Ratings based on 3,009 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Kansas

Nothing special about this hotel.

Posted 16-Apr-2017
Pros: Staff friendlyness
Cons: Some form of complimentary breakfast or at least coffee.
Location: On the end of the magnificent mile.
Be aware no internet service unless you want to pay $15.00 a day. Also no complimentary breakfast or coffee. Maybe if you're a loyalty member there are perks. We had an average room and a very small bathroom. We will not stay here again on our future visits to the city.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location. We walked everywhere. Sh

Posted 16-Apr-2017
We went to go visit Northwestern College. We stood on Michigan Avenue at the Westin and the location was amazing for both shopping and sightseeing you can walk everywhere we took an Uber to Northwestern for the first time using Uber and it was great
5 out of 5
Recommended
for Everyone
by A verified traveller from Plainfield, IL

Magnificent downtown location

Posted 28-Mar-2017
Pros: I loved the location. The proximity to the Mag Mile was worth it.
Cons: Parking, I drove past the parking garage twice because I didn't see any signs.
Location: I took my children to the Cheesecake Factory located across the street. My daughters enjoyed the American Girl store located in Water Tower Place.
Location, location, location! The hotel is located right next to the John Hancock building and Water Tower. Lots of shopping and very accessible to transportation. The hotel front desk clerk was very friendly and offered us an upgrade and later check out. Doors were opened for us upon entering and exiting the hotel. The room was nice and very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2017
Cons: Better toilet paper
Very nice staff. Great location. Hotel rooms are comfortable and clean
5 out of 5
Recommended
for Everyone
by A verified traveller from Midlands, UK

Excellent Hotel

Posted 24-Mar-2017
Pros: Friendly staff, comfortable, convenient.
Location: All main shops near by.
Great hotel, really friendly staff would recommend. They were very helpful when we needed to book a restaurant at last minute and great staff in the bar. Great location and easy to get to the Homewares show on the shuttle bus.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Wonderful location!

Posted 20-Mar-2017
Pros: Location
Cons: Ambiance...looking tired
Location: Great shopping, theatre, restaurants....great location!
It was a great weekend at the Westin...in the perfect location for shopping as well as dining! Room was nice, clean, bed comfortable. Has all the amenities you expect from a Westin...but not a 'wow' experience. Rooms are quite generic, but overall very nice.
5 out of 5
Recommended
for Couples
by A verified traveller from Minnesota

Great location and staff

Posted 18-Mar-2017
Pros: I liked everything about this hotel. The shower was phenomenal!
Location: This hotel is right downtown Chicago. We walked to restaurants, museums,parks, and shopped along the Magnificent Mile.
This hotel was great. They allowed us to check-in at 9:30 in the morning. The room was beautiful and spotless. Whatever we needed, they took care of it immediately. The restaurant had delicious food. It was a great get away. Thank-you!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to lots of shopping and restauran

Posted 14-Mar-2017
They tried to talk us into upgrade on higher floor with lake view but really wasn't worth it.
4 out of 5
Recommended
for Everyone
by A verified traveller from pittsburgh

nice location

Posted 13-Mar-2017
Right across the street from John Hancick building
2 out of 5
by A verified traveller

Posted 1-Mar-2017
OK place. Business generic. Had a room with two double beds as requested. Room only had one small club chair. Called hospitality services and asked for another chair so my wife and I could visit and read. While we stepped out of our room for early dinner they brought us a chair---a straight back dining chair from a banquet room. They were zero help on the matter.