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Reviews of De Vere Cotswold Water Park

4 out of 5
De Vere Cotswold Water Park
Lake 6 Spine Road East, South Cerney, Cirencester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 406 out of 1000 reviews" "
Rating 8 - Good. 363 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time at this property. Beautiful lakeside setting. Well kept very clean. We asked for a later check out for all 3 rooms and it was no problem. Very friendly staff
Stayed 1 night in Apr 2024
Response from Dan Kelly (General Manager). on Apr 15, 2024
Dear Jackie,Thank you for the great review! Best Wishes, Dan Kelly (General Manager).

4/10 Poor

Victoria

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dan Kelly (General Manager). on Apr 15, 2024
Dear Victoria,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel estate, very beautiful. Swans gliding in the lake outside the hotel room made a fantastic start to the day. Breakfast was enormous and we could take our time with it. Fantastic holiday for the family.
Stayed 2 nights in Apr 2024
Response from Dan Kelly (General Manager). on Apr 11, 2024
Dear Michelle,Thank you for the great review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely facilities. Just the room needed a bit of a refurb, particularity the bathroom. Spa was good and breakfast was good also.
Stayed 1 night in Apr 2024
Response from Dan Kelly (General Manager). on Apr 11, 2024
Dear Lucia,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Stephanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not much to do in the area, I do think £30 per dog is abit too expensive although was given a bed/bowl & towel for the dog. Wasn’t given food or treats as stated when booking. Room definitely needed a fridge, other then that couldn’t fault the place lovely complex Thankyou
Stayed 3 nights in Apr 2024
Response from Dan Kelly (General Manager). on Apr 11, 2024
Dear Stephanie,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Jinali

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Dan Kelly (General Manager). on Apr 4, 2024
Dear Jinali,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the pillows in room. Too soft, though didn't complain. Breakfast was good. But food in other venues around property were not to our liking. Overall would come again and recommend to others.
Stayed 5 nights in Mar 2024
Response from Dan Kelly (General Manager). on Apr 4, 2024
Dear Michael,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Carmelle, Northants

Travelled with partner
Liked: Cleanliness
Good size room - needs refurbishing as lots of paint chips/marks etc. Shower door odd 1 even when fully shut, ad gaps and leaks occurred!! Shame the pool is only available to people who book spa treatments 😞
Stayed 2 nights in Mar 2024
Response from Dan Kelly (General Manager). on Apr 4, 2024
Dear Carmelle,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place only criticism would be the radiator was off and how hot the room was and I heard the same issue from other guests.
Stayed 1 night in Mar 2024
Response from Dan Kelly (General Manager). on Apr 1, 2024
Dear Ashley,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location large clean rooms. Ours had a balcony overlooking a small inlet off the lake. However, their insistence on sticking to breakfast sittings at 6:30, 7:30, 8:30 or 9:30 even when quite is very inconvenient. It also means that food prepared for one sitting is still left out for the next one or two, one or two hours later. As a result, our eggs were like rubber and bacon barely edible as it had hardened like plastic and the sausage had developed hard thick skins! A real shame because clearly the food is good quality just left far too long under the heat lamps causing it to plasticise.
Stayed 2 nights in Mar 2024
Response from Dan Kelly (General Manager). on Mar 20, 2024
Dear Andrew,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious room. Lovely pool/spa. Great buffet breakfast. Menu in the restaurant did not really match the quality of the hotel. Wine was expensive, but good.
Stayed 2 nights in Mar 2024
Response from Dan Kelly (General Manager). on Mar 20, 2024
Dear Michael,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dan Kelly (General Manager) on Mar 17, 2024
Dear Steve,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Mrs Sheila D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything easy!
Stayed 1 night in Mar 2024
Response from Dan Kelly (General Manager). on Mar 12, 2024
Dear Mrs Sheila D,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dan Kelly (General Manager). on Mar 4, 2024
Dear Daniel,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Miccy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t quite what we were expecting, it was busier than we thought or imagined but it was half term I guess and it’s good to see business booming. Nice big comfy bed and lovely bedding. Nice breakfasts too.
Stayed 2 nights in Feb 2024
Response from Dan Kelly (General Manager). on Feb 22, 2024
Dear Miccy,Thank you for your review. We hope to welcome you back again. Best wishes.

6/10 Okay

David

Travelled with family
Liked: Property conditions & facilities
This was our second stay at this hotel. It will be our last. From chick-in, rooms not all ready on time, to having to wait for 40 mins to get a drink from the bar and only when we chased it up, the service wasn't great. We were overcharged fro breakfasts - should have been six but charged for nine - our key card didn't work and had to keep recharging it. Also, what a cheek to ask to pay £10 to use the spa when it is supposed to be part of the package. The only reason we chose to stay here was because it allowed dogs. Our room wasn't serviced either. All in all, a hugely disappointing stay.
Stayed 2 nights in Feb 2024
Response from Dan Kelly (General Manager). on Feb 19, 2024
Dear David,Thank you for the review! I am sorry you found everything disappointing. Please feel free to contact us on waterpark.grm@devere.com and we can sort something out for you. Best Wishes, Dan Kelly (General Manager).

2/10 Terrible

Tracy

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely night away, good walks, lovely location and very accommodating for my dog ! Definitely recommend for dog owners if you want to get away without leaving your furry friends behind !
Stayed 1 night in Feb 2024
Response from Dan Kelly (General Manager). on Feb 18, 2024
Dear Tracy,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable beds and good sized rooms
Stayed 1 night in Feb 2024
Response from Dan Kelly (General Manager). on Feb 18, 2024
Dear Michael,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Lesley

Liked: Cleanliness, staff & service
Foyer was lovely- loved the plants and the dogs! Bed was SO hard we barely slept but otherwise lovely buffet breakfast, pizzeria was fab and walks were really nice- very flooded due to the time of year so lots of laughs going through deep areas and slippery parts. Definitely recommend wellies rather than walking boots!!
Stayed 2 nights in Feb 2024
Response from Dan Kelly (General Manager). on Feb 18, 2024
Dear Lesley,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Julie

Stayed 2 nights in Feb 2024
Response from Dan Kelly (General Manager). on Mar 21, 2024
Dear Julie,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dan Kelly (General Manager). on Feb 17, 2024
Dear Natalie,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Tilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and its surroundings were beautiful. It was easy to find and the staff were friendly and helpful. We ate dinner and breakfast in the Brasserie - both meals were delicious and the service was brilliant. We could not fault the staff in the brasserie and their hard work. In the room, we pleased with the updated bedroom and lovely decoration. However, the bathroom seemed a bit dated with some bubbling paint on the ceiling and touch-ups needed in many places. In the bedroom window, there was black mould in the corners/on the skirting board below which definitely needed seeing to. Overall, we were very happy with the stay and would recommend the hotel to others.
Stayed 1 night in Feb 2024
Response from Dan Kelly (General Manager). on Feb 16, 2024
Dear Tilly,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Some areas are looking tired and well used, but generally clean and tidy. Always pleasant staff though.
Stayed 1 night in Feb 2024
Response from Dan Kelly (General Manager). on Feb 15, 2024
Dear Ryan,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dan Kelly (General Manager). on Feb 15, 2024
Dear Craig,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Dan Kelly (General Manager). on Mar 21, 2024
Dear Paul,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

6/10 Okay

Huw

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Advertising a pool, but only when you arrive do you find out that you can only use if someone in your party is getting a spa treatment. Room was large but for the price it felt uncared for and in need of a refresh, views across a car park rather than lakes were really disappointing. Breakfast was good and restaurant had fabulous outlook across the lake, but overall disappointing and would not recommend.
Stayed 3 nights in Dec 2023
Response from Dan Kelly (General Manager) on Feb 1, 2024
Dear Huw,Thank you for the review! I am sorry you felt the room could of done with a refresh and you found the hotel disappointing. Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Jayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Dan Kelly (General Manager) on Feb 1, 2024
Dear Jayne,Thank you for the great review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the view from my room in the sunshine was very relaxing. Staff friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Dan Kelly (General Manager) on Feb 1, 2024
Dear Graham,Thank you for the great review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dan Kelly (General Manager) on Feb 1, 2024
Dear Thomas,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dan Kelly (General Manager) on Feb 1, 2024
Dear Angela,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was iverall good but its a it overpriced in the restauarnts. Me and my 6 yearscold soent £85 at dinner. £13 per glass of wine was expensive
Stayed 1 night in Jan 2024
Response from Dan Kelly (General Manager) on Feb 1, 2024
Dear David,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Dan Kelly (General Manager). on Jan 12, 2024
Dear Julie,Thank you for the great review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Friendly welcoming stay. Room was lovely with great view. Staff had made our room lovely as was a celebration. Thank you. Breakfast was very nicely cooked and cold choices with lake view. Brasserie was good staff and very tasty.
Stayed 2 nights in Jan 2024
Response from Dan Kelly (General Manager). on Jan 12, 2024
Dear Tina,Thank you for the great review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dan Kelly (General Manager). on Jan 12, 2024
Dear Kiran,Thank you for the great review! Best Wishes, Dan Kelly (General Manager).

6/10 Okay

nga kei

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel is huge and with nice environment. Quite a number of parking space. However it’s winter time and the activities are not available for playing. The location is not real close to other spots. But it has several restaurants for choosing which is good. Staff are nice and helpful. Room is a bit dated. A bit disappointing that no toiletries are provided in room, not even bottles of water and this is a room for over £100/day!
Stayed 2 nights in Dec 2023
Response from Dan Kelly (General Manager). on Jan 12, 2024
Dear Nga Kei,Thank you for the review! I am sorry the room was a bit dated and no toiletries were provided. But I am glad our staff were nice. Best Wishes, Dan Kelly (General Manager).

8/10 Good

David

Travelled with partner
Lovely place, think maybe there should be a bar area that dogs aren’t allowed in - seemed to be a lot in the main bar area some quite large and vocal. Generally though a nice place
Stayed 2 nights in Dec 2023
Response from Dan Kelly (General Manager). on Jan 12, 2024
Dear David,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

6/10 Okay

Haris

Stayed 1 night in Dec 2023
Response from Dan Kelly (General Manager). on Jan 12, 2024
Dear Haris,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Gluten free
Could improve how they handle allergies. A separate gluten free area was good but a board listing ingredients isn't. The chef talked us through what was and wasn't GF which was good. Auto immune diseases such aa coeliacs are critical and should be handled ultra carefully. In all other respects our stay was good.
Stayed 2 nights in Dec 2023
Response from Dan Kelly (General Manager). on Jan 5, 2024
Hello,Thank you for your review and feedback. Your feedback has been sent back to the relevant departments and will help us improve on ourselves. We hope to welcome you back again. Best wishes.

8/10 Good

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Dan Kelly (General Manager). on Feb 8, 2024
Dear Luke,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay with wonderful facilities. Just a shame that we experienced a power cut on of the days so we were u able to use the facilities
Stayed 2 nights in Dec 2023
Response from Dan Kelly (General Manager). on Jan 2, 2024
Dear Lisa,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dan Kelly (General Manager). on Jan 2, 2024
Dear Tim,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

William

Business traveller
Liked: Cleanliness, amenities
Good facilities and large room.
Stayed 1 night in Dec 2023
Response from Dan Kelly (General Manager). on Jan 2, 2024
Dear William,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dan Kelly (General Manager). on Dec 19, 2023
Dear Roland,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Was simply a bed for the night but as good as my expectation.
Stayed 1 night in Dec 2023
Response from Dan Kelly (General Manager). on Dec 15, 2023
Dear Tony,Thank you for the review of our hotel. I hope to see you soon again. Best wishes.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor gluten free option in restaurant and bar
All good except for very limited gluten free menu choices in restaurant and bar
Stayed 1 night in Dec 2023
Response from Dan Kelly (General Manager). on Dec 15, 2023
Dear Wendy,Thank you for your the review of our hotel. I hope to see you soon again. Best wishes.

6/10 Okay

Marcus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dan Kelly (General Manager). on Dec 5, 2023
Dear Marcus,Thank you for the review! Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay enjoyed the peacefulness, polite staff, excellent setting and accommodation.
Stayed 1 night in Nov 2023
Response from Dan Kelly (General Manager). on Dec 1, 2023
Dear Kevin,Thank you for the great review of our hotel and your appreciation of our staff. We look forward to welcoming you again. Best wishes.

6/10 Okay

Iain

Liked: Cleanliness
This property seems not to have realised that the Covid pandemic is over. In advance of arrival received an email saying they only clean rooms every 3 or 4 days “to limit people going in and out of your room” and that yo MUST book breakfast- with a link that did not allow you to book. They made us book when checking in, but there was no validation or control when arriving so it has no value. There was a ball in the hotel which used a public access from reception to rooms for a drink’s reception, we had to push through that to get to our room, and the following morning there were still lots of dirty glasses in the area. Having said this the room was large, pleasant and clean (although getting shower gel out of the pump was difficult as it didn’t work properly) and the breakfast was quite nice.
Stayed 1 night in Nov 2023
Response from Dan Kelly (General Manager) on Nov 28, 2023
Dear Iain,Thank you for the review! I am sorry you found it difficult getting to and from your room. But I am glad breakfast was nice. Best Wishes, Dan Kelly (General Manager).

10/10 Excellent

Bret

Stayed 2 nights in Nov 2023
Response from Dan Kelly (General Manager). on Dec 18, 2023
Dear BretThank you for your review of our hotel. Best wishes. Dan Kelly (General Manager).

10/10 Excellent

Setonam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly
Stayed 1 night in Nov 2023
Response from Dan Kelly (General Manager) on Nov 26, 2023
Dear Setonam,Thank you for the great review of our hotel and your appreciation of our staff! We are glad that you enjoyed your stay and hope to see you again very soon.Best wishes Dan Kelly (General Manager).