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Overview of The Empress Hotel Chiang Mai

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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, free cribs/infant beds
VIP Access

The Empress Hotel Chiang Mai

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationCentral Chiang Mai Memorial Hospital4 min walk
    Popular LocationChiang Mai Night Bazaar13 min walk
    Popular LocationChiengmai Gymkhana Club18 min walk
    AirportChiang Mai (CNX-Chiang Mai Intl.)18 min drive

Choose dates to view prices

About this area

Chiang Mai

Located in Chang Khlan neighborhood, The Empress Hotel Chiang Mai is connected to the convention center. Tha Phae Gate and Wat Phra Singh are notable landmarks, and travelers looking to shop may want to visit Chiang Mai Night Bazaar and CentralPlaza Chiang Mai Airport. Traveling with kids? Make time for Chiang Mai Zoo, or check out an event or a game at 700th Anniversary Stadium.
Popular Location

What's nearby

  • Central Chiang Mai Memorial Hospital - 4 min walk
  • Chiang Mai Night Bazaar - 13 min walk
  • Chiengmai Gymkhana Club - 18 min walk
  • Nong Hoi Market - 4 min drive
  • Chiang Mai Gate - 7 min drive

Getting around

  • Chiang Mai Railway Station - 13 min drive
  • Chiang Mai Intl. Airport (CNX) - 17 min drive

Restaurants

  • Chao Nang Coffee Shop — 1 min walk
  • Panda Palace — 1 min walk
  • Kao Kab Kang — 3 min walk
  • China Kitchen — 6 min walk
  • Choei — 7 min walk

About this property

The Empress Hotel Chiang Mai

Family-friendly hotel connected to the convention center in Chiang Mai with 2 restaurants
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a coffee shop/café are onsite. All 375 rooms offer free WiFi and free wired Internet, plus 24-hour room service and TVs with satellite channels. Other amenities available to guests include minibars, in-room massages, and hair dryers.
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and safes. Satellite television is provided.

Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows regional cleaning and disinfection practices of Safety and Health Administration (Thailand)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free extended parking on site
  • Roundtrip airport shuttle (surcharge) from 6 AM - midnight
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: THB 450 for adults and THB 450 for children
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Thai

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - 11:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for THB 850.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 450 for children (approximately)
  • Airport shuttle fee: THB 100 per person (one-way)
  • Airport shuttle fee per child: THB 100 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai
The Empress Chiang Mai
The Empress Hotel Chiang Mai Hotel
The Empress Hotel Chiang Mai Chiang Mai
The Empress Hotel Chiang Mai Hotel Chiang Mai

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 628 out of 996 reviews
5 - Excellent 63%
Rating 4 - Good. 298 out of 996 reviews
4 - Good 30%
Rating 3 - Okay. 47 out of 996 reviews
3 - Okay 5%
Rating 2 - Poor. 14 out of 996 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 996 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff, awesome room, very good facilities
My friend and I were welcomed so warmly from the first day we arrived. The staff gave us a bouquet of flowers and a bag full of delicious snacks on the first day! They also connected us to a tour operator when we wanted to schedule a trip for the next day. On our first breakfast, we were given key chains and on the 2nd (my birthday), they gave us a fruit platter with HBD message and candles. I also wanted to go to the nearby church and they gave me a ride. And when we were leaving, we got a free transfer to the airport, plus a set of necklace and earrings for each of us. We were so spoiled. And we love the room! Nice big bathroom with tub and separate shower, cable channels on TV, and very modern touch pad to operate the lights, etc inside the room. They have very cute and matching robes and slippers too. It was truly a wonderful stay. Thank you so much!
Stayed 2 nights in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
He best hotel in Chiang Mai
Excellent hotel at a reasonable price. Extremely clean and modern. The staff was very nice and would go out of their way to ensure guests are happy. One of the best hotels I've ever stayed in. When I go back to Chiang Mai I will definitely stay here again!
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff. Provide excellent customer service.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Lovely big room. Great pool. Plenty of loungers. 3 restaurants/ coffee shops. Steam room gym. Good location. Laundry and massage a few feet away ( or come to hotel either). Fruit and amazing goodie bag in room. Huge buffet breakfast choice. Western and Asian choices. Bread was yum. Staff country’s and helpful. No chargers ( that worked ) near the bed.
Stayed 2 nights in Mar 2020