Ratings based on 2,971 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromWisconsin

Wonderful location!

Posted 20-Mar-2017
Pros: Location
Cons: Ambiance...looking tired
Location: Great shopping, theatre, restaurants....great location!
It was a great weekend at the Westin...in the perfect location for shopping as well as dining! Room was nice, clean, bed comfortable. Has all the amenities you expect from a Westin...but not a 'wow' experience. Rooms are quite generic, but overall very nice.
5out of 5
Recommended
for Couples
by A verified traveller fromMinnesota

Great location and staff

Posted 18-Mar-2017
Pros: I liked everything about this hotel. The shower was phenomenal!
Location: This hotel is right downtown Chicago. We walked to restaurants, museums,parks, and shopped along the Magnificent Mile.
This hotel was great. They allowed us to check-in at 9:30 in the morning. The room was beautiful and spotless. Whatever we needed, they took care of it immediately. The restaurant had delicious food. It was a great get away. Thank-you!
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to lots of shopping and restauran

Posted 14-Mar-2017
They tried to talk us into upgrade on higher floor with lake view but really wasn't worth it.
4out of 5
Recommended
for Everyone
by A verified traveller frompittsburgh

nice location

Posted 13-Mar-2017
Right across the street from John Hancick building
2out of 5
by A verified traveller

Posted 1-Mar-2017
OK place. Business generic. Had a room with two double beds as requested. Room only had one small club chair. Called hospitality services and asked for another chair so my wife and I could visit and read. While we stepped out of our room for early dinner they brought us a chair---a straight back dining chair from a banquet room. They were zero help on the matter.
2out of 5
by A verified traveller fromBirmingham, MI

Hotel Amenities Misrepresented

Posted 28-Feb-2017
Pros: The food in the main restaurant was very good.
Cons: Clarify what is considered "free breakfast" as well as describing what you get when you upgrade to a club level room at this hotel.
Location: great location
Booked room at club level with "Free Breakfast" as shown on Expedia. When we arrived we found out that breakfast that was include was a continental breakfast in the club lounge- not what I expected. After some haggling they agreed to give us one complimentary breakfast in the hotel restaurant but could do no more than that. They told me to contact Expedia, which I did, since they have had this issue before. Expedia confirmed that this was correct. I also found out that the club level included just small hors-doeuvres and that you had to pay for cocktails and wine. I have stayed in many hotels at club level and drinks have always been included so this was disappointing. The room itself was outdated, had an odor and had some broken lamps in it. Needless to say I decided to check out early and booked a room in another hotel. Expedia refunded the balance of my prepaid costs without delay or question.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location in Chicago!

Posted 22-Feb-2017
Centrally located. Nearby plentey restaurants and the shopping area. Transportation was easy to access and staff was very attentive.
3out of 5
by A verified traveller fromminnesota

Good location

Posted 21-Feb-2017
Great location, nice size room, small beds... Had to pay for wi-if, parking is outrageous
5out of 5
Recommended
for Everyone
by A verified traveller fromMinneapolis

Posted 20-Feb-2017
Was able to book two nights very quickly. Made reservation online at 11:30pm and was able to check-in before midnight. Pleasant experience.
4out of 5
Recommended
for Everyone
by A verified traveller fromLITH

Westin Hotel Stay

Posted 15-Feb-2017
Pros: location
Cons: The bed was stiff and the pillows have no support.
Location: Good walking distance to anything you would want to do.
The bed was stiff and the pillows have no support.