Ratings based on 11,195 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 23-Jul-2016
Hôtel proche des musées et du lac Michigan, très bien situé
1out of 5
by A verified traveller

Worst hotel for the price.

Posted 22-Jul-2016
The staff was unresponsive to my request for help. The safe didn't work. No HD TV. No thermostat in the room to control temperature. The room had lots of deferred maintenance issues. Everything was old and worn. On the bright side, the property is in a great location.
3out of 5
by A verified traveller

Great Location with a Terrific View

Posted 21-Jul-2016
Pros: Location
Cons: Needs new furniture
Location: Right on Michigan across from the park.
We chose this hotel based, honestly, on price, with a great location thrown in. It's all of little weird and reminds you of a Stephen King novel, in a fun way. The staff is very friendly and accommodating. Place is clean, just really dated.
4out of 5
by A verified traveller fromgrand rapids

Great location

Posted 21-Jul-2016
The hotel has a great locations to all main attraction in chicago didn't have to move the car parking very close but abit expensive even after hotel reduction rooms are spacious and clean
3out of 5
by A verified traveller

Emplacement correct.

Posted 20-Jul-2016
Chambre a besoin des renovations, surtout salle de bain. Prix de la chambre, beaucoup trop elevé.
3out of 5
by A verified traveller fromOntario, Canada

Good Location

Posted 18-Jul-2016
The hotel provided us with everything we needed for the trip: good location, a bed to sleep in and air conditioning. The concierge were amazing when we needed help however front desk staff were a bit more difficult to deal with. There was a funny smell in our room, most likely attributed to mold.
2out of 5
by A verified traveller

Close to attractions, water pressure was bad

Posted 18-Jul-2016
Unhappy with added fees and non working hairdryer with bad water pressure in shower.
3out of 5
by A verified traveller

Posted 17-Jul-2016
Pros: location
Cons: be cleaner. cleaning lady left her shoe prints all over the tub
Hotel if a fine place to sleep and is in a great location. But cleaning lady woke us up every morning trying to clean our room before 9am. It didn't mater what we told her - English was not something she understood.
3out of 5
by A verified traveller fromMI

Posted 17-Jul-2016
The advertisment was really misleading. They said the hotel was by the lake and that was a lie!
3out of 5
by A verified traveller fromWinnipeg, MB

Excellent location but dated hotel

Posted 17-Jul-2016
I stayed in the oldest part of this hotel and I was a bit disappointed. The air conditioning didn't work very well, the bed was old and uncomfortable and the water pressure is non-existent. This tower is also very cut off from the rest of the hotel making it feel unsafe for a single traveller. I only saw one other guest the whole time I was there. The front desk staff could be a little more friendly as well. The newer parts of the hotel might be a lot better but there definitely needs to be some improvements made to the Buckingham tower. That being said, you can't beat the location. You are right across from the park and just a few blocks away from shopping, great food and the Blue Line from the airport. Invest in a Ventra pass to ride CTA buses and trains. It is well worth it.