4/10 Poor
IAN
Jul 23, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I really wanted to like this hotel being located in the heart of the beautiful Hyde Park neighborhood, but we experienced various issues during our stay:
- they never bothered to tell us that they only clean guests’ rooms every third day and when the third day of our stay arrived we came back to our room after being out and about to find that all they did was replace our bath towels! They didn’t vacuum the room or even bother to change the bedding as our bed was left in the same unmade condition we left it in.
- the complimentary breakfast had a decent variety of food but on the second day we were alerted by other guests that there was hair in the scrambled eggs, which definitely put us off of wa ting to eat anything else they had.
- the second. Night we stayed there something went wrong with the garage door for the parking structure and they made a horrendous amount of noise in the middle of the night - waking up most of the guests in the hotel.
- in general there was just a feeling of the hotel not being run very well and the staff being inattentive to basic details.
IAN
Stayed 3 nights in Jul 2024