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Reviews of The Royal Sonesta Chicago Downtown

4 out of 5
The Royal Sonesta Chicago Downtown
71 E Wacker Dr, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1356 out of 1933 reviews" "
Rating 8 - Good. 319 out of 1933 reviews" "
Rating 6 - Okay. 129 out of 1933 reviews" "
Rating 4 - Poor. 62 out of 1933 reviews" "
Rating 2 - Terrible. 67 out of 1933 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a top notch hotel! The rooms are spacious and clean, and the views are amazing!
Stayed 5 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely helpful, the rooms were comfortable and clean.
Stayed 2 nights in May 2024

8/10 Good

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Yuze Liu, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in May 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alexandra Gross on May 24, 2024
We are so glad you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had called ahead of my stay & talked to Crystal about helping me make our stay memorable as it was my sister’s first visit to Chicago. She was wonderful & when we arrived we found we had a beautiful room on the 29th floor with the very best view. The location & then the wonderful aroma of the lobby are great. Check-in was easy with Melanie at the front desk & housekeeping services excellent (thank you Hernandez). Everything was perfect - with the small exception of the bathroom barn door.
Stayed 5 nights in May 2024

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Great location& staff professional and friendly!
Stayed 1 night in May 2024
Response from Alexandra Gross on May 24, 2024
We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Feb 2024
Response from Alexandra Gross on May 21, 2024
We are so happy to hear you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is amazing! Easy access to everything! Only thing that brought it down was the TRUMP building across the street. We wanted a river view (which was beautiful) except for the DIRECT view of that awful building!
Stayed 3 nights in May 2024
Response from Royal Sonesta Team on May 20, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Royal Sonesta Team on May 20, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Close walk to theater district. Amazing views of the city. Was able to get in our room early, and staff was very friendly.
Stayed 1 night in May 2024
Response from Royal Sonesta Chicago Downtown on May 20, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 Excellent

Brent Alan, Lake Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at the Chicago property and it was an awesome experience.
Stayed 3 nights in May 2024
Response from Royal Sonesta Chicago Downtown on May 20, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Royal Sonesta Chicago Downtown on May 20, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great overall experience
Stayed 4 nights in May 2024
Response from Royal Sonesta Chicago Downtown on May 20, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great views
Stayed 1 night in May 2024
Response from Royal Sonesta Chicago Downtown on May 17, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in May 2024
Response from Royal Sonesta Chicago Downtown on May 17, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Royal Sonesta Chicago Downtown on May 17, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The view was awesome, the room was comfortable and beautifully decorated. Super clean and a great location!
Stayed 1 night in May 2024
Response from Alexandra Gross on May 16, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

6/10 Okay

Martha

Liked: Property conditions & facilities
Disliked: Staff & service
Overall Cleaning department and Valet were very good. As for a few of the customer service front desk including the first girl that checked us in to Room 3007 forgot to register our 2 room passes and we could not get into our room the night we got there. She never took the time to make sure our passes were working correctly. Then on Sunday Morning, the girl at the front desk was not pleasant and looked like she did not want to be there working- Not friendly at all- Ladt but not least, a front desk female employee named LJ was super unhelpful and really rude and disrispectful when we asked for minor change at the front desk to give a tip to the valet person as we were leaving that morning- She sent me to the cafeteria and the lady there was also rude and said they did not give out change even though we were spending money as a hotel guest-Wow! LJ said she could only send an email and it might take a while to respond which does not help a guest when they are checking out- Bad attitude and she was also mumbling as I approached here and said the lady at the cafeteria did not want to provide change- The least LJ could have done was call the manager to at least try to help us solve this situation but she failed to do so, again repeating that she could only send an email and we had to wait until they replied which of course is of no help- Terrible customer service overall by the front desk- Do you want guest to spend money staying at the hotel, but not willing to treat customerright
Stayed 1 night in May 2024
Response from Royal Sonesta Chicago Downtown on May 17, 2024
Dear Martha,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta Chicago Downtown. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Kam Ming, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking helper could be more pleasant when returning the car
Stayed 1 night in May 2024
Response from Royal Sonesta Chicago Downtown on May 17, 2024
Dear Kam Ming, I am sorry for the issue you experienced with valet, your feedback is very valuable to us. We will forward this to our valet team

6/10 Okay

Pin-Chien, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities
The towels were not collected by the cleaners. Besides this, everything else is awesome
Stayed 4 nights in May 2024
Response from Royal Sonesta Chicago Downtown on May 17, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectationWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Bradly

Liked: Cleanliness, property conditions & facilities
Everything was in walking distance
Stayed 2 nights in May 2024
Response from Royal Sonesta Team on May 17, 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. It’s in a very busy location but convenient to walk around.
Stayed 1 night in May 2024
Response from Hotel Management on May 12, 2024
Good afternoon Grace, thank you for taking the time to submit a review. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright big rooms!
Stayed 1 night in May 2024
Response from Alexandra Gross on May 11, 2024
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! Such a great location and amenities.
Stayed 2 nights in May 2024
Response from Alexandra Gross on May 10, 2024
Thank you Sara. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have picked a better spot to stay on my trip to Chicago. Everything was walkable and equidistant to the hotel, which was amazing. The views were amazing. The staff was amazing.
Stayed 3 nights in Apr 2024
Response from Alexandra Gross on May 10, 2024
We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback regarding the staff and amenities. We hope to welcome you back in the near future.

10/10 Excellent

Iftikhar Ali

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Alexandra Gross on May 11, 2024
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Royal Sonesta Chicago Downtown on May 9, 2024
Hi william, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great location and stay
Stayed 4 nights in May 2024
Response from Royal Sonesta Chicago Downtown on May 8, 2024
Hi Dana, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 Excellent

Kaitlyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property 4 or 5 times now and I am never disappointed. The River View is AMAZING. Great location and close to almost everything, otherwise a short distance to the train. Always my number 1 choice and recommendation for Chicago!
Stayed 3 nights in Apr 2024
Response from Royal Sonesta Chicago Downtown on May 8, 2024
Hi Kaitlyn, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were very professional
Stayed 3 nights in May 2024
Response from Royal Sonesta Team on May 8, 2024
Hi Carlos, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 Excellent

Tea, CHICAGO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, hotel smelled fantastic and was very clean. Really a stunning location, decor and service. overall great experience. Diamond at the front desk did a great job welcoming us.
Stayed 1 night in May 2024
Response from Alexandra Gross on May 6, 2024
Thank you for taking the time to provide us with the positive feedback. We will be sure to let Diamond know she was a part of your positive experience. We hope to welcome you back in the near future.

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Royal Sonesta Team on May 8, 2024
Hi georgia, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

8/10 Good

belle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Royal Sonesta Chicago Downtown on May 8, 2024
Hi belle, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again if we visit Chicago in the future. The staff is incredibly friendly and helpful. The location is perfect for walking to various destinations in the Loop. The rooms are cleaned daily, and ours was in pristine condition. An all around wonderful experience! Our only negative reaction was to the overpowering cologne/scent once you enter the lobby. It's some kind of vanilla/floral/spice combination and it is very, very strong. We didn't need to spend much time in the lobby, so it didn't affect our overall experience.
Stayed 3 nights in May 2024
Response from Alexandra Gross on May 6, 2024
Thank you so much for taking the time to provide us with the positive feedback. We are so glad to hear you enjoyed your stay. Thank you for letting us know your opinion on our scent in the lobby as it helps us in the future. We hope to welcome you back in the near future.

10/10 Excellent

miriam

Stayed 2 nights in Mar 2024

10/10 Excellent

Jasman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness, the area. I really enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on May 6, 2024
We are so happy to hear you enjoyed your stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Candace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property and how friendly and personable the staff was.
Stayed 5 nights in Apr 2024
Response from Royal Sonesta Chicago Downtown on May 1, 2024
Hi Candace.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff at the property. The venue was super clean and friendly. Close to tons of foods and shops and events.
Stayed 1 night in Apr 2024
Response from Royal Sonesta Chicago Downtown on May 1, 2024
Hi Kyle.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in, the staff was incredibly attentive. My friends and I had a very jam packed weekend ahead of us and were very grateful with the hotel holding our luggage before check in and after check out. The room was gorgeous and very clean! We had a wonderful time and chicago and can confidently say that the hotel service was a huge part of that! Will definitely stay here again
Stayed 1 night in Apr 2024
Response from Alexandra Gross on May 6, 2024
We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We are so happy that we were able to be a part of your Chicago experience.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación del hotel está perfecta.
Stayed 3 nights in Apr 2024
Response from Royal Sonesta Chicago Downtown on Apr 29, 2024
Hi Marlon.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Royal Sonesta Chicago Downtown on May 1, 2024
Hi Elizabeth.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Thomas C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, the staff was very nice. Hotel is conveniently located near a lot of restaurants and close to public transportation
Stayed 3 nights in Apr 2024
Response from Royal Sonesta Chicago Downtown on Apr 27, 2024
Hi Thomas.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling solo, felt extremely safe at the Royal Sonesta. Very well connected for any tours/restaurants/bars, all mostly in walking distance. Was not happy with my room initially and the front desk upgraded me at no extra charge. Amazing hospitality, would definitely stay here again!
Stayed 5 nights in Apr 2024
Response from Alexandra Gross on Apr 25, 2024
Hi Alice.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Rim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super convenient location, great river view from the top floor and exceptional service from everyone we dealt with at the property, front desk went above and beyond to anything we needed and any questions we asked. will come back again for sure
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
We are so happy to hear you enjoyed your stay with us. Thank you for taking the time to provide us with a positive review. We hope to welcome you back in the near future.

10/10 Excellent

Susan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was bright and airy, spacious, and lovely. The staff were friendly, helpful, and professional. The location was ideal for exploring the city. We thoroughly enjoyed our stay and would love to return there on our next visit to Chicago. Highly recommend!
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for the positive feedback. We are so happy to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Merry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly. We loved how the hotel was within walking distance of everything. Hotel was very clean and the rooms were amazing. Everything was perfect, will definitely come back
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for the positive feedback. We are so happy to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

JINHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for the positive feedback. We are so happy to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely amazing. We’ll be back!
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for the positive feedback. We are so happy to hear you enjoyed your stay with us. We hope to welcome you back in the near future.