Charge for gym and luggage
This hotel was a very nice hotel and the staff were extremely friendly and accommodating. However, I would not recommend this hotel to anyone simply because they charge for amenities that are complimentary in almost all hotels especially ones that charge as much as this hotel does per night. I was charged $15/day to use the gym and then $2 per bag to store luggage. I am a frequent business traveler both in the US and internationally and I have never been charged for gym or luggage storage (even at other Hilton hotels). I asked colleagues that were staying at other hotels (Hyatt, Sheraton, etc) in the area and none of them were charged for these types of amenities or services. I was very disappointed. I will definitely pick a different hotel on future trips to Chicago.