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Reviews of Courtyard by Marriott Cincinnati North at Union Centre

3 out of 5
Courtyard by Marriott Cincinnati North at Union Centre
6250 Muhlhauser Road, West Chester, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 519 reviews" "
Rating 8 - Good. 157 out of 519 reviews" "
Rating 6 - Okay. 37 out of 519 reviews" "
Rating 4 - Poor. 22 out of 519 reviews" "
Rating 2 - Terrible. 11 out of 519 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meyling

Liked: Cleanliness, staff & service, property conditions & facilities
As soon as we got to the hotel, the boy who checked us in was really nice. When we got to the room the AC was not working so I went downstairs and he put us in a better room. All the staff was really nice and asking us if we needed anything. I would highly recommend this hotel!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nykkeisha, CLARKSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in a good area
Stayed 2 nights in Apr 2024

6/10 Okay

Elvedin, Troy

Business traveller
Disliked: Property conditions & facilities
Bad service
Stayed 2 nights in Apr 2024

8/10 Good

Surya, Solon

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

8/10 Good

Kelly

I
Stayed 1 night in Mar 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

4/10 Poor

Jesse

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Property was nice. It was clean, smelled good, and I enjoyed the swan towel- it was a nice touch. Not sure why they charge a daily parking fee. I was very upset that this wasn’t mentioned before/during booking and was extremely caught off guard with this due to the very large parking lot, private lot for the hotel. There was no street parking or shared area parking…. Just a huge lot around the hotel. There was NO need to charge parking fees. And when talking to the clerk at check in, his snarky response was “sorry, I don’t make the rules you just need to pay it” We also paid for our room in full prior to arrival. Nothing was mentioned about extra hotel fees on my original receipt or emails for booking. Again, this caught me off Guard and I probably wouldn’t have booked this hotel at all with all of the “extra fees” added in. When my husband handed him the card for these extra fees he looked at it and immediately pointed to me and very hastily said “is this your card” uhm no, looking at it you can clearly see it was the same name as the guy checking in as you are also holding his ID. Not a huge problem, but the attitude was not needed and put a very bad taste in my mouth for this hotel. Other than the very crappy customer service, the hotel itself was nice. I probably will never stay at this location again due to the customer service and hidden fees.
Stayed 1 night in Jan 2024

8/10 Good

Mohamed-Yahia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

ranata

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Tom

Stayed 1 night in Dec 2023

6/10 Okay

Les

Stayed 1 night in Dec 2023

6/10 Okay

James

Nice hotel and reasonably priced. Informed me there was breakfast provided in the morning which turned out to be minimal options and not included. Also charged me to park which was a load of crap and I was not informed the charge would be billed to my credit card unbeknownst to me.
Stayed 1 night in Dec 2023

8/10 Good

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Misty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place wad easy to find and nice
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very quiet and clean and nice
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Hillary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean. Rooms are spacious. I would book again.
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice but there were things that were falling apart. The grout in the bathroom kept breaking up. One of the drawers was broken. The staff were super friendly and helpful. The room was very convenient to the exit.
Stayed 5 nights in Oct 2023

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed here under the guise of the room having a hot tub in the room, which wasn't the case for any rooms in the hotel. Their hot tub is a community hot tub that looks to be from early 90s and was so run down looking, very disappointed. I attempted to contact the front desk twice through the room phone but received no answer after letting run 30 times so I eventually even tried calling using my cell phone but to my surprise there still wasn't an answer ever to the front desk. I eventually had to walk down to the front desk on two separate occasions because I could never reach the front desk by calling in anyway, sadly. There were two elevators side-by-side but while I stayed there the one elevator was broken. I just wasn't happy overall for the amount that I paid for the night. It could've been expected at a cheap, dive hotel, but not a $200 per night room at the Marriott. I'll be looking for different accomodations for my next visit, for sure.
Stayed 1 night in Sep 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place to stay friendly clean
Very clean facility inside and out rooms are great and comfortable beds and pillows. Ben staying at this facility for past three years when coming to Cincinnati.
Stayed 6 nights in Sep 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Joseph

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly and helpful during our stay. The room was clean and tidy.

10/10 Excellent

Harry

Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected parking fees that were not listed on Expedia's site
Stayed 5 nights in Aug 2023

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Aug 2023

4/10 Poor

andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Can’t process incidentals properly no follow up on
Upon check in the front desk charged my credit card 5 times in the amount of $600 each time for incidentals on a reservation that was pre paid in full. Multiple conversations with 3 front desk workers asking for help to resolve as well as a request for manager to contact me and an email to the general manager went unanswered. Completely unacceptable
Stayed 4 nights in Aug 2023

2/10 Terrible

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checked in for a basketball tournament- with kids. Reserved a king room and sofa bed and was told they only had a room with a king bed. My kids slept on the floor. Which is not ideal for athletes who are set to play games. Received no compensation for not receiving what I reserved. Staff seemed very unconcerned and said "you can cancel, but everything is sold out around here".
Stayed 1 night in Jun 2023

8/10 Good

Damon, Byron Center

Travelled with family
Liked: Cleanliness, staff & service
Don’t understand why they don’t serve breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Celeste

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent stay and staff
Stayed 1 night in Jun 2023

10/10 Excellent

Romel

Stayed 1 night in May 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
Refrigerator didn’t work
Stayed 2 nights in May 2023

10/10 Excellent

Marc

Stayed 2 nights in May 2023

10/10 Excellent

Robert

Liked: Staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am handicap and didn’t request an accessible room as I was only staying one night. My room had so many accessibility features I was pleasantly surprised. The pool AND hot in also have a lift crane. I have never seen that in a hotel. The room was clean, staff was nice. I definitely recommend staying here, especially for my fellow handicapped.

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Great customer service. Quiet rooms and comfortable beds. Definitely would stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Currently renovating but still a good stay!
Stayed 1 night in Apr 2023

6/10 Okay

Deanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, just a little disheveled due to construction. My only issue was that I reserved a 2 queen room but they gave me a king, so we had to lug our things back down to the lobby to switch rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

Darvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Doing the best they can while under construction.. mark I think his name was who handled bar/ food for soccer families was very friendly. And the cook for breakfast and Starbucks options was great !
Stayed 1 night in Feb 2023

10/10 Excellent

Chassity

Stayed 1 night in Feb 2023

4/10 Poor

Erik

Travelled with family and small children
They still needed my card after I paid online. Why? 20 service fee after I paid already take that out 1st
Stayed 1 night in Feb 2023

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. They had cookies in the Lobby! That gives them a high rating in my opinion!
Stayed 1 night in Feb 2023

6/10 Okay

Gloria

Travelled with partner
Liked: Cleanliness, staff & service
Property was under construction. Staff were very helpful.
Stayed 2 nights in Feb 2023

6/10 Okay

Aaron

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Everyone was very nice, the hotel was under construction but they still had the coffee/bar open. Several things were just off: The gym's water was empty, the gym was VERY small, the key cards had to be scanned 2-3 times for entry to the room, etc. Just needs updating (seems like they maybe are?) and some attention.
Stayed 1 night in Jan 2023