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Bell House Hotel & Restaurant – Avis

3 out of 5
Bell House Hotel & Restaurant
47 High Street, Sutton Benger, Chippenham, England

Avis

7,4

Bien

Note de 10 – Excellent, d’après 24 avis sur 117." "
Note de 8 – Bien, d’après 48 avis sur 117." "
Note de 6 – Acceptable, d’après 25 avis sur 117." "
Note de 4 – Médiocre, d’après 16 avis sur 117." "
Note de 2 – Terrible, d’après 4 avis sur 117." "

7,8/10

Propreté

8,2/10

Service et personnel

5,0/10

Commodités

6,6/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 – Bien

Charles

Voyage d’affaires
Points forts : Propreté, service et personnel
Clean and friendly. Perfect for the price
Séjour de 1 nuit en mars 2024

8/10 – Bien

Jill

Séjour de 1 nuit en septembre 2023

8/10 – Bien

Bernard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2022

8/10 – Bien

Sarah

Voyage de couple, Voyage d’affaires
Points forts : Propreté
the food was delivered quickly.
Séjour de 2 nuits en octobre 2022

10/10 – Excellent

Simon

Séjour de 1 nuit en juillet 2022

10/10 – Excellent

Andrew

Séjour de 1 nuit en juillet 2022

8/10 – Bien

Mercedes

Séjour de 1 nuit en mai 2022

10/10 – Excellent

Alexis

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Would stay again
Stayed recently for work for a few days,very welcoming,nice and comfy and clean which is all you can ask for ,only ate once in the bar but the food was very good
Séjour de 3 nuits en décembre 2021
Chris Williams a répondu le 7 déc. 2021
Many Thanks Alexis glad you enjoyed it Chris

4/10 – Médiocre

Beth

Points forts : Propreté
Not great, ended up having 2 neighbours snoring there heads off, as the walls are so thin- that needs updating as I got 0 sleep, not easy being heavily pregnant.
Séjour de 1 nuit en août 2021
Chris Williams a répondu le 3 sept. 2021
Hi Beth so sorry that you had people snoring and kept you awake. Chris

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Review
The hotel looks lovely on the outside, plenty of parking. There was no one on reception when I arrived, after a few minutes the receptionist booked me in but asked for payment immediately which threw me, the room was up a flight of stairs very narrow and I struggled with my case and laptop, the room was really basic, but the bathroom was better. I didn't eat or drink there, in the morning I had to move some signs put in place to stop people parking there out of the way to exit, it was around 7.15am - not an issue but would have been for an elderly guest.
Séjour de 1 nuit en septembre 2020
Chris Williams a répondu le 8 sept. 2020
Sorry should you require further details about the Bell House Hotel please see our official website

4/10 – Médiocre

Bryan

Voyage d’affaires
Points faibles : Service et personnel, confort de la chambre
Séjour de 1 nuit en décembre 2019
Chris a répondu le 6 déc. 2019
Hi you don’t elaborate but my guess is that there was a lot of noise from the room next door. The person in the next room had a car accident earlier in the evening. He was brought back to the house by a good Samaritan and he felt fine but a little shocked and went to bed. During the night he had neck pains and called the emergency service for some advice, as it was to do with the neck, they sent an ambulance crew who got me out of bed at 2.30 to let them in. The crew 2 ladies decided to take the patient to hospital to have it checked out. They left about ¾ of an hour later. The guest arrived back at around 5 and I let him back in. He managed to have a bite to eat but then we let him go back to bed and he left much later in the day.

10/10 – Excellent

K

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Kathy and Sarah
Excellent very welcoming and could not good enough for us, we will be back again very soon. Thankyou Chris & Team
Séjour de 1 nuit en octobre 2019
chris a répondu le 6 déc. 2019
Thank we look forward to seeing you again

8/10 – Bien

Richard

Points forts : Service et personnel, confort de la chambre
Comfortable room and a good breakfast!
Comfortable room, however; the shower could have had more water pressure! Pleasant waitresses at breakfast and a good breakfast it was too!
Séjour de 1 nuit en septembre 2019

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
facilities in room very poor for money with very poor lighting. Food was surprisingly exellant but expensive.
Séjour de 2 nuits en mai 2019
1 a répondu le 28 mai 2019
Hi Anonymous Sorry that your room was not satisfactory. WE do have a few rooms that are waiting to be renovated. I can't tell which room you were in so not able to say if it is the next or not. Our pricing structure takes into consideration VAT commissions the new living wage. pensions laundry casts heating, lighting. Many thanks for you comments they have been discussed at great length. Regards Chris Williams

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great night's sleep
Welcoming staff and great service.
Séjour de 1 nuit en novembre 2018
chris a répondu le 4 déc. 2018
thank you

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel heading in the right direction
lovely old building with renovation in progress .... Menu food was expensive with fish and chips with hardly any fish sad to say .... but there was a very friendly atmosphere and enjoyed the short stay
Cjhris a répondu le 10 avr. 2018
HI. Many thanks for your review. Sorry about the fish I have just been informed that the quality is not what it should be and have spoken to the supplier. WE are constantly doing work on the House and its niece to see that it is noticed.

8/10 – Bien

Simon

Points forts : Propreté, service et personnel
Ignore the frontage and bedrooms, concentrate on t
Ignore the state of the room and exterior and concentrate on the service and food.....you will NEVER receive service like it! Almost 40 years of traipsing the world and this out does it all. Chris is working hard on getting the hotel up to scratch. He's a way off and yet I would still return because of the staff!!!!
Chris a répondu le 1 mars 2018
Thanks you Simon we are getting there and yes the staff do work hard. We are stepping up the refurb this year but there is always something when an old building like this is not looked after properly. It helps tremendously when we have constructive comments like yours. Many many thnaks

8/10 – Bien

Lee

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quiet charming village hotel / bar / restuarant
Booked late so arrived late evening but was greeted with warm welcome. Comfortable bed, great breakfast. Shower was cold initially, but was sorted out very efficiently by the owner.
Séjour de 1 nuit en janvier 2018
chris a répondu le 29 janv. 2018
Hi Lee Thank you for your kind comments. We have now got a new pump for the water to get to the rooms much quicker and have discovered through one of our guests shower units from New Zealand which help with the low water pressure in this area. Kind regards Chris

8/10 – Bien

Paul, cambridgeshire

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice quiet hotel,
Excellent stay, nice and quiet, plenty of parking on site. Excellent breakfast
Séjour de 1 nuit en janvier 2018
Chris a répondu le 29 janv. 2018
Hi Paul Thank you for your comments most appreciated. We always have a problem with water pressure but hopefully we have found a solution with shower units from New Zealand. Warmest regards Chris

8/10 – Bien

brenny, UK

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely village
We only used the Hotel as a stop off, the staff where very friendly, the hotel was very close to where we where visiting, which was appropriate for us as we had 2 young children's with us. We did find it a little noisey late at night, but fortunately we where tired enough to sleep. Only had room only.
Séjour de 2 nuits en août 2017
Chris a répondu le 12 août 2017
HI Brenny Many thanks for your feedback. Detail's about breakfast are on our website. Sorry there was a bit of noise but glad you were able to sleep anyway. We always like to hear form our guests as it give us the opportunity to make improvements once again many thanks

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Over night stay.
Lovely village to stay close to M4. Food good and served real ale. The night we stayed the Hotel had a shortage of staff which we were told was unexpected. The water pressure affected the water heat control which made showering impossible. Used bath instead. Overall experience was OK but felt it could have been better. I know the water pressure was out of the owners control but nevertherless it did affect our stay.
Chris a répondu le 12 août 2017
Dear anonymous many thanks for your feedback. we do apologise for the shortage of staff illness and holidays do affect us more this time of the year. As for the water pressure we are looking into pumps but find that they are so noisy and disturb other guests, but I am sure that with a little more hunting we will find something to sort out the problem. Many thanks

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Lovely room, friendly staff, the best white fluffy bath towel ever!
Séjour de 1 nuit en juin 2017
Hi Julie Many thanks for your comments. We are so glad that you enjoyed your stay. Best wishes Chris

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Many thanks Chris

8/10 – Bien

Josephine, Essex

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fit for purpose of our 3 day visit to Badminton HT
Comfortable beds, clean throughout, fluffy towels, hot water, delicious breakfast. No silly signage everywhere that you get in corporate hotels and bed and breakfast places. Still requiring more refurbishment. Bar area in both evenings had a good happy atmosphere. Shame the prices go up at that Badminton Horse Trials weekend but that happens all over that area.
Chris a répondu le 5 juin 2017
Hi Josephine. We are so glad that you enjoyed your stay with us. The Old House has been standing for 500 years and we are getting near to the end of the refurbishment and still trying to keep a little old charm. I do like your note about the no silly signage made me smile. Many thanks for taking the time to writer Chris Williams

8/10 – Bien

Sarah, London

Points forts : Propreté, service et personnel et confort de la chambre.
Good Value for money excellent breakfast
The hotel is an old building with sloping floors but it is very clean and I had a very comfortable bed. Good Wifi, plenty of hot water I found it quiet as well. Staff very good but busy. I didn't eat in the restaurant as it was full so it may be worth booking if you want to eat there otherwise there is another pub and restaurant in the village which weren't as busy I can only assume as it was so busy the food in the restaurant must be good (breakfast was excellent).
Chris Williams a répondu le 5 juin 2017
Hi Sarah The House has stood now for over 5oo years and had ben neglected for some time, so its nice to see that all the hard work is appreciated. We are pleased that you liked the breakfast as well. Many thanks for taking the time to write

4/10 – Médiocre

Mark

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Grim
Room had very tired decor, dirty carpets. There was a noisy running tap and shower which could not be turned off. This kept me awake even with the bathroom door closed. Then no hot water for a bath or a shower in the morning

10/10 – Excellent

Terence

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay at the Bell House Hotel.
Very impressed with friendliness of staff at check in and the bar and food service. Food was wholesome and delicious both for the evening meal and breakfast. Location great as a stop over and minutes from the M4. If you want a nice friendly place to stay this is ideal.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Confort de la chambre
Poor
Cold and no hot water

10/10 – Excellent

Helen, UK

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel short drive to the town centre
Stayed there for 3 nights last week as had a 4-day course in Chippenham, loved everything : location, staff, room, breakfast and evening meals, more than happy, thank you !

6/10 – Acceptable

Ollie, Warrington UK

Convenient hotel
The hotel was easy to find, close to the motorway and handy for work in Chippenham.

10/10 – Excellent

mark

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice owners. Fantastic breakfasts comfy beds.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Comfortable night in a cosy room, a little small but was a single room. Staff friendly and helpful. Breakfast was lovely.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre

6/10 – Acceptable

Judith

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pretty place but expensive
Beautiful property and friendly staff but no wifi in the bedroom and breakfast was very limited, so overall overpriced for the service offered.

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A big surprise in a lovely location
A hidden gem you must try the restaurant the food is amazing akin to michelin standard without the stuffiness and a fraction of the price with a wonderful owner Chris who has years of experience in hospitality

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel

8/10 – Bien

alec

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
happy to go back

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

4/10 – Médiocre

Federica

Points faibles : Service et personnel
the hotel is ok and clean, cooked breakfast is included in the rate

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

THOMAS, Ohio

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Great Food nice room, slow service.
This is a Pub/Hotel. The staff that checks you in also runs the Pub. If the Pub is busy expect to wait a long time to get a room. We waited 20 minutes, which when you are tired and looking forward to the room can seem like an eternity. The food was good with generous portions, the rooms was large and comfortable.

8/10 – Bien

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
not pet freindly
On arrival the owner explained that he had been trying to get hotels.com to change the listing which says the hotel is pet friendly. He kindly accepted we brought our dog in good faith and made an exception however please change the listing for future guests

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Blue bell hotel
Suited our needs well. Staff welcoming and helpful.

8/10 – Bien

Peter

Points forts : Service et personnel
Nice & friendly atmosphere.Great staff reasonably priced food. Would definitely stop again

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Great location off M4
Very convenient location to M4. Fabric of building poor, can hear every sound from other guests. Need ear plugs. Staff friendly and helpful.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great food and friendly staff
Had a great few days here whilst working locally. Manager Chris and his team were very welcoming and the service and atmosphere in the bar was really good with excellent food.

10/10 – Excellent

maureen, Somerset

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Host Chris was friendly and helpful, and had real conversation. Staff polite.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The staff were very welcoming and friendly nothing to much trouble. Left before breakfast was served the hotel prepared me some sandwiches which I thought was good of them.

6/10 – Acceptable

Richard, Redhill

Points forts : Propreté, service et personnel et confort de la chambre.
Ideal for what we needed.
Overnight stay convenient for Castle Combe circuit. Good room, good food, good service, good value for money. just what was needed. Would happily return on our next outing to Combe.