My room on the 6th floor faced the casino across the street. For being in a busy area, my room was very quiet. Even though it is a weeknight I expected to hear the usual sounds from other guests in the hallway. I heard nothing. Overhead flight traffic into O’Hare was minimal.
The room was clean and modern. Full size bottles of Pharmacopia brand body wash, shampoo, conditioner and body lotion were provided in addition to a wrapped bar of soap. As other reviewers have noted a microwave is not in the guest room, only a small refrigerator and a single cup coffeemaker similar to a Keurig.
Many reviewers have complained about the hotel’s lack of transparency about the price of overnight parking in the City of Rosemont’s parking ramp next to the hotel. I prepaid my hotel room on Expedia. I went to the Hyatt app before booking through Expedia to ensure I clearly understood the prices. I knew I would be asked at check in to put a $50 deposit for damages on my credit card. This is standard practice so I don’t understand why this upsets people. The front desk staff told me that the $25 fee for overnight parking in the parking ramp will be taken from my $50 deposit. Great! I don’t have to swipe my card again. Easy. Plus, $25 for covered overnight parking is a bargain around here.
Given the need to stay overnight near O’Hare in the future, I would stay at this Hyatt again.