Note fondée sur 985 évaluations vérifiées
4,2 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 22 avr. 2024
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steve,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 30 mars 2024
This was our 3rd and last stay. Gradually worse each time. Our room not great, trouble getting into pool, bar not open until listed close time. Our pull out was insanely stained and no bedding. Waited an hour to get it brought to us. Using room phone front desk never answered … had to call direct from cell phone. Daughter cut finger on curtain somehow… pretty deep… no first aid at front. Sent to kitchen to ask… unacceptable. Other better hotels much cheaper. It’s REALLY gone down hill. We unfortunately won’t be back
The front desk lady at check in was great. Rafaela breakfast service/ medical assistance provider…. THE assets to this hotel
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Danielle,We deeply regret the series of disappointing experiences you encountered during your stay. It's disheartening to hear that the quality of your visits has declined over time. Your feedback regarding the room condition, pool access, bar operation, and response to your daughter's injury is troubling, and we sincerely apologize for the inconveniences and lapses in service you experienced. Rest assured, we take your comments seriously and will address them with our team to ensure such issues are rectified promptly. We truly appreciate your acknowledgment of the positive interactions with our staff, and we'll strive to ensure all aspects of our service meet the highest standards. Should you reconsider in the future, we would love the opportunity to restore your faith in us.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 29 mars 2024
Our room was not clear.
Commentaires de Gestion de l’hôtel
30 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mekdes,I apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that similar incidents do not occur in the future. Please reach out to our front desk staff if you encounter any issues during your stay, as we are always available to assist and make things right. We appreciate your understanding and hope to have the opportunity to restore your faith in our hotel during your next visit.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 27 mars 2024
Very convenient stay for the dury lane theater. Plenty of door dash options in the area to choose from as well.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bradley,Thank you for the outstanding rating and positive feedback! We're delighted to hear that our hotel's location was convenient for your visit to the Dury Lane Theater. It's great to know that you found plenty of dining options nearby. We appreciate your review and look forward to welcoming you back for another convenient stay!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 25 mars 2024
Great place
Commentaires de Gestion de l’hôtel
26 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Corrie,Thank you for your positive rating! We're glad to hear that you enjoyed your stay with us. If there are any areas where we can improve to earn a higher rating from you next time, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to host you again in the future!Sincerely,Hotel Manager
par un voyageur vérifié
Publié le 24 mars 2024
Hotel was nice and clean. I was under the impression that the indoor pool was heated, it was freezing cold. The hot tub was occupied the whole time and the water in the hot tub was gray and gross looking. Planned a little staycation with kids so they could be able to swim. I’ll still give a good review just if the pool is top priority of your stay you will be disappointed
Commentaires de Gestion de l’hôtel
25 mars 2024 par General Manager, Gestion de l’hôtel
Dear Marta,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel nice and clean. However, we apologize for the disappointment regarding the pool and hot tub experience. Your feedback regarding the temperature of the pool and the condition of the hot tub is concerning, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 24 mars 2024
The property is nice however, I noticed it needs some renovations with couches that are dirty. The towel hanger came off the wall. My room had two lady bugs. The bar area menu could have more options. One of the bar staff made a mistake with my good order. She said “I asked you twice I can not delete the order you will have to pay for two meals even though I did not eat the meal. That was a bit disappointing. However, I spoke with the supervisor and she was able to provide me a complimentary breakfast and a later check out because my flight was delayed. On a rate from 1 to 10 I would rate this hotel a five. The supervisor did mention that they are going to be having some renovations, which is awesome. I would not come back here unless the renovations are completed. I expected excellence from Hilton.
Commentaires de Gestion de l’hôtel
25 mars 2024 par General Manager, Gestion de l’hôtel
Dear Fatima I Dos Santos,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay. It's disappointing to hear about the cleanliness issues with the couches and the towel hanger, as well as the inconvenience caused by the ladybugs and the mistake with your food order at the bar. We appreciate your understanding and patience in bringing these matters to our attention. We're glad to hear that our supervisor was able to provide some assistance and accommodations for the inconvenience you experienced. Your feedback regarding the renovations and expectations for excellence are noted, and we will use this information to make necessary improvements to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 20 mars 2024
Checkin took a long time. Then the credit card took awhile to work plus there were two attendants and the other one did not help out. Same thing in the morning, was very slow.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lucinda,We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is crucial, and we're actively working to improve our efficiency and service standards. Rest assured, we'll address the issues you've highlighted to ensure a smoother experience for all our guests. We appreciate your patience and understanding.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 10 mars 2024
Its a beautiful hotel, I did ask for a balcony, but handle was broken so I couldn't open it at all. We couldn't switch rooms because rooms were full. Room was very clean.
Pool was horrible, I called before booking to ask if the pool is heated, IT IS NOT! Had I've been told the truth, I would've booked some place else. Jacuzzi..was warm, it was heated as the pool should've been.
And had some kind of white foam on top of the water, at least 13-15 people were in the Jacuzzi, just to stay warm from the cold pool water and the cold air that was blowing inside the pool area.
Next door to us was an adult party going on, so loud, people coming in and out of there room and the doors slam loud every time. Went on till about 3am. Not good for my kids, since they sleep early and wake up early due to school routine. Walked out of the room for check out, empty liquor bottle 🍾 in the hallway.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Carmen,We apologize for the inconveniences you experienced during your stay. It's disheartening to hear that your expectations were not fully met. We'll address the balcony handle and pool issues immediately to ensure a better experience for future guests. Your feedback regarding the noise disturbance and cleanliness concerns will be shared with our team for improvement. We appreciate your valuable feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
par un voyageur vérifié
Publié le 10 mars 2024
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lisa,We value the time you took to provide us your feedback after staying at our hotel. We greatly appreciate that you had a positive experience at our hotel, and your review highly inspires us. We work hard to make sure you're comfortable and to improve our services. May you return soon, we hope!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
