Thank you for reviewing the Best Western Grant Park hotel. I understand how frustrating parking can be, that's why we offer valet parking with 24/7 access to your vehicle. We also have some nearby options, the closest being a 2 minute walk from the hotel. Breakfast is offered at our brand new restaurant, Mei's, and our guests receive a 10 off coupon upon arrival. I will be passing these comments along to the team so that we may continue to uphold the Best Western standards to all of our guests. I welcome the opportunity to make this stay up to you, we hope to host you again soon!

Thank you for taking the time to review us here at the Best Western Grant Park hotel. I am taking the appropriate steps to rectify the issues you mentioned immediately. I have alerted our Chief Engineer, so that he may use it to further develop his team. I offer my sincerest apologies for the inconveniences you experienced during your stay. We hope you give us a chance in the future to make this stay up to you.

Thank you for reviewing the Best Western Grant Park hotel. I am sorry to hear about your experience while staying with us. I will make sure to review this with my staff, we run 24/7 so if anything was reported to us directly I want to ensure we did everything possible to rectify the issues. We are so excited about our renovations that will take place this year, along with our bakery and restaurant Mei's that just opened up! We hope to host you again in the future and make this stay up to you.