Ratings based on 12,053 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
67% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromcbicago

Heating

Posted 10-Dec-2016
Took far to long for the room to warm up , during a day when the temperature was 20 degrees and windy
5out of 5
by A verified traveller

Nice hotel right on Michigan Avenue.

Posted 9-Dec-2016
Pros: Size of room, staff friendliness, large closet in the room, decent sized bathroom - bright and clean.
Cons: Beds could have been a bit more comfy.
Location: On Michigan Avenue, walking distance of the Bean, ice skating, Millennium and Grant Parks, shopping. Several surface parking lots nearby.
The room was larger and nicer than expected. Not a great view but we expected that after reading reviews. High ceilings, very clean and comfortable. Every staff member we came across was very friendly.
5out of 5
by A verified traveller fromil

Excellent location to Mag Mile.

Posted 9-Dec-2016
Pros: Friendliness. Charming. Very comfortable. Restaurant and Bar were very good.
Cons: Free Coffee.
Location: Convenient to all the City has to offer.
The Congress is a very beautiful historic building. Truly amazing. The staff were very friendly and helpful.
3out of 5
by A verified traveller

Overall ok.

Posted 8-Dec-2016
Nice location. But hotel facilities are old. Elevator is horrible. The room was not very clean.
4out of 5
by A verified traveller

Nice hotel with easy and close access to city cent

Posted 7-Dec-2016
Comfortable stay. Suggest to improve breakfast menu.
5out of 5
by A verified traveller fromColorado

Nice,beautiful view, accessible, good food,

Posted 6-Dec-2016
I was just 3 days, the most beautiful days of my life. .amazing! !
5out of 5
by A verified traveller fromBoston, ma

Hi.e away from home.

Posted 5-Dec-2016
As always, the staff is outstanding..a special shout out to the bar tender Mike and the head Bellman Marco....they are great.
Comment from Hotel Management
6-Dec-2016 by Front Desk Office, Hotel Management
Thank you, Chris, for your feedback. We hope to see you again.
3out of 5
by A verified traveller

defent hotel in south loop

Posted 5-Dec-2016
Staff was horribly rude and didn't speak much English . In the worst location possible with a 50$ valet fee if you can't get to there lot. Our room was nice but the heating/ac unit didn't work, the hotel also doesn't have tooth brushes. Paid 135 for a one night stay for a concert. Will not be returning unless need be in that area
5out of 5
by A verified traveller fromWisconsin

antique gem of a hotel

Posted 5-Dec-2016
Pros: Location, Value & Efficient Staff
Cons: Bartender could be more welcoming.
Location: We were there for the Kris Kindle Market which was a mile walk but easily doable. Shopping, Restaurants, Grant Park.
Staff was very well trained. Hotel seemed well taken care of and very clean. Lobby area is beautiful & charming.
Comment from Hotel Management
6-Dec-2016 by Front Desk Office, Hotel Management
Thank, Angel, for your review. We truly appreciate your feedback. We apologize for any inconvenience you may have had and we hope to see you again soon.
4out of 5
by A verified traveller

the large room

Posted 5-Dec-2016
We stayed at a twin room. We can use a baby bed for free. And there was enough space to use it. I could sleep well because I didn't have to worry my baby might fall to the floor during night.