Rooftop terrace

Reviews of Hyatt Centric The Loop Chicago

4 out of 5
Hyatt Centric The Loop Chicago
100 W. Monroe St, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1003 reviews" "
Rating 8 - Good. 259 out of 1003 reviews" "
Rating 6 - Okay. 86 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Faetitia

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel! Hotel was clean and comfy, staff were nice, restaurant in hotel was nice convenient had good food and drink selection.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Faetitia, thank you for sharing such a glowing review about the Hyatt Centric The Loop Chicago. It's wonderful to know the cleanliness and comfort of our establishment met your expectations. We're thrilled our friendly team members and the restaurant's variety contributed to your excellent stay. We're very much looking forward to hosting you again in the future.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked nice and was pretty clean, but as a short person with super thick hair, my shower sucked. The shower head was high, and the pressure was low. I also wish there were a couple more towels for the room.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Laura, it's great to hear you found the Hyatt Centric The Loop Chicago attractive and well-kept. We take note of your comments about the showering experience and the availability of towels in the room. These insights help us to improve guest experience moving forward. We appreciate your feedback and look forward to serving you better on your next visit.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Lori, thank you for giving Hyatt Centric The Loop Chicago such a wonderful score. We strive to provide a 5-star experience and it sounds like we succeeded with your stay. We can't wait to welcome you back in the near future. Safe travels!

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Gabrielle, thank you for taking the time to rate your recent stay at Hyatt Centric The Loop Chicago. We're glad your experience was positive. We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Jennifer, it's fantastic to read you enjoyed your stay at Hyatt Centric The Loop Chicago and we appreciate your 5-star Expedia rating. We look forward to welcoming you back for another exceptional visit.

10/10 Excellent

Bela, EDWARDS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Bela, it's fantastic to hear you had a wonderful stay at Hyatt Centric The Loop Chicago with us. Your high rating is greatly appreciated and serves as encouragement for our dedicated team members. We look forward to your next visit!

8/10 Good

Francine

Liked: Cleanliness, property conditions & facilities
It was clean and quiet. The bartender in the restaurant seemed extremely bothered by patrons
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Francine, it's wonderful to hear that you found the Hyatt Centric The Loop Chicago clean and serene. However, we regret any unpleasant encounter you may have had during your visit to the restaurant. We strive for warm, hospitable interaction from our team members, and your feedback is instrumental to helping us improve. We hope that you will give us another chance to show you our commitment to exceptional service.

10/10 Excellent

Meggi, Tolono

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location and felt clean and modern. Rooms were pretty basic but still felt modern. Our cabinet where the fridge was, was broken and the fridge wasn’t very cool, but still okay. Towels kind of sucked, but the rest was pretty great. Worked for our single night in the city while seeing an event at United Center. Quick Ubers and walking distance to one of our new favorite restaurants, Elephant & Castle. So yummy and drinks were on point!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Meggi, it's delightful to read that Hyatt Centric The Loop Chicago's prime location and modern ambiance was to your liking. However, we have noted your comments about the room amenities and are taking appropriate measures to ensure higher standards. It's promising to know our proximity to United Center and Elephant & Castle added to your experience. We hope to host you again for any future trips to the city.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Ann, thank you for highlighting the wonderful service you received at Hyatt Centric The Loop Chicago. Our team members strive to make every guest feel valued and appreciated. We're thrilled to see that they met your expectations. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Michael, thanks for sharing your positive experience at Hyatt Centric The Loop Chicago. We're thrilled to hear that you enjoyed your stay and hope to welcome you back during your next visit to Chicago.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and a seemingly good location to downtown for business meetings etc. Yet still plenty of dining options and in the middle of everything. A great modern, clean room with nice amenities. I’d definitely stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Daniel, we're delighted to hear that you enjoyed your experience at Hyatt Centric The Loop Chicago. It's wonderful to know our prime location and variety of dining options suited your needs. We sincerely appreciate your kind words about our modern, spotless accommodation beyond standard amenities. We eagerly await the opportunity to welcome you back for another memorable stay.

10/10 Excellent

Eileen Marcial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, stayed for two nights and for the price it was amazing! Hotel is near many activities and eating options, within 10-15 min walk.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Eileen, it's wonderful to read that you highly recommend the Hyatt Centric The Loop Chicago. We're thrilled to know our competitive prices and fantastic location near a variety of activities and dining destinations contributed to your memorable experience. Thank you for choosing to stay with us. We can't wait to welcome you back for another great visit.

10/10 Excellent

Selina

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve been in
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Selina, it's delightful to hear that your experience at the Hyatt Centric The Loop Chicago ranks among your best. We passionately strive for this level of guest satisfaction and are thrilled to have hit the mark with you. We look forward to your next stay with us.

10/10 Excellent

Aitong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and stuff are nice.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Aitong, we're thrilled to hear you enjoyed your stay at Hyatt Centric The Loop Chicago, particularly our prime location and welcoming team members. Your positive feedback brightens our day, please visit us again soon!

8/10 Good

Laura

Liked: Staff & service
Great location to union station, blue line, etc
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Laura, it's wonderful to hear that you appreciated the convenient location of Hyatt Centric The Loop Chicago close to various public transportation options. Whenever your travels bring you back to the Windy City, we'll be more than thrilled to welcome you again. Safe travels!

10/10 Excellent

Melanie, Greeneville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted immediately upon check-in by Denise, who is quite possibly one of the nicest people I have ever met. She was extremely kind and helpful. Everyone on property was helpful and kind. We felt very safe and valued. Property was extremely clean, our room was large and had all modern amenities!
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Melanie, Hyatt Centric The Loop Chicago is thrilled to hear that Denise and the rest of our team made an impression with their friendliness and attentiveness. We take pride in maintaining a sanitary environment and ensuring our accommodations meet contemporary expectations. Your kind words remind us of our dedication to providing a guest experience that feels both secure and valued. We look forward to your next visit.

8/10 Good

Derika

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Derika, it's wonderful to know you had a positive experience at Hyatt Centric The Loop Chicago. We're delighted that your stay met your expectations. Looking forward to welcoming you back in the future.

10/10 Excellent

Mario

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel dirty / bathroom dirty / dust they don’t clean everything dusty / that property I will not come back . For price better go other hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Mario, it's disheartening to read about your recent experience with us. Ensuring a clean, comfortable stay is a top priority, and it seems we missed that mark during your visit. Though it's unfortunate you wouldn't choose to return, we appreciate your feedback as it helps us improve. We hope your future travel stays are more satisfying.

8/10 Good

Cristian

Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at and is located in a great location!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Monica, it's splendid to know that you enjoyed your stay at Hyatt Centric The Loop Chicago and appreciated its prime location. We're thankful for your kind words. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Zabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Bomb ass hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for the 5 out of 5 rating, Zabrina!We're thrilled to see how much you enjoyed staying at Hyatt Centric The Loop Chicago. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it was a good distance walk from the train station. very conveniently located. walking distance from shopping and food.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Brianna, it's great to hear that you appreciated the Hyatt Centric The Loop Chicago's convenient location near the train station, shopping, and local eateries. We're delighted that you enjoyed your stay and found our hotel to be well-situated. We look forward to welcoming you back in the future for another great experience.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Aaron, it's fantastic to learn that you enjoyed your stay at Hyatt Centric The Loop Chicago! Our aim is always to provide a remarkable experience. We're grateful for your rating and hope to welcome you back in the future.

10/10 Excellent

Leo, Kildeer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and very convenient location. Restaurant is delicious!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Leo, we're thrilled to hear your stay at Hyatt Centric The Loop Chicago lived up to your expectations! It's fantastic to know our team members made you feel welcome and you appreciated our prime location. Pleased to hear you savored meals at our restaurant, too! We can't wait to welcome you back in the future.

6/10 Okay

Melody

Travelled with family
Liked: Staff & service, property conditions & facilities
Our room was really spacious which was nice and it looked pretty. The location was super convenient for us. The carpet was pretty filthy, and the whole room smelled kind of like dirty feet which wasn’t pleasant. We had a huge tub which was awesome, and a nice walk in shower, but the water only got hot enough to not be freezing, which was a total bummer, especially with such a nice tub. No room service—which is fine, but there was a fridge and no microwave, which makes not having room service more of a bummer. The coffee maker wasn’t great, either, and looked really dirty. Overall for the price I paid, it wasn’t a terrible option and I would probably stay again if it was priced similarly and I had somewhere in the area to visit, but it isn’t somewhere I would recommend as a terrific stay or that I would go out of my way to stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Melody, it's encouraging to hear that you appreciated the room size, aesthetic and the hotel's strategic location. It's regrettable though that other aspects didn't meet your expectations. We understand how important cleanliness is and our team strives to maintain the highest standards. Addressing your feedback regarding room facilities, having warm and comfortable showers is indeed essential, and we're sorry this wasn't the case. We'd like to clarify that room service varies depending on the package booked. Nonetheless, we appreciate your perspective and will take into account your suggestions for improvement. If your travels bring you back, we anticipate the chance to provide a more enjoyable stay.

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Alyson, it's wonderful to hear that you had a great stay at Hyatt Centric The Loop Chicago. Your high rating is deeply appreciated by our team and we look forward to welcoming you back in the future.

10/10 Excellent

Jasmine

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Jasmine, it's a joy to hear that your stay at Hyatt Centric The Loop Chicago was a great one. We are elated that we exceeded your expectations and are eagerly waiting to welcome you back on your next trip to Chicago.

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Gabriele, thank you for sharing your positive experience at Hyatt Centric The Loop Chicago. We're delighted to hear your enjoyment of our hotel's location. We look forward to welcoming you back on your next visit to the city.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
David, we're absolutely thrilled you had a fantastic stay at Hyatt Centric The Loop Chicago. Thanks for the enthusiastic review. We sincerely hope to welcome you back soon.

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 23, 2024
Eliezer, obrigado por sua avaliação sucinta, porém positiva. O Hyatt Centric The Loop Chicago se esforça constantemente para oferecer uma excelente experiência aos nossos valiosos hóspedes. Esperamos recebê-lo novamente em breve.

10/10 Excellent

Porc'a

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue with as the parking I had to park a street over with my bags and two toddlers so i was force to order Lyfts to get us back and fourth and just for 24 to park 60 was insane
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Porc'a, we appreciate your high rating and feedback. At Hyatt Centric The Loop Chicago, we continually strive to enhance our guest experience, including parking provisions. It's regrettable that your parking experience wasn't what you had hoped for, but we hope that our dedicated team members made your stay enjoyable nonetheless. We look forward to welcoming you and your family again for a seamless stay.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! Very convenient location in the city
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Daniela, we're thrilled to hear that you enjoyed your stay at the Hyatt Centric The Loop Chicago. We're particularly pleased you found our location convenient for exploring the city. We're eager to welcome you back in the future for another great experience!

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, love the location.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Cecilia, it's fantastic to hear you found Hyatt Centric The Loop Chicago to be a superb choice. We're thrilled you appreciated our prime location. Thank you for sharing your thoughts and we look forward to your next visit.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Carla, thank you for your outstanding rating of Hyatt Centric The Loop Chicago. It's positive feedback like yours that motivates us to continue offering exceptional service to all our guests. We're looking forward to welcoming you back on your next visit to Chicago.

10/10 Excellent

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and very nice. Staff and location were great. We walked everywhere during our stay and got to most places in 10-25 minutes. Be aware the only parking options include valet parking for $75/day or pay to park in a garage down the street.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Dillon, it's wonderful to hear that you had a pleasant stay and enjoyed the cleanliness of the Hyatt Centric The Loop Chicago. We're glad our central location allowed you to explore the city easily. Your observations about the available parking options will aid other guests when they plan their stay. Thank you for taking the time to share your feedback with us. We hope for the pleasure of welcoming you back.

10/10 Excellent

Mihye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to go to anywhere in the loop and downtown
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Mihye, it's a pleasure to hear that you found the location of Hyatt Centric The Loop Chicago highly convenient for exploring the loop and downtown area. We appreciate your positive review and hope to have the opportunity to welcome you back on your next visit to the city.

10/10 Excellent

Tari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Tari, your feedback about Hyatt Centric The Loop Chicago is much appreciated. We're delighted to hear that the convenient location added value to your stay. We hope to serve you again in the near future.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean but the parking is horrible
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Jacqueline, thank you for recognizing the cleanliness at Hyatt Centric The Loop Chicago. We regret to hear about your challenges with parking. We strive to continuously improve our services, including easing parking access. It would be a pleasure to host you again for an improved experience in the future.

2/10 Terrible

Latasha

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
We appreciate your feedback, Latasha.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Sivasakthi Murugan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Sivasakthi Murugan, we're delighted that your stay at Hyatt Centric The Loop Chicago was worth a 5-star rating. It is our constant endeavor to provide our guests with exceptional experiences. We couldn't be happier to know that we were successful in our endeavors. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Riya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Staff was amazing .
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 15, 2024
Riya, thank you for sharing your experience at Hyatt Centric The Loop Chicago. We're glad to hear that our pristine environment and fantastic team members played a crucial part in your stay. We look forward to your return visit!

4/10 Poor

Lorenzo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Pee stain on the carpet, torn bedsheets, blood on the mattress
Stayed 2 nights in Mar 2024

10/10 Excellent

Glena, Englishtown

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Glena, we're thrilled you had a flawless experience at Hyatt Centric The Loop Chicago! We appreciate your high rating and look forward to your next visit.

10/10 Excellent

Raza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom door was broken, otherwise all well
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Raza, we're pleased to know that your stay at Hyatt Centric The Loop Chicago was satisfactory. We appreciate your feedback regarding the bathroom door, a matter we have taken note of for future improvements. We hope to have the pleasure of welcoming you back for an even better experience.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a weekend in Chicago at Hyatt Centric Loop for a surprise Birthday party. The location is not far from Millennium Park or the Art Institute. Our ‘deluxe’ room was clean and spacious. The staff, including valets was pleasant and in particular, Sebastian at check in was funny and welcoming.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Mary, thank you for your fantastic feedback about your stay at the Hyatt Centric The Loop Chicago. It's wonderful to hear you appreciated our prime location near Millennium Park and the Art Institute, and enjoyed your spacious and tidy deluxe room. We're particularly pleased to know our team members, like Sebastian, made your stay even more enjoyable with their friendly and welcoming demeanor. Here's to many more memorable celebrations with us!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Matt, we're thrilled to hear that your stay at the Hyatt Centric The Loop Chicago met your expectations. We take pride in creating an exceptional experience and appreciate your top rating! Our team members look forward to welcoming you again in the near future.

10/10 Excellent

Mahd

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Mahd, it's fantastic to hear about your positive experience at Hyatt Centric The Loop Chicago. We're thrilled you had a wonderful time and hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Krystal

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Thank you for sharing your feedback, Krystal.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

4/10 Poor

Keylee

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Thanks for the feedback, Keylee.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Sayali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the view
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Sayali, it's fantastic to hear you enjoyed your stay with us at Hyatt Centric The Loop Chicago, particularly our prime location and the view it offers. We appreciate your wonderful feedback and look forward to your next visit. Thank you for choosing our hotel for your stay!