Exterior

Reviews of Chateau on the Park - Christchurch, a DoubleTree by Hilton

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet at night. Nice atmosphere. Staff attentive.
Stayed 1 night in Mar 2024
Response from Kim on Mar 25, 2024
Kia ora Gregory. Thanks for Staying at Chateau on the Park Christchurch, a DoubleTree by Hilton. Thanks for your kind comment about the team, I will pass this on to them. Regards Kim - Operations Manager

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on Mar 25, 2024
Kia ora Donna. Thanks for Staying at Chateau on the Park Christchurch, a DoubleTree by Hilton. Thanks for taking time to submit a rating. Regards Kim - Operations Manager

8/10 Good

Geoffrey Martin

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kim on Mar 25, 2024
Kia ora Geoffrey. Thanks for Staying at Chateau on the Park Christchurch, a DoubleTree by Hilton. Thanks for taking time to submit a rating. Regards Kim - Operations Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Adjacent to park and gardens
Stayed 1 night in Feb 2024

10/10 Excellent

Phillis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and very close to the park. It is about a 30minute walk thru the park to the city centre. The staff were very friendly and helpful. There isn’t a lot of places to eat close by, we were prepared to walk to the city centre for meals. The botanical gardens in the park were spectacular.
Stayed 3 nights in Feb 2024

10/10 Excellent

Darry, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations, beautiful grounds, on site dining was very good
Stayed 2 nights in Feb 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sally, Chippenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented, clean hotel with extremely helpful staff. Lovely choice of breakfasts each morning. 20 minute walk through the park to reach the town centre but worth the walk for the peace and quiet away from the hustle and bustle of the town. Throughly enjoyed the Tram Ride, Gondola for breathtaking views and punting.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely surroundings and perfect service, many thanks J&F
Stayed 1 night in Jan 2024

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens in the hotel. The park is a lovely walk to town passing through the Botanical gardens if you want.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and park like setting with beautiful flower gardens. A bit of maintenance on the buildings is required, but it did not take away from our very wonderful experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented and quite.
Stayed 3 nights in Jan 2024

6/10 Okay

Rachel

Property wasn’t as nice as the pictures. It’s across from Hagley Park but on the opposite side of the gardens and sites. We walked 3 miles to walk to and from these areas.
Stayed 1 night in Jan 2024

6/10 Okay

Emma

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice hotel with a clean room. Swimming pool is tiny and not many sunbeds / seats (less than 10). Given the size of the hotel it was very busy and we had to leave our belongings/towels on the floor. The city is walkable but about 40 mins to get there. Breakfast and food choices are basic. In honesty i expected a bit more from doubletree.

10/10 Excellent

Kaiping

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Stayed 1 night in Jan 2024

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jana

Stayed 2 nights in Jan 2024

8/10 Good

Joel

Stayed 1 night in Jan 2024

8/10 Good

Peggy

Stayed 1 night in Dec 2023

2/10 Terrible

Ashleigh

Stayed 1 night in Dec 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside I have found is check-in time. It is so late I have had to book the day before to ensure the guest or myself can ensure we can go straight to our rooms. International flights reach ChCh frequently during the morning hours. I have been staying with this hotel for almost 2 decades and would love to see an earlier check-in.
Stayed 3 nights in Dec 2023

10/10 Excellent

Windsong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, room was quiet and a view of beautiful roses and trees. Breakfast buffet was great, service was very good
Stayed 1 night in Dec 2023

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with free parking.Water was leaking from the shower door.
Stayed 1 night in Dec 2023

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Double tree Hilton is exceptionally comfortable, we have a twin room with a balcony looking out to the garden. The beds are very comfortable and we enjoyed our stay very much.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kumi

Stayed 3 nights in Nov 2023

2/10 Terrible

Vyoma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
I was excited to stay here. Half the rooms have view of parking lot, was asked to change, did not get a friendly response. Chair in room as dirty, couldn't get wifi to work. With the poor customer service I decided I didn't want to stay 2 night. Manager say call Hotels.com. I did and they were so helpful. Spent one hour on the phone. The manager on duty declined my cancelation! Had to go down and argue and hotels.com stayed on the line the whole time. This place isn't cheap and am willing to pay for a good room but the Manager was so terrible. Left early and went to a much better hotel like 5 mins away. Would not recommend to stay here, super overated.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an experience unto itself. It’s beautiful grounds. Great Staff. Close to activities and restaurants, and city bus. Its two rights to the park. The hotel restuarant is an experience, too ! I would stay here again.
Stayed 8 nights in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Nov 2023

6/10 Okay

Mary

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were excellent and I couldn't fault them or the food. However the property was very tired eg: door to balcony was broken and required a latch and chain to secure once you lifted the door to get it to close. The net curtain was ripped, the 2nd robe in the bathroom had a rip in it, the bath had surface chipped and missing and the bed was lumpy with a crest in the middle of the mattress which meant you couldn't sleep in the middle of the bed.
Stayed 1 night in Nov 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay Staff very friendly and welcoming Can’t wait to stay there again
Stayed 2 nights in Nov 2023

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Christchurch, conveniently located between the airport and the city. The staff are great and the hotel itself is a really nice place to stay. Highly recommended.
Stayed 3 nights in Nov 2023

10/10 Excellent

Holger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite, close to the park. Easy to walk to the city centre

8/10 Good

Kim Kwong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Jerome

Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Stayed 3 nights in Oct 2023

8/10 Good

Wendy, Lacombe County

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We though everything was pretty good except our dinner that we ate in the restaurant. We had a reservation for 7 pm and ordered fairly quickly. But our order took over an hour, I had a steak, and it was warm, vegetables were cool, the potatoes were the warmest on my meal. The sauce was cold, like out of the refrigerator. Being from Canada the sauces are hot on our steaks not ice cold. The waiter said he was sorry it took so long. He never came over to see how our meal was or if we wanted anything else. Was not a great meal. Had the rest of our meals away from the hotel as were so disappointed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great staff great as well
Stayed 4 nights in Oct 2023

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 1 night in Oct 2023

10/10 Excellent

Corey

Travelled with partner
Right at the park
Stayed 4 nights in Oct 2023

8/10 Good

Warren

Stayed 1 night in Oct 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property, staff are polite, helpful and attentive. high standard of daily room cleaning. We have been a visitor for over 30 years and we like staying there more than ever. Well worth a stop over.
Stayed 5 nights in Sep 2023

8/10 Good

Michael

Stayed 1 night in Sep 2023

8/10 Good

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023