1 bedroom, pillowtop beds, in-room safe, desk

Reviews of Renaissance Chicago O'Hare Suites Hotel

4 out of 5
Renaissance Chicago O'Hare Suites Hotel
8500 West Bryn Mawr Avenue, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 518 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 116 out of 1005 reviews" "
Rating 4 - Poor. 67 out of 1005 reviews" "
Rating 2 - Terrible. 60 out of 1005 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hotel, however there was a problem with our room and we didn't realize it until it was too late. The pull out bed didn't work. They offered to switch us but we checked in so late and it was super late when we went to bed and was getting up early to leave. The housekeeping staff came to try and they couldn't either. I was a little disappointed as we were planning on using that bed for my child. I asked the hotel to respond and have not heard from them. I also didn't appreciate the additional 45 dollar parking fee. I thought that was a bummer. They didn't need to charge it.
Stayed 1 night in Mar 2024

6/10 Okay

Johan armando

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms very outdated

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, modern decor, good amenities. Parking lot is a little dicey
Stayed 1 night in Mar 2024
Response from Ros on Mar 11, 2024
Thank you for staying with us.

10/10 Excellent

Joseph, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
A clean, nicely furnished, and well-managed hotel! (Note: parking is $25/day and there is a $12/day WiFi charge — unless you're a Bonvoy member, then the WiFi is free).
Stayed 1 night in Feb 2024
Response from Ros on Feb 28, 2024
Thank you for staying with us.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to the airport was full and didn't have room for us.
Stayed 5 nights in Feb 2024
Response from Ros on Feb 10, 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

8/10 Good

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lodging for its proximity to the airport in-hotel shuttle to O’Hare. Good room and provided necessities, also enjoyed the convenience of The Market inside.
Stayed 3 nights in Feb 2024
Response from Ros on Feb 6, 2024
Thank you for staying with us.

6/10 Okay

Jazmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

8/10 Good

Harold, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tip - when we check in, the staff at the counter unloads a LOT of info about times, places, etc. Can that be on a card, or even text/emailed to us? It's a lot to consume right off the plane. Also, room 327 had a rather obviously damaged TV stand that should be fixed (front trim). Makes room look cheap. Otherwise, was really quite nice. Minor issues.
Stayed 3 nights in Jan 2024
Response from Ros on Jan 22, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ros on Jan 14, 2024
Thank you for staying with us.

10/10 Excellent

Yujin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on Jan 9, 2024
Thank you for staying with us!

10/10 Excellent

Magdalena

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spacious and very clean.
Stayed 1 night in Dec 2023
Response from Alex on Jan 9, 2024
Thank you for staying with us!

10/10 Excellent

Travris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An all around great experience…
Stayed 1 night in Dec 2023
Response from Ros on Feb 6, 2024
Thank you for staying with us.

10/10 Excellent

Yujin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Safety is very good. Room inside the product is so old I don't feel like a clean.
Stayed 1 night in Dec 2023
Response from Alex V on Jan 9, 2024
Thank you for staying with us!

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Response from Ros on Feb 10, 2024
Thank you for staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ros on Dec 22, 2023
Thank you for staying with us.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and spacious rooms.
Stayed 2 nights in Dec 2023
Response from Ros on Dec 22, 2023
Thank you for staying with us.

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property, and so convenient to O’hare.
Stayed 1 night in Dec 2023
Response from Ros on Dec 15, 2023
Thank you for staying with us.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ros on Dec 15, 2023
Thank you for staying with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ros on Dec 15, 2023
Thank you for staying with us.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ros on Dec 10, 2023
Thank you for staying with us.

10/10 Excellent

Daniel, Hermitage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a weekend stay
Stayed 1 night in Sep 2023
Response from Alexandra V on Dec 5, 2023
Thank you for staying with us!

10/10 Excellent

Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is literally my favorite hotel and I stay here whenever I need to spend the night in the Chicago area. Great staff, reasonable rates, great food!
Stayed 1 night in Dec 2023
Response from Alexandra V on Dec 5, 2023
Thank you for choosing to stay with us!

4/10 Poor

Joan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property itself was fine, but if you are looking into staying in a suite and using the pull out bed...Don't. It was so very uncomfortable, no mattress padding, lumpy hard spots. Had to ask for bedding, should have asked for more to put under us. Property charges $35 to park your car, and that's with you staying there. No coffee in the lobby available while you wait for your shuttle. and the restaurant doesn't open until 7 am. Too bad for early travelers. But the front desk personel were nice, but morning person could care less that the pullout bed sucked.
Stayed 1 night in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and had Starbucks!
Stayed 1 night in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay for the value
Stayed 3 nights in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

SALVATORE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Ros on Nov 23, 2023
Thank you for staying with us.

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023
Response from Ros on Dec 10, 2023
Thank you for staying with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott has made this property truly a 4 star hotel. The front desk staff were wonderful, kind and helpful and the pool/hot tub are gorgeous. Asado had amazing food and the staff there was also so friendly and helpful! It's right off the expressway and shopping and dining in Rosemont would be a 5 min drive. My husband and I will be back that is for sure. Thanks Renaissance!!
Response from Ros on Nov 23, 2023
Thank you for staying with us.

8/10 Good

Tae Sung, Bellevue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were very friendly and helpful. Renovated rooms were good but small thing like door handles and curtains are not properly maintained. One negative, I could hear the planes taking off during early morning hours and late evening hours. Noisy enough that it took longer for me to fall asleep. Once I was asleep, the noise did not wake me up.
Stayed 4 nights in Nov 2023
Response from Ros on Nov 17, 2023
Thank you for staying with us.

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the airport and convention center
Stayed 2 nights in Nov 2023
Response from Alex V on Nov 15, 2023
Thank you for staying with us!

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were initially given had not been cleaned and there were actually dirty men's underwear on the floor of the room. The staff reluctantly changed our room only to put us next to a group of partiers that kept us up all night. When we called to ask for assistance in quieting down the party, we were told "they paid more than you for their room." I am not sure why that matters and gladly would have paid more for a peaceful night sleep elsewhere if we knew this would be our experience.
Stayed 1 night in Nov 2023
Response from John D on Nov 15, 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alex V on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 2 nights in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

marva

Stayed 2 nights in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

Shavoka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

Dario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

Tyra

Stayed 1 night in Oct 2023
Response from Alex V on Nov 9, 2023
Thank you for staying with us!

6/10 Okay

Teodora Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very mixed feelings about our stay. We called them at 12:30am and they were able to come pick us up, even if the shuttle was not at that time. This was great. Then we got to the hotel and at check in the guy tells us there is some good and bad news. Good news is they have one last room available (ahhh excuse me, I paid in full when making the reservation, you’d better have 1 room available), but it only has 1 bed, while we booked a room with 2 queen beds as we were traveling with our 2 years old and we do not co-sleep. Great. We got upstairs and there was a king bed and a sofa, so we managed with the setup. We got to breakfast and payed $20 per adult … but I question what for, as this was the cheapest breakfast we ever had, pretty much comparable to a cheap motel. Some scrambled eggs, some sausages, yogurt and fruits. No veggies, no bread, cream cheese, cheese or anything else. Some cheap pastry that looked 3 days old. If you are a vegetarian, you may use your $20 to DoorDash better food. Pool was amazing, heated water. We’d probably come again, but choose better for breakfast.
Stayed 1 night in Oct 2023
Response from John S on Oct 13, 2023
Thank you for staying with is!

10/10 Excellent

LISA, Melvindale

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice. Room was clean and comfortable. Not a fan of the pillows but the bed was nice. Staff was pleasant. Food at restaurant at hotel was way overpriced. The food was dry and did not taste very well. We ate out after we tries the in house restaurant!!
Stayed 3 nights in Oct 2023
Response from John on Oct 13, 2023
Thank you for staying with us!

10/10 Excellent

Faye

Stayed 3 nights in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

Erin

Stayed 1 night in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

leslie

Stayed 1 night in Sep 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

Patience

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant and clean the staff were friendly. Would stay here again
Stayed 1 night in Sep 2023
Response from Alexandra V on Sep 19, 2023
Thank you for staying with us!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to travel
Stayed 1 night in Sep 2023
Response from Alexandra V on Sep 15, 2023
Thank you for staying with us!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All fine and excellent shuttle. Large switchblade knife was in room beside bible! Starbucks only accepted order by app, not good for non us guests.
Stayed 1 night in Sep 2023
Response from Jim J on Sep 15, 2023
Thank you for staying with us!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alexandra V on Sep 13, 2023
Thank you for staying with us!

8/10 Good

Tammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Customer Service was very polite & helpful.The stay was pleasant.I will definitely come again
Stayed 1 night in Sep 2023
Response from Alexandra V on Sep 13, 2023
Thank you for staying with us!