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Rooms are not soundproof. Uncomfortable situation staying at a room next to a couple being very loud intimacy.
I was traveling with my young son. It was a terrible experience. They should had never put a couple next to our room especially a connecting room.
Front desk didn’t know how to handle it. They should’ve call them to move them to a different room.
John
Stayed 2 nights in Feb 2024
Response from DT on Apr 12, 2024
Thank you for your review John. We are sorry for the disturbance you experienced and will endeavor to prevent these circumstances in the future. We appreciate your feedback and your business.
This is a lovely hotel. The room was comfortable and clean plus updated. The hotel bar has a great area to relax with a cocktail too. Lots of dining options around and shopping. We would stay here again.
Tami
Response from Destiny Andrade- Assistant Front Office Manager on Mar 11, 2024
Thank you for taking the time to let us know how we did. We are pleased you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Becky
Mar 10, 2024
Becky
Stayed 1 night in Mar 2024
Response from Destiny Andrade- Assistant Front Office Manager on Apr 6, 2024
Thank you for taking the time out of your schedule for letting us know how we are doing. We are please you overall enjoyed your stay with us and hope to host you again in the future.
Response from Destiny Andrade- Assistant Front Office Manager on Feb 15, 2024
Thank you for taking the time out of your day to let us know about your recent experience. We are pleased you overall enjoyed your stay and look forward to hosting you in the future.
Shout out to Chastity for a wonderful conversation and excellent service in the lobby bar!!!!
Lacey
Stayed 1 night in Feb 2024
Response from Staff on Feb 5, 2024
Thank you so much for the kind review. We strive to satisfy our guests at every opportunity. We are proud of all our staff and are happy to hear that you enjoyed your interaction with Chastity at Longitude 87. All of us look forward to hosting you on your future stays at Le Meridien.
Thank you for taking time to leave us a review. Le Meridien Chicago-Oakbrook sets high standards with guest comfort and convenience as a priority. We value your business and look forward to hosting you in the future.
Thank you for the great rating and taking the time to let us know we are exceeding your expectations. We look forward to providing accommodations for you in the future.
Hotel was clean and staff was very friendly and inviting.
Tracy
Stayed 1 night in Dec 2023
Response from Staff on Feb 5, 2024
Thank you very much for the great review. We do our best to satisfy on a higher level here at Le Meridien Chicago-Oakbrook Center. Thank you again for the opportunity to provide the perfect stay, we look forward to continuing to provide the best accommodations possible.
Thank you very much for taking time to leave us this great rating.
10/10 Excellent
Kathleen
Jan 6, 2024
Kathleen
Stayed 1 night in Jan 2024
Response from Staff on Feb 5, 2024
Thank you for the great rating. Please consider staying with us again in the future. We will look forward to hosting you again and providing you with another excellent experience.
Thank you so much for taking time to let us know how much you enjoyed your stay. Le Meridien is more than happy to have provided you with the best hospitality experience and a perfect staycation. we look forward to seeing you for any future stays.
10/10 Excellent
Curneisha
Travelled with family
Jan 1, 2024
Liked: Amenities
The decor was elegant
Curneisha
Stayed 8 nights in Dec 2023
Response from Staff on Feb 6, 2024
Thank you for the review and feedback. We are always happy to be informed that we exceeded your expectations.
It was a lovely facility and the staff was very friendly and helpful. I would certainly stay there again.
Mary
Response from Staff on Feb 5, 2024
Thank you for the kind words and the great review. Our staff does strive to exceed your expectations at every opportunity. Our facility here at Le Meridien Chicago-Oakbrook Center is highly regarded and we practice even higher standards to provide the best possible experience to you and our guests. We look forward to any future stays and wish you a happy New Year.
Response from Le Meridien Oakbrook Center on Dec 20, 2023
Dear Nicohle,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff we apologize for any billing concerns you experienced with us. I have confirmed you have not been double charged for your stay. We hope that during your next visit we can meet your expectations.
The staff here at Le Meridien Chicago-Oakbrook Center are more than happy to hear you enjoyed your stay. Providing a memorable experience and exceeding your expectations is our priority. Thank you and we look forward to providing any accommodations you may need in the future.
Ira who checked us in was very sweet and helpful. We are very happy with the hotel.
Carol
Stayed 1 night in Dec 2023
Response from Staff on Feb 5, 2024
Thank you for taking the time to leave such a great review. We are happy to accommodate you and will look forward to hosting you on any future stays. Thank you again from all of us at Le Meridien Chicago-Oakbrook.
8/10 Good
Kabeya
Travelled with partner
Dec 9, 2023
Old, not as nice as advertised
Kabeya
Response from Staff on Feb 5, 2024
Thank you for your time and leaving a review. I apologize for any shortcoming on the facility. Le Meridien strives to appease the forward-thinking traveler and we value your input. We look forward to improving this rating on your next stay with us. We appreciate your business and want to satisfy you with the excellence that the Le Meridien brand is known for.
6/10 Okay
Jennifer
Dec 5, 2023
Liked: Cleanliness, staff & service
It was ok. May stay again if price is right. Bed was comfortable. Bathroom too small. No vanity space. Breakfast was good.
Parking is tricky because it's shared with the busy mall, so we just valeted. But you can't beat the location for shopping and dining. Rooms are comfortable and the service is very responsive. Highly recommend!
Tina
Stayed 1 night in Oct 2023
Response from DT on Oct 23, 2023
Tina, we really appreciate you choosing to stay at Le Meridien and your 5 star review. Yes, valet parking is the best option with our incredibly popular Oakbrook Center shopping experience. Thank you very much and please come see us again soon.
Thank you Stephen! We appreciate your compliments about our staff. They really make the difference. Oakbrook Center is a great location as well. Hope to see you soon.
10/10 Excellent
Ebony
Oct 15, 2023
I loved everything about this place my husband really enjoyed hisself for his Birthday.
Ebony
Stayed 1 night in Oct 2023
Response from DT on Oct 23, 2023
Thank you Ebony! We're glad your husband enjoyed his birthday with us and we appreciate your choosing Le Meridien for it.
Rooms are immaculate and furnishings are beautiful. Bed is comfortable but not overly soft. Perfect for getting a good nights sleep. Pillows super soft. Kohler fixtures in the bathroom. For a quiet stay get a room on the opposite side of the hotel from el tapeo. Parties and music can be disruptive. Front desk is efficient and friendly. Like the option to text the front desk. Hotel is surrounded by top notch restaurants and shopping.
nancy
Stayed 1 night in Sep 2023
Response from DT on Oct 2, 2023
Nancy, thank you so much for your 5 star rating! We appreciate all your feedback and sharing your experience with others. Hope to see you again soon!
There was crumbs between the beds, bathroom stopper did not work. And there was a group of people down the hall that were extremely loud and was not able to sleep at all.
Extremely disappointed.
daniel
Stayed 1 night in Sep 2023
Response from DT on Oct 2, 2023
daniel,We appreciate your feedback and will use it to enhance our guest experience. We are equally disappointed you did not have a perfect stay with us. Please reach out to us at the hotel and ask for the general manager.
Staff was extremely informative and helpful, room was clean and quiet, excellent stay
Harrison
Stayed 1 night in Sep 2023
Response from DT on Oct 2, 2023
Harrison, we appreciate your 5 star rating of Le Meridien and taking the time to share your comments. The staff is grateful for your compliments and your business.
10/10 Excellent
michael
Sep 23, 2023
michael
Stayed 1 night in Sep 2023
Response from Maxine on Oct 15, 2023
I am happy to hear that you enjoyed your stay.Your feedback is appreciated.Thank you - Maxine