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Reviews of Courtyard by Marriott Chicago Midway Airport

3 out of 5
Courtyard by Marriott Chicago Midway Airport
6610 S Cicero Ave, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1000 reviews" "
Rating 8 - Good. 316 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Candace

We always stay here when we’re flying out of midway.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Candace, it's wonderful to hear that Courtyard by Marriott Chicago Midway Airport is your go-to location when you have a flight. We truly appreciate your loyalty and look forward to welcoming you back for your next trip. Safe travels!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and staff was pleasant. Wish there was continental breakfast as stated on Expedia
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Ashley, thank you for highlighting our clean premises and congenial team members. However, we understand your preference for a continental breakfast and we're working on aligning our services with the information on booking platforms. We at Courtyard by Marriott Chicago Midway Airport value your feedback and ook forward to sharing an even better experience with you soon!

6/10 Okay

Mary Jo

Travelled with group
Major issues with check-in as the room cards issued did not work. After a flight and travel activities, i just want to relax. Not to be as I had to walk from the furthest part of the hotel back to the desk, I wasn't impressed, to say the least. After being questioned about what i had tried to get in, it was a touch card lock for heaven’s sake! I was issued two new keys. Didn’t work a second time after my long hike back. Fortunately the manager was shortly behind me to make sure I could get in. Her card worked perfectly. Maintenance had to reprogram the lock. For my trouble and frustration, the front desk offered what looked like two free appetizer coupons to the attached restaurant. No, it required me to buy an entree to get the appetizer. Gee, thanks. I gave the hotel just an average rating as it just wasn't as crisp and nice as similar courtyard stays I’ve had recently. It was a bit worn and as a guest, I felt the whole experience was just ok. Might try other nearby properties next time.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Mary Jo, your feedback is highly appreciated. It's disappointing to hear that you faced challenges with the room key upon arrival, which understandably can cause unnecessary stress after a long trip. Your experience doesn't meet the service standards we strive for. In order to improve, your noted observations about the condition of the hotel have been noted and will be considered. The coupon issue has been shared with our team to review the offers in the future more comprehensively. We earnestly hope that you will reconsider and provide us with the opportunity to serve you better in the future. We remain committed to ensuring a better experience during your next visit.

10/10 Excellent

Demetrius

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Demetrius, it's wonderful to see your high rating for Courtyard by Marriott Chicago Midway Airport! We're thrilled you had a positive experience and look forward to the opportunity to serve you again. Safe travels till then!

8/10 Good

Katie, Hartland

Travelled with family
Liked: Staff & service
Pillows are hard and flat. Hair on the bathroom floor. Wear and tear throughout especially the elevators. Wonderful staff, though.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Katie, thank you for bringing to light your concerns. We regret that aspects of your room fell short of exemplary, especially regarding cleanliness and maintenance. Your praise for our devoted team members is appreciated, and we assure you that feedback like yours will be used to improve future guest experiences at Courtyard by Marriott Chicago Midway Airport. We hope to welcome you again for a more satisfying stay.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Stephanie, it brings us joy to know you thoroughly enjoyed your stay at Courtyard by Marriott Chicago Midway Airport. We genuinely hope to have the opportunity to welcome you back for another stellar experience. Thank you for sharing your rating with us on Expedia!

8/10 Good

Shalonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms could use some upgrades , larger TV and color scheme. Front desk reps were very helpful and polite
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Shalonda, it's uplifting to hear that you found our front desk team members helpful and polite. Your feedback regarding the room amenities is invaluable to us. We hope for the opportunity to serve you better in the future, offering a more enhanced room experience.

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Thanks for the outstanding rating, Richard!We're delighted your time at Courtyard by Marriott Chicago Midway Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Crey

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was great
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 26, 2024
Crey, it's heartening to read your recognition of our team members at Courtyard by Marriott Chicago Midway Airport. Thanks for taking the time out to share your experience. We hope to see you back soon!

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Brittany, thank you so much for choosing Courtyard by Marriott Chicago Midway Airport for your stay. We're grateful for your positive rating and invite you to return whenever you're in the area. Your continued patronage is very much appreciated.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Karen, it's wonderful to see your perfect rating of Courtyard by Marriott Chicago Midway Airport. It appears your stay was enjoyable and met your expectations, which delights us. We appreciate you choosing our hotel and we look forward to hosting your future visits to Chicago.

2/10 Terrible

Matthew

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
We appreciate the feedback, Matthew.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 Okay

Jonathan

Horrible television
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Jonathan, we regret that you faced some concerns with the television in your room. Making sure all amenities are up to standard is crucial to us, and we appreciate that you brought this to our attention. We assure you that we will look into this matter and take the necessary steps to enhance our guest experience. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Lavita

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for sharing your perfect rating with us, Lavita!It's wonderful to see how much you appreciated your time at Courtyard by Marriott Chicago Midway Airport! We want everyone to feel right at home at Courtyard by Marriott Chicago Midway Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 Poor

Aegis

Stayed 21 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
We appreciate you sharing your concerns with us, Aegis.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 Terrible

Aegis

Stayed 19 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
We appreciate your feedback, Aegis.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Okay

David

Response from Customer Service on Feb 8, 2024
Thank you for taking the time to submit this feedback, David.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4/10 Poor

Eliahu, Indianapolis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrive at 6pm on dec-22nd. Receptionist at the front desk was kind of rude and not welcoming, felt like she did us a favor and check us in. Other than that hotel is clean and close to Chicago MIdway airport 5 minutes away with traffic. Plenty restaurants around and Friday’s is just next door.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Eliahu, thank you for sharing your feedback. It's unfortunate to hear that your interaction with the reception didn't quite meet your expectations. We continually strive to ensure all our guests feel welcomed and appreciated. It's nice to know that you found the cleanliness satisfactory and appreciated our proximity to the airport and local eateries. We hope we can earn a better impression on your next visit.

8/10 Good

Aegis

Stayed 11 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Aegis, it's wonderful to see your positive rating for Courtyard by Marriott Chicago Midway Airport. We appreciate your acknowledgement and sincerely hope to welcome you back in the future for another fantastic stay. Safe travels!

8/10 Good

Michelle

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
We appreciate your lovely rating, Michelle!The satisfaction of our guests is important to us so we can't wait to see you back again at Courtyard by Marriott Chicago Midway Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Thank you for the perfect rating, Elizabeth!We are very pleased to hear that you had a wonderful stay at Courtyard by Marriott Chicago Midway Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

Reginald R clarke

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Reginald, your feedback is greatly appreciated. We would like to learn what areas may have led to a less than perfect experience for you. We strive to offer exceptional services to our guests and would find your detailed feedback most valuable. Please feel free to share any further comments you may have.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Nice lobby. Rooms could use some updating. Pet friendly.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Melinda, it's delightful to read that you found our team members at Courtyard by Marriott Chicago Midway Airport to be exceptionally welcoming. We appreciate your remarks about the pleasing aesthetic of our lobby area. Acknowledging your comments about our rooms, please note that we are constantly working on upgrades to enhance our guests' experience. We are also glad our pet-friendly policy added an extra layer of convenience during your stay. We look forward to welcoming you back in the future.

8/10 Good

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, but it would have been nice to have some free coffee in the lobby
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Lisa, thank you for your kind words regarding your stay at Courtyard by Marriott Chicago Midway Airport. Your feedback about offering complimentary coffee in the lobby is appreciated, and we're happy to pass it along for consideration. We look forward to serving you again in the future.

10/10 Excellent

Hillrod John

Liked: Cleanliness, staff & service, property conditions & facilities
No free parking.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Hillrod, we understand that free parking is a significant aspect of your experience. However, rates and inclusions at the Courtyard by Marriott Chicago Midway Airport are designed to provide an overall value with other amenities such as our location and room quality. We appreciate your understanding and taking the time to review us.

8/10 Good

Raynesha

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Raynesha, thank you for taking the time to rate your recent stay at Courtyard by Marriott Chicago Midway Airport. We're pleased to see that you had a good experience. Your feedback is greatly appreciated and we hope to have the opportunity to welcome you back soon.

4/10 Poor

Aegis

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Aegis, although there isn't specific feedback provided, it's regrettable to know that your experience did not meet your expectations. Your views are important and will guide us in making improvements to ensure that our future guests have a more satisfactory stay. We hope to get another opportunity to serve you better.

10/10 Excellent

Chang gon

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Thanks for the perfect rating, Chang! We can't wait to see you again soon for another amazing experience at Courtyard by Marriott Chicago Midway Airport. Have a great day!

10/10 Excellent

Ellen, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was efficient. Room is clean and ready for a good night sleep.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Ellen, thank you for your positive remarks! It's great to know that the check-in process at Courtyard by Marriott Chicago Midway Airport was smooth and efficient for you. We're glad to hear that your room was in excellent condition, setting you up for a well-rested night. We'll pass on your praises to our team members who will be thrilled to hear of your satisfaction. We look forward to your future visits!

8/10 Good

Fredrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Fredrick, it's great to hear you enjoyed the tranquil setting of Courtyard by Marriott Chicago Midway Airport. We value your feedback and hope to see you again soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
We just needed to night to sleep a few hours n this was perfect. No complaints.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 23, 2023
Carol, we're thrilled to hear Courtyard by Marriott Chicago Midway Airport was able to provide a comfortable and suitable stay for your needs. Thank you for sharing your positive experience. We look forward to welcoming you back in the future.

8/10 Good

Juanita

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 21, 2023
Thank you for the 4-star rating, Juanita!It's great your time at Courtyard by Marriott Chicago Midway Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle and check in were easy. My flight got in after midnight, and several airport hotels do not offer check in after midnight. I'm glad I found this hotel! Would stay again.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 18, 2023
Jill, it's wonderful to hear about your seamless check-in experience and convenient airport shuttle service at Courtyard by Marriott Chicago Midway Airport. We truly appreciate your positive comments and are thrilled that our hotel was able to accommodate you after a late flight. It's always our privilege to serve our guests and it would be our pleasure to welcome you back in the future. Safe travels until then.

6/10 Okay

Kirk

Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 19, 2023
We appreciate the feedback, Kirk.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was not clean not clean towel call front desk and was told that they will call me back never got a return call I called the second time and was put on hold
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Helen, we regret to hear about your experience with housekeeping and the delayed communication. Reassuringly, cleanliness and respectful service are our top priorities. We will certainly evaluate and address the concerns you raised. Thank you for your feedback. We hope you'll afford us another opportunity to provide a superior experience in the future.

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solo trip
One night stay on a longer trip.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 11, 2023
Angel, it's great to hear you chose the Courtyard by Marriott Chicago Midway Airport as a stop on your journey. We trust it offered the perfect respite on your extended trip. Thanks for sharing your experience. We hope to welcome you back soon.

10/10 Excellent

Jivon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 1, 2023
Thank you for taking the time to leave this wonderful rating, Jivon! We hope to see you again soon at Courtyard by Marriott Chicago Midway Airport so we can share yet another amazing experience!

10/10 Excellent

Jenna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, and any needs we had they were promptly met.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Jenna, thank you for the positive feedback regarding your stay at the Courtyard by Marriott Chicago Midway Airport. We're pleased to hear that we were able to meet your needs promptly and you had an enjoyable time. We put our guests' satisfaction as our top priority, and your review reaffirms the hard work our team puts in. Look forward to welcoming you back on your next visit!

6/10 Okay

Steve

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 9, 2023
Steve, your feedback with a neutral rating has been noted. We hope your experience was satisfactory and we're eager to step up our game the next time around. We look forward to offering you our services again and improving upon your overall impression.

6/10 Okay

melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place charges for everything.
Stayed 6 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Melissa, it seems you had concerns about the additional charges during your stay. We strive to provide all details regarding any extra costs upfront to ensure there are no surprises for our guests and we apologize for any miscommunication that might have transpired in this regard. Your feedback is important, and rest assured, your comments have been taken into consideration by the management team. Thank you for your understanding.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to Airport.
Great facility, close to restaurants and airport. Great service and breakfast which is included with stay.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 17, 2023
Ken, we're thrilled to read that you enjoyed your stay at Courtyard by Marriott Chicago Midway Airport. It's wonderful to hear that our location was convenient for your culinary and travel needs. We're also delighted that our inclusive breakfast and excellent service lived up to your expectations. Thank you for taking the time to share your positive experience. We're looking forward to welcoming you back in the future.

4/10 Poor

Vismark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 9, 2023
Vismark, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

6/10 Okay

Sharonda

Travelled with family
Liked: Cleanliness, staff & service
Good location, ok stay
Overall good stay, nice staff. Spent 1-2 hours outside due to fire or something that occurred on an upper floor. The hallways near my room had water running from the ceiling, it smelled stale afterwards. Just could have been a better stay
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 21, 2023
Sharonda, we appreciate your constructive feedback. It's wonderful to hear that you found our team members to be pleasant during your time with us. Regarding the unexpected situation that occurred during your visit, we sincerely apologize for any inconvenience. It's not common, and we're thoroughly addressing its aftermath, including the lingering smell and the condition of the hallway. We do wish your stay could have been more seamless and we strive to provide a better experience on your next visit.

2/10 Terrible

Andrey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty, I got allergies I've never experienced before. No hot breakfast. One elevator works out of two. Stinky toilets on the first floor spreading smell all over the place. Second worst hotel in the USA.
Stayed 5 nights in Aug 2023
Response from Customer Service on Sep 3, 2023
We appreciate the feedback, Andrey.It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.

4/10 Poor

Jessica

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Thanks for the feedback, Jessica.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

La'Tasha, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 21, 2023
La'Tasha, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Courtyard by Marriott Chicago Midway Airport!

8/10 Good

Hosea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to midway airport
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 21, 2023
Hosea, it's pleasing to hear about your convenient transportation experience to Midway Airport from the Courtyard by Marriott Chicago Midway Airport. We aim to provide strategic locations for our guests. We'd love to see you back in the future, ensuring another satisfying stay. Safe travels!

2/10 Terrible

Sara

Stayed 1 night in Aug 2023
Response from Customer Service on Sep 3, 2023
We appreciate your feedback, Sara.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Greg

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 26, 2023
Thank you for taking the time to leave us a 4/5 rating, Greg!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard by Marriott Chicago Midway Airport.

8/10 Good

Tonya

Liked: Staff & service, amenities, property conditions & facilities
Location was close to the airport for a late arrival flight. Check in was fast. We ordered the airport shuttle but couldn’t find it. We took a Lyft for less than $20. Nice hotel
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 4, 2023
Hello Tonya,We appreciate your positive comments about the Courtyard by Marriott Chicago Midway Airport being conveniently located near the airport with swift check-in. We apologize for any inconvenience you experienced locating our shuttle service and are glad to hear that you were still able to reach us with relative ease. Looking forward to welcoming you back on your next trip.