Ratings based on 651 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

nice Hotel

Posted 9-Jan-2018
Nice, clean, comfortable hotel just off of I75. Great stopping point for a long drive home from Florida.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio, TX

Rooms are very comfortable and clean.

Posted 8-Jan-2018
Pros: The cleanliness and spaciousness.
Cons: Housekeeping.
Location: There are a lot of things to do in the area. Most would be fun above zero degrees.
The room had a rack for an ironing board, but no board. When requested, they took one from another room. The shower has a convenience bar; shampoo, etc. It was empty. I left in the afternoon, requesting it to be replenished. Six (6) hours later - not done. Very disappointing.
3 out of 5
Recommended
for Everyone
by A verified traveller from columbus

Visiting family nearby, expected more

Posted 1-Jan-2018
This is the second stay at this establishment for us. The first stay was after they first opened and we were very pleased. This time , no so much. Room appeared clean upon entering but then noticed crumbs on the table. Tried to not get picky, but I then noticed the amount of dust around the edges of carpet by the walls. The shower curtain needed a good bleach job, especially around the bottom. Shower grout showing some breakthrough mold. The door key card did not work for us. Had to make special trips to the desk for new cards, but they did not work either. We had to have staff let us into our room all three times we returned. Just a pain in the butt! I will look elsewhere next time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Dec-2017
Amazingly nice rooms but no microwave or refrigerator
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Oct-2017
Check in was easy and prompt, let me have an early check even with last minute booking. Room was nice and clean
5 out of 5
Recommended
for Everyone
by A verified traveller from westchester ohio

Great place

Posted 25-Oct-2017
It was a very clean place it has very nice people working there I would stay there again
3 out of 5
by Emily

Got Little Sleep

Posted 24-Oct-2017 on Hotels
We were given a room with a toilet that had a broken seal. We didn’t arrive to the room until late at night and went straight to bed. In the middle of the night we woke up to the toilet loudly refilling the toilet bowl due to the leaking flap at least once every 20 minutes. Due to this it kept waking us up all night. When we asked the next morning at the front desk what they could do for us to compensate for this, they said they could do nothing since we booked with Hotels.com. What a bummer and lack of customer service! Otherwise a nice hotel but not being able to sleep due to a maintenance issue in the room on their end defeats the point of booking a nice hotel.
5 out of 5
by Chad

Four Points Sheraton

Posted 24-Oct-2017 on Hotels
Visited Kings Island, stayed at this hotel which was close by and in a wonderful area with a very nice shopping mall nearby as well as a Cabela's. Very nice hotel and convenient location just off I-75.
2 out of 5
by Tara

Not very clean.

Posted 23-Oct-2017 on Hotels
We stayed last year and loved it so we booked again this year. The cleanliness of the rooms has gone down hill. Request a room on the parking lot side if you don't want to listen to highway traffic.
2 out of 5
by A verified traveller from WV

Convenient to shopping

Posted 23-Oct-2017
Pros: convenient
Staff was very pleasant, and the hotel lobby was up to date. The rooms were typical, but the bed skirts were dirty and needed cleaned. The hotel location is noisy with the highway right behind the hotel. The maid didn't replace dirty towels and we requested clean ones, but they were never delivered. I don't think we'll be staying here during our next trip to the area.