Extérieur

Springhill Suites by Marriott Midtown Cincinnati – Avis

3 out of 5
Springhill Suites by Marriott Midtown Cincinnati
610 Eden Park Drive, Cincinnati, OH

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 538 avis sur 1001." "
Note de 8 – Bien, d’après 295 avis sur 1001." "
Note de 6 – Acceptable, d’après 96 avis sur 1001." "
Note de 4 – Médiocre, d’après 48 avis sur 1001." "
Note de 2 – Terrible, d’après 24 avis sur 1001." "

9,0/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Jean-Francois

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was unfortunately late. There a dog barking in another room but the hotel quickly took action. Well located. I recommend as it was clean and the personnel was really professional
Frank A. General Manager a répondu le 9 janv. 2023
We appreciate you taking the time to review your stay. I am glad that our team was able to quickly resolve your issue. We hope to see you again soon!

8/10 – Bien

Elizabeth

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jason

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Frank A, General Manager a répondu le 6 mai 2024
Thank you for the great rating! We hope to see you again soon.

8/10 – Bien

Stacy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Points forts : Commodités
All employees was nice .. only issue I had was at midnight I asked for some dry cereal for my 3yr old autistic granddaughter cause she wouldn’t eat anything an they told me no , we had to wait till breakfast.. other than that it was nice clean an everyone else friendly an went above an beyond
Séjour de 1 nuit en avril 2024
Frank A, General Manager a répondu le 6 mai 2024
We're happy to hear your kind words about our friendly team. I apologize that cereal was not available outside of the breakfast kitchen hours. We look forward to welcoming you again soon!

10/10 – Excellent

James

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel staff was highly accommodating when I asked to move up my check-in time, as well as assigning a room with a bathtub. All surfaces clean, the room was large, clean and stocked with the essentials. I WILL be coming back next time I have a lengthy layover with Amtrak or Greyhound.
Séjour de 1 nuit en avril 2024
Frank A, General Manager a répondu le 30 avr. 2024
We appreciate you taking the time to share your experience with us. We're located close to the Amtrak station (an architectural gem in our city) and the Greyhound terminal which makes us a great fit for a long layover. I hope you had a change to explore our neighborhood while you were here. We'll see you soon!

2/10 – Terrible

Shirley

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Complained twice about the tv. First time no netflix and guide was showing shows for 4/12/24 @ 10AM even though we were staying 4/13/24 @ 4pm. Someone came up and and tried to fix it but didnt still no Netflix and still showing 4/12/24. She said she wld get back with us fast forward 8pm called down to get tv provider so we cld have correct guide but front desk said we cldnt find online and she wld call us back after trying to correct on her end...fast forward to 10pm no call and still no tv. Never staying at Marriott again
Séjour de 1 nuit en avril 2024
Frank A, General Manager a répondu le 30 avr. 2024
Thank you for sharing the details of your stay with us. I apologize for the issue and lack of follow-up by our team. We know how important it is to be able to watch your favorite shows at the end of the day and apologize for the TV issues. We know this was frustrating but hope to have the opportunity to earn your trust on your next visit.

10/10 – Excellent

Kayla

Séjour de 2 nuits en avril 2024
Frank A, General Manager a répondu le 6 mai 2024
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!

8/10 – Bien

Cathleen

Séjour de 1 nuit en avril 2024
Frank A, General Manager a répondu le 30 avr. 2024
Thank you for rating your stay with us. It looks like we had a bit of room for improvement and look forward to exceeding your expectations on your next trip.

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 30 avr. 2024
Thank you for the perfect score! We're already excited to welcome you back for another one soon!

8/10 – Bien

Joseph A

Points forts : Service et personnel
It was om
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 30 avr. 2024
Thank you for the review. If you would like to provide additional details of your stay please reach out to the hotel directly.

8/10 – Bien

Lynsey, Williamsville

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 30 avr. 2024
We appreciate you rating our hotel and hope to see you again soon!

10/10 – Excellent

Franklin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 30 avr. 2024
We greatly appreciate you taking the time to rate your experience at our hotel. We hope to see you again soon!

10/10 – Excellent

Allyson, Muncie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed 1 night with family and we had a wonderful time!! Staff are phenomenal!!
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for your kind words! We're thrilled to hear you had a fantastic stay. We look forward to your next visit.

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool
Séjour de 3 nuits en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
We appreciate you taking the time to review your stay with us. We look forward to welcoming you again soon.

10/10 – Excellent

katie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for taking the time to rate your experience with us! We love hearing that we exceeded the expectations of our guests and look forward to welcoming you again soon.

6/10 – Acceptable

Kristin

Points forts : Service et personnel
Points faibles : Propreté
The staff was outstanding. Kind and very helpful. The room was gross and dirty. Very dusty, stained couch, trash under the pull out.
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for the feedback. It has been shared with our housekeeping team to ensure it is corrected moving forward. I apologize for the cleanliness issues and appreciate your kind words about our team. Come back to visit us again soon!

10/10 – Excellent

Loren, Newburgh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Facilty was good....some small repairs or updates needed.
Séjour de 2 nuits en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for the feedback, we look forward to your next visit and will focus on small repairs between now and then. See you soon!

10/10 – Excellent

Dave

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's a lovely hotel to stay in. The staff was nice, and the spacious room was very accommodating.
Séjour de 4 nuits en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for your kind words. We enjoy taking care of our guests and ensuring they all have a pleasant stay. Be sure to visit us again soon!

10/10 – Excellent

Joy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great experience and service!
Séjour de 3 nuits en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for the perfect rating. We love knowing how much our guests appreciate our efforts to provide a clean and welcoming place to stay. See you on your next visit to Cincinnati!

10/10 – Excellent

Amanda

Points forts : Service et personnel, état et installations de l’hébergement
Friendly staff, clean rooms, comfy beds
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for the great feedback, we hope to see you again soon.

10/10 – Excellent

JESSIE, Newport

Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you for the great rating, we hope to welcome you again soon.

10/10 – Excellent

Bessie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the staff greeting and giving us the info we needed! Very kind
Séjour de 1 nuit en mars 2024
Frank A, General Manager a répondu le 1 avr. 2024
Thank you, our team is one of the most loved in the city (self-proclaimed) and we're happy to hear you'd agree. We look forward to welcoming you again soon.

8/10 – Bien

Matthew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, spacious and location convenient. This hotel was a relaxing experience I would recommend to anyone.
Séjour de 2 nuits en mars 2024
Frank A, General Manager a répondu le 6 mars 2024
We appreciate the great review and are always excited to hear how much our guest enjoy their time with us. We look forward to welcoming you again soon.

10/10 – Excellent

Pamela, Homestead

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent and around the corner from my office. Note: their beds are very firm. Good firm for seniors. Thank you.
Séjour de 1 nuit en février 2024
Frank A, General Manager a répondu le 28 févr. 2024
Thank you for the 5 star review! We're glad you found the hotel comfortable and convenient to your office. We look forward to your next visit!

10/10 – Excellent

Terrence

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Frank A, General Manager a répondu le 28 févr. 2024
Thank you for rating your experience with us, we're thrilled to hear you found us top notch. We look forward to welcoming you again soon.

8/10 – Bien

Erin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Our checkin was great but we needed Our tv remote fixed and the front desk person was less than personable and on the phone with a personal call. Parking was ample so not sure why they charge for it… just add into Room Cost. Housekeeping was beyond friendly.
Séjour de 2 nuits en février 2024
Frank A, General Manager a répondu le 28 févr. 2024
Thank you for sharing your experience with us. I apologize for the issue with the TV, I know how important it is to be able to watch your favorite shows at the end of the day. I'll be sure to address your concern with the front desk and share your kind words with the housekeeping team. We hope to see you again soon!

2/10 – Terrible

Angeline

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Multiple cars that were parked in the hotel’s parking lot were broken into in the middle of the night- they broke in by shattering the side windows of cars. No security cameras in parking lot.
Séjour de 1 nuit en janvier 2024
Frank A. General Manager a répondu le 14 févr. 2024
Thank you for taking the time to review your stay with us. I apologize for the incident that took place during your stay, unfortunately it was outside of our control. Please know this was an isolated incident and is not the norm for our property.

8/10 – Bien

Ted

Points forts : Propreté, service et personnel
Séjour de 2 nuits en janvier 2024
Frank A, General Manager a répondu le 1 févr. 2024
Thank you for taking the time to share your experience with us. We look forward to welcoming you again soon!

10/10 – Excellent

Betty

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Frank A, General Manager a répondu le 1 févr. 2024
We appreciate you rating your time with us. We're glad to hear it was perfect. We hope to see you again soon!

10/10 – Excellent

Danielle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Frank A, General Manager a répondu le 1 févr. 2024
Thank you for the perfect rating, it's always great to hear how much our guests enjoy their time with us. We hope to see you again soon!

10/10 – Excellent

Toni MacDonald

Points forts : Propreté
Séjour de 1 nuit en janvier 2024
Frank A, General Manager a répondu le 1 févr. 2024
Thank you for the perfect score, we appreciate you taking the time to rate your experience with us. We're excited for your next visit.

10/10 – Excellent

Hope

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Frank A, General Manager a répondu le 1 févr. 2024
We appreciate the great rating, we're already looking forward to your next visit!

10/10 – Excellent

Larry

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Frank A, General Manager a répondu le 8 janv. 2024
Thank you for the prefect rating! We're thrilled to see you enjoyed your stay with us. We hope to see you again on your next visit to Cincinnati!

10/10 – Excellent

Deborah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice
Nice trip there
Séjour de 2 nuits en décembre 2023
Frank A, General Manager a répondu le 8 janv. 2024
Thank you for taking the time to rate our hotel. We look forward to welcoming you again soon.

10/10 – Excellent

Pam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our room had an odd layout, so I was skeptical when I first walked in. But it turned out comfortable and we slept well.
Frank A, General Manager a répondu le 8 janv. 2024
Thank you for the review. Our all-suite hotel provides larger rooms with a separate space for sleeping and working. Our split bathroom design allows for two people to get ready for the day at one time privately. We look forward to seeing you again soon

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay was great, breakfast could have been better— eggs were rubbery but overall good stay
Séjour de 3 nuits en janvier 2024
Frank A, General Manager a répondu le 8 janv. 2024
Thank you for the great rating. I apologize that the eggs were below your standard and will certainly share your feedback with the kitchen team. We hope you will give us another opportunity should you find yourself in our area in the future.

10/10 – Excellent

Ligia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Frank A, General Manager a répondu le 4 janv. 2024
Thank you for the perfect score! We hope to see you again in the near future.

10/10 – Excellent

Lyndia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pretty Decent Facility
The property was clean, rooms were well maintained and the breakfast was pretty good. Attendant kept area clean and stocked. Front desk staff and housekeepers were nice. Overall the stay was pretty good. My only complaint is that the pool was filty. It was so nasty and cloudy that you couldn't see the bottom. I refused to allow my children to swim in that swamp! I should have addressed the pool issue with the staff, but there were others who chose to swim regardless of the state of the pool, so I decided not to be the one to complain.
Séjour de 3 nuits en décembre 2023
Frank A, General Manager a répondu le 4 janv. 2024
Thank you for taking the time to share your experience with us. I apologize that the pool was cloudy, that is a very rare case for us as it is checked by our maintenance team multiple times each day to ensure it is safe for all of our guests. We look forward to hosting your family again in the future.

8/10 – Bien

Mya

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Frank A, General Manager a répondu le 4 janv. 2024
We appreciate you taking the time to share your experience with us. It looks like we have some room for improvement, I apologize that we were unable to exceed your expectations. We look forward to your next visit.

10/10 – Excellent

Leyanis

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023
Frank A, General Manager a répondu le 4 janv. 2024
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!

10/10 – Excellent

Josiah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Frank A, General Manager a répondu le 4 janv. 2024
Thank you for rating your stay with us. We look forward to seeing you again soon.

10/10 – Excellent

Hannah

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
location, cleanliness, and breakfast!
Séjour de 1 nuit en décembre 2023
Frank A, General Manager a répondu le 4 janv. 2024
Thank you for taking the time to share your experience with us! We're glad you found our location perfect and the cleanliness and complimentary breakfast exceeded your expectations. We hope to see you again soon!

10/10 – Excellent

Claudia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Frank A, General Manager a répondu le 21 déc. 2023
Thank you for rating our hotel! We appreciate you and look forward to seeing you on your next visit to Cincinnati.

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasure
Nice place friendly staff beds were nice. Rooms were nice. The scrambled eggs could use a little seasoning. Good location would stay there again.
Art steps
 Sign museum
Séjour de 2 nuits en décembre 2023
Frank A, General Manager a répondu le 21 déc. 2023
Thank you for the perfect score! It sounds like you had a great time with us and visited some of our amazing neighbors as well. We look forward to welcoming you again soon.

10/10 – Excellent

Donna

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Everything was wonderful.
Séjour de 1 nuit en décembre 2023
Frank A, General Manager a répondu le 21 déc. 2023
Thank you for taking the time to review your stay with us. We're thrilled to hear you thought it was wonderful and look forward to seeing you again soon!

10/10 – Excellent

Amy

Points forts : Commodités, état et installations de l’hébergement
Made a late reservation. Front desk staff was welcoming and got us to our room quickly. This was our first Marriott stay. We’ll come back.
Séjour de 1 nuit en novembre 2023
Frank A, General Manager a répondu le 30 nov. 2023
Thank you for the perfect score! We're gald we could accommodate your last minute reservation and look forward to seeing you again soon.

10/10 – Excellent

Diana

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
had a great stay here. beds were comfortable
Séjour de 1 nuit en novembre 2023
Frank A, General Manager a répondu le 29 nov. 2023
Thank you for rating our hotel. We're always glad to hear how much our guests love their visits with us. We hope to see you again soon!

6/10 – Acceptable

Lisa, Pittsburgh

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Staff was nice. I was told a pull out couch and ended up being a single trundle that was dirty with a pad on it not encompassing the mattress.
Séjour de 1 nuit en novembre 2023
Frank A, General Manager a répondu le 29 nov. 2023
We appreciate you taking the time to share your experience with us. I apologize for the cleanliness issue you experienced with us. This is certainly not the norm for our hotel and I will share your comments with the housekeeping team. We hope you will give us another opportunity should you find yourself back in our area.

6/10 – Acceptable

Sally

Points forts : Propreté, service et personnel
Nice hotel….room design good with desk and couch, but poor lighting diminished its attractiveness. Second WC royo and vanity also unique, but pendant light over sink was cute but not efficient. TV did not work…..had the wrong remote. Shower flow was good, but its design is the kind that you have to turn it on and adjust it while getting wet in some fashion. Could’ve been one of the better rooms except for these issues.
Séjour de 1 nuit en novembre 2023
Frank A, General Manager a répondu le 29 nov. 2023
Thank you for taking the time to share your experience with us. I apologize for the burned out bulb in the pendant light. Our split bathrooms are great for families as they allow two people to get ready privately. We look forward to your next visit.

10/10 – Excellent

Leanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The rooms were great!
Séjour de 2 nuits en octobre 2023
Frank A. General Manager a répondu le 25 oct. 2023
We appreciate you taking the time to rate our hotel. We're glad you had a perfect stay! Come back to see us again soon.