Exterior

Reviews of Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 234 out of 596 reviews" "
Rating 8 - Good. 204 out of 596 reviews" "
Rating 6 - Okay. 78 out of 596 reviews" "
Rating 4 - Poor. 46 out of 596 reviews" "
Rating 2 - Terrible. 34 out of 596 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Amenities
Great place
Stayed 1 night in Jan 2024
Response from General Manager on Apr 14, 2024
Thank you for your great review! We always appreciate when our valued guests take the time tell us about their stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you again next time you are in town!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well taken care of.
Stayed 1 night in Jan 2024
Response from General Manager on Apr 4, 2024
Thank you for your stay with us and great review! We appreciate your business and hope to you will stay with us again at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash soon!

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Test
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your stay with us. We hope to see you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you for you stay with us at the Holiday inn Express & Suites Cincinnati Blue Ash and for taking the time to provide a great review. We hope to see you again next time you come to town!

10/10 Excellent

daneijha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay rooms are remodeled so it was a really nice hotel and breakfast was good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and mentioning Our great free hot breakfast and remodeled rooms. We hope to see you again soon!

8/10 Good

Terry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from General Manager on Mar 8, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and great review. We hope to see you again soon!

8/10 Good

Manikandan

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a good stay
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your stay with us and great review. As we are making big improvements everyday, I hope you will come stay with us again at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash!

6/10 Okay

Teresa

Travelled with family
I’m sure it’s going to be really nice after their renovations are finished
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for your stay with us and for mentioning all the great improvements we have been making. We hope to have our renovation completed in the coming months. We appreciate your feedback and hope to see you again soon!

4/10 Poor

William

Business traveller, Travelled with partner
Liked: Cleanliness
We really shouldve been informed that the hotel was under construction. Our room was right next to the construction. It wouldn't have been so bad but the worked until 10:30 pm!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you so much for your stay with us and taking the time to provide helpful feedback. While we have noted on our website and with Expedia that our hotel is under renovation, I am very sorry that that information was not communicated to you. We have made major progress on our renovation and we think you will notice a impressive changes the next time you stay with us. We have done our best to minimize disturbances to our guests but we did not meat our goal in this case and we apologize for this. I will share your valuable feedback with our staff so we can redouble our efforts to ensure noise levels and other disturbances are minimized whenever possible. Thank you again. We hope to see you next time you stay in Blue Ash!

10/10 Excellent

Juan gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your feedback and hope to see you again soon!

6/10 Okay

Janice

Liked: Staff & service
I wasn’t informed at the time I booked my stay that renovations would be ongoing during my stay there. Noise, drywall chips, paint and chaos did not help provide a calm and relaxing atmosphere.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Thank you for bringing this to our attention. While we did post notice of the renovation on our website and make every attempt to inform guests, we apologize that this information was not conveyed to you. We have taken action to ensure notice will be posted for all reservations regardless of their booking method and thank you for your valuable feedback on this matter. We are making great progress with the renovation and I would encourage you to stay with us in the future to witness the major improvements. I apologize again for the disturbance you experienced during your stay and thank you for your helpful review.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your stay with us and valuable feedback. We hope to see you again soon!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and great review. We appreciate your business and hope to see you every time you stay in Blue Ash, Ohio

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very kind, helpful and courteous. Breakfast is great and fresh. Always a pleasant stay!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for mentioning our great free hot breakfast and helpful, courteous staff. We greatly appreciate your review and look forward to your next stay!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not perfect, but I’ll come back.
Everything good except breakfast attendant who had to be asked frequently to resupply food. Cinnamon roll trays would be empty for up to 15 minutes. When asked to replace she would but they were still very cold because they weren’t sitting in the heated tray. Some foresight on her part would have helped. Also, she spoke no English and desk clerk had to come interpret for her on occasion.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for taking the time to let us know about your stay with us. I especially appreciate that you brought the issue you experienced with our breakfast attendant to my attention. I am grateful for your helpful and valuable feedback and will make sure to take advantage of the opportunity for improvement you have identified. We hope that you will stay with us again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and rooms
Very clean, well maintained hotel. Very friendly and professional staff
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you for letting us know about your stay with us and for mentioning our friendly, professional staff and clean well maintained hotel. I will be sure to share your review with the staff. We hope to see you again any time you stay in Blue Ash, Ohio!

8/10 Good

Tommy

Travelled with family
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Thank you for your stay and for taking the time to provide feedback. We appreciate your business and look forward to your next stay with us!

10/10 Excellent

Samuel

Stayed 7 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your feedback and hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
No water pressure, heater/ ac in room didn’t work.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for you stay with us and helpful feedback. We appreciate you bringing these issues to the attention of the staff. We hope to see you again next time you stay in town!

8/10 Good

Crystal

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 27, 2024
Thank you for your stay with us and for taking the time to provide feedback. We hope to see you again whenever you stay in Blue Ash, Ohio!

4/10 Poor

Patricia Burns and Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Late at night smelled cigarette smoke from guest or worker. Smoke alarm went off. Shower nozzle handle broken
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for taking the time to write a review about your recent stay with us and for bringing these issues to our attention. We appreciate your feedback and hope you will stay with us again in the future!

8/10 Good

Erin

Travelled with family and small children
Liked: Staff & service, amenities
Area is fine. Pull out bed had large mystery stains which was unsettling
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Thank you for your stay with us and taking the time to provide feedback. We have come under new ownership and management and are in the process of fully renovating every room. We are installing new couches and daily and appreciate your valuable and helpful feedback. We hope you stay with us again in the future to see all the great improvements!

8/10 Good

Ecstasy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
sleeping too hot or too cold. I'ts either sheet or heavy comforter. Needed something in between like a light blanket.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your valuable feedback and hope you will stay with again next time you visit Blue Ash. I will share your comments with our team as we are always looking for new ways to maximize the value and comfort we offer our guests. Thank you!

10/10 Excellent

Ssndra

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean rooms. Comfortable beds
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you for taking the time to let us know about your great experience staying with us at the Holiday Inn Express & Suites Cincinnati-Blue Ash. We hope to see you again soon!

2/10 Terrible

Tierra

Stayed 1 night in Oct 2023
Response from General Manager on Nov 13, 2023
Thank you for your stay with us and for taking the time to provide a rating. We appreciate your feedback and hope you will stay with us again in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 20, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash, and for taking the time to provide feedback. We hope to see you again soon!

8/10 Good

Carli

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for your feedback about your recent stay with us We hope to see you again soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your great review. We always love to hear from our guests and appreciate your feedback about your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you again soon!

10/10 Excellent

JOANN

Travelled with family
Excellent breakfast choices and room was nice and clean
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for mentioning our nice clean rooms and great breakfast variety. I hope you stay with us whenever you are in town!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your feedback. We hope to see you again soon!

8/10 Good

Sabdiel

Travelled with family
Liked: Amenities
.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 4, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay as always!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 4, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope you stay with us again soon!

10/10 Excellent

coletta, Atwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and very quiet.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 22, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for taking the time to write a review. We hope to see you again next time you stay in Blue Ash.

8/10 Good

BRENT

Stayed 1 night in Aug 2023
Response from General Manager on Sep 16, 2023
Thank you for your stay with us and for taking the time to provide feedback. We hope to see you again soon!

10/10 Excellent

Robin

Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for staying with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and taking the time to give us a great rating. We hope to see you again next time you come to Blue Ash!

8/10 Good

Whitney

Travelled with family and small children
Hotel was very clean and well-maintained. Housekeeping services were great too! Front desk staff was very helpful when we needed anything. We’d definitely stay at this location again!
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 11, 2023
Thank you for your great review and stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you again soon!

10/10 Excellent

Althea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Hotel was convenient and very nice. Staff was great, rooms clean and comfortable.
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 5, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for mentioning our great staff and clean, comfortable rooms. We look forward to your next stay with us!

4/10 Poor

John

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Toliet seat was ready to slide off, and the AC unit was leaking on the floor. Not what I expect from Holiday Inn Express.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 5, 2023
Thank you for bringing these issues to our attention. We were able to correct them right away thanks to you. We apologize for the inconvenience tis caused you and we hope to see you again next time you stay in the area.

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Managera on Jul 5, 2023
We appreciate your stay with us and that you took the time to provide a great rating. We hope to see you again soon!

10/10 Excellent

Chris

Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We greatly appreciate your valuable feedback and hope to see you again soon!

8/10 Good

Dallas

Stayed 1 night in Jun 2023
Response from General Manager on Jul 22, 2023
Thank you for staying with us and for taking the time to provide feedback. We hope to see you again soon!

8/10 Good

eugene, matthews

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dated property, but pretty well maintained. Dated shower and very loud air conditioner- but overall ok. Breakfast ok, not many choices- and only about 12 places to sit- so if they’re full you have to take your breakfast to your room.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Thank you for your stay with us and for taking the time to provide valuable feedback. We have recently come under new management and are planning a total renovation for the near future that we hope will address the concerns you mentioned. Thank you for mentioning our great maintenance and free hot breakfast. We hope to see you again next time you stay in Blue Ash!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay
Hotel was very clean. Sam at the front desk was amazing 😀
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Thank you for your stay with us and for mentioning our Front Desk Attendant Sam. We greatly appreciate your review and hope to see you again soon!

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness
Nice quiet place
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you whenever you stay in town!

6/10 Okay

sherry

Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Thank you for your stay with us and taking the time to provide feedback. We greatly appreciate it and hope to see you again soon!

4/10 Poor

Alex D

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The entire 2nd floor smelled like there was a weed smoking contest going on. The room we stayed in was clean and did not smell, but the hallways were rank.
Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Thank you for your valuable feedback and for mentioning our clean rooms. Please know that our staff is available 24 hours a day to address any concern. We always appreciate when issues like this are brought to our attention. I will be sure to share your helpful review with our staff. Thank you again for your stay with us. We hope to see you again next time you visit Blue Ash.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on May 26, 2023
Thank you for your stay with us and for taking the time to provide feedback. We hope you stay with us again soon!

6/10 Okay

Rifka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were very few towels. (no washcloths at all) prices are low but it's feeling kind of cheap.
Stayed 1 night in May 2023
Response from General Manager on May 25, 2023
Thank you for your stay with us and for taking the time to provide helpful feedback. I will be sure to speak with our staff about ensuring there are enough towels in every room. Please also know that we are staffed 24 hours a day and can provide extra towels anytime. Thank you again for your stay and review. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from General Manager on May 23, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We greatly appreciate that you took the time to give us feedback about your stay and hope to see you again any time you stay in town.