This was our worst experience in many years! Unskilled, unprepared and unmannered front desk personnel. Freezing in room 215. After much insistence, we were moved to 419, which was better. We did NOT get upgrade. We asked for a 2 hours late check-in, for several days. They denied the late check-in in the last moment. A large group of teenagers were partying all night long. The hotel is completely overpriced (an average of over 300 USD per night), for an ordinary room.