Ratings based on 3,038 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Clean hotel

Posted 14-Jun-2017
Cons: Lounge area
Location: Great location
The hotel was ine just missed not having a rooftop lounge
2 out of 5
by A verified traveller from Toronto

Green Washing - customer beware

Posted 4-Jun-2017
Pros: Location was great, staff were professional - especially the concierge!
Cons: 1. Change your "green" policy to actual environmental saving actions 2. Be more truthful & transparent in your programs, communications & advertising
I felt tricked by the hotels green service We accepted the offer to not have our towels and sheets washed each day in exchange for a $5 Starbucks card under the hotels "green" program. The (very) fine print on the Green Service room card clarified there would be NO ROOM SERVICE AT ALL. No garbage pick up. No making the beds. No bathroom cleaning. Nothing. The Starbucks card turned out to be valid only in the hotel coffee shop where they served Starbucks coffee - not at Starbucks locations. This program is not a "green" service but simply a way for the hotel to save on cleaning staff time and costs at the expense of customer comfort. Front line staff did not point these nuances out when describing this service. I was offered reward points to help smooth things over the next day but why would I stay at a hotel that has no shame in misleading me as a customer? I recommend going down the street and spending your money at other establishments who are a little more honest in business.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nantwich, England

Perfect location

Posted 2-Jun-2017
Just come back from a wonderful stay at the Westin. The room was comfortable and Staff at the hotel couldn't do enough to make our stay enjoyable. The Westin is the perfect location for shops, tourist sights and beach, I will certainly be back!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and nice facilities.

Posted 1-Jun-2017
Friendly staff, great location, clean room with comfortable bed.
2 out of 5
by A verified traveller

Not worth it.

Posted 31-May-2017
Pros: Decent location right on Michigan Avenue.
Cons: Valet service should be instructed about proper greeting/check-in protocol.
Location: Good shopping on Michigan Avenue.
There are plenty of better choices for hotels in downtown Chicago. We were told to find the luggage cart to carry our own luggage to the room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-May-2017
Excellent location. Everyone on staff was welcoming and helpful.
3 out of 5
Recommended
for Families
by A verified traveller from New York

Great Hotel - Food and Parking Expensive!

Posted 16-May-2017
Pros: Location, cleanliness.
Cons: The cost of food and parking is over the top!
We were in town for a graduation and the hotel was in a great location and was comfortable and easy. The staff was great. We were traveling with older parents who arrived in the morning and had traveled early. They ordered room service for breakfast for the 2 of them (eggs and coffee) and the bill was over $75! The parking was also $75/night at the hotel. These rates are crazy!! Other than that, it was a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte, NC

Great Location

Posted 15-May-2017
Pros: Location.
Cons: Dining options.
Location: Michigan Avenue!
Stay was business related but location of the hotel allowed easy access to shopping and other interests. Room was very comfortable and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Starting with valet service as we pulled up, the service and staff was wonderful. Very friendly and efficient. The Grill restaurant was the best. The food was awesome and the staff even better !!!
3 out of 5
by A verified traveller from Kansas

Nothing special about this hotel.

Posted 16-Apr-2017
Pros: Staff friendlyness
Cons: Some form of complimentary breakfast or at least coffee.
Location: On the end of the magnificent mile.
Be aware no internet service unless you want to pay $15.00 a day. Also no complimentary breakfast or coffee. Maybe if you're a loyalty member there are perks. We had an average room and a very small bathroom. We will not stay here again on our future visits to the city.