Ratings based on 3,577 Verified Reviews

3.2 out of 5
65% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromiowa city, iowa

nice hotel great location

Posted 20-Feb-2017
it was a great hotel. yes a little outdated but the it has a historical feel. clean and beautiful!
3out of 5
Recommended
for Everyone
by A verified traveller

Congress Plaza Hotel

Posted 19-Feb-2017
All was fine. Continental breakfast was low on options. Mattresses were too hard. Nice lobby. Great location.
3out of 5
Recommended
for Everyone
by A verified traveller

You don't

Posted 16-Feb-2017
Nice old hotel Nice bar Close to red lines train
5out of 5
Recommended
for Everyone
by A verified traveller

Nice lake and city view

Posted 14-Feb-2017
First time I visit Chicago, so happy I got the room with the lake view. Enjoy the view both day and night time. Perfect location to go to famous Chicago attractions. Would absolutely plan a second trip back here. My mini trip was perfectly complete with the Expedia and Congress Hotel. Thank you!
5out of 5
Recommended
for Everyone
by A verified traveller

History making

Posted 14-Feb-2017
This hotel is over a hundred years old and is so beautiful. Staff is wonderful, location amazing. Can't go wrong staying here. We will be back many times to this beautiful place.
5out of 5
Recommended
for Everyone
by A verified traveller

Good location on Loop.

Posted 12-Feb-2017
Great view of the lake. Sumptuous back in the day. Air quality in entrance and hallways need some work. Smells faintly like coal tar, moth balls or some VOC.
5out of 5
Recommended
for Everyone
by A verified traveller fromWisconsin

Nice hotel. Close to the museum campus.

Posted 11-Feb-2017
Great location for what we needed but would stay there again and again. Staff was helpful and very nice. Parking was reasonable. Next visit we will be staying here again. Very neat historic place.
5out of 5
Recommended
for Everyone
by A verified traveller fromBoston, ma

My 15th time back, in 5 years...

Posted 10-Feb-2017
Consistently great...Marco and Mike are great ambassadors for your hotel. Coming back in a few weeks.
4out of 5
Recommended
for Everyone
by A verified traveller

Birthday

Posted 9-Feb-2017
Pros: clean and the charm
Location: perfect parking and plenty of shopping things to do close by.
We took my granddaughter and her closest friends to the hotel for the night. We were so impressed with the staff in helping us to get special tours and answered a lot of questions. Both Night shift and day shift. We can't say enough great things about our stay. Thank you very much. Donna Hathaway-Seanor
3out of 5
Recommended
for Everyone
by A verified traveller fromAnn Arbor

Nice Hotel, but Old and not well maintained.

Posted 7-Feb-2017
Pros: Location
Cons: Cleanliness of the hallway, better choice for breakfast buffet and fix shower drainage.
Location: Close to grant park.
This is my second stay at this hotel. The best thing about the hotel is Location. Otherwise, this hotel is rather old and not well kept. There was trash here and there along the hallway on our floor. The rooms were clean and bed comfortable, however, the tub drainage for the bathroom was very slow, so water accumulates when you shower. The gym is not well-equipped - old machines and only one working treadmill. Breakfast was included, but it really is just cheap bread items, coffee, and juice. No fruit, no cold meat, no fancy bread... Nothing.