 Okay #### Jorge Carlos Jul 28, 2023 Liked: Cleanliness, staff & service The restrooms in the lobby were very dirty ##### Jorge Carlos Stayed 1 night in Jul 2023 ### 8/10 Good #### Gabriela Jun 16, 2024 Liked: Staff & service, amenities, property conditions & facilities Normal ##### Gabriela Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Oscar Rodrigo Dec 22, 2023 Disliked: Amenities No water, no phone, no tv ##### Oscar Rodrigo Stayed 1 night in Dec 2023 ### 8/10 Good #### Verified traveller Apr 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The area around the hotel was a bit run down & scary to drive through at night, but the hotel itself was very clean and the check-in staff & bellman were extremely friendly & attentive. We arrived late & chose to eat at the restaurant in the hotel. There were just 2 of us & neither spoke much Spanish. We ordered a Cerveza (beer) & a rum & coke. The waitress had to send another waiter over to take our order, which was fine. He took forever to bring our drinks out. Then my boyfriend ordered a hamburger & fries & I order the ceviche. After a very long wait, they brought his meal out & said mine would be out shortly. I told him to go ahead & it his while it was hot. By the time mine came out, he was through eating, & to top it off, my ceviche tasted like they had just made it. The fish had not been properly marinated long enough & I could not eat it. Needless to say, the hotel restaurant food & service was horrible, but our room & interaction with the rest of the hotel staff was excellent! ##### Verified traveller Stayed 1 night in Mar 2023 ### 6/10 Okay #### metzi Oct 1, 2025 Disliked: Property conditions & facilities El personal de limpieza ingreso a la habitación sin tocar la puerta en 2 ocaciones ##### metzi Stayed 3 nights in Sep 2025 ### 8/10 Good #### Silvina Sep 18, 2025 Liked: Cleanliness, staff & service La vista de la habitación estaba bonita..vimos el amanecer y de veía el agua. Pudimos salir a caminar cerca de allí x la playa. Fuimos a la alberca en la terraza y estaba bien, pero no tan bonito como se veía en las fotos. Solo para los una noche para descansar y estuvo bien ![](https://a.travel-assets.com/ugc/hotel-reviews/06013708-5c07-4f4a-a84c-ea7b7ba8b679-1758205990454.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Silvina Stayed 1 night in Sep 2025 ### 8/10 Good #### Carmen Aug 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Que sus camas son super cómodas y el lugar accesible ##### Carmen Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Daniel Aug 20, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities La verdad parece motel ##### Daniel Stayed 1 night in Aug 2025 ### 6/10 Okay #### Esteban Aug 14, 2025 Liked: Staff & service Aire acondicionado no funcionaba correctamentereserve dos habitaciones La 301 muy frio y no se podia subir la temperatura La 308 no bajaba temperatura ##### Esteban Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Yenni Aug 14, 2025 ##### Yenni Stayed 1 night in May 2025 ### 2/10 Terrible #### Bruno Aug 11, 2025 No tenian la alberta disponible, creo que deberian de avisar a los huespedes con antelación. ##### Bruno Stayed 2 nights in Aug 2025 ### 8/10 Good #### margarita Aug 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelete ubicación ##### margarita Stayed 2 nights in Jul 2025 ### 8/10 Good #### Jacqueline Fabiola Aug 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen servicio de hotel ##### Jacqueline Fabiola Stayed 1 night in May 2025 ### 8/10 Good #### David de Israel Jul 29, 2025 Liked: Staff & service, amenities Fuera del desorden y suciedad propia de realizar trabajos de remodelación (esto se comprende). La limpieza en habitaciones no era la correcta y más para una cadena hotelera de este tipo. La sabanas y fundas de almohadas de una de las camas estaban sucias y manchadas, detalles que no fueron cuidados. También, por debajo de las camas la limpieza no fue realizada en mucho tiempo, se observo polvo y mugre ya de varios días. ##### David de Israel Stayed 2 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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