Ratings based on 2,240 Verified Reviews

3.6 out of 5
65% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller

Posted 25-May-2018
Very nice hotel and centrally located
5 out of 5
by A verified traveller

Posted 23-May-2018
I liked this hotel a lot. It has a cool history and the design of hotel lobby is old but the hotel rooms are nice and modern. The furniture are new and everything was good. The hotel staff were patient and helped me out immensely. Definitely would recommend this place.
3 out of 5
by A verified traveller

Posted 23-May-2018
You get what you pay for. The hotel is OLD, which means everything in the hotel is old. However, everything was usable. Found a bed bug. Informed the front desk and they immediately booked me in a different room. Service was great.
2 out of 5
by A verified traveller from Miami, Florida

Posted 23-May-2018
So sad this hotel does look newer. It’s a icon to the city but is degraded due to time. It’s not fun looking. Just looks old and bad. Staff is great. Cleanliness.
3 out of 5
by A verified traveller from Oxford

Posted 22-May-2018
Well positioned hotel. It's an old very large hotel, and it is starting to show its age. However, everything works well, I found the mattress extremely comfortable and the room was well cleaned. The room and bathroom are huge compared to modern standard, including nice high ceilings.
3 out of 5
by A verified traveller from Florida

Posted 22-May-2018
Parts of the hotel were stunning, almost all of the staff were friendly. Our room was nice, but the shower was way to small and getting in it was difficult. The housekeeping was way below par. The first day one of our beds was not made because there was a coat and a package on it and they said they couldn't touch them. That same day we were left with 2 clean towels, no bathmat and they didn't take the dirty towels. The next day we piled all the dirty towels on the middle of the floor to make sure they were taken, we did indeed get some new towels then. Overall we were ok with our stay, but not impressed. The hotel was not cheap and we expected a little better.
4 out of 5
by A verified traveller

Posted 22-May-2018
Location was great. Lobby and dining area were beautiful. Room was clean but no heat. Had to request a space heater. Halls were old and dingy but I think that adds to the feel of the haunted reputation.
3 out of 5
by A verified traveller

Beautiful lobby, Old rooms

Posted 22-May-2018
While the lobby of this hotel is stunningly beautiful, the charm does not extend to the rooms. The halls and rooms are fairly outdated. Towels and sheets had hair/stains on them. Housekeeping did not understand English. Also heard the hotel is haunted 😳
4 out of 5
Recommended
for Everyone
by A verified traveller

on the loop

Posted 21-May-2018
It's seen better days, but the location cannot be beat.
4 out of 5
by A verified traveller

Posted 21-May-2018
Perfect location to what we were doing in the city. Bathroom shower didn't work and check in was slow.