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CitizenM Chicago Downtown

Photo gallery for CitizenM Chicago Downtown

Exterior
Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk
Room, 1 King Bed, City View | View from room
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk

Overview of CitizenM Chicago Downtown

CitizenM Chicago Downtown

4.0 star property

9.2/10 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
80 East Wacker Place, Chicago, IL, 60601

Explore the area

  • Popular LocationMillennium Park5 min walk
  • Popular LocationWillis Tower7 min drive
  • Popular LocationNavy Pier12 min drive
  • AirportChicago, IL (MDW-Midway Intl.)32 min drive

Room options

About this area

Chicago

CitizenM Chicago Downtown is located in Downtown Chicago, a neighborhood in Chicago, and is near a metro station. Michigan Avenue and Navy Pier are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Millennium Park. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center.
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Map

What's nearby

  • Chicago Riverwalk - 3 min walk
  • Millennium Park - 5 min walk
  • Merchandise Mart - 13 min walk
  • Willis Tower - 7 min drive
  • Navy Pier - 12 min drive

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 31 min drive

Restaurants

  • Broken English Taco Pub - 2 min walk
  • Emerald Loop - 2 min walk
  • Pastoral - 2 min walk
  • Stetson Ave & South Water St - 3 min walk
  • McCormick & Schmick's - 3 min walk

About this property

CitizenM Chicago Downtown

4-star hotel near Navy Pier
Near Millennium Park and Michigan Avenue, CitizenM Chicago Downtown provides a bar, a gym, and a 24-hour business center. The onsite restaurant, CanteenM - open 24/7, features international cuisine. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Coworking spaces, a 24-hour front desk, and an elevator
  • Coffee/tea in the lobby, smoke-free premises, and a water dispenser
Room features
All 280 rooms offer comforts such as premium bedding and iPads, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and heating

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 19.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping on request

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • Biodegradable stirrers
  • Biodegradable straws
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic stirrers
  • No plastic water bottles
  • Reusable cups only
  • Smoke-free property
  • Vegetarian breakfast
  • Vegetarian dining options
  • Water dispenser education

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products
  • Eco-friendly toiletries
  • Energy-saving features in guestrooms
  • Heating (climate-controlled)
  • Laptop workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

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Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Is CitizenM Chicago Downtown pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at CitizenM Chicago Downtown?

As of Jan 26, 2023, prices found for a 1-night stay for 2 adults at CitizenM Chicago Downtown on Feb 1, 2023 start from CA $123.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at CitizenM Chicago Downtown?

This property doesn't offer parking.

What time is check-in at CitizenM Chicago Downtown?

Check-in is from 2:00 PM - anytime.

What time is check-out at CitizenM Chicago Downtown?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is CitizenM Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps from Chicago Riverwalk and Michigan Avenue. Millennium Park and Art Institute of Chicago are also within 15 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.

Can I cancel my reservation for free at CitizenM Chicago Downtown and receive a full refund?

Yes, CitizenM Chicago Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to CitizenM Chicago Downtown cancellation policy on our site for more details about any exclusions or requirements.

CitizenM Chicago Downtown Reviews

CitizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 182 reviews" "
" "10 - Excellent 74%
Rating 8 - Good. 31 out of 182 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 6 out of 182 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 6 out of 182 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 5 out of 182 reviews" "
" "2 - Terrible 3%

9.6/10

Cleanliness

9.1/10

Staff & service

8.9/10

Amenities

9.3/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fanshelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most amazing stay I ever had. From the start to the end of my visit I experienced nothing but awesome customer service. The rooms was amazingly clean and the Bed OMG was so comfortable. I slept like a baby. The pillows was like clouds. The concept of this place is spot on. I felt like I was at home. Don’t let the smaller square footage scare you because it was honestly perfect. I love how the room could be controlled with the iPad such as mood lighting, windows, temperature etc. Very modern and futuristic. If I’m ever solo again hands down I will be coming here. Also thank you to the young lady who chatted it up with me my last night on 1/16/23 as I was having a ruff time because I flew in to visit my granny who was in the hospital and it was an emotional visit. She spoke with me and we laughed and it ended with her giving me a hug. I really appreciated that. I’m so upset I forgot her name because she need to be recognized for her hospitality and her exceptional customer service people like her make stays like this out of this world great. Thanks CitizensM please never change the vibe.

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A

10/10 Excellent

Carli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a great area of Chicago and the staff was incredibly friendly. Will definitely be coming back!

10/10 Excellent

Hasif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing

10/10 Excellent

SEUNGHO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect to stay in Chicago. Everything was so nice :)

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is AMAZING. Checking in and out is so easy, and the staff is so friendly & helpful. The entire atmosphere is very inspiring and so tastefully artistic. Stay here if you get the chance!

10/10 Excellent

beyounce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect everything was smooth and great
Stayed 1 night in Jan 2023

10/10 Excellent

Satwika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and well maintained.

10/10 Excellent

casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very gorgeous hotel, bed was amazingly comfy, and the shower head was a nice surprise

10/10 Excellent

Hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont think there is any other hotel in downtown or in Chicago has better quality then CitizenM. Perfect location, 1 minute walk to everywhere. My check in and check out process was all automated and contacted less. If you dont like small and modern room, citizenM is not for you. The room very clean, high tech, and great view. U can actually choose your view and floor when u check in (no extra payment). No parking is the cons but i find out that we can downloaded the SpotHero and park in the gargage (5 minutes walk) for $18 per 24 hours (no in&out allowed). The lobby is like a small bar, which u like also have a seat and enjoy.