Title: Hotel New Otani Makuhari - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel New Otani Makuhari Boardwalk/promenade hotel with 5 restaurants and a full-service spa ## Photo gallery for Hotel New Otani Makuhari ![Indoor pool, outdoor pool - Hotel New Otani Makuhari (Chiba)](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/0914b1f5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![5 restaurants, breakfast, lunch, dinner served; Fusion cuisine - Hotel New Otani Makuhari (Chiba)](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/cf0ceb0a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel New Otani Makuhari (Chiba)](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/89d4da72.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, in-room safe, desk - Hotel New Otani Makuhari (Chiba)](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/5ea74e91.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel New Otani Makuhari (Chiba)](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/9adebdb0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel New Otani Makuhari is near Makuhari Messe and scenic Makuharikaihin Prefectural Park. Guests can enjoy spa treatments, Fusion cuisine at five restaurants, an indoor pool, on-site shopping, coffee shops, and free WiFi throughout, enhancing the relaxing experience. ## Reviews 9.0 Wonderful ## Popular amenities - Hot tub - Spa - Bar - Pool - Breakfast available - Room service ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=21634&PinnedHotelID=21634&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 17 of 17 rooms ### View all photos for Moderate Twin Room, Non Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/25e69b08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room, Non Smoking 8.8 Excellent 5 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 387 sq ft - Sleeps 2 - 2 Large Twin Beds ### View all photos for Standard Twin Room, Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/41d475cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Smoking 8.0 Very good 2 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 279 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Twin Room, Non Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/41d475cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Non Smoking 8.4 Very good 8 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 279 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Double Room, Non Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/c7d4b807.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Non Smoking 7.8 Good 7 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 279 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Moderate Double Non Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/f340720d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Double Non Smoking 10.0 Exceptional 5 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 387 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, Non Smoking (Bed Type Not Guaranteed) ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/41d475cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Non Smoking (Bed Type Not Guaranteed) 8.6 Excellent 4 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 279 sq ft - Sleeps 1 - 2 Twin Beds OR 1 King Bed ### View all photos for Superior Twin Room, Non Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/c5628714.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Non Smoking 9.0 Wonderful 4 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 430 sq ft - Sleeps 2 - 2 Large Twin Beds ### View all photos for Moderate Triple Non Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/41994643.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Triple Non Smoking 8.8 Excellent 5 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 387 sq ft - Sleeps 3 - 3 Twin Beds ### View all photos for Superior Double Room, Non Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/1d6f7093.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Non Smoking ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 430 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Twin Room, Non Smoking, Corner ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/f4c63abd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Non Smoking, Corner 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 548 sq ft - Sleeps 2 - 2 Large Twin Beds ### View all photos for Superior Double Room, Non Smoking, Corner ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/c5178472.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Non Smoking, Corner 7.0 Good 2 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 548 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Triple Room, Non Smoking, Corner ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/2387d9b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room, Non Smoking, Corner 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 548 sq ft - Sleeps 3 - 3 Twin Beds ### View all photos for Superior Quadruple Room, Non Smoking, Corner ![Superior Quadruple Room, Non Smoking, Corner](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/24c03491.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room, Non Smoking, Corner ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 548 sq ft - Sleeps 4 - 4 Twin Beds ### View all photos for Balcony Suite Twin, Non-Smoking, Ocean View ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/5ea74e91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Balcony Suite Twin, Non-Smoking, Ocean View 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning Refrigerator LED TV Down duvet Premium bedding Separate bedroom Blackout drapes/curtains - 688 sq ft - 1 bedroom - Ocean view - Sleeps 2 - 2 Large Twin Beds ### View all photos for Balcony Suite Double, Non Smoking, Ocean View ![Balcony Suite Double, Non Smoking, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/e3dfff4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Balcony Suite Double, Non Smoking, Ocean View ### Highlights Balcony Air conditioning Refrigerator LED TV Down duvet Premium bedding Separate bedroom Blackout drapes/curtains - 688 sq ft - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Moderate Twin Room, Smoking ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/21700/21634/25e69b08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room, Smoking 8.0 Very good 4 reviews ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - 387 sq ft - Sleeps 2 - 2 Large Twin Beds ### Same Floor, Moderate 2 Twin Rooms, Non Smoking ### Highlights Air conditioning Refrigerator LED TV Premium bedding Down duvet Blackout drapes/curtains Bidet Private bathroom - Sleeps 4 - 4 Large Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChiba-Hotels-Hotel-New-Otani-Makuhari.h21634.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChiba-Hotels-Hotel-New-Otani-Makuhari.h21634.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.64587%2C140.03915&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0QbofjrU6yPRPG6QiWGDKXWP1ko=) 2-120-3 Hibino, Mihama-ku, Chiba, Chiba-ken, 261-0021 #### What's nearby - Mitsui Outlet Park Makuhari \- 1 min walk \- 0.1 km - Makuhari Messe \- 6 min walk \- 0.6 km - Makuharikaihin Prefectural Park \- 6 min walk \- 0.6 km - ZOZO Marine Stadium \- 10 min walk \- 0.9 km - Makuhari Beach \- 11 min walk \- 0.9 km #### Getting around - Makuharitoyosuna Station - 3 min drive - Narashino Kaihin-Makuhari Station - 14 min walk - Narita Intl. Airport (NRT) - 33 min drive #### Restaurants - ‪パティスリーSATSUKI - ‬1 min walk - ‪ゴーゴーカレー - ‬4 min walk - ‪さくら水産 - ‬3 min walk - ‪Tully's Coffee - ‬4 min walk - ‪築地食堂 源ちゃん - ‬3 min walk ## About this property ### Hotel New Otani Makuhari Hotel near Mitsui Outlet Park Makuhari Located close to Makuhari Messe and Makuharikaihin Prefectural Park, Hotel New Otani Makuhari provides a poolside bar, a terrace, and shopping on site. Indulge in a facial and a body treatment at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Fusion cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 coffee shops/cafes and a garden. Other perks at this hotel include: - An indoor pool and an outdoor pool - Free self parking - Buffet breakfast (surcharge), a free theme park shuttle, and an indoor tennis court - Concierge services, a banquet hall, and ATM/banking services - Guest reviews give good marks for the overall condition Room features All 418 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning. Other conveniences in all rooms include: - Bathrooms with bidets and shower/tub combinations - LED TVs with digital channels - Refrigerators, electric kettles, and heating ## Similar properties ![Lounge](https://images.trvl-media.com/lodging/103000000/102800000/102794600/102794588/ce92954d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Springs Makuhari Premier Makuhari - Breakfast included - Free WiFi - Parking available - Business services 9.4 Exceptional 186 reviews CA $148 CA $162 total Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=102794588&PinnedHotelID=102794588&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/16000000/15480000/15472800/15472775/98f7906a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel the Manhattan Makuhari - Parking included - Free WiFi - Air conditioning - Breakfast available 9.4 Exceptional 669 reviews CA $318 CA $385 total Jan 14 - Jan 15, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=15472775&PinnedHotelID=15472775&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/102000000/101180000/101179500/101179479/a14c634c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JR East Hotel Mets Premier Makuhari Toyosuna Mihama - 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Spa - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 554 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=53483674&PinnedHotelID=53483674&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free theme park shuttle - Free self parking on site - Limited onsite parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,000 for adults and JPY 3,000 for children - 2 bars/lounges - 2 coffee shops/cafes - 5 restaurants - A poolside bar ### Restaurants on site - Isshin - Keyaki - SATSUKI - Senbazuru - Taikan En ### Things to do - Full-service spa - Health club - Hot tub - Indoor pool - Indoor tennis court - Outdoor pool - Outdoor tennis court - Sauna - Shopping - Steam room ### Family friendly - Free theme park shuttle - In-room refrigerator - Indoor pool - Outdoor pool ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Guidebooks - Hair salon - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting rooms ### Outdoors - Garden - On the boardwalk/promenade - Terrace ### Full-service spa - Facials - Spa open select days ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 24 floors - Banquet hall - Built in 1993 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LED TV with digital channels ### Food and drink - Electric kettle - Limited room service - Refrigerator - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Iron/ironing board on request - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Please note: The Breakfast Included rate plan includes breakfast for guests age 4 and older. Additional fees apply to children 0-3 years old for breakfast. Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours. Guests must be at least 20 years of age to stay in a smoking room. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 3000 for children - Facilities fee: JPY 5500 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hotel Makuhari Hotel New Otani Makuhari Hotel Otani Makuhari Makuhari Hotel Makuhari New Otani Makuhari New Otani Hotel New Otani Hotel Makuhari New Otani Makuhari New Otani Makuhari Hotel Otani Makuhari New Otani Makuhari Chiba Hotel New Otani Makuhari Hotel Hotel New Otani Makuhari Chiba Hotel New Otani Makuhari Hotel Chiba ## Frequently asked questions ### Does Hotel New Otani Makuhari have a pool? ### How much does it cost to stay at Hotel New Otani Makuhari? ### Is Hotel New Otani Makuhari pet-friendly? ### How much is parking? ### What time is check-in at Hotel New Otani Makuhari? ### What time is check-out at Hotel New Otani Makuhari? ### Where is Hotel New Otani Makuhari located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel New Otani Makuhari Reviews ## Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 593 8 - Good 310 6 - Okay 75 4 - Poor 17 2 - Terrible 7 ### 9.0/10 Cleanliness ### 9.2/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Constance Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### Constance Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Paige Alyssa Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff and amazing view. The food was delicious ##### Paige Alyssa Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Yiu Lung Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent and helpful staff. Room is clean, comfort. ##### Yiu Lung Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Tore Emil May 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel just cross over the street for the exhibition center. A bit expensive to eat at the hotel but great food. ##### Tore Emil Stayed 6 nights in May 2025 ### 8/10 Good #### William Oct 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hotel was well located in shopping and lots of restaurants. Only complaint that I was aware of, gym access was restricted to afternoon and early evening which was too bad as it made it difficult to maintain fitness. Staff very professional, helpful and friendly ##### William Stayed 3 nights in Oct 2025 ### 8/10 Good #### sandi Oct 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff helped with a couple problems very helpful ##### sandi Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Cary Jun 13, 2025 Liked: Cleanliness Quiet, Clean, Superb Staff, Perfect for my needs. ##### Cary Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Constance Feb 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location! ##### Constance Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Xiaoran Dec 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Xiaoran Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### CHOU Dec 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A great hotel Good location with good service ##### CHOU Stayed 6 nights in Oct 2024 ### 10/10 Excellent #### Lachlan Jun 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect place to stay if you want to have a bit more peace than the rush of Tokyo. About 20 mins on the train to get into the heart of the city. Perfect for events at the convention center and for parking if you plan to do a driving holiday in Japan. ##### Lachlan Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Robert Oct 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are much larger than average, very clean and good service ##### Robert Stayed 4 nights in Oct 2024 ### 8/10 Good #### Bora Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort good location, good room service! However, hotelier cannot speak and understand at all! ##### Bora Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### STEVEN May 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff gave excellent service. ##### STEVEN Stayed 2 nights in May 2024 ### 10/10 Excellent #### Supaleela Jun 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are great! You can take the bus to Disney for complimentary. Room it nice. ##### Supaleela Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### IL HO Sep 7, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convinient location to acces Makuhari Messe . ##### IL HO Stayed 1 night in Sep 2023 ### 8/10 Good #### Jeffrey Jan 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Connected to Makuhari Messe (exhibition center) and Kaihimmakuhari station by a covered walkway. Close to shopping areas like Mitsui Park Outlets and Aeon Mall. Unfortunately, no convenience stores inside and hotel is due for a renovation, feels really old. ##### Jeffrey Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Piyada Dec 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I am a first time traveler to Japan and Hotel New Otani was my first proper hotel that I have stayed longer than 24 hours besides The Royal Park at Haneda Airport which I had stayed only 6 hours after my flight from Bangkok….. I am impressed with the service, the attentiveness, caring, professionalism of the staffs and cleanliness of the hotel is top notch 🙏 I am definitely coming back next year! どうもありがとうございます ##### Piyada Stayed 2 nights in Dec 2023 ### 8/10 Good #### Michael Oct 2, 2024 Room was very good for first impressions, later found a few things that needed repair ie grout in bathroom missing and badly stained in shower cubicle. Fridge door very hard to pull open hence fridge nearly fell out of its cabinet. Restaurant staff excellent ( only breakfast taken) ate in nearby facilities for evening meal. Would I stay again? Probably not for the price paid. ##### Michael Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Ignacio Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was very peaceful ##### Ignacio Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### James Mar 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love staying at this hotel. One of the best hotels in Tokyo. Love everything about this hotel. ##### James Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Robert Mar 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great value close to narita easy access to metro to get into tokyo ##### Robert Stayed 2 nights in Mar 2024 ### 8/10 Good #### Verified traveller Nov 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wry convenient hotel Convenient business hotel close to convention Centre ##### Verified traveller Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Joel Jan 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and nice property. Perfect place to stay when attending the Tokyo Auto Salon in Makuhari Messe across the street! ##### Joel Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Malcolm Jul 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Need more stars There's not enough stars for service! 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