Exterior

Reviews of Holiday Inn Chicago SW-Countryside ConfCtr

3.5 out of 5
Holiday Inn Chicago SW-Countryside ConfCtr
6201 Joliet Rd, Countryside, IL

Reviews

7.6

Good

Rating 10 - Excellent. 374 out of 1006 reviews" "
Rating 8 - Good. 275 out of 1006 reviews" "
Rating 6 - Okay. 165 out of 1006 reviews" "
Rating 4 - Poor. 96 out of 1006 reviews" "
Rating 2 - Terrible. 96 out of 1006 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Cleanliness
Everything was great except for the toilet kept making flushing noises every 30 mins
Stayed 3 nights in Mar 2024

2/10 Terrible

Wiliie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Arriesgado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Response from Paul J on Mar 22, 2024
Thank you,Arriesgado, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

8/10 Good

Ivan

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Swimming pool is not working
Stayed 4 nights in Mar 2024
Response from Paul J on Mar 22, 2024
Thank you for bringing this to our attention, Ivan. We sincerely apologize for not meeting your expectations with the pool. We've taken immediate action with our Maintenance team to address this issue and ensure it doesn't recur

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul J on Mar 22, 2024
Thank you,Walter, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

4/10 Poor

Slavica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paul J on Mar 22, 2024
Thank you, Slavica, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Jailene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Paul J on Mar 22, 2024
Thank you, Jailene, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean
Stayed 1 night in Mar 2024
Response from Paul J on Mar 22, 2024
Thank you,Rosemary, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

2/10 Terrible

Gabriel

Stayed 1 night in Feb 2024
Response from Paul J on Mar 22, 2024
Thank you, Gabriel, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Paul J on Mar 22, 2024
Thank you, Mahmoud, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paul J on Mar 22, 2024
Thank you, Chris, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

2/10 Terrible

Autumn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I chose to stay here to celebrate our engagement because we had gone once before and had a great experience. This, however, was the single worst experience I’ve ever had from a hotel. We booked our king suite weeks in advance only to be told they “oversold” and we had to be moved to a normal room. (Note; the room had a hole in the window which let a draft in all night, and the shower couldn’t fully drain) We wanted to enjoy our engagement trip and so we agreed and just said we only wanted to enjoy the pool so it wasn’t a big deal, only for the pool to be shut down with no note or email or call or warning. I reached out to the property before check in and was ignored. After finding out the pool wasn’t open I tried to reach out to management. I have since been getting lies and back and fourth with no help. We made reservations for the restaurant and they ignored the noted about us celebrating an engagement and the food was considerably worse than when we went before. The crab special was fishy and very obviously not fresh. When going back to our room our keys then didn’t work and we had to go back down from the fifth floor once again to get the keys fixed. The hotel management needs to get in contact with me asap because this stay was in no way okay. We wasted not only our money but our engagement celebration was AWFUL due to the staff and management here.
Stayed 1 night in Feb 2024
Response from Paul J on Feb 19, 2024
Autumn,Thank you for sharing your feedback about experience during your stay. We apologize for the inconvenience you experienced. Maintaining a well-equipped facility is important to us, and we appreciate your comments. We are currently updating our pool to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.

10/10 Excellent

Starkisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Paul J on Feb 17, 2024
Starkisha,We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

8/10 Good

Albert

Stayed 1 night in Feb 2024
Response from Paul J on Mar 22, 2024
Thank you, Albert, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in -out took a but longer than expected but staff explained this was due to Expedia. Our room was very clean, was very quiet and location if this hotel to all our activities was excellent. Had a slow moving drain in our shower and sink only had cold water.
Stayed 3 nights in Feb 2024
Response from Paul J on Feb 15, 2024
Cynthia,Thank you staying at the Holiday Inn SW Countryside we will alert our maitenance department to repair the drain issue.

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay here.
Stayed 1 night in Jan 2024
Response from Paul J on Feb 15, 2024
XavierThank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul J on Feb 15, 2024
Thank you for staying at the Holiday Inn SW Countryside we look forward to seeing you again.

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, great hotel and service. I appreciate it, and I will come to stay at Holiday Inn Countryside Hotel again. Thank you to everyone.
Stayed 1 night in Jan 2024
Response from Paul J on Feb 15, 2024
Marc,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

2/10 Terrible

Reham

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a hotel !!!!!! Cheap motel !
Stayed 4 nights in Dec 2023
Response from Paul J on Feb 15, 2024
Reham,Thank you for telling us about your recent stay. If you’d be willing, please reach out to our Assistant General manager, Paul Jerantowski, to discuss your experience in more detail. Guest satisfaction is our top priority here at Holiday Inn SW Countryside and we'd love another opportunity to wow you.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul J on Feb 15, 2024
Yolanda,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

4/10 Poor

Steven

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No pool, no restaurant access
Booked a room for two nights so our grandson could swim. Pool was closed for renovations. Lights didn’t work in first room, no maintenance working that night. No breakfast was available the next morning. The site boasts Olympic sized pool and restaurant for breakfast—a big nope for either. The front desk offered to cancel our reservation, but we were too tired to drive to another location that night.
Stayed 2 nights in Dec 2023
Response from Paul J on Feb 15, 2024
Steven,Thank you for sharing your feedback about our Pool and Restaurant. We apologize for the inconvenience you experienced during your visit. Maintaining a well-equipped facility is important to us, and we appreciate your comments. We are currently updating our pool area to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.

10/10 Excellent

Darko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul J on Feb 15, 2024
Darko,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

4/10 Poor

Michael A.

Stayed 6 nights in Dec 2023
Response from Paul J on Feb 15, 2024
Michael,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Leaticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul J on Feb 15, 2024
Leaticia,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Keith

No oversight of their property.
Stayed 2 nights in Dec 2023
Response from Paul J on Feb 15, 2024
Keith,Thank you for telling us about your recent stay. If you’d be willing, please reach out to our Assistant General manager, Paul Jerantowski, to discuss your experience in more detail. Customer satisfaction is our top priority here at Holiday Inn SW Countryside, and we'd love another opportunity to wow you.

10/10 Excellent

Bradley

Stayed 2 nights in Dec 2023
Response from Paul J on Feb 15, 2024
Bradley,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Derrick, Hammond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Paul J on Feb 15, 2024
Derrick,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great, comfortable, clean place to stay. And a really good value!
Stayed 1 night in Dec 2023
Response from Paul J on Feb 15, 2024
Henry,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

2/10 Terrible

Sara

Stayed 1 night in Dec 2023
Response from PaulJ on Feb 15, 2024
Sara,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul J on Feb 16, 2024
Michael,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
I went here to relax and unwind. The pool was closed for health inspections. The shower door wouldnt close. The shades were falling off the brackets when you tried to close them. Both elevators were not working. Overpriced rooms considering lack of amenities.
Stayed 2 nights in Dec 2023
Response from Paul J on Feb 16, 2024
Dear Guest,We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I kindly invite you to contact me directly to discuss your experience in more detail, Assistant General Manager Paul Jerantowski.I take great pride in our hotel's service and amenities, and I'm always looking for ways to enhance those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right for you.

6/10 Okay

David

Stayed 4 nights in Dec 2023
Response from Paul J on Feb 15, 2024
David,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul J on Feb 16, 2024
Theresa,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Keshab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sally

Stayed 1 night in Dec 2023
Response from Paul J on Feb 15, 2024
Sally,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Artavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
This is where i stay every time I go to Chicago its in a great location love this hotel
Stayed 1 night in Dec 2023

6/10 Okay

KELLI, SOUTH CHICAGO HEIGHTS

Stayed 1 night in Dec 2023

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool nor working
Stayed 1 night in Dec 2023

10/10 Excellent

Dandra

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul J on Feb 16, 2024
Dear Guest,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paul J on Feb 15, 2024
Laura,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was nice and clean my room was ready at my arrival
Stayed 1 night in Nov 2023

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Most elevators didnt work. It snowed and water came in through our window. Staff was rude. No towls in pool area with like 30kids in there. Just broken flooring very dated. Had to pay for breakfast and it wasnt good and poor choices for a buffet. Paid to much money for not a great hotel at all.
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Israel

Travelled with family and small children
I didn’t like the fact I have to stay for 3 days to get my room cleaned
Stayed 2 nights in Nov 2023
Response from Paul J on Feb 16, 2024
Israel,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the lack of stayover service. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough daily cleaning procedures are followed. We would appreciate the opportunity to discuss your experience further, so please get in touch with our Assistant General Manager Paul Jerantowski. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit.

8/10 Good

Brenda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing, I didn't like was the tv isn't updated. It's too old school plus limited channels. It's not a smart TV where we can watch apps such as Netflix, Peacock, Paramount plus and etc.
Stayed 1 night in Nov 2023

6/10 Okay

Yesica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Paul J on Feb 16, 2024
Yesica,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Anngie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul J on Feb 16, 2024
Anngie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xavier was friendly and professional!
Stayed 1 night in Nov 2023