Ratings based on 2,672 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Great Hotel near conference site

Posted 7-Feb-2016
Pros: Elegant with comfort
Cons: Very small bathroom in Room 804.
Location: All the sites of Michigan Avenue and Chicago!
We enjoyed our one night stay at the Westin while attending a conference nearby.
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Downtown Chicago

Posted 4-Feb-2016
Pros: You can't beat a Heavenly Bed!!
We enjoy staying at Westin hotels. The Westin Michigan Avenue was great! It's across the street from the Hancock Tower, so easy to walk around to shops and places to eat.
Comment from Hotel Management
6-Feb-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveller from Detroit

Business trip

Posted 2-Feb-2016
Very nice hotel. The room wasn't soundproof enough. Otherwise it was almost perfect
Comment from Hotel Management
6-Feb-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Posted 31-Jan-2016
Pros: Location and Cleanliness.
Location: Next to John Hancock and Water Tower(American Doll Place)
I asked for an hour late check out and was granted. That was really nice. We had enough time to celebrate my daughters birthday (Brunch) at 95th signature room.
Comment from Hotel Management
6-Feb-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review! We are so glad that you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 25-Jan-2016
Perfect for walking Michigan Ave. Courteous staff and quick check-in. We had beautiful Lake view.
Comment from Hotel Management
27-Jan-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review! We are so glad that you enjoyed your stay! Be well, Bonnee
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2016
Great location on Michigan Avenue, close to shopping and restaurants! Room was clean and comfortable, partial view of lake. We will definitely stay here again when we come to the city.
Comment from Hotel Management
27-Jan-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review! We are glad that you enjoyed your stay! Be well, Bonnee
5 out of 5
Recommended
for Everyone
by A verified traveller from Roanoke IL

Sisters weekend.

Posted 25-Jan-2016
Great beds, very clean, well-appointed. And you cant beat the location.
Comment from Hotel Management
27-Jan-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2016
The room was very nice! Hotel staff extremely friendly.
Comment from Hotel Management
27-Jan-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveller from TokyoJapan

Posted 22-Jan-2016
Concierge Ms.Kira was very good and her arrangement for Limo service was nice.
Comment from Hotel Management
27-Jan-2016 by Westin Experience Specialist, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 15-Jan-2016
Wonderful time in Chicago. Staff very friendly. Service was great
Comment from Hotel Management
21-Jan-2016 by Westin Experience Specialist, Hotel Management
Thank you for your great review!