Ratings based on 614 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from WI

Nice but needs improvement

Posted 2-May-2017
Pros: The room we stayed in was spacious and clean. Bed was comfortable
Cons: Guaranteeing the room one books and the continental breakfast. Also the pool area needs attention on a regular basis.
Location: Location was fine. Near Liberty Town Center. It is easy to get to.
Unfortunately we will not be returning. When we got there we were told they overbooked the hotel because of a soccer tournament and that we were "bumped" from the room we originally booked, a two queen bed room. (That is why I gave the room comfort the rating I did.) The woman at the desk said because we booked through a third party, we were guaranteed a room but not necessarily the room we booked. Offered us a king with a pull out sofa. I was not pleased and made my sentiments known. Also the continental breakfast left much to be desired. It was only offered on Saturday and Sunday. We have been to a lot of hotels offering this amenity and this one needs improvement. There was no decaf coffee, you had to go over by the pool to get some. No waffles or pancakes, had to purchase these items if you wanted them. The pool was a bit cloudy and we swam the next morning and the towels from the day before were still piled in and corner or still on the chairs. Very few chairs by the pool. We have stayed at this hotel many times when it was the Wyngate and liked it much better then.
5 out of 5
by Christopher

Friendly,clean, convenient hotel

Posted 9-Jan-2017 on Hotels
We have stayed at this hotel many times and love it. The staff is always friendly, the bar / restaurant is very convenient. Great location to shopping etc.
5 out of 5
by A verified traveller

Nice hotel

Posted 28-Nov-2016 on Hotels
For the price you get way more than you bargain for. The rooms are clean, spacious, and above all comfy.
5 out of 5
by A verified traveller

Convenient and friendly hotel

Posted 27-Nov-2016 on Hotels
The front desk staff were very helpful and friendly. The room was very spacious and clean. The beds were very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

For Business Travel

Posted 22-Nov-2016
I've stayed here over a six year period. It's has ups and downs. Since Sheraton purchased it is better! Staff was very pleasant. Food. It wonderful, but OK. (I only had breakfast). Over all a great value.
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Nice Hotel

Posted 20-Nov-2016
Located in a nice, safe area! About 8 miles from an outlet mall. The room was clean and comfortable.
4 out of 5
by A verified traveller

Posted 9-Nov-2016 on Hotels
Great interior quality super late check out is awesome but downside was the nosiness of interior hallway outside door
5 out of 5
by A verified traveller

Nice

Posted 3-Nov-2016 on Hotels
Couldn't get help at the front counter when needed.
4 out of 5
by A verified traveller

Posted 2-Nov-2016 on Hotels
No turn down services. Clean towels daily but no linen service or room cleaning daily.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 31-Oct-2016 on Hotels