Ratings based on 1,725 Verified Reviews

3.6 out of 5
67% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Great price and location

Posted 15-Jan-2018
Pros: cheap and great location
Cons: heat control and water temp control. Also, an in hotel fast food place would be awesome because the vending machines don't work ever!
We also stay here because the price is cheap. The only issues we always have it that we don't have control of our heat, except low, medium, high and off, no temp control. Also, issues with water temperature. Took forever to get hot water and then couldn't get cool or cold water out of the sink to brush our teeth.
1 out of 5
by A verified traveller

Never Again at Congress Hotel

Posted 14-Jan-2018
This place is out of control. We've stayed there many times and were quite happy. Congress Hotel has deteriorated badly. Starting with the doorman barking orders at me. He looked like somebody out of a bad comedy movie. Absolutely rude! There have been management changes here and it is now a different hotel. I confirmed this with idle conversations with some lower level staff. Congress Hotel - Never again!
1 out of 5
by A verified traveller

Posted 9-Jan-2018
worst hotel ever!NO AC, water, and slipper, old room, style, and furniture. bad, bad, bad
3 out of 5
Recommended
for Everyone
by A verified traveller from Manitowoc, WI

Good Location

Posted 8-Jan-2018
Pros: Location
Cons: Outdated, uncomfortable.
Location: Near millenium park, near aquarium.
Our room was "upgraded" but it turned out we met the people who were in the room before us who got upgraded because the heater wasn't working. We went to the front desk to request a different room and they sent us a space heater. The heater was blowing cold air during a time the temperature was below zero. The next morning the manager refunded our room because we froze. The bed was not comfortable. The only redeeming quality was that this hotel is in a great location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location and a good night’s rest

Posted 7-Jan-2018
Even though the hotel is old, it is charming, quiet, and comfortable.
2 out of 5
by A verified traveller

Not for winter

Posted 5-Jan-2018
January. Room heater was inadequate, and ancient. After 2 tries we got a small space heater that functioned to help warm the room a bit. Water in all vending ($3) was out of stock, leaving you with the ($4) in room water option, or leaving the hotel to hydrate. Staff was fine. Hotel computer for printing flight itineraries did not work. Bed was comfortable enough. Location is good.
4 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Very Nice

Posted 2-Jan-2018
Overall it was very nice. There was random hair in the bathroom sink which was gross but the room, other than that was very nice! We had a lake view and were able to see the NYE Firewo ka at Navy Pier.
5 out of 5
Recommended
for Everyone
by A verified traveller from manitowoc wi

Great place

Posted 30-Dec-2017
We go to the congress almost every Christmas to visit family . It is very historic al Capone had a room he liked there. It has the best views of grant park and Lake Michigan of any hotel we’ve been at . About 6 other hotels . Rooms are very clean .exellent location to all the stores and restaurants especially millers bar too . Nice hotel bar at congress too .
3 out of 5
by A verified traveller

Clean hotel in need of some tlc

Posted 30-Dec-2017
I booked the Congress plaza after looking at the photos on expedia and thinking it was a well preserved and nice place to stay. While the staff were nice, and the rooms and common areas were fairly clean, there were some aspects of this hotel that show it hasn't been kept up the way it needs to be. The most concerning of these was the "fitness center", which features a smattering of random fitness equipment in varying stages of disrepair (all of the cables on the weight machines were slipped from the wheels and/or broken completely). There were several areas that had clearly old and chipped paint, and the second restaurant appeared to have been shuttered for some time. It would seem the last time any major renovations to this regal building were made was some time in the early 90s. That said, the room was clean and the bed was comfortable and at the end of the day that's the most important part of any hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Dec-2017
Nice boutique ish hotel set up like it was many years ago which gives it a fun vibe. Nice view of Lake Michigan, close to where we needed to go.