Standard Room, 2 Queen Beds, Non Smoking
Check availability

Reviews of Comfort Inn Gurnee near Six Flags

2.5 out of 5
Comfort Inn Gurnee near Six Flags
6080 Gurnee Mills Circle East, Gurnee, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 135 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Colin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The entire place reeked of chlorine, the bed sheets smelled like Indian food, and there was nobody to greet me at the front desk when I arrived.
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 8, 2024
Dear Guest,Thank you for staying with us. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my number one spot in Gurnee, but the breakfast was the worst I’ve ever seen it in all my stay over the past 2-3 years. Either get rid of free breakfast or do better it was embarrassing both mornings
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on Apr 8, 2024
Dear Adrian,Thank you for commenting. I am pleased that you had a nice experience. We regret any inconvenience you faced. Guests who choose our hotel are mostly happy and satisfied. We will use your comments and we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Excellent

Cynthia

Everything was good
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Cynthia,Thank you for your positive review! We're thrilled to hear that everything was to your satisfaction during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Manager

4/10 Poor

Linda L

Travelled with family
Disliked: Cleanliness
Well, not a whole lot to like. Had to change rooms because it smelled like an ashtray. Piece of the microwave was missing. Definitely needs updated. Stained towels and matress cover. Breakfast was so so. They never replenished items such as yogurt, fruit, bagels. Although the pool was small, it was clean as was the hot tub. Wont be staying there again.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,We are truly sorry to hear about the multiple issues you encountered during your stay. Your feedback is invaluable as it helps us address areas for improvement. We apologize for the room odor, maintenance issues, and shortcomings in breakfast service. Rest assured, we are taking immediate steps to rectify these issues and ensure a more pleasant experience for our guests. We appreciate your understanding and hope you reconsider giving us another chance in the future.Sincerely,Hotel Manager

6/10 Okay

Dionna

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Major key issues with room
Stayed 2 nights in Mar 2024
Response from Jay GM Comfort Inn Gurnee near Six Flags on Apr 2, 2024
Good Day Dionna,Thank for Staying with us. Sorry to here about the key issues We have magnetic stripe key card at our property and when it is kept with other cards or mobile phone some time it got deactivated. Again I am sorry for any inconvenience. Hope to see you soon.

8/10 Good

marialuisa

Travelled with family and small children
The staff was friendly. The breakfast was average. The facility needs an update. Overall the stay was good
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Marialuisa,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice employees, clean and quiet.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Heather,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Jasmine, Chicago

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets was nasty and had stains in them, the staff got mad and had a nasty attitude after we told them we didn’t want to stay, and that we wanted a refund..
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Jasmine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Livinmylife

Travelled with family, Travelled with family and small children
I checked in went to the room & was totally disappointed with what I saw. Tye sheets was nasty trash was still on the floor…so me & my family decided not to stay & they only refundee us for one night si they charged me a hundred dollars because their hotel was nasty….they’re all living in this MOTEL including the housekeepers….
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Livinmylife,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Maria Asuncion

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Maria,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Chivan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t even check in. I arrived and my family had checked in and was waiting in the lobby area. The bedding in both rooms were filthy. The linen was yellow stained. They offered to change the sheets but we decided to leave. I didn’t trust that they even cleaned anything at this point. The pictures are not what this place looks like.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Chivan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Marissa

Travelled with partner
Liked: Staff & service
Staff and service was really nice. Room could’ve been more clean but otherwise good. You can check in early but be aware of $50 fee.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Marissa,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Dwan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable rooms in a great area to enjoy whatever you wanna do
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Dwan,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Florin

Travelled with family and small children
Liked: Staff & service
Convenient location, off the ramp from major highway, the hotel needs renovation inside. If not looking for something fancy, it is a decent stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Florin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Sokly

Travelled with partner
Liked: Staff & service
Staff were very nice. It was easy in and out.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Sokly,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Isaac,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Sharon, Olympia Fields

Travelled with family
Disliked: Cleanliness
I like that the hotel was so close to my destination but, the room was not very pleasant the bed linen has very noticeable stains and the towels had long hair on them, very unsanitary.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Sharon,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, amenities
I dodnt like all the big piles of dog poop on the back wbere we parked our car at
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Melissa,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Tera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was very friendly.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Tera,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Frank, Kenosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Frank,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Matthew, North Street

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Where do I begin, front desk staff was extremely loud when I talked in joking around with each other. After a log day at work really didn’t like dealing with that. Sheets were disgusting, and stunk. There was a sticky substance all over the table in my room. One of there side doors didn’t work with the key cards so I got locked out. Won’t be staying here again.
Response from General Manager on Jan 18, 2024
Dear Matthew,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean hotel
Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
Dear Ariana,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Erica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Erica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Mark

Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Mark,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting We left and were unable to get our money back. Dirty and unsafe Building old and in disrepair
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Dawn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Michael

Stayed 7 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Paige

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Paige,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear George,We are delighted that you decided to stay with us at Comfort Inn Gurnee near Six Flags during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Miljan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Old time, I’am here
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Miljan,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Megan,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Cortland

Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Cortland,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Jasmine,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Wendelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Wendelin,We are delighted that you decided to stay with us at Comfort Inn Gurnee near Six Flags during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
When we walked in we were greeted with a smile and very happy front office staff. The hotel is older but nice. The beds were comfy and the space was good. The hot tub was spacious and relaxing. The included breakfast was an added bonus!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Ashley,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Mireya

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was rude, the hotel was dirty. We were there for 5 days and requested room service, didn’t get until the fourth day, and it was done, it was half ass done, bad attitude.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Dear Mireya,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and accommodating. Breakfast was tasty. Plenty of parking. Clean overall. Just noticed stains on one of the bed covers. Was the bed I didn't sleep in. I had to pay extra to get a room away from the elevator. Whoever thought that was a good idea.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Kimberly,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Guest,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Caroline

Travelled with family, Travelled with group
Liked: Staff & service
Check in was quick and easy. Very friendly young man at desk. Room needed some attention. Found empty pop and beer cans thrown in corner. The only ice machine in hotel was not working. VERY DISAPPOINTING!!! Had to go to local convenience store. Overall nice room. Sleeper sofa was your typical sleeper sofa.TERRIBLY UNCOMFORTABLE. Not sure if this would stay here again.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 6, 2023
Dear Caroline,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Melanie,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Jackson

Stayed 3 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Jackson,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Derrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The linen had blood on it and only the top linen was changed upon request.The manager and his wife was very rude and unprofessional.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Derrick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
Pictures online looked better. Up close, it's looking run down. Staff never at the desk when you need them, breakfast wasn't good (dried out eggs and sausage, bad fruit), the entire first floor smells from the over use of chemicals in the pool (that was so bad our eyes were burning after 5 minutes of being in the pool area), and the side exit door closest to our room was locked shut - major fire hazard. Wouldn't stay here again.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Kristin,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Guest,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Sena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good and near six flags. Go to breakfast early or you miss out on the eggs and sausage. They do have a waffle maker.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Sena,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Carrie

Disliked: Cleanliness, property conditions & facilities
The elevator hasn’t been serviced since 2021. Front door didn’t work properly. The smoking area had no where to throw butts. Carpets severely worn. Beds broken down. The pool and hot tub were nice.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Carrie,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Meagan

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned well, and smelled stale. There were holes in the tub. You can see the scum line in the pool and hot tub.
Response from General Manager on Oct 9, 2023
Dear Meagan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and pretty clean nice , friendly staff and complimentary breakfast and pool. The only reason why I gave 4 stars was the facility. A couple Outlets not working in our room and no lighting behind the building where we parked. Everything was fine with the car, and more people parked by us eventually.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Patti,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Kyle

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on Oct 8, 2023
Dear Kyle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Trina

Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Trina,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Selena

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They gave us a key to someone else’s room then gave a room with no smoke detector. Our safety and others were at risk.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 16, 2023
Dear Selena,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager