Ratings based on 2,904 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromUS

Not a good start

Posted 28-Nov-2016
Pros: Location
Cons: Attention to details regarding customer satisfaction. Please advise the hotel of this bad experience.
Location: Good location
We (3 adults) checked in at 3:00 PM and went to the room with a porter. There were people still in the room. We were reassigned a room on the fourth floor, wheelchair accessible, next to the elevator, overlooking a roof/air conditioner. We have no wheelchairs. Spent the day touring and returned to the room at 9:30 pm and discovered a sewer gas smell in the bathroom. Called maintenance and were told the wax ring needed replacement and they would do it the next day. We asked for another room and were assigned to the 18th floor. Had to re-pack and relocate. Now, it is 10:30 PM.The hotel made no attempt to apologize, offer any compensation... nothing. Disappointing.
4out of 5
by A verified traveller

Excellent location on Michigan Avenue

Posted 27-Nov-2016
We stayed one night at the Westin. Overall stay was good. Good size clean room & bathroom. Only issue was the bed. Not too comfortable so couldnt sleep well at all.
4out of 5
by A verified traveller fromMichigan

Great location. Great staff

Posted 26-Nov-2016
Nice extended weekend. Great place to stay. Stayed here seveal times in the past.
4out of 5
by A verified traveller fromUS

Posted 23-Nov-2016
Pros: Nice walking distance to various places and events
Location: The shops, the piers, the parks and the restaurants were all nice. Loved the aquarium !!!!
friendly and helpful staff. clean rooms but not overly impressed. I have seen better
4out of 5
by A verified traveller fromUS

Posted 16-Nov-2016
Pros: price
Cons: nothing
Location: magnificent mile shopping
great hotel good location recommended for ppl who want cheap price in the magnificent mile
5out of 5
by A verified traveller fromIllinois

Girls Overnight Downtown Chicago

Posted 14-Nov-2016
Pros: Cleanliness, location, nice staff.
Location: Hancock observatory, Water tower, cab ride to Blue Man Group at Briar St Theater, Lawry's Prime Rib for dinner, Holy Name Cathedral, Oak Tree rest.
It was an older girls' overnight downtown Chicago. We asked for adjoining rooms with our reservation and they accommodated us. Rooms were very nice, clean and updated. Beautiful spacious bathrooms with Kohler products. Hotel staff at the desk and bellman were friendly, and informative. They stored our luggage as we arrived about 10:30 am, and sent a text to advise when the adjoining rooms were ready. They also stored our baggage for a few hours after checkout while we went to brunch. Made our stay a wonderful experience.
5out of 5
by A verified traveller frommexco

Hotel muy bueno en Michigan avenue

Posted 11-Nov-2016
Buen hotel para hospedarse en Michigan avenue está cerca de las mejores atracciones de Chicago muy recomendable
5out of 5
by A verified traveller frommexico

excelente ubicacion y muy buen hotel

Posted 6-Nov-2016
Pros: la parte preferred del hotel muy buen servicio muy limpio y muy serviciales
Cons: el cobro de los paquetes enviados 5usd cada paquete
Location: chicago muy bonita ciudad limpia moderna muy bonita arquitectura y muchos paseos
excelente ubicacion en el centro de michigan avenue cerca de muchos comercios y restaurants y muchas atracciones vale mucho la pena el hotel los cuartos estan remodelados y el lobby esta bien mantenido pero se ve algo viejo
5out of 5
by A verified traveller fromMacomb, United States of America

Great choice for downtown

Posted 5-Nov-2016
Pros: Great staff, comfortable bed and great tv. Great location close to everything
Cons: It was a very small room with a very small bathroom
Location: Everything is very close- restaurants and shops etc
5out of 5
by A verified traveller fromPittsburgh PA

Great overall experience

Posted 15-Oct-2016
Pros: The staff was friendly, accommodating and personable. The shower heads were amazing as well.
Location: Great location. Easy to get to shopping and just a few minute taxi or Uber ride from most attractions
This hotel was great. It has a centralized location and was in a safe neighborhood.