Boating

Reviews of Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel
200 Crescent Ave, (At Crescent and 3rd), Covington, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexis at the front desk was extremely friendly and helpful.
Stayed 1 night in Mar 2024
Response from Beth Wuestefeld, GM on Mar 22, 2024
Thank you for the awesome review and kind comments!

4/10 Poor

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was under construction. The River View was not available as the top floors were under construction. The construction workers were respectful and courteous. The hotel was dirty as a result of being under construction. If we had known in advance we wouldn’t have stayed there.
Stayed 1 night in Mar 2024
Response from Beth Wuestefeld, GM on Mar 22, 2024
Thank you for the feedback, I apologize for the disturbance during our renovations and hope you can come back and see the finished product in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
When my room was cleaned my bed was not made
Stayed 3 nights in Mar 2024
Response from Molly on Mar 12, 2024
Hi Michelle, thanks so much for sharing your review! We are delighted to hear you are having a great stay! I apologize that your bed was not made today. The housekeeping staff is not permitted to make a bed if there are personal belongings on the bed. I'd be happy to come make your bed if now is a convenient time! Thank you for being our guest!

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for the area
Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Mar 3, 2024
Thank you for the awesome review!!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Gave us an upgraded room.
Stayed 1 night in Mar 2024
Response from Beth Wuestefeld, GM on Mar 3, 2024
Thank you for the awesome review!

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the desk was VERY friendly and helpful and gave us good suggestions the couple times we had a question. You could see a little of the river but not a lot. Breakfast was good
Stayed 2 nights in Feb 2024
Response from Beth Wuestefeld, GM on Feb 29, 2024
Thank you Kathy for the great review and kind comments!!

10/10 Excellent

Renee

Staff were all very nice and friendly! Great restaurants close by. Breakfast was good, area felt safe!
Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Feb 24, 2024
Thank you for the awesome review and very kind comments!

10/10 Excellent

tom

Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Mar 22, 2024
Thank you for the awesome!

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked the area for why we were there, restaurants were a variety to choose from
Stayed 1 night in Feb 2024
Response from Alisha Mardis- Front Office Manager on Feb 18, 2024
Thank you for your feedback. We appreciate you taking the time to leave a review. Hope that you enjoy your weekend.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 1 night in Feb 2024
Response from Alisha Mardis- Front Office Manager on Feb 18, 2024
Thank you for your response. I hope that you enjoy the rest of your weekend.

8/10 Good

veneet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent front desk kathleen
Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Feb 12, 2024
Thank you for the awesome review! We love Kathleen too!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give 5 stars, but pool is not heated, seemed like any other pool. Booked this place for that.
Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Feb 12, 2024
Thank you for the review and feedback, our local Health Department only allows pool to be heated to 84 degrees, but I am very sorry it was cool for you and your family.

10/10 Excellent

Broderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great will be back
Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Feb 13, 2024
Thank you for the great review and kind comments!

10/10 Excellent

cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to where we were going for the weekend easy check in and out
Stayed 2 nights in Feb 2024
Response from Beth Wuestefeld, GM on Feb 12, 2024
Thank you for the awesome review and kind comments!

6/10 Okay

Amy

Disliked: Cleanliness, property conditions & facilities
It was ok but a little worn and dirty around the edges.
Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Feb 12, 2024
Thank you for the feedback, happy to say we are doing a full renovation March-June!!

10/10 Excellent

Hakob

Stayed 1 night in Feb 2024
Response from Beth Wuestefeld, GM on Mar 22, 2024
Thank you awesome!

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came slightly out of the way to stay here just for the cinnamon rolls at breakfast time. We had heard the hype about them and they did not disappoint. The room was comfortable and will return when in the area.
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Feb 7, 2024
Thank you for the awesome review and kind comments!

4/10 Poor

Veronica

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Location was great. I went to ask for sheets because the bed was not clean. The bed had lots of pubic and long hairs, what looked like food crumbs, and yellow hard stain. I took pics but thought it was pointless to show because i asked for sheets.
Stayed 1 night in Feb 2024
Response from Alisha Mardis- Front Office Manager on Feb 5, 2024
Thank you for being our guest. I'm very sorry to hear about your experience but I'm glad to hear that news sheets were provided to you. I hope that you will give us another opportunity to serve you in the future.

10/10 Excellent

DENIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Nice view of the Ohio River and I75 bridge. Good hot breakfast bar.
Stayed 2 nights in Jan 2024
Response from Beth Wuestefeld, GM on Feb 3, 2024
Thank you for the awesome review and kind comments!

6/10 Okay

ARIF

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff and service was very friendly. Hotel vicinity was not good at all. The name of the hotel with the word ‘Riverfront’ is technically correct but misleading. All I saw a big concrete wall on river front side. Riverfront may be visible from some top floor rooms. We booked the room, hoping to see the river from our room but we were not lucky enough. The breakfast was also kind of average, nothing exciting.
Stayed 1 night in Jan 2024
Response from Beth Wuestefeld, GM on Feb 1, 2024
Thank you for the review and feedback, I apologize you did not reserve a riverview room, 629 is on the front side and even numbered rooms allow a riverview, which we do not charge for as we realize it isn't the best view.

8/10 Good

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIE is always a solid option. This location is convenient to everything we want to do, and the staff is very friendly.
Stayed 2 nights in Jan 2024
Response from Beth Wuestefeld, GM on Jan 29, 2024
Thank you for the awesome review and kind comments!

8/10 Good

Hannah

Generally well kept
Stayed 1 night in Jan 2024
Response from Beth Wuestefeld, GM on Jan 29, 2024
Thank you for the awesome review and kind comments!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels was updates. Staff was outstanding.
Response from Beth Wuestefeld, GM on Jan 27, 2024
Thank you for the awesome review and kind comments!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Beth Wuestefeld, GM on Jan 23, 2024
Thank you for the great review Tim!!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in
Stayed 1 night in Jan 2024
Response from Beth Wuestefeld, GM on Jan 15, 2024
Thank you for the awesome review!!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth Wuestefeld, GM on Jan 14, 2024
Thank you for the awesome review!!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk receptionist was very nice and friendly. Got us a handicapped room at the last minute.
Stayed 1 night in Jan 2024
Response from Beth Wuestefeld, GM on Jan 14, 2024
Thank you for the awesome review and kind words!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Jan 4, 2024
Thank you for the great review!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely pool open until 11 p.m.. Great breakfast options. Accessible room was directly across from the elevator, so extremely convenient.
Stayed 7 nights in Dec 2023
Response from Beth Wuestefeld, GM on Jan 3, 2024
Thank you so much for the great review and kind comments!

2/10 Terrible

Teresa

Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Jan 19, 2024
So very sorry you did not enjoy your stay, can you provide any details. Thanks!

10/10 Excellent

Gazi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 3 nights in Dec 2023
Response from Beth Wuestefeld, GM on Dec 29, 2023
Thank you for the awesome review and kind comments!

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location although it was very warm. We had to turn on the air conditioner in December. Still, we always like HIE.
Stayed 2 nights in Dec 2023
Response from Beth Wuestefeld, GM on Dec 29, 2023
Thank you for the awesome review and kind comments!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review!!

2/10 Terrible

Mark

Travelled with pets
Disliked: Amenities
Refused my Expedia reservation after the site said they were pet friendly….apparently not. They also didn’t want to accommodate my 26 foot camper. I expect a refund. These properties must live up to their advertised amen it’s It’s OK you’re fine here you’re fine here we’re gonna be fine again
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Hello, I checked out posting on Expedia and it states no pets, service animals only. Perhaps this was on another website. Sorry for the confusion.

8/10 Good

Jacqueline

Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review!

10/10 Excellent

Chyvon Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed a USV port in the room!!!
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the great review, I thought the chargers on night stands had an USB and will check.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review!

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size for what we needed (suite size) with 4 kids. It overlooks the interstate in a somewhat deserted/ unusual part of town but we had zero issues with safety with our car parked in normal outdoor area. The blackout blinds didn’t cover the windows so lights shone in all night. Breakfast was great. We were stopping through and booked on a whim. Overall would stay again. Plus it’s RIGHT by the bridges and loved seeing Cincinnati in the morning.
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review and kind comments!

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great! In town for NFL game. Hotel gave us info on how to get to game without driving. Great recommendations on places to eat. Very covenient location. I will say the highway was a little noisy but other than that great hotel!
Stayed 1 night in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review and kind comments!

10/10 Excellent

Brian

Stayed 3 nights in Dec 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review!

10/10 Excellent

Shaunte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Beth Wuestefeld, GM on Dec 7, 2023
Thank you for the awesome review!!

8/10 Good

Miguel

Stayed 1 night in Nov 2023
Response from Beth Wuestefeld, GM on Dec 27, 2023
Thank you for the awesome review!

10/10 Excellent

Charles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and clean room. I heard zero noise at night and slept like a baby.
Stayed 1 night in Nov 2023
Response from Beth Wuestefeld, GM on Nov 29, 2023
Thank you for the awesome review, so happy you slept well!

10/10 Excellent

Tamara, North Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Beth Wuestefeld, GM on Nov 28, 2023
Thank you for the awesome review!!

10/10 Excellent

Charity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very helpful and pleasant.
Stayed 1 night in Nov 2023
Response from Beth Wuestefeld, GM on Nov 28, 2023
Thank you for the awesome review and kind comments!

10/10 Excellent

alice

Stayed 1 night in Nov 2023
Response from Beth Wuestefeld, GM on Dec 7, 2023
Thank you for the awesome review!

4/10 Poor

Alicia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The complimentary breakfast was terrible. The sausage links and cheese omelet looked like it was a few days old. The bread for toast was hard and tasteless. I got food poisoning and left the hotel vomiting... for the next 24 hours. The breakfast was one of the main reasons for choosing this hotel. That won't happen again!
Stayed 1 night in Nov 2023
Response from Beth Wuestefeld, GM on Nov 14, 2023
Thank you for you feedback, I am sorry to hear you left feeling badly. Our products come in pre-cooked and frozen and we bring to temp in a convention oven, I did not hear anything from any other guests, but will check with our breakfast attendants too.

8/10 Good

Justine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Super friendly staff, amazing continental breakfast. The pool was really cold, our daughter shivered in it the whole time but other than that would definitely recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Beth Wuestefeld, GM on Nov 13, 2023
Thank you for the awesome review and kind comments!