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Reviews of Motel 6 Lansing, IL - Chicago South

2 out of 5
Motel 6 Lansing, IL - Chicago South
2151 Bernice Rd, Lansing, IL

Reviews

5.8
Rating 10 - Excellent. 91 out of 445 reviews" "
Rating 8 - Good. 74 out of 445 reviews" "
Rating 6 - Okay. 81 out of 445 reviews" "
Rating 4 - Poor. 67 out of 445 reviews" "
Rating 2 - Terrible. 132 out of 445 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi James, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Amarbir

Travelled with group
Good property to spend a night
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Amarbir,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Royce

Travelled with partner
Liked: Staff & service
Disliked: Amenities
There was only one chair in the room and the furniture was old. The pillows were horrible and the bedding was was too. The ladies at the front desk were very nice and pleasant.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Royce, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Rafael, Milwaukee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 6, 2024
Hi Rafael,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Rafael, Milwaukee

Stayed 1 night in Jan 2024

8/10 Good

Zenikki

Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Maurissa

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room was nasty, had someone hair in the towels, bed was hard, a roaches, people living there running all night!!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

laville

Good stay
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Laville,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Demetria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not stay room was infested with roaches
Stayed 2 nights in Sep 2023

10/10 Excellent

Tonya

Stayed 1 night in Aug 2023

10/10 Excellent

Leon

Stayed 2 nights in Aug 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Oneil

Stayed 1 night in Jul 2023

6/10 Okay

Maddie

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Lashaun

Stayed 1 night in Jul 2023

10/10 Excellent

Sandra, Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Needs renovation
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on Apr 24, 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth $50 but our bill was $120
It was a non-smoking room, but the comforter had tons of cigarette holes burnt into it, everything looked dirty and stained. It was way over priced.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 3, 2023
Hi Shannon,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 Okay

Delilah

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
The hotel is very outdated the water comes out very little and the ceiling had bad water damage
Stayed 1 night in Feb 2023
Response from Brand Experience Team on Mar 3, 2023
Hi Delilah, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Room smelled like cigarrettes. No fridge, no microwave. No coffe maker. Barest minumum. Too high priced.
Stayed 3 nights in Jan 2023
Response from Nancy Y. on Jan 19, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jaclyn

Stayed 1 night in Dec 2022
Response from Nancy Y. on Jan 19, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 1 night in Jul 2022
Response from Nancy Y. on Dec 1, 2022
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 Terrible

Ro

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place is nasty
Stayed 1 night in Oct 2022
Response from Nancy Y. on Dec 1, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

tree

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like it smelled like marijuana through the whole bldg. My room should’ve been non smoking and it smelled like cigarettes extremely. Dirty towels were left in the room by the previous people
Stayed 1 night in Oct 2022
Response from Nancy Y. on Dec 1, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kari

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom with feces and urine on the wall. Cigarette burn marks on tub, floors and bedding. Not secured entrance yet it said it was. Rude employee during night shift.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Oct 4, 2022
Hi Kari,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Ramon

Stayed 1 night in Aug 2022
Response from Brand Experience Team on Mar 3, 2023
Hi Ramon,Thank you for the perfect rating!!Maz K.#Team6

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
The over powering smell of smoke gave me a headache the AC hardly worked and it was not very clean. Not worth the money i wish i would have booked somewhere else 😭
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Oct 4, 2022
Hi Heather,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

shelby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER DEALING WITH THESE PEOPLE AGAIN.
The room was terrible. My door lock kept getting stuck so it wouldn’t lock with out someone coming to mess with it. First issue. The room was broken. Side table was off the wall some kinda way. Giant cob webs. Nasty ceilings, floors, walls everything the whole hotel just looks like they have someone come straighten the room and dip out. Their was a can of pop on the lobby desk from check in-check out. I planed to extend my stay out of ease, not wanting to wait till check in somewhere else because I didn’t see any bugs. The lady at the desk charged me for my next night, it went through. I showed her but she kept charging my card 3 more times causing it to decline. I’m showing her the transactions in real time on my phone and she just kept saying my card was fing up. I tried to be very calm with the lady but she started mocking me like a child and telling me she couldn’t do anything, wouldn’t look at my banking app to see she did charge me, wouldn’t look into the computer I watched the screen not change when I asked her to check it. Just kept saying my card was broken. I started talking about calling the police because she was not trying to solve the issue and she immediately kicked me out. She kept telling me she didn’t charge it, then that she would not refund it I should call my bank. Then when the police arrive she has a paper saying she refunded it. I got my refund but it was so much bad business.
Subpar repair work.
A small bug on the Never cleaned vent.
VERY broken and slanting side table. Phone was gross to the touch.
Clearly never been cleaned.
Stayed 1 night in Aug 2022

2/10 Terrible

Blazita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so ghetto..the building was almost falling apart people actually dont rent those room all the bottom floor people actually live there..all my clothes was penatrated of cigarette smoke its not google had motel 6 pictures looking ok but it wasnt at all ok
Stayed 2 nights in Jul 2022

2/10 Terrible

Econyers

Stayed 1 night in Jul 2022
Response from Nancy Y. on Jul 15, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Josetta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place is trash
The conditions of this hotel is deceiving .. that place looks terrible
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 6, 2022
Hi Josetta, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

Tennille

Stayed 1 night in May 2022
Response from Brand Experience Team on Oct 4, 2022
Hi Tennille,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Delilah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible the worst. I’ve ever been to the room water was very low but was hot it had cigarette burns all in the room there was no chair in the room. The blanket had cigarette burns in it.The bathroom door wouldn’t close and the front door would not lock actually it was broken..I really think the should have paid me to stay there.The service was horrible as well the lady up front took about 20mins before she came to check me in with no apology for not being up front when I walked in… would never recommend anyone to stay here I was just passing through this town but wish I would of went somewhere else but was to tired and irritated with the stay..
Stayed 1 night in May 2022
Response from Brand Experience Team on May 18, 2022
Hi Delilah, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Devine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge you however much they want rates are always changing. Definitely not worth 120. That’s what we were paying. Room service was terrible. Super stingy with sheets pillowcases ect..had to stay there for about 3 weeks until I move into my new place
Stayed 1 night in May 2022
Response from Brand Experience Team on May 18, 2022
Hi Devine, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

4/10 Poor

Jenny

Travelled with pets
Whole property smelled like pot. Felt like a very bad neighborhood. Also quite noisy. Would not recommend.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on May 3, 2022
Dear Jenny, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

2/10 Terrible

Julia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell really bad in the room!!
Stayed 1 night in Apr 2022
Response from Brand Experience Team on May 3, 2022
Dear Julia, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

2/10 Terrible

Dax

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
Horrible stay police at the hotel all night for problems with guests
Stayed 1 night in Apr 2022
Response from Nancy Y. on Apr 11, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Excellent

Tina

Stayed 1 night in Mar 2022
Response from Nancy Y. on Apr 11, 2022
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Feb 2022

2/10 Terrible

Kelvin

Disliked: Cleanliness, property conditions & facilities
The property has a serious rodent problem. I saw at least 2 mice during my stay. The bathroom was dirty and the bedding had holes from cigarette burns. I requested a non smoking room but the room smelled like smoke anyway. I would not recommend staying here at all it’s disgusting and needs to be shut down
Stayed 1 night in Feb 2022
Response from Nancy Y. on Apr 11, 2022
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6

6/10 Okay

Adrianne

Liked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com is great
Easy and affordable
Stayed 2 nights in Dec 2021

6/10 Okay

Amanda

Stayed 2 nights in Jan 2022

2/10 Terrible

Terrance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

DaJauna

Stayed 1 night in Dec 2021

2/10 Terrible

DaJauna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in this evening was unprofessional it’s sad
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 16, 2022
Hi DaJauna, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
When I didn't like was it was 2:45 and the front desk attendant was not going to let me check in when I did like the cleanliness of the place
Stayed 1 night in Nov 2021
Response from Brand Experience Team on Mar 16, 2022
Hi Carmen, We would like to discuss your experience with you further, and ask that you reach by using the Contact Us feature on our website to connect with us. Lilith #Team6