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I would highly recommend this property. It’s very convenient, a short walking distance to the convention center if you are attending , and to the fashion outlet for your shopping. The hotel also has free shuttle ride to and from the airport. All staff were nice. Their bed is comfortable and soft. The carpet is clean and doesn’t smell. The bathroom is a very good size. This hotel made our stay an amazing experience in Rosemont IL.
Crisaldy
Stayed 3 nights in Apr 2024
6/10 Okay
Lois, Joliet
Business traveller
Apr 19, 2024
Liked: Property conditions & facilities
The property was ok
Lois
Stayed 1 night in Apr 2024
Response from Jazmin on Apr 22, 2024
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
The shuttle service from the Airport back to the hotel never stopped to pick us up. I had to call an uber to take me and my family back to the hotel. I travel alot for work. I will never stay at this hotel ever again. I will also never recommend this hotel to any of my aquaintences.
When I called to see what happened to the driver I got put on hold for over 20 minutes. By that time I had gotten an Uber and got a ride back to the hotel. Horrible service.
Kurt
Stayed 1 night in Mar 2024
Response from Jazmin on Apr 1, 2024
Thank you for taking the time to complete Our Guest Comment Survey; it is always disappointing when a customer experience is less than expected. We always strive for a flawless stay; a promise and goal that we were unable to fulfill. Your feedback will shared with the front desk staff and be assured that we are taking immediate corrective steps to avoid such problems in the future. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business, and we look forward to having the opportunity of service to you in the very near future.
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
The stuff is not helpful and careless. We asked a crib but they never sent one to our room. WI-FI sucks and has no signal. No water to drink. The bottled water is 5 dollars each. No swimming poor but they described online that they had an indoor swimming pool. Over 30 dollars for parking. 20 dollars for kid’s buffet in the morning. Stay away from this hotel.
weibing
Stayed 1 night in Mar 2024
Response from Jazmin on Apr 1, 2024
Thank you for taking the time to complete Our Guest Comment Survey; it is always disappointing when a customer experience is less than expected. We always strive for a flawless stay; a promise and goal that we were unable to fulfill. Your feedback will shared with the front desk staff and be assured that we are taking immediate corrective steps to avoid such problems in the future. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business, and we look forward to having the opportunity of service to you in the very near future.
Was in walking distance of convention center , good location
Sharron
Stayed 4 nights in Mar 2024
Response from Jazmin on Apr 22, 2024
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
So many places to eat and have drinks around the hotel
Eric
Stayed 1 night in Mar 2024
Response from Jazmin on Apr 22, 2024
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.
Convenient to the convention center and had a free airport shuttle. So much quieter than other area hotels! Let me check in early. Room was super comfortable!
Heather
Stayed 1 night in Feb 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!
10/10 Excellent
anne
Feb 5, 2024
Liked: Cleanliness, staff & service
anne
Stayed 2 nights in Feb 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!
10/10 Excellent
Eric
Feb 5, 2024
Eric
Stayed 1 night in Feb 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!
One step above an establishment that charges by the hour. Broken lampshade, dingy tile, dingy towels, took 25 minutes to check in due to nobody at the counter, worn carpet, furniture acquired in 1990, lights that flicker, scuffed walls, no mattress, etc.
Michael
Stayed 1 night in Jan 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.
Nice hotel has a restaurant onsite which is convenient. I went for a walk and felt safe. Parking was $15 which is reasonable but no in and out privileges
Very nice property. Spacious and clean rooms. Staff was accommodating and helpful. Breakfast was excellent. Would definitely stay at the hotel again!
Sally
Stayed 1 night in Oct 2023
Response from Dahlia ILada - Guest Services on Nov 4, 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.
The television did not have a guide and there was nothing in the room to help.
Brenda
Stayed 1 night in Oct 2023
Response from Dahlia ILada - Front Office Supervisor on Oct 29, 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.
Response from Dahlia ILada - Front Office Supervisor on Oct 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.