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Reviews of River Hotel

4 out of 5
River Hotel
75 East Wacker Drive, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1726 out of 2809 reviews" "
Rating 8 - Good. 580 out of 2809 reviews" "
Rating 6 - Okay. 264 out of 2809 reviews" "
Rating 4 - Poor. 137 out of 2809 reviews" "
Rating 2 - Terrible. 102 out of 2809 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in the best part of town
Stayed 2 nights in Apr 2024

10/10 Excellent

Myunghee

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to be able to see the river view. Parking fee was also cheaper.
Stayed 1 night in Apr 2024
Response from CQ on Apr 24, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

2/10 Terrible

Xin

Do not purchase parking
Stayed 1 night in Apr 2024
Response from Raina A on Apr 23, 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

10/10 Excellent

Aneesa

Stayed 1 night in Apr 2024
Response from CQ on Apr 24, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Lorenzo, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't done during my stay
Stayed 2 nights in Apr 2024
Response from CQ on Apr 22, 2024
We are glad to hear your stay was an enjoyable stay. We will notify the pertinent department of the issue. We look appreciate your continued support and we look forward to hosting you in the near future!

10/10 Excellent

Tilakraj

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap,safe nice and clean rooms
Stayed 1 night in Apr 2024
Response from CQ on Apr 22, 2024
We are ecstatic to hear your stay was a great experience! We will continue to strive for excellent service. We look forward to seeing you all again in the near future!

4/10 Poor

Juliana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not anything special looked like a closet, small, no view outside windows at all, lobby smelled bad, for some reason there was kitchen utensils left inside the bathroom, hotel makes you pay for parking and claim it to be “convenient” but you STILL have to walk 10 minutes from parking garage to to hotel. I will say the attendant at the front desk was kind and helped us check in. The worker was the only good thing the hotel has.
Stayed 1 night in Apr 2024
Response from Raina A on Apr 22, 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from RainaA on Apr 23, 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience. We hope to see you again soon!

10/10 Excellent

Rafael, Romulus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Raina A on Apr 22, 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Keri, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not care for offsite parking
Stayed 1 night in Apr 2024
Response from Raina A on Apr 22, 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!

10/10 Excellent

Adesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fantastic!!!
Stayed 2 nights in Apr 2024
Response from CQ on Apr 22, 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, friendly staff, clean and quiet.
Stayed 1 night in Apr 2024
Response from CQ on Apr 22, 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Raina A on Apr 22, 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

6/10 Okay

Bryan

Liked: Staff & service
Poor sound insulation. People drive by revving their windows fines LOUDLY into the night. Bring earplugs. Also, heating issues. I needed to request a space heater to sleep
Stayed 2 nights in Apr 2024
Response from CQ on Apr 21, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Staff member should familiarize themselves for tourist and where to guide them. I asked where to purchase some tickets ended up sending me to the wrong place.
Stayed 3 nights in Apr 2024
Response from CQ on Apr 21, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 Poor

David

Business traveller
Disliked: Amenities
Got what I paid for. Affordable and not bad. For a quick business stay it was fine. Just not lux. It’s fine.
Stayed 1 night in Apr 2024
Response from CQ on Apr 20, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

6/10 Okay

Natalya

Travelled with family
Liked: Cleanliness, staff & service
The hotel is conveniently located but the building is certainly old so the rooms and bathrooms are small. The air conditioning in our room didn’t work so that made it somewhat unpleasant.
Stayed 1 night in Apr 2024
Response from CQ on Apr 20, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Melvin Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly was the best hotel I could’ve picked. It made every night feel cozy. And the complimentary water bottles came in clutch 😂! Everything is near by, if not then transportation around the hotel is also really close. Will be back !
Stayed 3 nights in Mar 2024
Response from CQ on Apr 19, 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from CQ on Apr 20, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

8/10 Good

Davia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location for downtown access
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Apr 19, 2024
Thank you for the kind words! We hope to have you with us again in the near future.

10/10 Excellent

Salena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and terrific!
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Great to hear! We are thrilled you had a great stay and hope to have you with us in the near future.

10/10 Excellent

Adesh

Just wonderful and will be back!
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Thank you so very much for the kind words.

10/10 Excellent

Keren

Liked: Cleanliness, staff & service, property conditions & facilities
We love the location
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Thank you very much for the kind rating and words.

10/10 Excellent

Gagan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff is amazing, had a last minute change of mind about the room I book and they upgraded us on spot. Everyone there is amazing and very helpful! The hotel its self is at a prime location and only a few minutes walk away from the attractions in Chicago. The valet service was good and very handy in a busy city like Chicago.
Stayed 2 nights in Apr 2024
Response from Liz Cano on Apr 17, 2024
We are thrilled to hear our Front Desk agents were able to upgrade you for your time with us. We hope you visit us again in your future travels to Chicago.

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was awesome. The location of the hotel was very convenient.
Stayed 3 nights in Apr 2024
Response from Liz Cano on Apr 17, 2024
We are happy to hear our front desk team took great care of you. We are also happy you enjoyed our great location and found it convenient.

10/10 Excellent

Mary H, Miramar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is located in prime downtown and was super clean. Outstanding job
Stayed 3 nights in Apr 2024
Response from Raina A on Apr 16, 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again!

6/10 Okay

LeeAnna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a king bed and got two single beds pushed together with a very uncomfortable gap in between. Small room but worked for the night.
Stayed 1 night in Apr 2024
Response from Raina A on Apr 16, 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

10/10 Excellent

Jorge, Hialeah

Stayed 4 nights in Apr 2024
Response from Liz Cano on Apr 17, 2024
We appreciate you taking the time to review our hotel. We are pleased to hear you enjoyed your recent time with us. We hope you visit us again soon.

8/10 Good

Argelia

Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 3 nights in Apr 2024
Response from CQ on Apr 16, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

William, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CQ on Apr 16, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great view except having to see a Trump building across the river.
Stayed 2 nights in Apr 2024
Response from CQ on Apr 16, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 Poor

Timilehin

Disliked: Cleanliness
Room is small compared to what’s posted online . Room isn’t so clean
Stayed 2 nights in Apr 2024
Response from CQ on Apr 15, 2024
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Raina A on Apr 16, 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
price
Stayed 1 night in Apr 2024
Response from CQ on Apr 15, 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

6/10 Okay

Hardi

Travelled with partner
Liked: Cleanliness, amenities
Room was very small. Barely space to walk around!
Stayed 1 night in Apr 2024
Response from CQ on Apr 14, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is right on the river walk, great location, easy to walk around and Uber from hotel to other locations. Rooms are pretty small and very outdated. Our TV did not connect to the cable, so we were unable to watch the TV our entire stay. It didn’t connect to our phones either to stream. We did contact maintenance, it connected and 10 minutes later disconnected and still did not work.. bummer. None of the rooms had the ability to heat, only cooling options, so if you need to get warm you have to call downstairs for a portable heater. Was not a bad stay for the price but too many inconveniences.
Stayed 3 nights in Apr 2024
Response from CQ on Apr 14, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raina A on Apr 14, 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location
Stayed 1 night in Apr 2024
Response from CQ on Apr 13, 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again!

4/10 Poor

Perris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like that their were no windows in the room. No city view or any kind of view at that matter
Stayed 3 nights in Mar 2024
Response from CQ on Apr 13, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, staff & service
Close/walking distance to a ton of restaurants and shopping. Hotel restaurant has been closed down. View was of a wall of the building a couple feet from the window. I suppose everything was clean but definitely did not live up to the photos. Probably the worst hotel mattress I’ve slept on? Mostly just felt like springs.
Stayed 3 nights in Apr 2024
Response from CQ on Apr 13, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

4/10 Poor

Omar

Travelled with partner
Disliked: Staff & service, amenities
.
Stayed 1 night in Apr 2024
Response from CQ on Apr 11, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dusty and there dust all over the table and cabinets If I can i would like to get a refund very bad experience got to a point to where I wouldn’t want to go back to the room
Stayed 5 nights in Apr 2024
Response from CQ on Apr 11, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

8/10 Good

Rojina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were unique and the deluxe rooms had separate bathrooms for each of us
Stayed 1 night in Apr 2024
Response from CQ on Apr 11, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee station and purified water complimentary
Stayed 2 nights in Apr 2024
Response from CQ on Apr 11, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CQ on Apr 11, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Adryan

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from CQ on Apr 11, 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Teresa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. Staff were extremely friendly and helpful
Stayed 2 nights in Apr 2024
Response from CQ on Apr 11, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I traveled with my husband and we had a great stay here. Room was small but we really were only in the room to sleep. Excellent location, valet was great and staff were very friendly. Would definitely stay here again next time we visit Chicago.
Stayed 2 nights in Apr 2024
Response from Nikalette on Apr 9, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location everything u need was walking distance
Stayed 3 nights in Apr 2024
Response from Nikalette on Apr 9, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Sierrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect and in a great area. We were within walking distance to millennium park, the riverwalk, navy pier, downtown, and lots of restaurants.
Stayed 2 nights in Apr 2024
Response from Nikalette on Apr 9, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!