Exterior

Reviews of SpringHill Suites Chicago O'Hare by Marriott

3 out of 5
SpringHill Suites Chicago O'Hare by Marriott
8101 West Higgins Road, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 537 out of 1005 reviews" "
Rating 8 - Good. 245 out of 1005 reviews" "
Rating 6 - Okay. 106 out of 1005 reviews" "
Rating 4 - Poor. 71 out of 1005 reviews" "
Rating 2 - Terrible. 46 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Travelled with partner
Very clean, great breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Emmanuel Joshua

Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Liked: Property conditions & facilities
Tucked away from I93 but super accessible
Stayed 1 night in Mar 2024
Response from JRT on Mar 11, 2024
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

6/10 Okay

Katalin

Liked: Cleanliness, staff & service, property conditions & facilities
Deceptive description: refundable reservation costs $15 extra, with “$10 food and beverage credit”, but it is not for food at the restaurant, only for snacks at the reception desk (vending machine type of junk food). Deceptive and disappointing.
Stayed 1 night in Mar 2024
Response from JRT on Mar 8, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from tollway
Stayed 1 night in Mar 2024
Response from JRT on Mar 5, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us, and we look forward to seeing you the next time your travels bring you to the area.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was better than expected
Stayed 7 nights in Feb 2024
Response from JRT on Feb 29, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. I am delighted to learn you enjoyed your visit and were happy with the service you received. We appreciate your feedback and will share your kind words with the rest of our team.

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 1 night in Feb 2024
Response from JRT on Feb 29, 2024
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

Conrado, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good :) excellent . Shawn the receptionist is the best. Thank you for ur service
Stayed 2 nights in Feb 2024
Response from JRT on Feb 26, 2024
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighboring room smoking illegal substances, loud music, dirty sheets, dirty tub. Pool seems to be loosing paint job, paint scrapping inside pool.
Stayed 1 night in Feb 2024
Response from JRT on Feb 12, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for issues you experienced with us. As our guest you deserve to have a wonderful experience and behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice that they have an airport shuttle makes it very convenien and that Outback Steakhouse is right on the property
Stayed 1 night in Feb 2024
Response from JRT on Feb 12, 2024
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

APIDON

Liked: Cleanliness, staff & service, property conditions & facilities
everything is good and Happy to stay at the hotel.
Stayed 4 nights in Jan 2024
Response from JRT on Feb 7, 2024
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay before a flight but a little bit old
Stayed 1 night in Jan 2024
Response from JRT on Jan 29, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us, and we look forward to seeing you the next time your travels bring you to the area.

10/10 Excellent

Nabeel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from JRT on Jan 25, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from JRT on Jan 25, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. I am delighted to learn you enjoyed your visit and were happy with the service you received. We appreciate your feedback and will share your kind words with the rest of our team.

6/10 Okay

Veronica

Liked: Cleanliness
I didn’t like that I ask for a king size bed and they gave me a queen size bed
Stayed 2 nights in Jan 2024
Response from JRT on Jan 24, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for issues you experienced with us. As our guest you deserve to have a wonderful experience and behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!

6/10 Okay

Denzel

Liked: Cleanliness, staff & service, property conditions & facilities
The Tv didn’t work and some complimentary water bottles would’ve been nice but other than that, it was a nice experience.
Stayed 1 night in Jan 2024
Response from JRT on Jan 22, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Good breakfast. Easy check-in/out. Friendly staff.
Stayed 2 nights in Jan 2024
Response from JRT on Jan 22, 2024
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

Lipny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JRT on Jan 15, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us, and we look forward to seeing you the next time your travels bring you to the area.

10/10 Excellent

Douglas, MERRIMAC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and knowledgeable. Would stay here again.
Stayed 1 night in Jan 2024
Response from JRT on Jan 15, 2024
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.

10/10 Excellent

Tammy

Travelled with pets, Travelled with group
Liked: Amenities
I took a trip from NY to The Chi. Took my 12 pound service dog with me. The room and service were amazing! I would definitely stay there again! Thank u
Stayed 3 nights in Dec 2023
Response from JRT on Jan 8, 2024
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.

10/10 Excellent

JORGE ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Courtesy.
Stayed 6 nights in Dec 2023
Response from JRT on Jan 8, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Miguel

Stayed 4 nights in Dec 2023
Response from JRT on Jan 8, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. I am delighted to learn you enjoyed your visit and were happy with the service you received. We appreciate your feedback and will share your kind words with the rest of our team.

10/10 Excellent

IBROKHIM, Columbus

Liked: Cleanliness, staff & service, amenities
👍👍👍👍👍👍👍👍👍
Stayed 1 night in Dec 2023
Response from JRT on Jan 24, 2024
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.

8/10 Good

Nagsen

Stayed 1 night in Dec 2023
Response from JRT on Jan 19, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us, and we look forward to seeing you the next time your travels bring you to the area.

10/10 Excellent

Avilio

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from JRT on Jan 1, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us, and we look forward to seeing you the next time your travels bring you to the area.

10/10 Excellent

Terrione

Stayed 2 nights in Dec 2023
Response from JRT on Jan 18, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. I am delighted to learn you enjoyed your visit and were happy with the service you received. We appreciate your feedback and will share your kind words with the rest of our team.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JRT on Jan 1, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Nathan, Singapore

Stayed 1 night in Dec 2023
Response from JRT on Jan 10, 2024
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us, and we look forward to seeing you the next time your travels bring you to the area.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a convenient location to stay at. Ease of booking a room with them. The room was stuffy, no air circulation even with fan on. Not a fan of having to go to the lobby for vending machine items. A $30 dollar over night charge for parking is ridiculous, they are not down town.
Stayed 3 nights in Dec 2023
Response from Mk on Dec 20, 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always helpful to receive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of understanding the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Warmest Regards,

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i dont think is great about this hotel is the breakfast, which is ok but nothing special. Everyone is very nice and professional and it is so close to the airport.
Stayed 1 night in Dec 2023
Response from MK on Dec 20, 2023
Dear Kristine,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Affordable Option
The room was comfortable even though the heating unit looks like it is from the 1950s. The location was extremely convenient. The restaurant in the lounge was great. The price is incredible.
Stayed 1 night in Dec 2023
Response from JRT on Jan 1, 2024
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from JRT on Jan 1, 2024
Thank you so much for your kind review! We know your time is valuable and we appreciate you taking the time to share your experience with others.We are glad that you enjoyed your time at the SpringHill Suites, Chicago O’Hare, as our team does try very hard to ensure each guest has a wonderful stay. It was a pleasure having you here and we hope to see you again soon!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JRT on Jan 1, 2024
We greatly appreciate your kind review! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

Jacinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mk on Dec 20, 2023
Dear Jacinda,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

La Tonya Aliana Lauryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very sweet!! I will definitely come back
Stayed 3 nights in Dec 2023
Response from Mk on Dec 20, 2023
Dear Alina Tonya,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Carmella

Stayed 2 nights in Dec 2023
Response from JRT on Jan 1, 2024
Thank you for sharing your experience at the SpringHill Suites, Chicago O’Hare. We appreciate your comments. We hope to have the privilege of serving you again in the future. Thank you again for your helpful feedback.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great stay near Park Ridge. Breakfast was good and the room was comfy.
Stayed 2 nights in Dec 2023
Response from JRT on Dec 11, 2023
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.

10/10 Excellent

Kayla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like my stay was really nice the mangers and the lady at the front desk was super nice, this hotel is an hour from the city by street but the area is nice you get a super cool view of the planes flying in and out of the airport and you get to see more of the area which is super nice.
Response from JRT on Dec 8, 2023
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.

8/10 Good

J Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Good price. Took a while for our room to be ready though.
Stayed 6 nights in Nov 2023
Response from JRT on Dec 6, 2023
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Convenient to Blue Sky parking for early flight the next day.
Stayed 1 night in Dec 2023
Response from JRT on Dec 5, 2023
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JRT on Dec 5, 2023
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Alexandra

Stayed 1 night in Nov 2023
Response from JRT on Jan 1, 2024
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. I am delighted to learn you enjoyed your visit and were happy with the service you received. We appreciate your feedback and will share your kind words with the rest of our team.

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our check in and check out the front desk staff were super friendly and nice.
Stayed 1 night in Nov 2023
Response from JRT on Nov 28, 2023
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I just the place it great plus I can connect my streaming service to room tv
Stayed 1 night in Nov 2023
Response from JRT on Nov 28, 2023
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. I am delighted to learn you enjoyed your visit and were happy with the service you received. We appreciate your feedback and will share your kind words with the rest of our team.

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Liked: The pool water was warm. Disliked: Having to pay $30/night to park in their outdoor surface lot. If I go back I'll park on the street. The thermostat in the room is ancient. No way to set a temperature. Complaint: We were specifically told the hours of breakfast were moved back an hour for Thanksgiving when we checked in. When we went down for breakfast, the hours had not been changed and we were too late. We were left trying to find breakfast on Thanksgiving somewhere else. No apologies or refunds offered, just the excuse it came from corporate. Sheesh. We will not be back.
Stayed 2 nights in Nov 2023
Response from JRT on Nov 28, 2023
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for issues you experienced with us. As our guest you deserve to have a wonderful experience and behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities
Staff upon arrival was very pleasant. Staff next morning rough. Breakfast was cleaned out at 9 despite verbal info that Thanksgiving was a holiday, and posting that Holiday breakfast was till 10. The lady would not stop cleaning up and a ??supervisor??? stated: oh no, tomorrow is when we observe the Holiday, this lady has to go home to her family...rude, weird, and unprofessional
Stayed 1 night in Nov 2023
Response from JRT on Nov 28, 2023
Thank you for sharing your experience at the SpringHill Suites, Chicago O’Hare. We appreciate your comments and apologize for not fully meeting your expectations. We have taken steps to resolve your concerns and hope to have the privilege of serving you again in the future. Thank you again for your helpful feedback.

6/10 Okay

ryan

B/a
Stayed 1 night in Nov 2023
Response from JRT on Nov 28, 2023
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share it with our entire team. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Janak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, shuttle to airport was fast and efficient. Staff very friendly
Stayed 1 night in Nov 2023
Response from JRT on Nov 27, 2023
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean, friendly staff.
Stayed 1 night in Nov 2023
Response from JRT on Nov 24, 2023
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!

10/10 Excellent

daniel

Stayed 1 night in Nov 2023
Response from JRT on Dec 11, 2023
Thank you for taking the time to review your experience at the SpringHill Suites, Chicago O’Hare. I am delighted to learn you enjoyed your visit and were happy with the service you received. We appreciate your feedback and will share your kind words with the rest of our team.