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Reviews of Four Points by Sheraton Chicago O'Hare Airport

3 out of 5
Four Points by Sheraton Chicago O'Hare Airport
10249 Irving Park Road, Schiller Park, IL

Reviews

7.0

Good

Rating 10 - Excellent. 411 out of 1207 reviews" "
Rating 8 - Good. 266 out of 1207 reviews" "
Rating 6 - Okay. 199 out of 1207 reviews" "
Rating 4 - Poor. 165 out of 1207 reviews" "
Rating 2 - Terrible. 166 out of 1207 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco, Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle is really nice
Stayed 1 night in Mar 2024

10/10 Excellent

gregory, astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Will stay again
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was above and beyond.
Stayed 1 night in Apr 2024

10/10 Excellent

Manolito

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Apr 2024

10/10 Excellent

gregory, astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. I will return
Stayed 1 night in Apr 2024

8/10 Good

Nilda Hernandez or Jesica

Travelled with family
Liked: Cleanliness
Rooms were clean. Big bed. Clean sheets snd towels. Sundries were great. Didn’t like that the elevators were small and took to long.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Amenities
Amber at the front desk was fast and courteous It’s gave me comfort to be welcomed after a long journey.
Stayed 1 night in Apr 2024
Response from jenn on Apr 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Louis

Stayed 1 night in Apr 2024
Response from jenn on Apr 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Amber

Liked: Amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from jenn on Apr 10, 2024
Thank you for sharing your experience. We look forward to seeing you again. Four Points Sheraton Chicago

10/10 Excellent

Sammy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from jenn on Apr 10, 2024
Thank you for sharing your experience. We look forward to seeing you again. Four Points Sheraton Chicago

10/10 Excellent

Raquel

Everything
Stayed 1 night in Apr 2024
Response from jenn on Apr 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

rajmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close aeroport
Stayed 1 night in Apr 2024
Response from jenn on Apr 10, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jennifer Ippolito Front Desk Manager

10/10 Excellent

Igor

Super quiet rooms, really clean! the best hotel I stayed in a long time!
Stayed 1 night in Apr 2024
Response from jenn on Apr 10, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jennifer Ippolito Front Desk Manager

10/10 Excellent

Jerome

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good close to airport
Stayed 1 night in Apr 2024
Response from jenn on Apr 10, 2024
Thank you for sharing your experience. We look forward to seeing you again. Four Points Sheraton Chicago

10/10 Excellent

Marcelo

Stayed 1 night in Mar 2024

10/10 Excellent

Kushal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to public transportation wasn’t available. The area around the hotel looked little old fashioned.
Stayed 2 nights in Mar 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant nice to have available. Very noisy in evening when I was there
Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find
Stayed 2 nights in Mar 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and quiet
Stayed 1 night in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

6/10 Okay

Charles

Travelled with family
Disliked: Cleanliness, staff & service
One of the beds had a brown stain all down the side of the mattress. The bathtub had dirt in it.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 26, 2024
We sincerely apologize for this inconvenience. This is below our standard. We hope to see you again .Four Points Sheraton Chicago O'Hare

6/10 Okay

Gaston C

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

10/10 Excellent

Wendy

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had a very late check-in (2am) due to our return flight was delayed for 7 hours after a vacation. I was concerned with our vehicle being towed away but the hotel staff member assured me that our vehicle was safe. The staff was very understanding and friendly. They reassured me that they would be waiting for us to arrive.
Stayed 1 night in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

6/10 Okay

Mark

Travelled with partner
The restaurant's hours.
Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Endalkachew

Stayed 1 night in Mar 2024
Response from jenn on Apr 10, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Tiffany Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, rooms were nice, staff was great. The store in the lobby could have been better stocked, especially with the price of 4.00 usd for 2 antacid tablets. The Mirage restaurant is very poor quality food, every time I ordered from there it was almost inedible. I recommend this place for the accomodations, but use door dash, uber eats, or the BP gas station Subway/Dunkin Donuts for food. Also take a jacket, it is very cold and windy there.
Stayed 4 nights in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for your feedback. We hope to see you again.Four Points Chicago O"hare

8/10 Good

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved watching the planes land out the window while i had down time ..
Stayed 1 night in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

10/10 Excellent

Shamere

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and friendly environment for kids.
Stayed 1 night in Mar 2024
Response from Jippolito on Mar 26, 2024
hank you for sharing your experience with us. We hope to see you again. Four Points Chicago O'hare

10/10 Excellent

Grayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price! Very close to the airport with free shuttle services.
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Restaurant needs update for sure very dated and employees are difficult to understand/comprehend my order
Stayed 1 night in Feb 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

10/10 Excellent

Ka heon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

6/10 Okay

Sanel, Meridian

Liked: Staff & service
Can be better
Stayed 3 nights in Mar 2024
Response from jenn on Apr 1, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Jennifer Ippolito Front Desk guest relations jennifer@fourpointsohare.com 8476716000

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

8/10 Good

Catherine, Meeker

Travelled with family
Liked: Staff & service
Disliked: Amenities
this is an older property. the rooms are definitely sound-proof
Stayed 2 nights in Mar 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

2/10 Terrible

Rhonda, Osage

Travelled with partner
Disliked: Staff & service, amenities
Tried for 1.5 hours to get a ride to the hotel from the airport until the shuttle stopped running and we had to spend $25 on an Uber then the next morning there were 40 people lined up to take the shuttle! We were told it was first come first serve but that’s ridiculous.again many had to take an Uber again. Room was old and smelled. Tiny bathroom with one washcloth. No outlet by one side of bed.
Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Melissa

Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Erin

Disliked: Staff & service, amenities, property conditions & facilities
The shuttle service hours are limited. We planned to stay here and get a ride to the airport. They weren’t able to accommodate us. They should list the accurate hours.
Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Evelyn

Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Corderell

Liked: Cleanliness, staff & service, property conditions & facilities
Good food
Stayed 1 night in Mar 2024
Response from jenn on Apr 4, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Tamra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a day long of flight delays and finally landing in Chicago, I was able to book a room within seconds, very easy and simple process, and get a shuttle from the airport to the room and back. The room was nice and clean. I wish I could remember the lady’s name working the front desk, she was very pleasant and empathetic to everyone arriving from delayed flights. Overall, we had a good night/morning stay, I would definitely recommend others to book with Four Points at Sheraton and I would book again for myself and family.
Stayed 1 night in Feb 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

8/10 Good

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking entrance was a pain, no breakfast on Mondays
Stayed 1 night in Feb 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

algernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice an warm place to stay at
Stayed 1 night in Feb 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

10/10 Excellent

Sarah, DENMARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, has a restaurant and bar. Everyone is friendly and close to o hare
Stayed 1 night in Feb 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

6/10 Okay

yasar nayeem

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Property was big and have to walk long way to rooms Property looks old with some wear and tears Needs a little love to the property
Stayed 1 night in Dec 2023
Response from jenn on Apr 4, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jayakrishnannair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the money
Stayed 1 night in Feb 2024
Response from Jippolito on Mar 26, 2024
Thank you for sharing your experience. We look forward to seeing you again.Four Points Sheraton Chicago

6/10 Okay

Erin

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from jenn on Apr 4, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Not at this time.
Stayed 1 night in Feb 2024
Response from jenn on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.