Ratings based on 10,939 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Brisbane, Australia

Great location

Posted 3-May-2016
Location: Walked to Willis Tower, lake front & Navy Pier
Location was good, it was close to all attractions.
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
Thank you for taking the time to review our hotel. We greatly appreciate it and hope you enjoyed your stay!
5 out of 5
by A verified traveller

Posted 3-May-2016
We were there for the NFL draft. It could not have been a better location and we were very pleased with the hotel. I would definitely go back !!
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
Thank yo for taking the time to review our hotel. We greatly appreciate and hope to see you again soon!
2 out of 5
by A verified traveller

Decieving

Posted 3-May-2016
The hotel is very old . No air - Only heat. No refrigerator or microwave in the rooms. As much as i paid i could have stayed in a way nicee hotel.
4 out of 5
by A verified traveller from Waterloo, IA

Beautiful view of the lake and Navy Pier

Posted 3-May-2016
Had a nice big, comfortable bed. Loved the view. Staff was very nice and helpful.
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
Thank you for your review, we greatly appreciate it!
3 out of 5
by A verified traveller

cool, but old

Posted 1-May-2016
It was fine except the hot water pressure in the sink was almost nonexistent and the water wouldn't drain.
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
We apologize for the inconvenience during your stay. We will continue to work on the hotel to better accommodate you. We hope to see you again soon!
1 out of 5
by A verified traveller

Horrible chemical smell,

Posted 1-May-2016
Pros: Close to cultural activities
Cons: The smell
Location: Art Gallery, Symphony within walking distance.
The hotel is old and apparently using a very strong smelling air freshener. I choked for 2 days and then checked out and went to Hyatt.
4 out of 5
by A verified traveller from pennsylvania

Chi town is draft town

Posted 1-May-2016
Excellent location for visit for NFL draft. Comfortable room. Accommodating staff
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
We are glad you enjoyed your stay! Thank you for your review.
3 out of 5
by A verified traveller from New York NY

Price is good for a downtown hotel

Posted 29-Apr-2016
Pros: closed to everything
Cons: remodel the rooms
Location: Grant Park is right outside. 15 mins walk to Willis Tower. 10 mins walk to Headless 9 foot tall sculptures
Overall it is ok. The room has no individual A/C control. It was a little chilly when I got into the room. WiFi was very weak. I could not use my lop top to excess internet at all. Someone might have done something to the door lock. When we tried to use the card to open the door the second day, it could not be open and the card came out wet. Felt like silicone. However, the hotel service was good. People at the front desk were very nice. They sent us a portable heater to keep the room warm and comfortable. They sent technician to try to fix the WiFi. They changed the new lock right away. They called car service for us to the airport. The room was not that modern but the bed was firm and comfortable. I could sleep through the whole night after a day of work.
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
Thank you for your review, We apologize for any inconvenience you may have had during your stay. We will continue to work on our services to better accommodate you. We hope to see you again soon!
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
Thank you for your review, We apologize for any inconvenience you may have had during your stay. We will continue to work on our services to better accommodate you. We hope to see you again soon!
4 out of 5
by A verified traveller from シカゴ

ダウンタウン

Posted 29-Apr-2016
少し古いホテルでしたが 清潔感があって、スタッフの対応も早く 過ごしやすいホテルでした。 子連れだったので電子レンジがあれば もっと良かったです。
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
Thank you for your review. We are glad that you enjoyed your stay here at the Congress and we hope to see you again soon.
3 out of 5
by A verified traveller

Pastors sabbatical

Posted 28-Apr-2016
I moved 2 times in 4-days for different reasons. 1st room smelled really bad with paint and the view was horrible. Toilet was stopped up easy. The last room was good. Hotel staff was not very friendly at all.
Comment from Hotel Management
3-May-2016 by Front Desk Office, Hotel Management
We are very sorry for any inconvenience you may have had during your stay. We will continue to work on the hotel and it's staff to better accommodate you. We hope that you will stay at the Congress again soon.