1/4 of my stay was dealing with issues
1) Hilton Honors would not give me points for the stay because it was booked through a third party. 2) The room was next to the stairwell and overlooked the L Subway - noisy enough but there was a lot of stairwell traffic, on 20th floor - suspicous. A 1,200 teen conference was underway. I opened the door and there was a man in the hallway texting, appearing to meet people, lots of whispering. I asked if he was with the hotel. 'No' so I reported it to the hotel. 3) the room didn't have tissues, hair dryer, and very few hangers. 4) We weren't able to sleep so I went to reception desk next day to ask for a room change. I was worried about retaliation for reporting the incident. 5) They upgraded our room away from the stairwell. She provided 2 tickets for free breakfast for the inconvenience but by the time we moved rooms, breakfast was over. I'm hypoglycemic so between lack of sleep, no shower, and no food ... I was frazzled. 6) Another representative asked what she could do to make it right. I asked for a meal. She returned to say they wanted the breakfast tickets returned before issuing meal tickets. That restaurant opened at 2 pm so I still had to wait. Another trip to the room? More energy? But I did so. 7) The frig froze all our contents and she asked what I expected them to do about it. More drama. 8) 1 pack of cigarettes was $18.18 and I had to pay for a paper bag to put merchandise in!