Exterior

Reviews of DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judith, Hermitage

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
We had a King bed room but wouldve liked better the King bed suite. Need for better coffeemakers in each room, each time it malfunctioned. Need for fixing eastern side fascade that is cracking and falling off of outside wall..Saturday nite was noisy in hallways. Will stay there again.Front desk staff at 3pm was Friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mel, Skokie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it is peaceful and clean and comfortable would definitely stay here again! Amazing staff
Stayed 1 night in Mar 2024

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness
The guy at the front desk was very nice, friendly and helpful. I did not like that there was all these holes in the comforter and splits that allowed all the feathers to come out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy. I only wish the digital check-in worked so I didn't have to stop at the front desk. But the property was lovely, and the bedding was comfortable. I was only there for one night, and it served its purpose. It was my third time staying there, so I will be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Turhan

Liked: Cleanliness, staff & service, property conditions & facilities
Peace
Stayed 1 night in Feb 2024

8/10 Good

Raven

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Michael, Michigan City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sri Venkata Aravindbabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ansie, Missouri City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ansie, Missouri City

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Stayed 1 night in Nov 2023

10/10 Excellent

Romell

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would perfect for our needs
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Vanessa Joben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property were great
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Daniel

Disliked: Staff & service, amenities, property conditions & facilities
no breakfast included for the cost paid was terribly cheap.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Baron

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enjoyed my stay rooms very clean
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 21, 2023
Baron,Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
We had to change rooms because neighbors were being noisy. It was nice that they were able to move us to a nicer room.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Dodiah

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Nora

Travelled with family
Liked: Cleanliness, room comfort
Outdated, but comfortable
Housekeeping does not come by unless you’re staying for 4 or more nights. The hotel is very outdated, but beds were very comfortable. Safe area.
Stayed 3 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

JHON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 1 night in Jul 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Amanda

Disliked: Property conditions & facilities
Verrrry thin walls. “Continental” breakfast does not include hot breakfast.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Zainab

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness
Bathroom had rust and a damaged ceiling, the sheets had holes in them also the floor need a good shampoo. The staff was friendly thats a plus.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 21, 2023
Mary,Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast should be included in room charge instead of $15 per person.
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Carleshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is as very clean and quiet. Overall, the hotel is very nice and we truly enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Great staff greeted us. Nice rooms, we had two. Surprised and disappointed there was only one elevator. We had my 90 yr old in-laws with us and our rooms were on the opposite side of the building, so it was a long walk around or a flight of stairs.
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Tearra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Maharshi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and staff
Stayed 1 night in Sep 2023

10/10 Excellent

Gilbert

Stayed 4 nights in Jun 2023

10/10 Excellent

Jessica

Stayed 2 nights in Aug 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Travis G on Aug 25, 2023
Thank you Monique for the wonderful review of our hotel. We are so glad to see that you found everything wonderful. We certainly hope to see you again soon.

2/10 Terrible

jaime

Disliked: Cleanliness, property conditions & facilities
A let down
The ceiling was disgusting it was disintegrating on to the floor, there was no complimentary breakfast, it was $15, even for just a muffin, I don’t think some of the staff at the front desk were properly trained, the charge for the pet was $75, the most I paid at any of the 5 hotels that I had to stay. One last thing, they have a little store for in-house beverages and snacks that they didn’t bother to stock. Very flawed on many levels.
Stayed 2 nights in Aug 2023
Response from Travis G on Aug 10, 2023
We are sorry to hear about your experience with our hotel. We hope the next time you are here we can exceed your expectations.

10/10 Excellent

ding see

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Travis G on Aug 10, 2023
Thank you for the wonderful review of our hotel the Doubletree by Hilton Chicago Wooddale/Elk Grove. We certainly hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has easy access to major roadways and toll roads.
Stayed 1 night in Aug 2023
Response from Travis G on Aug 10, 2023
Thank you John for the wonderful review we certainly hope to see you again soon.

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Very nice people at front desk good service
Stayed 2 nights in Aug 2023
Response from Travis G on Aug 10, 2023
Thank you William for the wonderful review of our hotel the Doubletree by Hilton Chicago Wooddale/Elk Grove. We are so glad to see the front desk was able to give you great service. We certainly hope to see you again soon.

6/10 Okay

Angela

Liked: Staff & service
My room was not that clean, and lack towels, pool was dirty. Bed was soft breakfast was good, staff very friendly, rooms need better cleaning
Stayed 2 nights in Jul 2023
Response from Travis G on Aug 10, 2023
We are sorry to hear about your experience at our hotel. We certainly hope to see you again soon.

2/10 Terrible

Jameah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t enjoy my stay I am a Hilton honors member I was told by the front desk that she would be able to transfer my points to my account since I did it on a third party website also there was a HUGE centipede in my room we let her know she said she would compensate us with free breakfast which we weren’t able to get because they said they had no record of that I would honestly like a refund i enjoy my stays at the Hilton but not to much this time
Stayed 1 night in Jul 2023
Response from Travis G on Jul 27, 2023
We are sorry to hear that your stay wasn't up to oiur standards. We certainly hope we can make it up to you next time.

8/10 Good

Danni

Stayed 1 night in Jul 2023
Response from Travis G on Aug 25, 2023
Thank you for the review of our hotel. We certainly hope to see you again soon.

10/10 Excellent

Jeffreye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Quiet and clean. Just wish the wifi was free but other than that it was a great experience.
Stayed 1 night in Jul 2023
Response from Travis G on Jul 27, 2023
Thank you for the wonderful review of our hotel the DoubleTree by Hilton Chicago Wooddale-Elk Grove. We certainly hope to see you again soon.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location. We could get to restaurants and other businesses very easily. It was close to the highway. The rooms were clean, and the staff were friendly.
Stayed 2 nights in Jul 2023
Response from Travis G on Jul 27, 2023
Thank you Donna,We are glad to see that you found our staff friendly, and the hotel location here at the DoubleTree by Hilton Chicago Wooddale-Elk Grove up to your standards. We certainly hope to see you again soon.

10/10 Excellent

Franziska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was possible to have a late checkout whichout any problems. The staff was just nice.
Stayed 1 night in Jul 2023
Response from Travis G on Jul 6, 2023
Thank you for the wonderful review of our hotel the Doubletree by Hilton Chicago Woodale-Elkgrove Village. We certainly hope to see you again.

4/10 Poor

Darin, Charlotte

Travelled with partner
Disliked: Property conditions & facilities
Doubletree needs to update the property.
Stayed 1 night in Jul 2023
Response from Travis G on Jul 5, 2023
Thank you for the review. We are working on updating our property daily.

10/10 Excellent

Tiara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2023
Response from Travis G on Jul 5, 2023
We appreciate the wonderful review Tiara of our hotel the Doubletree by Hilton Chicago Wooddale-Elkgrove Village. We certainly hope to see you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We loved our room and the service. We never used the pool but it seemed nice enough.
Stayed 1 night in Jun 2023
Response from Travis G on Jul 5, 2023
Thank you Eric. We always love seeing wonderful reviews of our property the Doubletree by Hilton Chicago Wooddal- Elk Grove Village. We certainly hope you come and visit us again soon.