Ratings based on 5,153 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 25-Jul-2017
Wonderful staff. Very helpful. A lot of food choices.
4 out of 5
by A verified traveller from florida

Really Expensive

Posted 25-Jul-2017
Pros: comfortable beds and nice lobby
Cons: gym and/or pool should be included in room rate
Location: not near very much pretty isolated if you don't want to eat in the over priced hotel restaurants
Expensive hotel and you have to pay extra for everything. You can't even use the pool or gym without paying additional per person per day. Ridiculous! Hotel was nice but if you pay that much it should be much nicer than that.
4 out of 5
Recommended
for Everyone
by A verified traveller

Walking distance to downtown

Posted 21-Jul-2017
Convenient to everything downtown. Walking distance to major shopping stores and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller from NC

Loved our stay

Posted 17-Jul-2017
Pros: Location and very courteous staff!
Cons: We had a slow draining tub...
Location: Close to Grant Park....and everything else we wanted to do.
Very pleased with hotel stay. Everyone was extremely courteous and accommodating, despite being very busy w/ lots of check ins. Lovely atmosphere and great location. My only issue that kept from perfect rating was slow draining tub...but no big deal really. I have rebooked for later in year!
4 out of 5
Recommended
for Everyone
by A verified traveller from Arlington Heights, IL

Nice hotel near Grant Park & nightlife

Posted 17-Jul-2017
Pros: Style and elegance, services available, room, location to nightlife and Grant Park
Cons: Computer system capacity
Location: Grant Park, Museum Campus, restaurants and night life, brunch, lakefront, Buckingham Fountain, water taxi, boat tours
The hotel is clean and accommodating, excellent location for Grant Park or nightlife, and easy access to cabs. There was a hiccup with check in as the entire computer system shut down and we waited approximately 45 minutes, and had to move our dinner reservation, because of it. However they manually checked us in and allowed us to store our bags free of charge and we used the gym locker room to change for our date. Unfortunately we could not access our room until about 8:30 PM. However the following day we were able to store our bags even after check out for an extremely reasonable price. I would have liked some kind of "perk" for having to wait but considering the number of people they had to serve I can understand why they didn't.
4 out of 5
Recommended
for Everyone
by A verified traveller

good location and accessible

Posted 16-Jul-2017
Pros: the best feature is the Kitty O'Shea pub on ground floor Friendly staff and great menu.
Cons: provide a push button motorized door for wheelchairs at front entrance.
Location: Art Institute and millennium Park
the Chicago Hilton accommodated our request for prox to elevators, accessible shower and adjoining rooms needed by my 83 yr old Dad
5 out of 5
Recommended
for Everyone
by A verified traveller from Detroit, MI

My room wasn't ready but I was able to upgrade

Posted 11-Jul-2017
I enjoy my stay, it was peaceful, and I got a lot of rest.
4 out of 5
Recommended
for Everyone
by A verified traveller from indiana

No late-night

Posted 10-Jul-2017
Clean modern rooms, everything in hotel closes too early if your a night owl. Other than that great location and accommodations
5 out of 5
Recommended
for Everyone
by A verified traveller from V

Nice hotel with really good customer service

Posted 10-Jul-2017
The staff very friendly and offered fantastic service
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Amazing location

Posted 9-Jul-2017
Wonderful stay to catch the 4th fireworks from the Planetarium