Premium bedding, down comforters, pillowtop beds, blackout drapes

Reviews of Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel

2.5 out of 5
Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel
2111 S Arlington Heights Rd, Arlington Heights, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 422 out of 770 reviews" "
Rating 8 - Good. 253 out of 770 reviews" "
Rating 6 - Okay. 60 out of 770 reviews" "
Rating 4 - Poor. 18 out of 770 reviews" "
Rating 2 - Terrible. 17 out of 770 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Heidi, Columbus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleased with ease of check-in and cleanliness of property. Great pillows but the bed was too hard.
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rosalia on Feb 23, 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Maggie

Stayed 9 nights in Dec 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Yong

Travelled with family
Stayed 1 night in Dec 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jun

Response from Rosalia on Feb 23, 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff was very friendly, the room was clean and quiet. It was located in a nice area with restaurants close by. I would stay here again.
Stayed 1 night in Dec 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

shahzaib

Very good qnd comfortable
Stayed 2 nights in Dec 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Arthur, Ypsilanti

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Wonderful breakfast.
Stayed 1 night in Nov 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Shinichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

naoki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Gustavo

Business traveller
Liked: Amenities
Great service and friendly staff.
Stayed 1 night in Nov 2023
Response from Rosalia on Jan 17, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently nice, comfortable stay each time we've been to this property.
Stayed 1 night in Nov 2023

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Linda

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Chizuko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The checkin staff and breakfast staff were friendly and efficient. The hotel's decor and furnishings are a bit dated, but everything was clean and comfortable. We enjoyed the breakfast buffet.
Stayed 1 night in Oct 2023

6/10 Okay

Kanika

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was an okay experience. It’s more for people who just take a pit stop in between flights. Definitely not for families with children.
Stayed 3 nights in Oct 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the IHSA tennis tournament. They prepared plenty of breakfast and had it ready early, for all of the girls and families.
Stayed 1 night in Oct 2023

8/10 Good

Ken

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Limited dining options nearby.
Stayed 1 night in Sep 2023

10/10 Excellent

Pradeep

Stayed 3 nights in Oct 2023

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in experience
The lady that checked me in was not friendly and never smiled or thanked me for staying at the property
Stayed 1 night in Oct 2023

8/10 Good

margaret

Travelled with family
Liked: Cleanliness
Nothing
Stayed 1 night in Oct 2023
Response from Rosalia A. on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, amenities
Excellent service
Stayed 4 nights in Oct 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay for Elgin wedding
Breakfast buffet was delicious! Pancakes, oatmeal with walnuts and dried fruit yummy! Bed was comfortable, room and bathroom was very clean! Elevator slowwww!!!
Stayed 1 night in Oct 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Oct 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Sep 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janis

Stayed 1 night in Oct 2023

10/10 Excellent

Ariumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located near Mitsuzawa and offers a Japanese breakfast! The rooms were clean.
Stayed 1 night in Sep 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Niema

Disliked: Cleanliness, staff & service
Bed Bugs
The overall stay was okay UNTIL I realized they had bed bugs!!!! I went downstairs to complain and the manager on duty tried to act like I didn't know what I was talking about, even after I showed her the bites on my arm. Trying to make me believe those were bugs that came from outside🙄 I even showed her the pics and videos I took! I killed 6 of them!!!!!! Besides that, the staff was unfriendly and the hallways smelled like someone's grandfather.
Stayed 2 nights in Sep 2023

8/10 Good

Rei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Stayed 4 nights in Sep 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John

Stayed 1 night in Sep 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Teng

Travelled with group
Stayed 1 night in Sep 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrzej

Stayed 3 nights in Sep 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Akihiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rosalia A. on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, cleanliness, breakfast included.
Stayed 4 nights in Sep 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

margaret

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Javier B on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 2 nights in Sep 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naoki, Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Sep 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable stay. The rooms are clean the staff are personable. Well rounded establishment
Response from Management on Aug 29, 2023
Dear Thomas,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a good area. Clean room, good breakfast.
Stayed 1 night in Aug 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ricardo

Stayed 4 nights in Aug 2023
Response from Rosalia A. on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Yuma

Business traveller
Liked: Cleanliness, staff & service, amenities
morning
Stayed 9 nights in Aug 2023
Response from Management on Aug 29, 2023
Dear Yuma,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and quiet place.
Stayed 3 nights in Aug 2023
Response from Management on Aug 29, 2023
Thank you!