Ratings based on 5,102 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from New York

Overpriced hotel

Posted 22-May-2017
Overpriced old hotel. Needs renovation. There are plenty better located hotels you can stay at.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago South Loop

Amazing with caveats

Posted 16-May-2017
While the room price was very favorable and the physical hotel was a great destination hotel (a site to see all on its own), I feel like I got nickled and dimed for everything else. Extra fee for internet, luggage hold, and minimum amenities.
3 out of 5
by A verified traveller

Good location. Spacious room. Uncomfortable bed.

Posted 1-May-2017
Pros: Location.
Location: great location!
Great location downtown. But too expensive and does not live up to one's expectation. Staff not really helpful (some seem like they have been having a bad day everyday). You ll have to pay for everything and anything including wifi, parking, luggage while waiting to check in or out. Water flow in shower too weak..
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Nice hotel. Very clean and high quality appliances in the room. The phone system could be improved. I had to call the operator to make room to room calls. Also calling from the outside to guests could be improved. The restaurant was excellent on many fronts - excellent service and great food.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Apr-2017
Beautiful hotel. The worst, the room was way too small. However, the hotel team more than made up for this. From the moment we checked in to the moment of departure the entire hotel team seemed well versed in customer care. I will certainly return to this Hilton upon my return visits to Chicago! Great location! Centrally located to parks, museums, restaurants, shopping and the beach.
2 out of 5
by A verified traveller from indianapolis indiana

Not a hotel to relax...

Posted 11-Apr-2017
Its a beautiful hotel but couldn't walk around after certain hours and relax. Was asked to leave lounge area midnight. Wanted to relax by fireplace but security was on deck.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2017
The hilton is a great hotel. Staff very friendly, located close to all sorts of attractions!
4 out of 5
Recommended
for Business Travellers
by A verified traveller from colorado

Nice hotel, noisy.

Posted 4-Apr-2017
Pros: ballrooms
Cons: Insulating curtains against noise? Complementary eraplugs?
Location: central location
Room was not entirely immaculate with debris in corners. Adjacent train noise was a problem.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome hotel

Posted 4-Apr-2017
Hotel was great,perfect location will go back for sure
3 out of 5
by A verified traveller

Nice hotel near a lot of attractions

Posted 4-Apr-2017
Dirty laundry outside of room when we arrived didn't get picked up til day and a half later. Wasn't enough towels for 4 people staying so we had to call about that. shower vent didn't even work the whole time we were there.