Note fondée sur 1 330 évaluations vérifiées
4,1 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 5 nov. 2023
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur vérifié
Great hotel downtow Chicago
Publié le 14 févr. 2023 sur HotelsGreat location, the staff is friendly and the room was great. Don’t have the same negative experience as others mentioned in their evaluations.
Commentaires de Gestion de l’hôtel
15 févr. 2023 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are happy to have hosted and served you exceptionally well at Hotel Saint Clair. Thank you for your kind words about our location and staff services. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on your next visit to Chicago, with all our facilities running at their best.Warm regards,Guest Experience Team
par un voyageur vérifié de Issaquah
Publié le 17 avr. 2024
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michael, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Warm regards,Guest Experience Team
par un voyageur vérifié de miami
Publié le 15 avr. 2024
Terrible environment; different in picture; so I don’t recommend this hotel
; is not 4 start, is 2
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Maria, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Hotel Saint Clair service in the future!Warm regards,Guest Experience Team
par un voyageur vérifié
Publié le 14 avr. 2024
The property was located within walking distance to shopping, dining and anything else you might like. Unfortunately the size of the room was a little small, but we made it work.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Juan, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Hotel Saint Clair. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our conveniently located property makes us very pleased. Besides the size of the room disappointing you, we hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Guest Experience Team
par un voyageur vérifié
Publié le 11 avr. 2024
On Magnificient Mile, fantastic location.
Clean rooms, though small
Staff , very responsive and professional. HAd a plumbing problem in a room was fixed within half hour.
First room I booked (standard room) was very small, no microwave, fridge. Requested and got a room upgrade to larger, corner room with MW and fridge for free for last 2 days of my 3 day stay.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Siva, thank you for choosing to stay with us and for sharing your positive experience. We're thrilled to hear that you enjoyed our fantastic location and found our rooms clean, albeit small. We're also delighted to know that our staff was responsive and professional in addressing any concerns you had during your stay. Your feedback regarding the room size and amenities has been noted, and we're glad we could accommodate your request for an upgrade. We appreciate your understanding and hope to welcome you back for another wonderful stay soon.Warm regards,Guest Experience Team
par un voyageur vérifié
Publié le 11 avr. 2024
Hood
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear David, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team
par un voyageur vérifié
Publié le 10 avr. 2024
My biggest complaint here is you can hear everything happening in the hall and outside on the street. The location is convenient for walking everywhere but it is close to a hospital and sirens go often and throughout the night. Doors are heavy on the rooms and they slam shut every time. The room is also very small not a lot of room to move around but has all your essentials just nothing over the top. Would not recommend to stay in as a woman traveling alone. Did not feel safe due to other characters in the hotel.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Veronica, we apologize for any inconvenience or discomfort you experienced during your stay with us. Your safety and comfort are of utmost importance to us, and we regret that we fell short of meeting your expectations. We take all feedback seriously, and we will take proactive measures to address the noise concerns you have highlighted. Please accept our sincerest apologies for any discomfort you may have felt during your stay. We will use your feedback to upgrade our facilities, improve our services, and ensure a more enjoyable vacation. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience.Warm regards,Guest Experience Team
par un voyageur vérifié
Publié le 9 avr. 2024
The place’s location is really good for the money and the rooms as well.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Adriana, it's our absolute pleasure to know you loved your stay with us at Hotel Saint Clair. We strive to provide excellent value to our guests through our favorable location and top-notch accommodations. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team
par un voyageur vérifié
Publié le 7 avr. 2024
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
