Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Check availability

Reviews of Hampton Inn Chicago/Naperville

2.5 out of 5
Hampton Inn Chicago/Naperville
1087 E Diehl Rd, Naperville, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1002 reviews" "
Rating 8 - Good. 319 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Reid

Liked: Cleanliness, staff & service, property conditions & facilities
we loved the breakfast
Stayed 1 night in Feb 2024
Response from Robin King - GM on Feb 29, 2024
I'm so happy to hear you enjoyed your breakfast! Thank you for staying with us and for your feedback. We hope to see you again soon!

8/10 Good

Bijan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely, clean, and organized. There was some renovation being done in the lobby. The $75.00 fee for dogs is OUTRAGEOUS! It is advertised as dog friendly, but the fee is not stated. We have paid Hilton $300.00 for this trip for our dog. Very shady business practice. State the fee before you charge it
Stayed 1 night in Feb 2024
Response from Robin King - GM on Feb 19, 2024
Dear Bijan,Thank you for posting a review. I'm glad that overall you found your stay to be pleasant. I am sorry the pet fee was missed when reserving our hotel; the cost for the pet fee can be found under the 'Policies' section within the Expedia site. We were certainly not trying to hide anything from you and I'm sorry you were made to feel that way. Thank you for staying with us!

8/10 Good

Abbas

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Robin King - GM on Feb 19, 2024
Dear Abbas,Thank you for staying with us and leaving a rating. We hope to see you again soon!

10/10 Excellent

Debbie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robin King - GM on Feb 5, 2024
Dear Debbie,I am delighted to see you enjoyed your stay! Thank you for allowing us to host you while in Naperville.

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New stay
Stayed on the new section and fresh design. Bathroom was redesigned but less room than should of been. Sink counter was 3/4 inches from hitting door to close. TOOK to much space and clothes hooks should of been at 5.5ft not 6.5ft from the floor. The new soap dispensers were great idea. But the stay was comfortable a usual.
Stayed 1 night in Dec 2023
Response from Robin King - GM on Feb 5, 2024
Dear R,I am so happy to hear you enjoyed your stay with us and thank you for taking the time to write a review. Thank you for the comments on the room you stayed in with new bathroom and I'm glad you like the new soap dispensers. Thank you for staying with us!

4/10 Poor

Megharaju

Travelled with family
Disliked: Staff & service
Room #139 is near too the exit door and outside noisy is distributing to our sleep..
Stayed 1 night in Dec 2023
Response from Robin King - GM on Feb 22, 2024
Dear Megharaju,Thank you for staying with us and taking the time to write a review. I am sorry to hear the location of your room was in a noisier area. If you stay with us again, we would take care to ensure you are not near an exit.Best regards,

10/10 Excellent

Bridgett

Stayed 1 night in Dec 2023
Response from Robin King - GM on Feb 5, 2024
Dear Bridgett,Thank you for staying with us and taking the time to review! We hope to see you again soon!

8/10 Good

Maura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Robin King - GM on Feb 19, 2024
Dear Maura,Thank you for staying with us and leaving a rating. We hope to see you again soon!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
We have stayed there several times and have had good experiences. The only complaint i had was that the coffe in the lobby was cold every time we had some. Overall, really like this hotel for the price.
Stayed 6 nights in Dec 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and hospitality is always great!
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Stayed 3 nights in Dec 2023
Response from Robin King - GM on Feb 5, 2024
Dear Kenneth,Thank you very much for your staying with us and your review. Please come visit us again when you are in Naperville!

10/10 Excellent

ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for dining, drinking and the downtown area.
Stayed 5 nights in Dec 2023

10/10 Excellent

Debra L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but don’t let that give you pause. They are engaged in updating the facility. The staff, from Guest Services to Housekeeping, to Maintenance, to breakfast buffet personal were all stellar in their courteousness, professionalism, and commitment to their jobs! Great experience!
Stayed 1 night in Dec 2023

8/10 Good

Omar, houston

Disliked: Property conditions & facilities
A
Stayed 2 nights in Dec 2023

10/10 Excellent

Loris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Nov 2023

8/10 Good

kurtis

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room doors tended to slam when you let the door go and a crowd of guests having a reunion slammed theirs half the night. Noise from hallway enters room. (Probably vice versa)
Stayed 2 nights in Nov 2023

8/10 Good

Loris

Stayed 1 night in Nov 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet time
Treated like I was a regular, respectful, kind, friendly. Remodeling was a bit awkward at the time. But it was ok... It's beginning to look more modern little by little. But the side door wasn't able to lock, so security needs to be checked regularly.
Stayed 1 night in Nov 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though there was remodeling going on while we were there, we were not really put out by any of it due to planning by the management. Good breakfast!
Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and the breakfast was one of the best we've had at a hotel in years!
Stayed 2 nights in Nov 2023

6/10 Okay

Amir

Liked: Cleanliness
Stayed 2 nights in Nov 2023

8/10 Good

Kevin

Stayed 2 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, remodel, rooms are smaller, and the bathrroms are cramped. But, it truly is a good property with good people.
Stayed 1 night in Oct 2023
Response from Robin King on Nov 4, 2023
Dear Bill,Thank you very much for staying with us and writing a review! We are actually about to undergo a renovation which will include the bathrooms. I hope you have a chance to visit us when we are finished!Sincerely,Robin KingGeneral Manager

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
We had 2 puppies with us and the suite we stayed in was right by the lobby and breakfast area . So our puppies did a-lot of barking as they were not used to it and with that much traffic it being loud . And of course we did not get much sleep. Also i feel that they should of had us somewhere else.
Stayed 2 nights in Oct 2023
Response from Robin King on Nov 4, 2023
Dear Donna,Thank you so much for staying with us! I apologize that there was traffic outside of your room. Unfortunately we only have the one suite at the hotel. We appreciate your review of the hotel.Sincerely,Robin KingGeneral Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Nice place, clean, safe and convenient to restaurants
Stayed 1 night in Oct 2023
Response from Robin King on Nov 4, 2023
Dear Doug,Thank you for staying with us and the positive review! I'm so happy to hear you enjoyed your stay.Sincerely,Robin KingGeneral Manager

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Budget Friendly Hotel
Very conveniently located hotel with a noce lobby and clean rooms. Very quiet which is important to me and a very friendly and helpful staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bethani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here several times throughout the year and are never disappointed. The rooms are a little small being an older remodel, but very well kept.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and walkable
Nice, clean, easy to get to and easy to get back on the highway. lots of restuaunts within walking distance.
Stayed 1 night in Oct 2023

10/10 Excellent

Ziobrowski

Travelled with partner
Liked: Cleanliness, amenities
Front desk seemed to be annoyed that she had to check us in . Seemed alittle short with her answers.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Robin King - GM on Oct 4, 2023
Hello Teresa,I'm so happy to hear you enjoyed your stay! We hope to see you again if you are back in Naperville.Best regards,Robin KingGeneral ManagerHampton Inn Chicago/Naperville

10/10 Excellent

David, Bismarck

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Robin King - GM on Oct 4, 2023
Hello David,Thank you for staying with us and I'm happy to hear you enjoyed your stay!Robin KingGeneral ManagerHampton Inn Chicago/Naperville

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
i love a hotel with a bar!
Stayed 1 night in Sep 2023

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service
The location is great. My room had 2 issues. The mini fridge and the AC were both loud and clunky whenever they would turn on. So in the middle of the night, I had to get up to turn them both off so that I could get back to sleep. I asked the staff to fix the fridge, but they never did.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Gricelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Hotel was in much better condition than others we have stayed in around Naperville. Good value overall.
Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Kerrace

Travelled with family, Travelled with family and small children
The hotel is acceptable. I must say this is the first hotel I have stayed , and there was dogs everywhere. If the other hotels nearby wasn't sold out I would have stayed somewhere else. The hotel itself is average, but the dogs where an issue nonstop barking throughout the night.
Stayed 2 nights in Sep 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit, Naperville is very pretty and lots to do from eating, shopping, centennial beach, paddle boats etc
Stayed 4 nights in Aug 2023