All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 234 out of 596 reviews" "
10 - Excellent
234
Rating 8 - Good. 204 out of 596 reviews" "
8 - Good
204
Rating 6 - Okay. 78 out of 596 reviews" "
6 - Okay
78
Rating 4 - Poor. 46 out of 596 reviews" "
4 - Poor
46
Rating 2 - Terrible. 34 out of 596 reviews" "
2 - Terrible
34
8.4/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
8.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Steven
Apr 14, 2024
Liked: Amenities
Great place
Steven
Stayed 1 night in Jan 2024
Response from General Manager on Apr 14, 2024
Thank you for your great review! We always appreciate when our valued guests take the time tell us about their stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you again next time you are in town!
Thank you for your stay with us and great review! We appreciate your business and hope to you will stay with us again at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash soon!
Thank you for you stay with us at the Holiday inn Express & Suites Cincinnati Blue Ash and for taking the time to provide a great review. We hope to see you again next time you come to town!
Great stay rooms are remodeled so it was a really nice hotel and breakfast was good
daneijha
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and mentioning Our great free hot breakfast and remodeled rooms. We hope to see you again soon!
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and great review. We hope to see you again soon!
8/10 Good
Manikandan
Travelled with group
Feb 18, 2024
Liked: Cleanliness, staff & service, amenities
It was a good stay
Manikandan
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your stay with us and great review. As we are making big improvements everyday, I hope you will come stay with us again at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash!
6/10 Okay
Teresa
Travelled with family
Feb 11, 2024
I’m sure it’s going to be really nice after their renovations are finished
Teresa
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for your stay with us and for mentioning all the great improvements we have been making. We hope to have our renovation completed in the coming months. We appreciate your feedback and hope to see you again soon!
4/10 Poor
William
Business traveller, Travelled with partner
Jan 31, 2024
Liked: Cleanliness
We really shouldve been informed that the hotel was under construction. Our room was right next to the construction. It wouldn't have been so bad but the worked until 10:30 pm!
William
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you so much for your stay with us and taking the time to provide helpful feedback. While we have noted on our website and with Expedia that our hotel is under renovation, I am very sorry that that information was not communicated to you. We have made major progress on our renovation and we think you will notice a impressive changes the next time you stay with us. We have done our best to minimize disturbances to our guests but we did not meat our goal in this case and we apologize for this. I will share your valuable feedback with our staff so we can redouble our efforts to ensure noise levels and other disturbances are minimized whenever possible. Thank you again. We hope to see you next time you stay in Blue Ash!
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your feedback and hope to see you again soon!
6/10 Okay
Janice
Jan 25, 2024
Liked: Staff & service
I wasn’t informed at the time I booked my stay that renovations would be ongoing during my stay there. Noise, drywall chips, paint and chaos did not help provide a calm and relaxing atmosphere.
Janice
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Thank you for bringing this to our attention. While we did post notice of the renovation on our website and make every attempt to inform guests, we apologize that this information was not conveyed to you. We have taken action to ensure notice will be posted for all reservations regardless of their booking method and thank you for your valuable feedback on this matter. We are making great progress with the renovation and I would encourage you to stay with us in the future to witness the major improvements. I apologize again for the disturbance you experienced during your stay and thank you for your helpful review.
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and great review. We appreciate your business and hope to see you every time you stay in Blue Ash, Ohio
The staff is very kind, helpful and courteous. Breakfast is great and fresh. Always a pleasant stay!
Janice
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for mentioning our great free hot breakfast and helpful, courteous staff. We greatly appreciate your review and look forward to your next stay!
Everything good except breakfast attendant who had to be asked frequently to resupply food. Cinnamon roll trays would be empty for up to 15 minutes. When asked to replace she would but they were still very cold because they weren’t sitting in the heated tray. Some foresight on her part would have helped. Also, she spoke no English and desk clerk had to come interpret for her on occasion.
Kevin
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for taking the time to let us know about your stay with us. I especially appreciate that you brought the issue you experienced with our breakfast attendant to my attention. I am grateful for your helpful and valuable feedback and will make sure to take advantage of the opportunity for improvement you have identified. We hope that you will stay with us again soon!
Very clean, well maintained hotel. Very friendly and professional staff
Thomas
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you for letting us know about your stay with us and for mentioning our friendly, professional staff and clean well maintained hotel. I will be sure to share your review with the staff. We hope to see you again any time you stay in Blue Ash, Ohio!
8/10 Good
Tommy
Travelled with family
Jan 7, 2024
Tommy
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Thank you for your stay and for taking the time to provide feedback. We appreciate your business and look forward to your next stay with us!
10/10 Excellent
Samuel
Jan 3, 2024
Samuel
Stayed 7 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your feedback and hope to see you again soon!
8/10 Good
Verified traveller
Business traveller
Jan 1, 2024
Liked: Cleanliness, staff & service
No water pressure, heater/ ac in room didn’t work.
Verified traveller
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for you stay with us and helpful feedback. We appreciate you bringing these issues to the attention of the staff. We hope to see you again next time you stay in town!
8/10 Good
Crystal
Jan 1, 2024
Crystal
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 27, 2024
Thank you for your stay with us and for taking the time to provide feedback. We hope to see you again whenever you stay in Blue Ash, Ohio!
4/10 Poor
Patricia Burns and Robert
Travelled with partner
Jan 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Late at night smelled cigarette smoke from guest or worker. Smoke alarm went off. Shower nozzle handle broken
Patricia Burns and Robert
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for taking the time to write a review about your recent stay with us and for bringing these issues to our attention. We appreciate your feedback and hope you will stay with us again in the future!
8/10 Good
Erin
Travelled with family and small children
Dec 31, 2023
Liked: Staff & service, amenities
Area is fine. Pull out bed had large mystery stains which was unsettling
Erin
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Thank you for your stay with us and taking the time to provide feedback. We have come under new ownership and management and are in the process of fully renovating every room. We are installing new couches and daily and appreciate your valuable and helpful feedback. We hope you stay with us again in the future to see all the great improvements!
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your feedback and hope to see you again soon!
sleeping too hot or too cold. I'ts either sheet or heavy comforter. Needed something in between like a light blanket.
Steve
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We appreciate your valuable feedback and hope you will stay with again next time you visit Blue Ash. I will share your comments with our team as we are always looking for new ways to maximize the value and comfort we offer our guests. Thank you!
10/10 Excellent
Ssndra
Travelled with family, Business traveller, Travelled with partner
Thank you for taking the time to let us know about your great experience staying with us at the Holiday Inn Express & Suites Cincinnati-Blue Ash. We hope to see you again soon!
2/10 Terrible
Tierra
Oct 22, 2023
Tierra
Stayed 1 night in Oct 2023
Response from General Manager on Nov 13, 2023
Thank you for your stay with us and for taking the time to provide a rating. We appreciate your feedback and hope you will stay with us again in the future.
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash, and for taking the time to provide feedback. We hope to see you again soon!
8/10 Good
Carli
Travelled with family
Sep 26, 2023
Liked: Cleanliness, staff & service, room comfort
Carli
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for your feedback about your recent stay with us We hope to see you again soon!
Thank you for your great review. We always love to hear from our guests and appreciate your feedback about your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you again soon!
10/10 Excellent
JOANN
Travelled with family
Sep 25, 2023
Excellent breakfast choices and room was nice and clean
JOANN
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for mentioning our nice clean rooms and great breakfast variety. I hope you stay with us whenever you are in town!
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for taking the time to write a review. We hope to see you again next time you stay in Blue Ash.
8/10 Good
BRENT
Aug 17, 2023
BRENT
Stayed 1 night in Aug 2023
Response from General Manager on Sep 16, 2023
Thank you for your stay with us and for taking the time to provide feedback. We hope to see you again soon!
10/10 Excellent
Robin
Aug 12, 2023
Robin
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for staying with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and taking the time to give us a great rating. We hope to see you again next time you come to Blue Ash!
8/10 Good
Whitney
Travelled with family and small children
Jul 11, 2023
Hotel was very clean and well-maintained. Housekeeping services were great too! Front desk staff was very helpful when we needed anything. We’d definitely stay at this location again!
Whitney
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 11, 2023
Thank you for your great review and stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you again soon!
Hotel was convenient and very nice. Staff was great, rooms clean and comfortable.
Althea
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 5, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash and for mentioning our great staff and clean, comfortable rooms. We look forward to your next stay with us!
4/10 Poor
John
Travelled with family
Jul 4, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness
Toliet seat was ready to slide off, and the AC unit was leaking on the floor. Not what I expect from Holiday Inn Express.
John
Stayed 1 night in Jun 2023
Response from General Manager on Jul 5, 2023
Thank you for bringing these issues to our attention. We were able to correct them right away thanks to you. We apologize for the inconvenience tis caused you and we hope to see you again next time you stay in the area.
We appreciate your stay with us and that you took the time to provide a great rating. We hope to see you again soon!
10/10 Excellent
Chris
Jul 2, 2023
Chris
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We greatly appreciate your valuable feedback and hope to see you again soon!
8/10 Good
Dallas
Jul 1, 2023
Dallas
Stayed 1 night in Jun 2023
Response from General Manager on Jul 22, 2023
Thank you for staying with us and for taking the time to provide feedback. We hope to see you again soon!
Dated property, but pretty well maintained. Dated shower and very loud air conditioner- but overall ok.
Breakfast ok, not many choices- and only about 12 places to sit- so if they’re full you have to take your breakfast to your room.
eugene
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Thank you for your stay with us and for taking the time to provide valuable feedback. We have recently come under new management and are planning a total renovation for the near future that we hope will address the concerns you mentioned. Thank you for mentioning our great maintenance and free hot breakfast. We hope to see you again next time you stay in Blue Ash!
Hotel was very clean. Sam at the front desk was amazing 😀
Verified traveller
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Thank you for your stay with us and for mentioning our Front Desk Attendant Sam. We greatly appreciate your review and hope to see you again soon!
10/10 Excellent
Fredrick
Travelled with family
Jun 11, 2023
Liked: Cleanliness
Nice quiet place
Fredrick
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We hope to see you whenever you stay in town!
6/10 Okay
sherry
Jun 10, 2023
sherry
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Thank you for your stay with us and taking the time to provide feedback. We greatly appreciate it and hope to see you again soon!
4/10 Poor
Alex D
Travelled with partner
May 30, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The entire 2nd floor smelled like there was a weed smoking contest going on. The room we stayed in was clean and did not smell, but the hallways were rank.
Alex D
Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Thank you for your valuable feedback and for mentioning our clean rooms. Please know that our staff is available 24 hours a day to address any concern. We always appreciate when issues like this are brought to our attention. I will be sure to share your helpful review with our staff. Thank you again for your stay with us. We hope to see you again next time you visit Blue Ash.
There were very few towels. (no washcloths at all) prices are low but it's feeling kind of cheap.
Rifka
Stayed 1 night in May 2023
Response from General Manager on May 25, 2023
Thank you for your stay with us and for taking the time to provide helpful feedback. I will be sure to speak with our staff about ensuring there are enough towels in every room. Please also know that we are staffed 24 hours a day and can provide extra towels anytime. Thank you again for your stay and review. We hope to see you again soon!
Thank you for your stay with us at the Holiday Inn Express Hotel & Suites Cincinnati-Blue Ash. We greatly appreciate that you took the time to give us feedback about your stay and hope to see you again any time you stay in town.