Terrace/patio

Reviews of Le Méridien Chicago - Oakbrook Center

4.5 out of 5
Le Méridien Chicago - Oakbrook Center
2100 Spring Road, Oak Brook, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are not soundproof. Uncomfortable situation staying at a room next to a couple being very loud intimacy. I was traveling with my young son. It was a terrible experience. They should had never put a couple next to our room especially a connecting room. Front desk didn’t know how to handle it. They should’ve call them to move them to a different room.
Stayed 2 nights in Feb 2024
Response from DT on Apr 12, 2024
Thank you for your review John. We are sorry for the disturbance you experienced and will endeavor to prevent these circumstances in the future. We appreciate your feedback and your business.

10/10 Excellent

Tami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. The room was comfortable and clean plus updated. The hotel bar has a great area to relax with a cocktail too. Lots of dining options around and shopping. We would stay here again.
Response from Destiny Andrade- Assistant Front Office Manager on Mar 11, 2024
Thank you for taking the time to let us know how we did. We are pleased you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Becky

Stayed 1 night in Mar 2024
Response from Destiny Andrade- Assistant Front Office Manager on Apr 6, 2024
Thank you for taking the time out of your schedule for letting us know how we are doing. We are please you overall enjoyed your stay with us and hope to host you again in the future.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be back!
Stayed 1 night in Feb 2024
Response from Staff on Feb 19, 2024
Thank you very much, we look forward to hosting you again.

10/10 Excellent

William, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Will visit again soon
Stayed 1 night in Feb 2024
Response from Destiny Andrade- Assistant Front Office Manager on Feb 15, 2024
Thank you for taking the time out of your day to let us know about your recent experience. We are pleased you overall enjoyed your stay and look forward to hosting you in the future.

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean room
Stayed 1 night in Feb 2024
Response from Staff on Feb 12, 2024
It was our pleasure to be your host. We look forward to any accommodations we can provide in the future. Thank you for the kind review.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet
Stayed 1 night in Feb 2024
Response from Staff on Feb 12, 2024
Thank you for taking the time to leave this great review.

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on Feb 13, 2024
Thank you from the staff here at Le Meridien. We will be happy to accommodate you again.

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Chastity for a wonderful conversation and excellent service in the lobby bar!!!!
Stayed 1 night in Feb 2024
Response from Staff on Feb 5, 2024
Thank you so much for the kind review. We strive to satisfy our guests at every opportunity. We are proud of all our staff and are happy to hear that you enjoyed your interaction with Chastity at Longitude 87. All of us look forward to hosting you on your future stays at Le Meridien.

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Staff on Feb 5, 2024
Thank you for the great review. We welcome you back on your future stays at Le Meridien.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy check in
Stayed 1 night in Jan 2024
Response from Pete on Feb 5, 2024
Thank you for taking time to leave us a review. Le Meridien Chicago-Oakbrook sets high standards with guest comfort and convenience as a priority. We value your business and look forward to hosting you in the future.

10/10 Excellent

Antoinesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Staff on Feb 6, 2024
Thank you for taking the time to leave us this perfect rating.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Staff on Feb 6, 2024
Thank you for the great rating and taking the time to let us know we are exceeding your expectations. We look forward to providing accommodations for you in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Hotel was clean and staff was very friendly and inviting.
Stayed 1 night in Dec 2023
Response from Staff on Feb 5, 2024
Thank you very much for the great review. We do our best to satisfy on a higher level here at Le Meridien Chicago-Oakbrook Center. Thank you again for the opportunity to provide the perfect stay, we look forward to continuing to provide the best accommodations possible.

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff on Feb 6, 2024
Thank you very much for taking time to leave us this great rating.

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from Staff on Feb 5, 2024
Thank you for the great rating. Please consider staying with us again in the future. We will look forward to hosting you again and providing you with another excellent experience.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Staff on Feb 6, 2024
Thank you for this great rating. We at Le Meridien wish you a happy 2024.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Staff on Feb 6, 2024
Thank you for this perfect review.

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Staycation
Stayed 1 night in Dec 2023
Response from Staff on Feb 5, 2024
Thank you so much for taking time to let us know how much you enjoyed your stay. Le Meridien is more than happy to have provided you with the best hospitality experience and a perfect staycation. we look forward to seeing you for any future stays.

10/10 Excellent

Curneisha

Travelled with family
Liked: Amenities
The decor was elegant
Stayed 8 nights in Dec 2023
Response from Staff on Feb 6, 2024
Thank you for the review and feedback. We are always happy to be informed that we exceeded your expectations.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staff on Feb 6, 2024
Thank you for leaving us this nice rating. Le Meridien looks forward to providing accommodations to for any of your travel needs.

10/10 Excellent

Mary, Whitehouse Station

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely facility and the staff was very friendly and helpful. I would certainly stay there again.
Response from Staff on Feb 5, 2024
Thank you for the kind words and the great review. Our staff does strive to exceed your expectations at every opportunity. Our facility here at Le Meridien Chicago-Oakbrook Center is highly regarded and we practice even higher standards to provide the best possible experience to you and our guests. We look forward to any future stays and wish you a happy New Year.

4/10 Poor

NICOHLE

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They tried to charge me twice for my room
Stayed 1 night in Dec 2023
Response from Le Meridien Oakbrook Center on Dec 20, 2023
Dear Nicohle,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff we apologize for any billing concerns you experienced with us. I have confirmed you have not been double charged for your stay. We hope that during your next visit we can meet your expectations.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time in the 9th Fl bar!
Stayed 1 night in Dec 2023
Response from Staff on Feb 5, 2024
The staff here at Le Meridien Chicago-Oakbrook Center are more than happy to hear you enjoyed your stay. Providing a memorable experience and exceeding your expectations is our priority. Thank you and we look forward to providing any accommodations you may need in the future.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ira who checked us in was very sweet and helpful. We are very happy with the hotel.
Stayed 1 night in Dec 2023
Response from Staff on Feb 5, 2024
Thank you for taking the time to leave such a great review. We are happy to accommodate you and will look forward to hosting you on any future stays. Thank you again from all of us at Le Meridien Chicago-Oakbrook.

8/10 Good

Kabeya

Travelled with partner
Old, not as nice as advertised
Response from Staff on Feb 5, 2024
Thank you for your time and leaving a review. I apologize for any shortcoming on the facility. Le Meridien strives to appease the forward-thinking traveler and we value your input. We look forward to improving this rating on your next stay with us. We appreciate your business and want to satisfy you with the excellence that the Le Meridien brand is known for.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
It was ok. May stay again if price is right. Bed was comfortable. Bathroom too small. No vanity space. Breakfast was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa service was wonderful as well as amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Jodi

Stayed 1 night in Nov 2023
Response from Staff on Feb 6, 2024
Thank you for the perfect rating.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Staff on Feb 5, 2024
Thank you very much for the great rating. Please allow us to host you in the future.

8/10 Good

James Edmund Canney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kim

Travelled with family
Liked: Staff & service
We stayed one evening due to my son's soccer tournament. It was comfortable but very small and not very clean
Stayed 1 night in Oct 2023

6/10 Okay

fanchon, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an okay stay! The pictures online were just okay it didn’t quite lineup with the in person look.
Stayed 2 nights in Oct 2023

8/10 Good

Markiez

Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is tricky because it's shared with the busy mall, so we just valeted. But you can't beat the location for shopping and dining. Rooms are comfortable and the service is very responsive. Highly recommend!
Stayed 1 night in Oct 2023
Response from DT on Oct 23, 2023
Tina, we really appreciate you choosing to stay at Le Meridien and your 5 star review. Yes, valet parking is the best option with our incredibly popular Oakbrook Center shopping experience. Thank you very much and please come see us again soon.

10/10 Excellent

Bhuvan Shome

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and modern
Stayed 1 night in Oct 2023
Response from DT on Oct 23, 2023
Thank you Bhuvan! Glad you liked staying with Le Meridien and hope you will come often.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay, beds were very comfy and staff was pleasant!
Stayed 1 night in Oct 2023
Response from DT on Oct 23, 2023
Thank you Paige! We're happy you enjoyed your visit with us. The staff appreciates your compliments.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location .
Stayed 1 night in Oct 2023
Response from DT on Oct 23, 2023
Thank you Stephen! We appreciate your compliments about our staff. They really make the difference. Oakbrook Center is a great location as well. Hope to see you soon.

10/10 Excellent

Ebony

I loved everything about this place my husband really enjoyed hisself for his Birthday.
Stayed 1 night in Oct 2023
Response from DT on Oct 23, 2023
Thank you Ebony! We're glad your husband enjoyed his birthday with us and we appreciate your choosing Le Meridien for it.

10/10 Excellent

Ashlea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night for date night and enjoyed it. Would go back again.
Stayed 1 night in Oct 2023
Response from Maxine on Oct 15, 2023
I am happy to hear that you enjoyed your stay.Your feedback is appreciated.Thank you - Maxine

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Maxine on Oct 15, 2023
Thank you for you ratings. It is appreciated.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Maxine on Oct 15, 2023
I am happy to hear that you enjoyed your stay.Your feedback is appreciated.Thank you - Maxine

10/10 Excellent

Natoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are immaculate and furnishings are beautiful. Bed is comfortable but not overly soft. Perfect for getting a good nights sleep. Pillows super soft. Kohler fixtures in the bathroom. For a quiet stay get a room on the opposite side of the hotel from el tapeo. Parties and music can be disruptive. Front desk is efficient and friendly. Like the option to text the front desk. Hotel is surrounded by top notch restaurants and shopping.
Stayed 1 night in Sep 2023
Response from DT on Oct 2, 2023
Nancy, thank you so much for your 5 star rating! We appreciate all your feedback and sharing your experience with others. Hope to see you again soon!

4/10 Poor

daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what
There was crumbs between the beds, bathroom stopper did not work. And there was a group of people down the hall that were extremely loud and was not able to sleep at all. Extremely disappointed.
Stayed 1 night in Sep 2023
Response from DT on Oct 2, 2023
daniel,We appreciate your feedback and will use it to enhance our guest experience. We are equally disappointed you did not have a perfect stay with us. Please reach out to us at the hotel and ask for the general manager.

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely informative and helpful, room was clean and quiet, excellent stay
Stayed 1 night in Sep 2023
Response from DT on Oct 2, 2023
Harrison, we appreciate your 5 star rating of Le Meridien and taking the time to share your comments. The staff is grateful for your compliments and your business.

10/10 Excellent

michael

Stayed 1 night in Sep 2023
Response from Maxine on Oct 15, 2023
I am happy to hear that you enjoyed your stay.Your feedback is appreciated.Thank you - Maxine

10/10 Excellent

Leslie, Tremont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very low key and quiet.
Stayed 1 night in Sep 2023
Response from DT on Oct 2, 2023
Thanks for sharing Leslie, and for your 5 star rating!