Ratings based on 10,979 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller frombristol uk

Good position

Posted 22-May-2016
Cons: Bathroom needs updating
Within walking distance of good restaurants, boston common and harbourside
Comment from Hotel Management
22-May-2016 by Front Desk Office, Hotel Management
Thank you Rob for your review, we really appreciate your feedback. We hope to see you again soon!
3out of 5
by A verified traveller

Lobby was nice

Posted 19-May-2016
Thought it would be better renovated for three stars
3out of 5
by A verified traveller fromOSAKA

立地が売りのホテル

Posted 19-May-2016
Pros: とにかく立地。
Cons: とにかく古い。部屋まで行きにくい。
Location: 公園やシンボル噴水などもどのホテルよりも近い。
このホテルは、かなり古いホテルです。また部屋へ行くのに迷路以上に迷います。扉を何回かくぐり抜けていく感じが笑えてきます。非常扉の向こう側にある部屋。そんな感じです。ただそれよりも、シカゴの公園やスカイラインを眺めにいく公園のほとりにあり、立地はなかなか良いと思います。値段と総合的に見るなら私は古いけど広い、清潔もあります。ただ古い。それだけですが私はもう一度泊まっても良いと思っています。あと早いチェックインにも対応してくれたところは本当にありがたい。。
4out of 5
by A verified traveller

Location!

Posted 18-May-2016
Perfect location for quick trip to Chicago. Easy to get to and easy to park!
Comment from Hotel Management
18-May-2016 by Front Desk Office, Hotel Management
Thank you for your review, we truly appreciate it. We are glad you enjoyed your stay with us and we hope to see you again soon!
4out of 5
by A verified traveller fromMO

Great location!

Posted 17-May-2016
Had a wonderful stay there. The room was clean, and the beds comfy. We couldn't adjust the heat (the knobs wouldn't turn) so the room was stuffy; it would have been unbearable in the summer. Some of the restaurant staff seemed stressed and unhappy; all other staff was great. Excellent atmosphere and amazing location!
Comment from Hotel Management
18-May-2016 by Front Desk Office, Hotel Management
Thank you Rhonda for your review, we greatly appreciate it. We are glad that you enjoyed your stay and we will continue to work on our staff to provide the best experience for you.
1out of 5
by A verified traveller fromDallas, TX

Bad Experience - Old and horrible

Posted 15-May-2016
Pros: Nothing
Cons: Eveything
After my 10 days stays in CONGRESS PLAZA hotel, i can say few things 1. This hotel is very old and you can feel it once you stay there for a day. Everything inside the hotel is rusted. 2. Rooms are so small that you will feel like exhausted 3. Air conditioner dont work. Seriously after charging like $160 per night, you dont even get a good air conditioner. I had to stay in this hotel because of my office commitment but i would never go back to this hotel. 4. Even the hotel staffs in the reception are not very friendly. I had a very bad experience and never recommend to stay here. Even if you have to pay $20-$30 more, i would recommend to stay any other hotel in downtown.
1out of 5
by A verified traveller

Nothing like the picturess

Posted 13-May-2016
I stayed in the south tower, rooms were bare, furniture was old n chipped, the bed felt like a box spring and was very low, the tv was small and didn't appear to be HD, towels had stains, housekeeping came and all they did was make up the bed and change a few towels nothing else was cleaned. It was close to the park but don't be fooled by the pics, south tower was horrible. I wouldn't recommend it. They were also fixing the lobby so there wasn't room to maneuver. Definitely overpriced,
4out of 5
by A verified traveller fromPleasant Hill, CA

Nice hotel with wonderful view

Posted 12-May-2016
Pros: Comfortable bed, large room, and great view.
Cons: This is a large, older, hotel, with a few maintenance issues, such as a public hall door missing a chunk of wood near the latch. Still, fine overall.
Location: Centrally located, with the park and museums nearby, and plenty of nearby restaurants to choose from.
For a reasonable price, we got a large room with a high ceiling and large windows overlooking Grant Park and Lake Michigan. The hotel restaurants are somewhat pricey, but there are many restaurants of all kinds within easy walking distance. All in all, a great place to stay while exploring Chicago.
Comment from Hotel Management
12-May-2016 by Front Desk Office, Hotel Management
Thank you B and V for your great review, we truly appreciate it. We hope to see you again soon.
3out of 5
by A verified traveller fromKöln, Deutschland

Laut und schon in die Jahre gekommen

Posted 12-May-2016
Die ganze Nacht wurde am Parkhaus Graffiti Malereien durchgeführt. Wegen der Hebebühne ständig piepsende Töne. Die ganze Nacht.
3out of 5
by A verified traveller

Downtown district

Posted 10-May-2016
The hotel was nice enough but not as nice as I felt they had advertised for. The hotel was also doing some construction work in the lobby so maybe that's why I was getting such a deal on price. If you are wanting to explore downtown Chicago and looking at one of the hop on hop off bus tours then I think this hotel is in a great stop for all the exploring. The hotel food is over priced and my water glass and code cup had to be replaced due top the dishes being dirty, however the food was tasty enough especially after walking all day.