Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of TRYP by Wyndham Isla Verde

3.5 out of 5
TRYP by Wyndham Isla Verde
4820 Isla Verde Ave, Carolina

Reviews

8.2

Very good

Rating 10 - Excellent. 524 out of 1026 reviews" "
Rating 8 - Good. 260 out of 1026 reviews" "
Rating 6 - Okay. 123 out of 1026 reviews" "
Rating 4 - Poor. 58 out of 1026 reviews" "
Rating 2 - Terrible. 61 out of 1026 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shanequa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

GIANCARLO

Business traveller
Liked: Cleanliness
Very limited on-premise dining options. No drinking water in room but nowhere to buy it either.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 27, 2024
Thank you for staying with us, Giancarlo! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. Kindly do note we offer 1 courtesy water bottle in-room upon arrival, there are multiple refill stations at the property, and additional bottles are available for purchase at the Front Desk as well as a vending machine in the lobby. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon!

8/10 Good

Kurt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over 3 days I made 3 or 4 requests to open the hurricane shutters on the balcony window. Despite their acknowledgement to do so, they never did it or notified us. Hence only 4 stars
Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The rooms were dim as other reviews have said, but it was not off putting. Our room came with free breakfast, but it tended to be cold coming straight from the pots. The coffee was good though.
Stayed 4 nights in Mar 2024

6/10 Okay

Erwin

Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thanks for staying with us, Erwin! We appreciate you taking the time to share your feedback, and we hope to welcome you again soon. ¡Bonito día!

10/10 Excellent

carlos

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 2 nights in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thanks for staying with us, Carlos! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!

10/10 Excellent

Miguel T

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to stay, staff is friendly
Stayed 4 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thanks for staying with us, Miguel! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, attentive staff.
Stayed 3 nights in Jan 2024
Response from Reservations Department on Mar 14, 2024
Thanks for staying with us, Brian! We're very happy to hear everything was to your liking, and that our teams delivered on the level of care and service we always strive for. We thank you for your feedback and we hope to welcome you again soon!

6/10 Okay

colin

Liked: Staff & service
Staff was great the facility was a tired
Stayed 4 nights in Mar 2024
Response from Reservations Department on Mar 14, 2024
Thanks for staying with us and sharing your feedback, Colin! We're pleased to hear you enjoyed your stay, especially the service and care provided by our teams. Hope you’ll visit us again soon!

2/10 Terrible

Angelica

Disliked: Cleanliness
Response from Reservations Department on Mar 14, 2024
Thank you for staying with us, Angelica! We're sorry to hear not everything met your expectations during your visit last year, but we thank you for sharing your feedback. At TRYP By Wyndham Isla Verde we continually strive to do better, and we hope you will visit us again so we may deliver on the guest experience you deserve!

6/10 Okay

Keshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 8, 2024
Thanks for staying with us, Keshia! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 Good

Ana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Feb 2024
Response from Reservations Department on Mar 8, 2024
Thanks for staying with us, Ana! We appreciate you taking the time to share your feedback and we're pleased to hear everything was to your liking. Hope you'll visit us again soon!

8/10 Good

Quintin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 8, 2024
Thanks for staying with us, Quintin! We appreciate your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again soon!

8/10 Good

wilfredo

Stayed 5 nights in Feb 2024
Response from Reservations Department on Mar 27, 2024
Thanks for staying with us, Wilfredo! We appreciate your feedback and we're happy to hear you enjoyed your stay. Hope you'll visit us again soon!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 5, 2024
Thanks for staying with us, Philip! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again soon!

2/10 Terrible

Rebecca

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Staff were nice, but the room (and hallway) were damp and smelled STRONGLY of mildew. If we had been there for more than one night, we would have had to leave. The breakfast was also terrible and expensive. Overall, this hotel was awful. (And not cheap!)
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 8, 2024
Thank you for staying with us, Rebezza! We thank you for taking time to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Housekeeping & Restaurant Teams to follow up on your concerns with the room, and ensure we always uphold the standards of cleanliness and quality that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

10/10 Excellent

Tionna, Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love it and will be back
Stayed 3 nights in Feb 2024
Response from Reservations Department on Mar 4, 2024
Thanks for staying with us, Tionna! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We definitely look forward to welcoming you again soon!

6/10 Okay

Raymundo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready upon arrival, and there were extra charges which I did not expect like parking.
Stayed 7 nights in Feb 2024
Response from Reservations Department on Feb 28, 2024
Thanks for staying with us, Raymundo! We're sorry to hear the room was not ready upon your arrival, but we are glad to know our Front Desk team was able to work alongside our Housekeeping teams to accommodate you in a timely manner. We will be reaching out to them to work towards preventing any future occurrences. Regarding extra charges, please note Parking rates are included in our public listing for the knowledge and comfort of valued guests such as yourself. However, we are at your service if you should have any additional questions or concerns regarding the billing on your reservation. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon!

6/10 Okay

Joseph

Travelled with partner
Liked: Property conditions & facilities
The Restaurants in site were great, service wise…. Food was average. The front desk staff never completed requests like delivering extra towels… no clue what the VIP experience was supposed to be. They gave me 2 free drinks but the voucher could only be used on a beer. There is definitely no ocean view and you have to cross the street and walk down an alley full of broken glass to get to the beach. I won’t be back.
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 27, 2024
Thank you for staying with us, Joseph! We're sincerely sorry to hear that your stay did not meet your expectations, but we thank you for taking time out of your busy schedule to share your feedback with us. We certainly hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve.

10/10 Excellent

Anamaria Nicoleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in clean, close to the beach, and to the SJU airport . The staff is friendly. It was a pleasant experience.
Stayed 5 nights in Feb 2024
Response from Reservations Department on Feb 26, 2024
Thanks for staying with us, Anamaria! We appreciate you taking the time to share your wonderful feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 Good

Danielle Yemen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💕
Stayed 4 nights in Feb 2024
Response from Reservations Department on Feb 26, 2024
Thanks for staying with us, Danielle! We appreciate your feedback and we're pleased to hear you enjoyed your stay. We hope you’ll visit us again soon!

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
There was hair and blood on the sheets but it was rectified
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 27, 2024
Thank you for staying with us, Robert! We offer our sincere apologies for the experience with the room, but we are glad to know our Front Desk & Housekeeping teams were able to assist you in rectifying the situation during the stay. We will be sure to follow up with our teams in order to prevent any future occurrences, and we will look forward to welcoming you again soon so we may deliver on the guest experience you deserve. ¡Bonito día!

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, nicely decorated, close to the airport, and the staff were very friendly!
Stayed 2 nights in Feb 2024
Response from Grisell on Feb 24, 2024
Thanks for staying with us, Carlos! We appreciate your feedback and we're happy to hear everything was to your liking. Hope you'll visit us again soon.

10/10 Excellent

Aiyesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right by the beach and nice staff. The rooms were clean and just enough space for my mom and I. Great location near eateries and beach. We enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 23, 2024
Thanks for staying with us, Aiyesha! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope you'll both visit us again soon!

10/10 Excellent

dharmesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very close to the airport!
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 22, 2024
Thanks for staying with us, Dharmesh! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again very soon!

6/10 Okay

Marcus

Travelled with family
Liked: Staff & service
Hotel is ok, nothing special to talk about except the convenience of the location.
Stayed 4 nights in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us, Marcus! We would love to know what could have been better, and are at your service if you should like to reach out directly and tell us more about your stay. We hope you will visit us again in the future so we may deliver on the guest experience you deserve!

8/10 Good

Flavio

Travelled with partner
Liked: Staff & service, property conditions & facilities
Pros: friendly staff, shout out to Alexandra at the front desk. Room is small but the bed is comfortable. Swimming pool nice and clean. Cons: bathroom too small ans exhaust very noisy. No breakfast included and the restaurant inside offered a buffet by $20 , limited and refilling was terrible.
Stayed 4 nights in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thanks for staying with us, Flavio! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay, especially the level of service provided by our teams. We will be sure to share your comments with our Management team in order to follow up on your concerns. We hope you will visit us again soon!

2/10 Terrible

Alexandru

Travelled with partner
Disliked: Staff & service, amenities
This was our worst experience in many years! Unskilled, unprepared and unmannered front desk personnel. Freezing in room 215. After much insistence, we were moved to 419, which was better. We did NOT get upgrade. We asked for a 2 hours late check-in, for several days. They denied the late check-in in the last moment. A large group of teenagers were partying all night long. The hotel is completely overpriced (an average of over 300 USD per night), for an ordinary room.
Stayed 4 nights in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us Alexandru! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. Please rest assured we will be sharing your comments with our Engineering & Front Desk teams to follow up on your concerns, and ensure we always uphold the standards of room quality, service and sense of urgency for which we strive, for the comfort of valued guests such as yourself. We truly hope you will consider TRYP Hotels again in the future, so we may deliver on the guest experience you truly deserve.

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us, Wendy! We would love to know what could have been better, and are at your service if you should like to reach out directly and tell us more about your stay. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, amenities
They had roaches in our room and refused to move us
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 19, 2024
Thank you for staying with us, Stephanie! We're sorry to hear not everything met your expectations, but we thank you for taking the time to share your feedback. While we're sorry that our availability did not allow for a different room accommodation during the stay, we are pleased to share that our service provider EcoLab conducted a thorough inspection of the room after check-out and found no trace of the mentioned concerns. Nevertheless, we are pleased to know that our Front Desk team offered alternate compensation prior to check-out, and we hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve. ¡Bonito día!

10/10 Excellent

JOHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walking distance to everything very clean and helpful staff A
Stayed 4 nights in Feb 2024
Response from Reservations Department on Feb 19, 2024
Thanks for staying with us, Johan! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

2/10 Terrible

Rafael

Travelled with family, Business traveller
Liked: Staff & service
I booked a king size room with balcony and got a jail room for 300$$… I need a refund
Response from Reservations Department on Feb 19, 2024
Thank you for staying with us, Rafael! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. We would love to know what could have been better, and are at your service if you should like to reach out directly for additional assistance. You may call our Front Desk and request to speak with a Reservations Agent, Monday through Friday from 10:00am to 6:00pm. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

10/10 Excellent

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 19, 2024
Thanks for staying with us, Benjamin! We appreciate your feedback and we're happy to hear everything was to your liking. Hope you'll visit us again soon!

4/10 Poor

Joao, San Diego

Stayed 2 nights in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for staying with us, Joao! We're sorry to hear not everything met your expectations, but we thank you for your feedback. We would love to know what could have been better, and are at your service if you should like to reach out directly and tell us more about your stay. We hope you will consider TRYP Hotels again so we may better serve you in the future.

2/10 Terrible

Tatiana

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The concierge was terrible. They were not helpful. When I checked in I also was charged extra for fees and parking after paying so much per night on Expedia. Prices were not discussed before hand only at check out
Stayed 6 nights in Feb 2024
Response from Reservations Department on Feb 16, 2024
Thanks for staying with us, Tatiana! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. Please note all applicable rates, taxes and fees are advertised on all of our public listings and should be included in the confirmation provided by the third party upon booking. Nevertheless we will reach out to our Front Desk team to ensure information is always provided prior to check-in, and that we always deliver on the quality of service that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon.

10/10 Excellent

Domingo

Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thanks for staying with us, Domingo! We appreciate your feedback and we're happy to hear everything was to your liking. Hope you'll visit us again soon!

8/10 Good

Yelitza

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, pero no hacen la habitación diariamente, tuvimos problemas con ello, ya que la pedíamos hacer e igual no lo hacían… precio calidad me pareció muy costoso.
Stayed 6 nights in Dec 2023
Response from Reservations Department on Feb 12, 2024
¡Gracias por hospedarse con nosotros, Yelitza! Agradecemos que haya tomado de su tiempo para contarnos sobre su experiencia, y nos complace mucho saber que disfrutó de su estadía. Le aseguro compartiremos sus comentarios con nuestro equpio de Housekeeping para siempre cumplir con la calidad y consistencia de servicio a la que aspiramos. ¡Esperamos recibirles de vuelta pronto!

4/10 Poor

SCOTT, Sandy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Department on Feb 12, 2024
Thank you for staying with us, Scott! We would love to know what could have been better, and we are at your service if you should like to reach out directly and tell us more about your stay. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

4/10 Poor

Jayson

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I came to this property to stay and the first night I got there there no lights . They really low then the showers leak water on the floors where we had to use towels to everyday to keep it dry. Then at night getting in bed a roach was crawling up my bed . I went to front desk and I wasn’t even accommodated a upgrade in room when I had the pic of roach . I was moved to another room there was no sorry not credit nothing rewarded to me . Another throng is they charged u 15 dollars a day parking and 300 deposit hold
Stayed 5 nights in Feb 2024
Response from Reservations Department on Feb 6, 2024
Thank you for staying with us, Jayson. We appreciate you taking the time to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Housekeeping & Front Desk Teams to follow up on your concerns, and ensure we always uphold the standards of room quality, level of service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a small property - good property for the money. Directly acorss the street from the beach. The staff was very nice. 2 restaurants and a bar on-site. They close at 10pm however there are several 24 restaurants located within 1 or 2 blocks walking distance. Maybe less than 10 minutes from the airport. It is situated on a main busy street, so if you are looking for something, spread out, or "away" from the hustle and bustle, this is not the place for you. The room was very clean and was serviced daily. We had a balcony room. Only drawback was that they did not supply any chairs for the balcony. Over-all, satisfied with my stay.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 5, 2024
Thanks for staying with us, Lisa! We appreciate you taking the time to share your wonderful feedback and we're very pleased to hear you enjoyed your stay. We hope you will visit us again soon!

6/10 Okay

Aisha

Stayed 3 nights in Jan 2024
Response from Reservations Department on Mar 21, 2024
Thanks for staying with us, Aisha! We appreciate your feedback, and we hope you will visit us again soon!

10/10 Excellent

Lorri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Department on Feb 2, 2024
Thanks for staying with us, Lorri! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 Excellent

Roshana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 3 nights in Jan 2024
Response from Reservations Department on Jan 30, 2024
Thanks for staying with us, Roshana! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience, you can walk to the beach and also near to many restaurants
Stayed 5 nights in Jan 2024
Response from Reservations Department on Jan 29, 2024
Thanks for staying with us, Adrian! We appreciate you taking the time to share your feedback and we're pleased to hear you enjoyed your TRYP. Hope you'll visit us again soon!

2/10 Terrible

Linda

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did not like about the property was, it was very dirty my room had marks on the wall marks on the doors. Curtains were disgusting with whatever it was.
Stayed 5 nights in Jan 2024
Response from Reservations Department on Jan 27, 2024
Thank you for staying with us, Linda! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We understand that our Front Desk & Housekeeping teams made every effort to acommodate you during the stay. Nevertheless we will be sharing your comments with our teams to ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon.

2/10 Terrible

Diana

Stayed 5 nights in Jan 2024
Response from Reservations Department on Mar 21, 2024
Thank you for staying with us, Diana! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. We would love to know what could have been better, and are at your service if you should like to reach out directly and tell us more about your stay. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

2/10 Terrible

Maria, PALM BEACH GARDENS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The showers had mold, the rooms really dirty . Found roaches in the bathroom We book 3 rooms through expedia for the entire family . One of the barhrooms without door.
Stayed 4 nights in Jan 2024
Response from Reservations Department on Jan 27, 2024
Thank you for staying with us, Maria! We're sorry to hear not everything met your expectations but we thank you for taking the time to share your feedback. We will be sharing your comments with our Housekeeping Teams to follow up on your concerns,and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

10/10 Excellent

Taylor

Stayed 3 nights in Jan 2024
Response from Reservations Department on Mar 21, 2024
Thanks for staying with us, Taylor! We appreciate your feedback and we're very pleased to hear everything was to your liking. We hope to welcome you again soon!

4/10 Poor

Julio

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Somebody call me back
Stayed 3 nights in Jan 2024
Response from Reservations Department on Jan 27, 2024
Thank you for staying with us, Julio! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. We would love to know what could have been better, and we have shared your comment with our Front Desk team so they can reach out to you directly for assistance. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

2/10 Terrible

Paul, Feasterville-Trevose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The desk clerk was super friendly and attentive. Too bad she has a poorly managed housekeeping department. The room entrance was 1st dirty disappointment with stained/dried beverage tracks greeting us. The room was was dated, dingy and carpet showcased a history of stains. But the most disgusting feature of room 606 at over $215 per night was the discovery that a prior guest emptied the contents of their nose on the headboard. As punishment I would make the general manager stay in this room. Appalling, shameful, disgusting property lacking oversight.
Stayed 1 night in Jan 2024
Response from Reservations Department on Jan 24, 2024
Thank you for taking the time to tell us about your experience, Paul. We are very sorry that your stay did not meet your expectations. Please rest assured we will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns, and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon.