Ratings based on 4,891 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromUS

Charge for gym and luggage

Posted 20-Oct-2016
Pros: The staff were amazing.
This hotel was a very nice hotel and the staff were extremely friendly and accommodating. However, I would not recommend this hotel to anyone simply because they charge for amenities that are complimentary in almost all hotels especially ones that charge as much as this hotel does per night. I was charged $15/day to use the gym and then $2 per bag to store luggage. I am a frequent business traveler both in the US and internationally and I have never been charged for gym or luggage storage (even at other Hilton hotels). I asked colleagues that were staying at other hotels (Hyatt, Sheraton, etc) in the area and none of them were charged for these types of amenities or services. I was very disappointed. I will definitely pick a different hotel on future trips to Chicago.
5out of 5
by A verified traveller fromLaFayette, GA

First class stay in a first class hotel

Posted 4-Oct-2016
Location: We walked to Millennium and Grant Parks. Everything was an Uber or Lyft ride of around $5.
This hotel was beautiful and elegant! Our room had two bathrooms which was great because their were four of us on our mother/daughter trip. They asked for my mobile number and then texted me information throughout our stay and I was even able to text any needs we might have, such as more towels or a new battery for our in-room safe. The only negative was they charged us for storing our luggage while we did one last morning tour before our shuttle our shuttle took us to the airport.
4out of 5
by A verified traveller

Posted 20-Sep-2016
Great hotel and a great location. Walking distance to many attractions. Staff was very pleasant.
4out of 5
by A verified traveller

Very convenient to culrural mile!

Posted 19-Sep-2016
Within walking distance to Grant Park, the Shedd, the Adler and the Art institute of Chicago. Beautiful walks through park and along Lake Walk. Solid and clean older/historical hotel with wonderfully friendly staff. Please note check out is 11am and Michigan can be a little noisy at night.
4out of 5
by A verified traveller fromdowntown chicago

Nice hotel in the city

Posted 19-Sep-2016
I would highly recommend this hotel!! Just two suggests I have that need improvement. I booked double beds room and I felt like the beds were small and they don't have a fan in bathroom. Other than that staff was very helpful and nice.
4out of 5
by A verified traveller

Good Hotel

Posted 15-Sep-2016
This hotel was a nice place. I do think the staff was unfriendly. Must be part of a union. Lazy and did not make you feel welcome.
5out of 5
by A verified traveller fromGrand Rapids, MI

Great S. Loop location

Posted 6-Sep-2016
Pros: Location. Easy valet parking and/or self parking. great restaurants and coffee shop on location.
Cons: Add in/out privileges for valet parking.
Location: South loop. Near to great restaurants, Art Institute, Parks, and Theatre.
I will most definitely stay at this hotel again. Perfect location in the South Loop, near Columbia College. Although it is off the mile and farther south, it is a nice walk through safe areas.
5out of 5
by A verified traveller fromNY

Beautiful hotel close to the park and lake

Posted 31-Aug-2016
Had a wonderful time staying there and didn't want to leave. The hotel is just gorgeous! You feel like royalty staying there. The rooms are big and spacious. I never heard another guest while staying there. It was the best sleep I had at a hotel. Worth every penny. The gift shops and restaurants are great! Did some of my shopping at the gift shops right at the hotel and the prices were very reasonable for the location and convenience. I highly recommend it
5out of 5
by A verified traveller

Posted 28-Aug-2016
Great spot on Michigan Avenue. Everyone was very professional. Everyone. There was no weak link. Definitely would stay here again.
5out of 5
by A verified traveller

Excellent hotel near the lake.

Posted 27-Aug-2016
A great hotel, and respite, in the heart of Chicago. Easily accessible to anything you want to see or do. Great restaurants and services!