Ratings based on 237 Verified Reviews

3.5 out of 5
71% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Phoenix

You would think they could afford wall paper!

Posted 28-May-2017
Pros: I was able to check out.
Cons: What, if everything, couldn't be improved?
Location: Across from the park. great location.
OId hotel in need of a facelift. rooms have 20+ coats of paint, hallways are bland and bare. i expected to see a mirror at the end of the hall with the ghosts of twin girls standing in front of it. Check-in desk staff were like zombies with no personality. Security was present around the lobby, as a rash of grab and run crimes have been occurring. I don't recommend this hotel. Hopefully they take the money they make from the ridiculous room rates and put it in to revamping the motel, SORRY, hotel.
2 out of 5
Recommended
for Everyone
by A verified traveller from Boston MA

Our stay was short wish we had had more time

Posted 26-May-2017
The hotel was clean . Wheniwe saw staff very friendly and helpful
3 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland

Good location/price. Needs updating.

Posted 26-May-2017
This hotel has a great location, in walking distance to museum campus and all public transport. It is clean and the price was right. But it could really use an update in the rooms and hallways. Wallpaper is peeling in the halls, rooms and hallways require cosmetic repairs and new paint. I would stay here again but there some tlc needed to make this a really great hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2017
Decent; nothing special. An affordable hotel with no frills.
2 out of 5
by A verified traveller

Needs a major, major face lift

Posted 26-May-2017
Cheap furniture. No hot water. Showers that don't drain. Restaurant sorely understaffed. Dirty glasses. Lobby looks like a palace. Rooms and halls are dumpy.
1 out of 5
by A verified traveller from j

Posted 24-May-2017
Smell so bad , wifi sucks , staffs are very arrogant
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 23-May-2017
This was once a grand hotel, across the street from Millenium Park and close to the Loop. Sadly, it has not been maintained, with tattered carpets, chipped paint. The corner room they gave me was great with views east and north across from the Buckingham Fountain. The staff were friendly and efficient. The elevators are very fast. I will happily stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Henderson. Neavada

Nice Victorian Hotel . Lake front in Chicago.

Posted 23-May-2017
Pros: Victorian classic. Built in 1893 for the worlds fair. Fantastic Victorian ornate lobby. Perfect location
Cons: More period painted room walls and doors would be a great touch ( but probably too costly ).
Location: Lake front near 4 museums, Grants park, subway, central Chicago, and the Chicago River.
Got to Hotel. Front desk clerk gave us an upgrading room without telling us. Large King size bed room facing the Buckingham Fountain and Lake Michigan! Super Room.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York.

Great classic hotel in the loop.

Posted 22-May-2017
Enjoyable stay at one of Chicago's big old hotels. Classic proportions, high ceilings, big bathroom. Wish the room was a bit more stripped down and simple. More like 1900 and less like 2005.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Girls Weekend

Posted 22-May-2017
Pros: Location & Price.
Cons: Hotel has strange odor upon entering, strong odors in hallway too.
Upon check in we asked for a renovated room on highest floor available. Room provided was exceptionally larger than expected with plenty of space for four, the beds were comfortable and everything was clean and bright. We did have trouble with the bathroom sink not draining properly & though the room was next to the elevator it wasn't horribly loud . We had room 1393 in the south tower which gave a partial view of Navy Pier and Michigan Ave. The staff seemed efficient and friendly but other than check-in & hailing a cab there were no other interactions with staff. Wish the weather was better its a great location to walk the park or shop, we left early but check out time isn't until 12 noon.