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Reviews of Heritage Inn Express Chico

2 out of 5
Heritage Inn Express Chico
725 Broadway St, Chico, CA

Reviews

5.6
Rating 10 - Excellent. 118 out of 936 reviews" "
Rating 8 - Good. 193 out of 936 reviews" "
Rating 6 - Okay. 199 out of 936 reviews" "
Rating 4 - Poor. 197 out of 936 reviews" "
Rating 2 - Terrible. 229 out of 936 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elizabeth on Apr 12, 2024
Thank you for your input. It would be greatly helpful if you share some details as to your guest experience.Take care and all the best,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good..safe place . .nice and clean rooms..friendly staff..great price
Stayed 2 nights in Apr 2024
Response from Elizabeth on Apr 9, 2024
Thank you for the nice review, Lisa. Always encouraging to get positive feedback from our guests - very appreciated!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t stay here if you’re a family with kids but singles and young couples on a budget should find this acceptable enough.
Stayed 1 night in Apr 2024
Response from Elizabeth on Apr 5, 2024
Thank you for reviewing us. Yes, we are in downtown. Take care and hope to see you again.

6/10 Okay

Elfega

Business traveller
Disliked: Amenities, property conditions & facilities
Check in was great, room was okay as expected. One gentleman I believe worked there was kind everytime I saw him, helped me with my luggage. Very respectful and curteous. Didn't like 2 of the room outlets did not work, the handwash was empty both in bath and sink area, no toilet tissue in the restroom, there was no trash can anywhere in the room, there was food in the fridge, and there was no brochure or card with contact info for hotel/times/basic info if assistance was needed. Also room was not restocked at all during my stay
Stayed 3 nights in Feb 2024
Response from Elizabeth on Feb 26, 2024
Thank you very much for your honest feedback on your stay with us as well as, your gracious review score. We greatly appreciate hearing these things and apologize for your poorly prepared room. We will do our best to avoid this from happening again in the future.Thank you again,

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elizabeth on Feb 19, 2024
Thank you for the great feedback. We hope you will stay with us in the future.All the best,

10/10 Excellent

Sally

Stayed 2 nights in Feb 2024
Response from Elizabeth on Mar 21, 2024
Thank you for the great review! We are glad you had a good stay with us and hope you will come again.All the best,

4/10 Poor

Joan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bedsheets were ripped. There was no remote for the TV. The lights were motion-activated so kept coming on when you moved in bed!
Stayed 1 night in Feb 2024
Response from Elizabeth on Feb 8, 2024
I have passed your honest comments on to the GM. Thank you for letting us know. We apologize for your less-than-satisfactory stay with with.Just for you information (regarding the bathroom lighting): These lights can be turned off so that the motion detector does not disturb. A little late for you to know this after checking-out; but, hopefully a help if you decide to give us another try in the future....Take care,

6/10 Okay

Emilyann

It was an overall a good trip
Stayed 2 nights in Feb 2024
Response from Elizabeth on Feb 12, 2024
Glad to hear you had a good trip. Hope to see you again in the future.Take care,

4/10 Poor

kenia

Stayed 1 night in Dec 2023
Response from Elizabeth on Feb 2, 2024
I thank you for taking my phone call this afternoon - for sharing with me about the problems you had with your not being able to get into your room due to the key card not working. This is helpful for us to know how we can improve for our guests.Thanks again,

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Katy (Front Desk) on Jan 14, 2024
Hello, thanks for taking the time to review us! If there's anything you particularly liked, we'd love to hear it.Hope to see you again soon!

10/10 Excellent

Rossana, Windsor

Stayed 3 nights in Jan 2024
Response from Katy (Front Desk) on Jan 14, 2024
Hello, thank you for your review! If you have time, we'd appreciate knowing what you enjoyed about your stay, so we can continue to do our best. Thank you!

2/10 Terrible

Sara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Locks on doors didn’t work, lock on adjoining room door didn’t work, staff would not fix it and wouldn’t give patron a different room without double charging Zyns in the air conditioner, no pillowcases
Stayed 1 night in Jan 2024
Response from Katy (Front Desk) on Jan 14, 2024
Hi, we are sorry you did not enjoy your stay here. If you have the time, we would appreciate a phone call to know which room this was, so we can ensure it is properly fixed for the next guest. Thank you for your feedback!

4/10 Poor

Letecia

Travelled with family, Business traveller
Stayed 2 nights in Jan 2024
Response from Katy (Front Desk) on Jan 13, 2024
We are sorry your stay was less than satisfactory! If you have the time, we would love to hear how we can do better. Thank you for your time, and we hope to see you again soon.

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Elizabeth on Dec 19, 2023
Good to have you back again!Take care and do let us know if we can be of any assistance during your stay

8/10 Good

?????

Like
Stayed 1 night in Dec 2023
Response from Elizabeth on Dec 19, 2023
We are glad to hear you had a good stay at the Heritage. Hope to see you again in the future,

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New management
I have to be honest in stating in the past the service and practices of previous management has ledt a lot to be desired. Im happy to say under the new and current manager along with an accommodating staff . Evrything was to my satifaction. Well worth the value. I have no hesitations in staying there again in the future
Stayed 1 night in Dec 2023
Response from Elizabeth on Dec 19, 2023
Thank you for your very positive feedback. We are a "work in progress"; but we do continue to strive to make improvements for our guests to have a pleasant experience here at the Heritage. We've enjoyed having you, Chris.

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elizabeth on Dec 19, 2023
Hope tyou give us another try sometime. Take care and Happy Holidays,

8/10 Good

Treva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Elizabeth on Nov 28, 2023
Thank you for staying with us. Hope this find you enjoying the holiday season.Take care and all the best,

6/10 Okay

Colten

Disliked: Cleanliness, staff & service, property conditions & facilities
Some transients tried getting into my room
Stayed 2 nights in Nov 2023
Response from Elizabeth (front desk) on Nov 22, 2023
This is completely unacceptable to us. I apologize for this terribly disconcerting experience you had while staying with us. Again, we're sorry for this happening.If it's any solace, we recently (in the interest of security) installed brighter floodlights all over the facility to discourage such incidents from happening in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Elizabeth on Nov 14, 2023
Thanks for the complimentary review. We hope to see you again in the futureIn the meantime, Happy Thanksgiving!

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 14, 2023
Take care and Happy Thanksgiving!

6/10 Okay

Keoni

Stayed 1 night in Nov 2023
Response from Elizabeth on Dec 2, 2023
Thank you. We hope to see you in the futureHappy Holidays in the meantime,

2/10 Terrible

lindsey

Stayed 1 night in Nov 2023
Response from Elizabeth on Dec 19, 2023
Take care and hope to see you in the future.Happy Holidays,

10/10 Excellent

Victoria

Travelled with partner
Quite, clean and friendly staff breakfast was good and the room was neat and tidy
Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 8, 2023
We were happy to have had you here, thank you.All the best to you,

4/10 Poor

Rosa

Travelled with family
Disliked: Cleanliness
There was a bag of garbage next to the door, the light sensor facing the room kept turning the light on when i would turn in the bed
Stayed 1 night in Nov 2023
Response from Elizabeth on Dec 19, 2023
Thank you for bringing these issues to our attention.Take care and Happy Holidays,

10/10 Excellent

Tattenai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that I was close to downtown. Such a well stay, Thankyou will book here in the future :)
Response from Elizabeth on Nov 3, 2023
We look forward to seeing you again.Take care,

8/10 Good

Alena

Travelled with family
Liked: Amenities
Nice place for 1 night) thank you very much
Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 31, 2023
We were delighted you chose to stay with us.Take care and hope to see you again in the future,

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
To be honest the worst hotel i have everr stayed in.. manager liesabout the rooms.. let just say not like the photos not even close. Wi fell and suffered a concussion in the parking lot due to a hole and at night.. not marked nit fixed manager could care less. But yet we were thrown out .. i was assulted by another guest it was horrible at night again not one word fro. The staff.. over charged the kept deposit after charging me for my service animals.. deceitful staff.. the hotel steals whike yur not in the room.. ridiculously horrible extremely dirty beds old furniture miss matched.. not worth the casg we paid
Response from Elizabeth on Oct 31, 2023
Thank you for choosing Heritage Inn Express. We hope to see you again,

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older facility but was very clean and comfortable, upgrades apparent.
Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 31, 2023
We are happy you enjoyed your stay with us. Hope this finds you well,

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay here again.
There was no beadspread, mold on the ceiling in the shower, the coffeemaker was missing a part, and no screen on the front window. The room smelled like an ashtray. There was only one channel on the TV as well.
Stayed 1 night in Oct 2023
Response from Elizabeth (front desk) on Nov 22, 2023
We are sorry to hear that you had a rather poor experience while staying with us. Take care. We wish you only the best,

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Elizabeth on Dec 19, 2023
Hope to see you again.Happy Holidays,

2/10 Terrible

Daniela

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bed bug bit me & I asked for a refund said they would have to have Clark pest control look at the room first to make sure there was bed bugs. I looked myself found bugs and a roach and they said since the roach was dead it dosent count ? And they claimed the other tick I found I brought it in.
Stayed 2 nights in Oct 2023
Response from Elizabeth on Oct 20, 2023
Hello Daniela,We are sorry to hear about your poor experience here regarding the bug bite. Hopefully the rash on your arm is better by this time.Guests should most definitely not be dealing with bed bugs, etc.! To this end, we did have Clark Pest Control investigate the room in which you stayed and they found no evidence of bed bugs. An email with the pest report clearance has been sent to your Expedia account.Hopefully the above will be somewhat of a consolation to your less-than-ideal stay with us.Take care and we hope to see you again in the future,Heritage Inn Express

10/10 Excellent

Kc

Stayed 1 night in Oct 2023
Response from Elizabeth on Nov 8, 2023
Thank you for stopping by Heritage Inn. We hope to see you again in the future.Take care,

2/10 Terrible

RONALD, CLOVERDALE

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our check-in was to be at 3:00, the room was not ready until 6:00 then the keys didn't work so we actually were not able to get into the room until 6:30. We were finally able to drop off our luggage and go to dinner by the time we retuned for the evening we found the T.V. didn't work. We should have left when the check-in was delayed with no apologies as we saw other people going to different hotels, but we waited. We will never stay at that hotel again!!
Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 16, 2023
I want to apologize for your needing to wait such an extended time to get into your room; as well as, your TV not working.It is understandable that you'll take your business elsewhere. Again, I apologize for your poor experience with us.Take care. All the best,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I checked in at 6:00 pm and was told my room wasn’t ready. No apology, just “you’ll have to wait.” Large gap under door. Otherwise, love the location and price.
Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 16, 2023
Albeit late, I do want to apologize for your needing to wait for your room.Thank you for bringing the gap under the door to our attention. I'll pass this feedback on

2/10 Terrible

Peyman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t gotten back my $50 Deposit.
Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 16, 2023
Trust you had your deposit returned. Sorry for the inconvenience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to move to another room because of bugs, no phone, needed help with tv. Room was awful. Asked for refund and would not even discuss it. Stuck for 2 weeks. Noisy at motel and traffic. Would not recommend or stay again. Horrible experience.
Stayed 14 nights in Sep 2023

2/10 Terrible

Maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
managers are rude. They say we have breakfast but they Don't.
Stayed 1 night in Oct 2023

2/10 Terrible

Brenda

Disliked: Property conditions & facilities
Stayed in this hotel 4 nights to support a medically fragile family member. So many things out of order: homeless in the dark corners, poorly maintained building, tired room fixtures, broken drawers, room door with large gaping hole m FB my linen that smelled of smoke with cigarette burn holes, the handle to the tub fell on my first use. The power went off on the first night. There was mayhem! Public exposure, sex, drug exchange and usage, guests yelling & hitting the walls, guests kicking the doors, using guns and knives to threaten other guests, one guest OD’d, guests vomiting. No visible efforts on the part of staff to stop the disruptive behaviors. In the morning there was no breakfast, though breakfast is promised to be included. True there was no power in the night, but they were not prepared in advance by ensuring some kind of generator was available to support the unexpected. I work from home and rely on the WI-FI. The Wi-Fi went off frequently during the day and was impossible to rely on. You have to ask to have your room clean. They forgot to clean my room twice. There were a lot of unexpected/undisclosed charges in the end. Most remarkable was they surprise $25/day pet fee though it was offered as a pet friendly. There was also a $4/day parking fee. They did not offer any reinbursmenth
Stayed 4 nights in Sep 2023

6/10 Okay

Vanessa

Travelled with group
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Sep 2023

4/10 Poor

Jason, San Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a bad experience. Certainly it was cheap and expectations need to be adjusted, but it was a poor check -in experience, with little to inspire confidence in competence. The room needed a handyman for many little things that added up to a poorly maintained room. Toilet didnt flush. Smoke detectors had been relocated to other side of room and old housings were left dangling off the wall. Alarm clock by the bed? Nope, far side of room making it inconvenient and useless. Unfinished areas all over like baseboards and flooring done by amateurs. Avoid this place. There are many better options in same price range.
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, room comfort
Best check-in ever! Elizabeth is a doll!
We have stayed at this hotel many times over the years and it's always a crap shoot. Sometimes it's terrific, other times not. This time, we were greeted by the wonderful Elizabeth at check-in. This woman is an absolute gem and they are lucky to have her. She even warned us that the wifi might be sketchy - they were having some issues with it - and to please let her know if it wasn't working. It was fine in our room, but I appreciated the heads up. I've stayed at plenty of hotels where wifi was terrible or non-existent with no warning. The room was clean, furniture older and kind of beat up, but I don't care about that as long as it's CLEAN. We were in town to see a band we love, and the power went out around 9:30pm and they cancelled the rest of the show. Unfortunately, the power was also out at the hotel, so we just drove home without even sleeping in the bed, which looked really comfy. We'll definitely stay there again.
Stayed 1 night in Sep 2023
Response from Elizabeth on Oct 3, 2023
Elizabeth,Sorry about the band being cancelled and to hear that you ended up driving home due to our power outage. You gave a very gracious review, considering this experience. It is our pleasure to serve you. We look forward to having you stay with us in the future. All the best,

2/10 Terrible

Jordan

Disliked: Property conditions & facilities
The worst hotel in all of chico
Stayed 6 nights in Sep 2023

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No security to deal with loud obnoxious quests.
Stayed 1 night in Sep 2023

6/10 Okay

leila

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
You can see the homelessness around , in front of the building , and even in the early morning in the parking lot!
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Elizabeth on Sep 12, 2023
Thank you for the nice review, Elizabeth. We're happy you enjoyed your stay here at the Heritage Inn Express. Regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Elizabeth (front desk) on Sep 11, 2023
Thank you. Please come again!

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023
Response from Elizabeth (front desk) on Sep 26, 2023
Thank you for the great review, Jessica. We are happy to hear you enjoyed your stay with us.Take care and hope to see you again in the future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to walk to downtown shopping and dining.
Stayed 2 nights in Aug 2023
Response from Elizabeth (front desk) on Sep 11, 2023
Glad you found our location to be a convenient one.Nice to have you.

2/10 Terrible

yuri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from tony on Sep 13, 2023
Thank you for staying with us and we appreciate yourBusiness.