Ratings based on 948 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromMinneapolis

Posted 20-Feb-2017
Was able to book two nights very quickly. Made reservation online at 11:30pm and was able to check-in before midnight. Pleasant experience.
4out of 5
Recommended
for Everyone
by A verified traveller fromLITH

Westin Hotel Stay

Posted 15-Feb-2017
Pros: location
Cons: The bed was stiff and the pillows have no support.
Location: Good walking distance to anything you would want to do.
The bed was stiff and the pillows have no support.
2out of 5
by A verified traveller fromTexas

Close to the magnificent mile

Posted 12-Feb-2017
Pros: Proximate to all the stores
Cons: Customer service
I asked one of the male clerks for directions to a printer and he barely raised his hand and he said over there. It also was very hot in the room at night although we set the ac low.
5out of 5
Recommended
for Everyone
by A verified traveller fromFort Wayne, IN

Good hotel great location

Posted 10-Feb-2017
Awesome location at top of Michigan Ave, next door to shopping. Staff held our bags after checkout so we could go get brunch and shop a little. Rooms are big for Chicago, bathroom is not as nice as it should be but still nothing terrible. Pillows are very soft, downfall if you like a firm pillow.
5out of 5
Recommended
for Everyone
by A verified traveller fromIndianapolis

Close to everything on the Magnificient Mile.

Posted 10-Feb-2017
Staff very friendly, great location. We would definitely stay again!
5out of 5
Recommended
for Everyone
by A verified traveller fromw

Right by Michigan ave with restaurants and shoppin

Posted 20-Jan-2017
Hotel was great but Expedia was not! Needed to make a change in reservation and Expedia was not helpful. Will not use them again.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2017
Great location, near shopping and restaurants. If you drive, the only parking option is $69 a day Valet parking.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Jan-2017
$69.00 to park each night is a little ridiculous, however the service was wonderful.
4out of 5
Recommended
for Everyone
by A verified traveller fromFlorida

Good hotel

Posted 2-Jan-2017
Pros: Walking distance to everything.
Cons: A/C
Location: Walking distance to Shopping, great restaurants, places of interest.
Good hotel, the only thing is the a/c was not cold enough for us. But my biggest complaint is that we asked for a double room with two queens bed and they told us at the moment of checking in that they only had full beds. That was very uncomfortable for us.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Dec-2016
Súper comodidad y ubicación . Amplia recamaras... A unos pasos de los lugares más emblemáticos de Chicago