Lobby lounge

Reviews of Four Points by Sheraton Chicago Schaumburg

3 out of 5
Four Points by Sheraton Chicago Schaumburg
1100 East Higgins Road, Schaumburg, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 210 reviews" "
Rating 8 - Good. 43 out of 210 reviews" "
Rating 6 - Okay. 17 out of 210 reviews" "
Rating 4 - Poor. 8 out of 210 reviews" "
Rating 2 - Terrible. 10 out of 210 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel. Nice rooms. Kind staff.
Stayed 1 night in Mar 2024
Response from Lynzie York - General Manager on Mar 26, 2024
Dear Regina,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Eric

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My stay at the hotel was very pleasant until my last weeks in the hotel someone stolen a gold chain necklace from my belongings. It is very unfortunate that employees at this facility will do such a thing.
Stayed 12 nights in Jan 2024
Response from Lynzie York - General Manager on Feb 15, 2024
Dear Eric,Thank you for taking the time to let us know about your experience while staying with us. Your experience of with your gold chain necklace missing from your room is below our standard. Please allow me some time to research this issue and I will contact you regarding the investigation.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full bar.
Stayed 2 nights in Jan 2024
Response from Lynzie York - General Manager on Feb 5, 2024
Dear Kenneth,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, staff friendly and informative, overall a great nights stay
Stayed 1 night in Jan 2024
Response from Lynzie York - General Manager on Jan 29, 2024
Dear Craig,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Response from Lynzie York - General Manager on Jan 11, 2024
Dear Manuel,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Melissa,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay no complaints!!
Response from Lynzie York - General Manager on Feb 15, 2024
Dear Eric,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

MONIQUE, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the environment was so quiet and reserved. The staff were very welcoming and it felt like home for the days I stayed.
Stayed 2 nights in Nov 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Monique,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Elizabeth, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. There was not a microwave but I was only staying one night so that was not a big deal. The place smelled wonderful due to the Scent Air machine they were using. The only negative was that my upstairs neighbors were loud!!
Stayed 1 night in Nov 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jalak

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Sep 2023

10/10 Excellent

Corrie

Stayed 1 night in Oct 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Corrie,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarrete smoke odor in the first room they offered ; I complained and they gave me another room in a higher floor
Stayed 7 nights in Sep 2023

10/10 Excellent

BRENDA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the cleanliness, quiet, room darkening shades and level of comfort provided! Will keep this on our to “stay at” list! I guess the old adage is true… you get what you pay for!! (And then some!)😎
Stayed 1 night in Sep 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Brenda,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home! Always a great stay here. The Hotel is very clean and modern, and the staff always treats me well. ( I stay here 4 nights each month for work)
Stayed 4 nights in Sep 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Laurie,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jalak

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was rude
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I come to Schaumburg every week for business. This is now my favorite!
Stayed 1 night in Sep 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Sandra,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Here Again!!
The room was perfect!! Very roomy it was quiet and the AC was amazing. The staff was very polite.
Stayed 2 nights in Aug 2023
Response from Lynzie York - General Manager on Jan 5, 2024
Dear Lillian,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lynzie York - General Manager on Jan 11, 2024
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ganesan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lynzie York - General Manager on Jan 11, 2024
Dear Ganesan,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Paresh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean. Very nice room. We had issue with the breakfast in the morning. When we checked in, the front desk staff told us breakfast is until 11 am. We went there at 10:30. Breakfast was already closed. A different staff member said they gave breakfast only until 10 but the staff while checking in had made a mistake and told us a wrong time. We had to catch a flight so we had to rush to the airport without eating anything. Even after asking, the front desk didn’t give juice or fruit or yogurt.
Stayed 1 night in Jul 2023

10/10 Excellent

EJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightie Night
Great, clean , safe area about 10 miles from O'Hare airport. restaurants and shopping nearby. Staff was super nice and quick check in. Quiet establishment so you'll get a good night's sleep.
Stayed 1 night in Jul 2023

8/10 Good

Chaminda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall comfy stay. Management was not able to access the computer to find out what my exact charge for incidentals was, but that may be a computer issue. Did find a hair on the night stand too. The waste container, which was a dual trash and recycle container, in the room too small, particularly in the recycle component. I do also think the room service should be every day, not every 3 days. That being said, overall a comfortable and great hotel! 4 out 5 stars i would give for sure
Stayed 4 nights in Jul 2023

8/10 Good

Karina

Stayed 1 night in Jul 2023

6/10 Okay

Vijaya Kumar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I got downgraded as the room I booked was not available. After that I got my credit card charged twice and the manager would argue with me that they need to charge twice. Not a good experience checking in.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

6/10 Okay

Rodolfo

Stayed 1 night in Jul 2023

10/10 Excellent

Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good location.
We enjoyed our stay very much.
Stayed 4 nights in Jun 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Jhonytra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in May 2023

8/10 Good

Yuji

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Some details to improve but excellent
Overall it was comfortable stay. The hotel is clean and updated, but for some reason, the floor is not flat and bathroom exhaust vent was so old. I hope they will fix these details at some point.
Stayed 1 night in May 2023

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night. So we were in and out. But it would have been nice to experience the amenities the hotel had to offer. They seemed very up to date and clean.
Stayed 1 night in May 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to Woodfield Mall, shops and restaurants. This is our second stay here and we will be back again!
Stayed 2 nights in May 2023

4/10 Poor

Mariam Isabel Baranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready yet no breakfast included
Stayed 2 nights in May 2023

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy quick check-in. The room was great. I would stay here again.
Stayed 1 night in May 2023

8/10 Good

Jason

Stayed 1 night in Apr 2023

10/10 Excellent

Aaron

Stayed 1 night in Nov 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2023

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I had to add a night to my booking due to an unexpected emergency. The hotel was empty. I contacted the front desk prior to check in to let them know of the situation as I booked the same room, same tier. At check in again I brought up the 2nd night stay and asked for the same room.., and again they were empty. 2nd night we get back late to walk up to a locked room, not cleaned, no coffee, no towels, and had to re/check in. Terrible process and wish that at one of the 3 individuals would have explained that to us.
Stayed 1 night in Mar 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Only negative was no breakfast buffet.
Stayed 1 night in Mar 2023

8/10 Good

Sara

Stayed 1 night in Mar 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some noise at night from the parking lot, not much the staff could do about that. Also alot of noise above from someone walking around. Place was clean and staff was friendly. Good water pressure in the shower
Stayed 4 nights in Feb 2023

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2023

10/10 Excellent

Randall, Colorado Springs

Liked: Cleanliness, property conditions & facilities
We read that a shuttle was provided from the airport. When we called they said itwasn’t since we booked with Expedia.
Stayed 1 night in Feb 2023