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Palmer House a Hilton Hotel

Photo gallery for Palmer House a Hilton Hotel

Exterior
Indoor pool
Indoor pool
Premium bedding, pillowtop beds, minibar, in-room safe
37-inch TV with cable channels, video-game console, pay movies

Overview of Palmer House a Hilton Hotel

Palmer House a Hilton Hotel

4-star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
17 E Monroe St, Chicago, IL, 60603

Explore the area

  • Popular LocationGrant Park3 min walk
  • Popular LocationMillennium Park3 min walk
  • Popular LocationWillis Tower11 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)42 min drive

Room options

About this area

Chicago

Palmer House a Hilton Hotel is located in Downtown Chicago, a neighborhood in Chicago, and is in the entertainment district and near the beach. Art Institute of Chicago and Chicago Theatre are cultural highlights, and some of the area's notable landmarks include Willis Tower and John Hancock Center. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center. Relax and indulge in the area's health/beauty spa, or seek out an adventure with hiking/biking trails nearby. Guests appreciate the hotel's central location for the sightseeing. It's also convenient to public transportation: Monroe Station (Red Line) and Monroe Station (Blue Line) are just steps away.
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Map

What's nearby

  • State Street - 1 min walk
  • Grant Park - 3 min walk
  • Millennium Park - 3 min walk
  • Cloud Gate - 7 min walk
  • Willis Tower - 11 min walk

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

  • The Gage - 2 min walk
  • Acanto - 3 min walk
  • Hot Woks Cool Sushi - 3 min walk
  • Cherry Circle Room - 3 min walk
  • The Berghoff Restaurant - 3 min walk

About this property

Palmer House a Hilton Hotel

4-star historic hotel near Navy Pier
Located close to Millennium Park and Art Institute of Chicago, Palmer House a Hilton Hotel provides a grocery/convenience store, designer stores on site, and a coffee shop/cafe. Indulge in a body treatment, a facial, and a massage at Balance Spa, the onsite spa. The onsite restaurant, Lockwood Lobby Bar, features American cuisine and happy hour. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An indoor pool
  • Breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • An electric car charging station, express check-out, and a gift shop
  • Multilingual staff, a 24-hour front desk, and luggage storage
  • Guest reviews speak well of the central location and helpful staff
Room features
All 1641 rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like desk chairs and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 37-inch TVs with premium channels
  • Video-game consoles, daily housekeeping, and desks

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 52 per night)
  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • To-go breakfast available for a fee weekdays 6:30 AM–noon: USD 15-30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Lockwood Lobby Bar
  • Lockwood Express
  • Lockwood Restaurant
  • Potter's Burger Bar

Things to do

  • Designer stores
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Conference center (130000 square feet of space)
  • Coworking space
  • Meeting rooms - 77

Spa

  • 12 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Elevator
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 37-inch TV
  • Cable channels
  • Pay movies
  • Premium channels
  • Video-game console

Food and drink

  • Minibar
  • Refrigerator (on request)

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self parking fee: USD 52 per night
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

Does Palmer House a Hilton Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 5:30 AM–9:00 PM.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of Jan 26, 2023, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on Jan 28, 2023 start from CA $212.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmer House a Hilton Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Palmer House a Hilton Hotel?

Self parking is available for USD 52 per night. Valet parking is available for USD 75 per night.

What time is check-in at Palmer House a Hilton Hotel?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Palmer House a Hilton Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Palmer House a Hilton Hotel located?

Located in Downtown Chicago, this spa hotel is within a 5-minute walk of Millennium Park and Art Institute of Chicago. Chicago Theatre and Willis Tower are also within 15 minutes. Monroe Station (Red Line) is only a 2-minute walk and Monroe Station (Blue Line) is 2 minutes.

Can I cancel my reservation for free at Palmer House a Hilton Hotel and receive a full refund?

Yes, Palmer House a Hilton Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Palmer House a Hilton Hotel cancellation policy on our site for more details about any exclusions or requirements.

Palmer House a Hilton Hotel Reviews

Palmer House a Hilton Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 514 out of 1031 reviews" "
" "10 - Excellent 50%
Rating 8 - Good. 229 out of 1031 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 137 out of 1031 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 87 out of 1031 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 64 out of 1031 reviews" "
" "2 - Terrible 6%

8.5/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel with great service near the Art Institute of Chicago

6/10 Okay

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and the staff was very nice, however the entire 8th floor REEKED of pot. Seriously, we were gagging on the smell of skunk. If cigarette smoking isn’t allowed, not sure how this is. We had to open the windows multiple times to dissipate the stink, and in January, it got quite cold and inconvenient. The hallway was obviously neglected as dirty dishes and wine-soaked bath towels laid in piles outside the other guests’ doors for days. Dirty and just plain sad.

2/10 Terrible

Navjot

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Staff is so rude and unprofessional

2/10 Terrible

Jennifer

Travelled with partner
Area and parking were bad.

10/10 Excellent

Tracie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bartenders are not very friendly at the lobby bar. However, the lobby is beautiful and once we got our drinks, we enjoyed ourselves.
Stayed 1 night in Dec 2022

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, service, cleanliness, and vintage charm. Love the executive suites with two bathrooms. Also had a crib up to the room in less than 20 minutes. Housekeeping stopped by to turn down the beds. Complimentary drinks on arrival. Always love to stay at the Palmer House. Many restaurants in walking distance. Our favorite is Berghoffs.

2/10 Terrible

Normasharay

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities