Property amenity

Reviews of The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

4.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 767 out of 1004 reviews" "
Rating 8 - Good. 147 out of 1004 reviews" "
Rating 6 - Okay. 55 out of 1004 reviews" "
Rating 4 - Poor. 20 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kavita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, beautiful and close to everything!
Stayed 1 night in Mar 2024

10/10 Excellent

Angeliqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and enjoyed the hotel staff from the front desk to the bar tenders. Everyone was pleasant and helpful. The bedding was great, except the pillows are too soft. Bathroom was great and location was within walking distance of just about everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Muhammad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Devonte

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything I expected
Stayed 2 nights in Mar 2024

10/10 Excellent

KIERAN MICHAEL

Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice size. Staff very accomodating
Stayed 1 night in Feb 2024

8/10 Good

Antonina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall I enjoyed the stay. However staff could be more professional.. the only lady that was very helpful was the hostess at the restaurant
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey, Grand Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, easy to walk around. Parking is tough but everything else was fantastic.
Stayed 2 nights in Feb 2024

6/10 Okay

dominique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Mckinley

Stayed 1 night in Feb 2024

8/10 Good

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel but isn’t quite lux, the rooms are clean but a little underwhelming for the price. The staff is amazing though and the lobby is truly gorgeous in that art deco revival style. The concierge were very helpful and the location is perfect if you want to be in the middle of the action and close to the lake. I wish the television was a smart TV, who watches cable these days, I’d prefer to stream right to the TV. Would I stay here again? Yes. I really did like the easy access to Nordstrom and the lobby bar/lounge was very nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, perfect for a weekend getaway.
Stayed 1 night in Feb 2024

10/10 Excellent

marko

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property .
Stayed 1 night in Jan 2024

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel! Service was friendly and helpful! Location is perfect, connected to the mall, right on Michigan Ave, 10 minute train to State street stores, 10 minute train ride to Rush and Oak store area!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023

8/10 Good

Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Medzit

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Place is in a somewhat decent location. We picked The Gwen because we wanted to spend sometime shopping at Nordstrom and wanted to avoid walking in the cold. It started off right away with a terrible impression. We stay in hotels in Chicago 8-10 times per month and I don’t think I will stay here for the price, service and value we received. When we arrived the valet failed to acknowledge us. Finally after unpacking our belongings I stood in front of the valet stand and the valet continued to finish writing whatever he was writing for about a solid 30 seconds when I finally cleared my throat and we made eye contact. How can I help you sir? I’d like to valet my car. He took my name down on a piece of paper and then asked me to turn my car off. I told him that I should probably move my car out of the way because there’s cars waiting to go through. He replied and said it’s not my problem they can wait. As I started to walk away the cars behind me now started to honk and cause a scene and make me look like it’s my fault that the valet told me to leave my car there. I told him to please move the car. And I proceeded to walk into the first level to take the elevator. Waited 5 MIN. for elevator and I watched through the windows as the valet driver kept pushing my brake lights and not going anywhere. Long story short. valet driver didn’t know how to start my car and I had to send it to the dealer because he had caused it to go into limp. Car was in D and off
Stayed 1 night in Nov 2023

10/10 Excellent

Roberta

Love the hotel rooms were wonderful
Stayed 1 night in Nov 2023

10/10 Excellent

Mario V.

Liked: Cleanliness, staff & service, property conditions & facilities
Front office staff was great and friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Arica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Getaway To The City!
A group of friends and myself stayed for a night at The Gwen. We arrived early and fully anticipated having to wait for a room. However the person checking us in, Luigi, was amazing and found us a room that had just been cleaned. He was friendly, talkative and professional throughout the entire process and made checking in a breeze. We booked a room with 2 queen beds and were pleasantly surprised at the size of the room. We were a little nervous about being so close to the elevators, but it turned out to not be an issue. The room was clean and the beds were comfortable. The varying types of firmness in the pillows was also a very nice touch and made the bed even more comfortable. We grabbed cocktails at the bar downstairs and the great service continued there as well. Our server was prompt, friendly and even gave us some good pointers of where to go after dinner. In the morning we had brunch out on the terrace, which was heaven considering we visited in November. Again, our service was great and the food was excellent. It was the perfect send off to our night out. Overall, everyone agreed it was an amazing stay from beginning to end. We will definitely be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The Concierge, Russell, was fantastic- kind, friendly, well-informed, positive, professional, good person:)!
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023

10/10 Excellent

Whitney

Stayed 1 night in Oct 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for anyone wanting to be right by Michigan Avenue shopping. The restaurant was wonderful and it was connected to a shopping center that has Nordstrom.. I would absolutely stay here again. The hotel was clean, quiet & perfect for a night away as a couple to to bring your family and shop.
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic Couples Hotel
Lovely hotel. The bed was comfortable. The service was lovely. Would definitely stay again and recommend to a friend.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Orla, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of walkable Chicago! Very comfy and safe.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jearleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Comfortable and quiet - close to everything I wanted to do. Check in and checkout was great / LuiGi was awesome!
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Bobby

Stayed 2 nights in Sep 2023

8/10 Good

Russel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whole lot of shakin goin on
We’ve stayed here before and and always love it. We got stuck on the side facing the office building across the way (perfect, if you’re an exhibitionist). Bed was comfy, however, it shook and vibrated (unintentionally, I’m sure?) We were in the 12th floor. Not sure why the bed shook so much.
Stayed 1 night in Aug 2023

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 5 star hotel. Self parking option is super convenient and extremely comfortable and beautiful room. Well maintained and very clean hotel without a doubt.
Stayed 1 night in Sep 2023

8/10 Good

jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lobby and bar/dining. Staff were exceptional - Friendly and efficient. Nothing was too much trouble. Room was a little tech-dated (no integrated USB ports) and deluxe king felt kinda small. A lot of noise at night from what sounded like drag racing on Michigan Ave. Bathroom was good size and comfortable. Bed was super comfy! Loved that there was peloton in the gym!
Stayed 2 nights in Aug 2023

8/10 Good

Owin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 14, 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Obor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 8, 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 20, 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Joanne

Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 8, 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Abigale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Chiyuki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is big and clean. The stuffs were very kind.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 27, 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location…I was able to walk to just about everything.
Stayed 5 nights in May 2023
Response from Hotel Management on Jun 26, 2023
Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

laquata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Spacious and clean rooms. Parking a bit on the high side tho. Excellent service. Beautiful outdoor patio with fire pit dining. Easy walk to everything…..Michigan Ave. Shopping and restaurants. Will definitely return
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 23, 2023
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

kola

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in May 2023
Response from Hotel Management on Jun 6, 2023
Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

8/10 Good

Sydni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We paid for a city view, but I am not sure I would call the view we had a city view. The room was still very nice though!
Stayed 1 night in May 2023
Response from Hotel Management on Jun 23, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.