Nice but needs improvement
Unfortunately we will not be returning. When we got there we were told they overbooked the hotel because of a soccer tournament and that we were "bumped" from the room we originally booked, a two queen bed room. (That is why I gave the room comfort the rating I did.) The woman at the desk said because we booked through a third party, we were guaranteed a room but not necessarily the room we booked. Offered us a king with a pull out sofa. I was not pleased and made my sentiments known. Also the continental breakfast left much to be desired. It was only offered on Saturday and Sunday. We have been to a lot of hotels offering this amenity and this one needs improvement. There was no decaf coffee, you had to go over by the pool to get some. No waffles or pancakes, had to purchase these items if you wanted them. The pool was a bit cloudy and we swam the next morning and the towels from the day before were still piled in and corner or still on the chairs. Very few chairs by the pool. We have stayed at this hotel many times when it was the Wyngate and liked it much better then.