Exterior

Reviews of Hilton Garden Inn Chicago Downtown/Magnificent Mile

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 771 out of 1713 reviews" "
Rating 8 - Good. 466 out of 1713 reviews" "
Rating 6 - Okay. 241 out of 1713 reviews" "
Rating 4 - Poor. 125 out of 1713 reviews" "
Rating 2 - Terrible. 110 out of 1713 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JENNIFER, PICKERING

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to everything. The staff is friendly and very helpful.
Stayed 5 nights in Mar 2024

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Constant sirens, all night.. people having some sort of domestic incident in the lobby around 10pm, no one was doing anything as I walked my 12-year-old daughter through what could have escalated into a violent situation. Ice machine across from our room filtered all night.
Stayed 1 night in Mar 2024

10/10 Excellent

Sabrei

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and friendly staff
Stayed 2 nights in Mar 2024

6/10 Okay

Kyndra, Bloomington

Travelled with family
Liked: Cleanliness, staff & service
Staff is great and very accommodating. The hotel was just okay. Our thermostat was broken and the shower dial was broken and auto switched to the hottest temps. The breakfast we paid to be included in our stay was not for all parties but just two adults and that was not explained in the Expedia booking. The hotel would not extend the vouchers to our children and blamed it on us booking with Expedia and not directly with the hotel. Also, the Webber grill staff looked annoyed that we had vouchers for breakfast so that took the excitement out of our “included” breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and housekeeping staff were all so helpful and enjoyable to be around. Isaiah is very personable and welcomed us, making my granddaughter feel very comfortable.
Stayed 3 nights in Mar 2024

8/10 Good

JANIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pricey to park
Stayed 1 night in Mar 2024

2/10 Terrible

Sofia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel. Dirty sheets and took the over 8 hours to get new clean ones and they wanted us to change the sheets when we finally got them. They did not compensate for all of the inconvenience. It was terrible
Stayed 1 night in Mar 2024

8/10 Good

Katharina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with very helpful staff. My only concern was the lack of information available in paper form...everything seemed to require a smartphone scan, even the snack bar! A paper list of amenities & room service menu would have been nice. Also, the printer for boarding passes was out of order.
Stayed 4 nights in Mar 2024

8/10 Good

chad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Sad did not have a parking deal or valet or a doorman
Stayed 2 nights in Mar 2024

4/10 Poor

Caleb

Travelled with family
Disliked: Property conditions & facilities
Not a bad place to stay. Very disappointed that the pool was closed. We chose this hotel because of the pool for our kids. It would have been nice if they had put that information on their site. We would have picked another hotel for our kids.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before. Nice staff, a bit over-worked, but never rude or impatient
Stayed 2 nights in Mar 2024

8/10 Good

Alondra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Property conditions & facilities
Everything we needed was within walking distance (ie Trader Joes, Marshalls, great food options). There’s also a subway station stop on the same block. Very convenient. Walkable to the Magnificent Mile. The shampoo and conditioner were amazing. The bed on the other hand had broken slats, so we had to sleep with our feet at the headboard, the mattress kept sinking lower and lower
Stayed 2 nights in Mar 2024

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very accessible to everything.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel and staff :)
Stayed 5 nights in Mar 2024

10/10 Excellent

LUIS

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Great experience!! Thank you Hilton.
Stayed 3 nights in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

8/10 Good

jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Close to everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed Weber Grill and the proximity to the subway. Did not enjoy the thermostat only going down to 68. Room was very warm
Stayed 1 night in Mar 2024

10/10 Excellent

Indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect, walkable and Convenient for our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bathroom toilet did not have water the last night of our stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff Chris was amazing and very knowledgeable and helpful! Great service!
Stayed 2 nights in Mar 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

Mira-Cler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Good amount of space. We had a clean room and the staff you could tell were strict but kind.
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

jatara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

Mason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

8/10 Good

Tara

Stayed 1 night in Feb 2024

6/10 Okay

Diego

Liked: Staff & service
The lobby is boring..not breakfast
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location couldn't be better! in everything we need restaurants, coffee places, I highly recommend it👍👍👍
Stayed 1 night in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback! . Looking forward to welcoming you back sometime soon

8/10 Good

Laurencetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback. Looking forward to welcoming you back sometime soon

10/10 Excellent

Tammy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a lot of extras , but everything thats needed. clean andvquiet room ,eating facilities very close , parking no problem
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

Vicki

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room was very clean and the location is great for walking to shopping & dining!
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback! . Looking forward to welcoming you back sometime soon

10/10 Excellent

Hailee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Very centrally located and great place to walk to and from different places.
Stayed 2 nights in Jan 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

Anais

Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback! . Looking forward to welcoming you back sometime soon

8/10 Good

Shawn A

Liked: Cleanliness, staff & service, amenities
I booked a city view room as advertised but was not a city view they need to change the room to non city view
Stayed 2 nights in Feb 2024
Response from usman on Feb 23, 2024
Thank you for sharing your concerns and disappointment with us.

10/10 Excellent

Sheila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view was unmatched for the price. The room exceeded expectations, although there was only one trash can that was very small for the entire room. The other factor that lowered our rating was they failed to mention that for one night, parking was $62 extra. My best guess is that this is normal for the area, however not being from this area, we were unaware and that is not a charge you want to have so unexpectedly. Overall, we really enjoyed our stay and it was perfectly positioned for a lovely sunset walk on the Riverwalk and a short step from a savory breakfast.
Stayed 1 night in Feb 2024
Response from usman on Feb 23, 2024
Thank you for sharing your concerns and disappointment with us.

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was nice with access to restaurant inside and within walking distance to everything on the magnificent mile. Staff was not that friendly and parking was higher than most.
Stayed 2 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

10/10 Excellent

Jeffery

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in downtown Chicago. I highly recommend it to everyone.
Stayed 5 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

4/10 Poor

Osose

Stayed 2 nights in Feb 2024

8/10 Good

Blanche Bolante

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would complain about is, the elevators. Only had 2 working ones so there were lines for it.
Stayed 2 nights in Feb 2024
Response from usman on Feb 23, 2024
Thank you for sharing your concerns and disappointment with us.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

Kyeris

Stayed 2 nights in Feb 2024

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Feb 2024
Response from usman on Mar 3, 2024
Thank you so much for your candid feedback!. Looking forward to welcoming you back sometime soon

10/10 Excellent

Kenya

Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony, Nepean

Stayed 2 nights in Feb 2024