When my husband and I arrived, we were told immediately that there was a problem and we could not have the room we reserved through Expedia. We were taken to the top floor of the annex building, which was woefully unfinished, not like the room pictures listed on the property's website.We walked past other rooms in the annex, finished nicely, doors open, unoccupied during our entire stay. The unfinished area seems to be the Expedia area. I have always had great experiences with Expedia and do not believe they are the problem, though the property places the blame on Expedia. The rooms were quiet and clean, Charles was very friendly, and breakfast was served.