Exterior

Reviews of AmericInn by Wyndham Oswego

3 out of 5
AmericInn by Wyndham Oswego
1050 Douglas Road, Oswego, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 199 out of 435 reviews" "
Rating 8 - Good. 125 out of 435 reviews" "
Rating 6 - Okay. 62 out of 435 reviews" "
Rating 4 - Poor. 25 out of 435 reviews" "
Rating 2 - Terrible. 24 out of 435 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite attractive, Clean and functional.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear William, Thank you for sharing your positive experience. We are delighted to hear that you found our facilities to be clean, functional, and aesthetically pleasing. We strive to maintain high standards in both cleanliness and functionality to ensure a comfortable stay for all our guests. We look forward to welcoming you back in the future.Sincerely,

2/10 Terrible

Kacie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Kacie,Thank you for leaving us a rating. I am sorry for any of your expectations that we might have failed to meet. We are always open to hear about the issues you have faced so we can get the chance to resolve it. We hope to hear from you and get another chance to better serve you in the future. Sincerely,

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Front desk staff was friendly.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Amy,Thank you for your positive review. We are pleased to hear that you found our hotel clean and that our front desk staff provided a friendly service. We strive to maintain high standards of cleanliness and customer service, so your feedback is very encouraging. We look forward to welcoming you back on your next visit.Sincerely,

4/10 Poor

Ahmet

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Ahmet, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on Apr 8, 2024
Hello Ian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the staff were excellent. I was very disappointed with the breakfast in that it did not have a hot entree to enjoy.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 31, 2024
Hello Michael, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Rafael, Statham

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 31, 2024
Hello Rafael, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the decor.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Lisa, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

John

Liked: Cleanliness, staff & service
Very clean. Has potential for charm. Curtains were old and had holes and bathtub had a crack. There was no hot tub despite the signs on the door and directing to the pool area listing it as a “pool, spa, and sauna” very misleading there was no hot tub or sauna
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello John, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
This is the 2nd time in 2 months I have stayed here and everything has been great. My only complaint is the air freshener in the hallways and lobby are very overbearing...but otherwise everything is great
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 18, 2024
Hello Andrea, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Robyn

Travelled with family
Liked: Cleanliness, staff & service
It was okay - we didn't have to be there long, so it worked fine for our needs. But it definitely needs some updates. Our fridge was not working and wouldn't even stay closed. The mattress had a significant dip in it. And generally things are just dated. But that said, it was really fine and I recommend it if you can get a good price.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 15, 2024
Hello Robyn, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've visited other Wyndham properties and they are all very clean, well cared-for, staff is friendly, and I would definitely stay at another Wyndham property in the future.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 12, 2024
Hello Deborah, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Sean

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Sean, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Vitaliy

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 2, 2024
Hello Vitality, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

BECKY

Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Becky, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Danny

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Danny, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 10, 2024
Hello Kelly, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that the breakfast didn’t return to the choices we used to get before the Covid pandemic. I also feel better pillows could be provided.
Stayed 5 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Barbara, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Marlon

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 17, 2023
Hello Marlon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Wayne, Buford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 13, 2023
Hello Wayne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Okay
Not bad, of course won’t clean room daily, the breakfast was pretty sad.
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Nov 26, 2023
Hello Kelly, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

James Chang, Corona

Stayed 4 nights in Nov 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello James, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AmericInn by Wyndham
We arrived too early to check in. But the Manager told us to come back around 1:00. Check in is 3:00. It worked out. We had a Visitation at 4:00. We had to get cleaned up.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 7, 2023
Hello Deborah, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Dorothy

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 26, 2023
Hello Dorothy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to the area we were going to visit
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Jeffrey, Thank you for taking the time to share your comment regarding our location. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

SUBIR

Travelled with partner
Liked: Property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Subir, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for the price
It was lovely. We had plenty od room, and we were welcomed by the staff. We were not rushed out of our room, nor hassled about turnover, very laid back. We enjoyed our stay, thankyou!
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Shannon, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Craig

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Craig, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly helpful staff
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 27, 2023
Hello Christopher, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

gino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 23, 2023
Hello Gino, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

cesar

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 13, 2023
Hello Cesar, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Rhonda

Business traveller
Liked: Staff & service
Fun front staff. Only real downside was the odor from the ac unit. Didn't stay long enough for breakfast.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 17, 2023
Hello Rhonda, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Vicki

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 17, 2023
Hello Vicki, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and friendly. Bar and good food across the street. Quiet. I stay here every time I’m going to be in the area. Staff is always welcoming. All around great place.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 17, 2023
Hello Charles, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

Karl

Disliked: Property conditions & facilities, room comfort
The rooms were overpiced. Hard, cheap mattresses. Not worth the money.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Karl, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Nancy, Sauk Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Nancy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Marco

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 26, 2023
Hello Marco, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Chad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and nice place to stay
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 20, 2023
Hello Chad, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 20, 2023
Hello Jennifer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello John, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello Nikki, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Diana

Travelled with family
Liked: Staff & service
The hallways smelled liked onions or something. The rooms were musty smelling but very clean. Staff were all very nice.
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Aug 5, 2023
Hello Diana, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Barbara

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Depressing decor. Room was not serviced. Did not expect linens to be changed, but trash was not emptied and no clean towels.
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 29, 2023
Hello Barbara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Laura

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 29, 2023
Hello Laura, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

steve

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pet owners beware
PET OWNERS BEWARE - Despite searching for a pet friendly hotel, we got surprised by a $50 per dog per night charge upon checkin.
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on Jul 17, 2023
Hello Steve, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Corina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I wish would have been different if there was an ice machine somewhere besides the main floor by the front desk.
Response from MP - Guest Relations Manager on Jul 17, 2023
Hello Corina, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Jeanne

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Be Caution, they lie about having breakfast.
The Site Lied to us, it states that they were to sure full breakfast the only thing they had there was this small pancake machine, fruit and cerial and thats it. I was expecting to get up, have breakfast and go to work instead I had to fly around to get breakfast and make it to my work on time. I will NEVER< EVER stay at a Americinn again, this happened to me one other place so if they are goino to false advertise I won't stay with them again and I'm a Gold member at Hotels.com and planning on staying around 60 nights the rest of the year in hotels.
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jul 17, 2023
Hello Jeanne, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Miguel

Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jul 17, 2023
Hello Miguel, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Jaclyn, Milwaukee

Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jul 17, 2023
Hello Jaclyn, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!